Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| CSP-12M01 | 03/06/2012 | 10044905 | Ford/lincoln: warranty extension has been provided for certain model vehicles with accessory protocol interface module (apim or sync module) to 4 (four) years on ford and 5 (five) years on lincoln vehicles regardless of mileage and subse | 08/03/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 07/28/2011 | 9000 | ||
| Ford sync system has been freezing, back up camera blacking out, gps stalling. car has been returned to dealer 3 times for a reboot system. dealer said it has to do with the new system and there being bugs. | |||
| 03/25/2011 | 100 | ||
| Purchased a 2011 ford edge with sync and my ford touch after the 3rd time the dealer finally upgraded the system on the with the 4th visit with an update,only had the car back less then a week and now the entire system crashed nothing works and i mean nothing took it back to the dealer and was told there is nothing they can do except wait for ford to come out with a fix. spent over 40,000 for a lemon and a dealer that does not care.does anyone have any ideas that could help me out will be greatly apprecciated. | |||
| 02/23/2011 | 500 | ||
| 2011 ford edge limited with myford touch system. took delivery of this vehicle on 2/23/11. since, the myford touch system has either operated on a very limited basis, or, and most importantly, has been entirely inoperable. the vehicle has been in dealer service department from 3/10/11 - 3/17/11 and upon further failure of the system, we picked up once again by the dealer on 3/21/11 where it remains, awaiting an inspection by a ford field service engineer. the dealer initially re-programmed the system, which failed, attempted to upgrade the system software to v2.7, with no success and then replaced the apim (audio protocol interface module) 3 times, without success. after e-mails to key contacts at ford, we received a call from ford's executive offices, who are now coordination the further repair attempts. have been advised that if repairs do not remedy the problem, that they will have to consider other alternatives. we assume that is replacing the vehicle, but they would not yet commit to such. this issue has left us with an entire lack of faith in ford and the quality of its vehicles. | |||
| 10/09/2010 | |||
| I have owned a 2011 ford edge now for almost 2 months, this came with the myford touch system with sync services. this service has yet to work. after having the dealer have it for a day, they come back and say its a ford problem that they are looking into. i call sync service and they say the dealer only has to flash the memory and this will fix it. the dealer doesn't have the tools to do this yet. i was even told to take it to another dealer and this is how i found out they need to order cables. they still have not got these and i was told even after they get them now, not to work on any vehicles till ford gets a fix for it. why was this system even put into the market if they have these issues!!! how much longer do we have to wait on this and what kind of restitution should be given to the people with this vehicle that was bought with this system that doesn't work. | |||