Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| TSB-11-5-6 | 05/10/2011 | 10039121 | Ready | 07/08/2011 | |
| TSB-11-5-6 | 05/10/2011 | 10039121 | Ford: there may be a sluggish acceleration or hesitation feeling when rolling to a stop. this will be followed by a harsh bump. *rm | 07/08/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| AS-21687 | 01/01/2011 | 10039072 | Ready | 07/07/2011 | |
| AS-21687 | 01/01/2011 | 10039072 | Ford: there may be a loss of power, hesitation, surge, or lack of throttle response while driving. the brake over accelerator feature may be activating. *rm | 07/07/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 02/11/2013 | 37000 | 1 | |
| As i was leaving work and pulled out of the parking lot onto the main road and my car stalled after reaching approx 10-15 mph indicating me to see manual with a wrench on the screen then flashing check engine oil pressure. as i came to a complete stop my edge began to shake violently and the rpm's began to jump up and down frantically. i then turned my edge off for 30 seconds. when i restarted it, it started without issue and idled fine. i was able to back it up and drive it under 10 mph to park it over night. the following day (today) when i went to take it to the dealership the same thing happened except this time around only the see manual indicator flashed and i had to have it towed to the local ford dealership for servicing. still no word on what it could possibly be. i checked the oil level, it was normal and have been having it serviced every 3,000 miles. *tr | |||
| 01/28/2013 | 39000 | 1 | |
| I own a 2011 ford edge with 39,000 miles on it. three days ago i was driving on a relatively busy road going 65 mph when all of a sudden my edge seemed like it lost all power to it. the see manual with a wrench screen came up on my dashboard, as my car slowly began to stop. upon stopping it began to shake and rumble violently. i put the car in park, and back into drive to start driving again. when i pushed the gas pedal nothing would happen. the rpm's would not even move. i turned the car off, and when i turned it back on it rolled over a couple times before it actually started. then it acted like nothing happened. then today (01/28/2013) i was turning in the middle of an intersection and it happened again. i wasn't even going 20 mph this time. i had to coast onto the turning late of the opposite direction after trying to avoid being hit by a couple semi's. i took it to autozone where they tested it, nothing seemed to be wrong with it. they even checked under the hood. on the way home, 20 minutes later it happened on the same busy highway. once again, i was almost involved in a couple accidents. i have tried looking everywhere to see where there is a solution but i can't seem to find one. i feel extremely unsafe driving this vehicle, and i actually am considering trading it in. it's a death trap, and it's sad to say because i loved my edge so much. if anyone has the solution to what is going on, please tell me. i'm tired of getting no answer. *tr | |||
| 01/28/2013 | 39000 | ||
| I own a 2011 ford edge with 39,000 miles on it. three days ago i was driving on a relatively busy road going 65 mph when all of a sudden my edge seemed like it lost all power to it. the see manual with a wrench screen came up on my dashboard, as my car slowly began to stop. upon stopping it began to shake and rumble violently. i put the car in park, and back into drive to start driving again. when i pushed the gas pedal nothing would happen. the rpm's would not even move. i turned the car off, and when i turned it back on it rolled over a couple times before it actually started. then it acted like nothing happened. then today (01/28/2013) i was turning in the middle of an intersection and it happened again. i wasn't even going 20 mph this time. i had to coast onto the turning late of the opposite direction after trying to avoid being hit by a couple semi's. i took it to autozone where they tested it, nothing seemed to be wrong with it. they even checked under the hood. on the way home, 20 minutes later it happened on the same busy highway. once again, i was almost involved in a couple accidents. i have tried looking everywhere to see where there is a solution but i can't seem to find one. i feel extremely unsafe driving this vehicle, and i actually am considering trading it in. it's a death trap, and it's sad to say because i loved my edge so much. if anyone has the solution to what is going on, please tell me. i'm tired of getting no answer. | |||
| 01/05/2013 | 30000 | 1 | |
| When driving between 30 and 35 mph on fairly level terrain but somewhat curvy my car will lung violently. first time it happened i pulled over thinking i had been hit in the back of my car. this has happened twice now. marshall mize ford dealership says there is nothing they can do unless they can replicate the problem. this car has ongoing issues with the transmission. my first complaint was 1 month after i bought the car. when driving approximately 57 mph on a decline if i every so slightly touch my brake pad my car will slam into a lower gear. i have had to bring the car to a complete stop to get it to go back into normal shift mode. actually had a ford engineer ride with me and tell me that was normal. when i pressed him it's normal to have to come to a complete stop to get my car back into normal shift mode he just shrugged his shoulders and said there was nothing he could do for me. i actually had to pull off to the emergency lane one morning because me car did this and a transfer truck also most rearended me. *tr | |||
| 01/05/2013 | 30000 | ||
| When driving between 30 and 35 mph on fairly level terrain but somewhat curvy my car will lung violently. first time it happened i pulled over thinking i had been hit in the back of my car. this has happened twice now. marshall mize ford dealership says there is nothing they can do unless they can replicate the problem. this car has ongoing issues with the transimission. my first complaint was 1 month after i bought the car. when driving approximately 57 mph on a decline if i every so slightly touch my brake pad my car will slam into a lower gear. i have had to bring the car to a complete stop to get it to go back into normal shift mode. actually had a ford engineer ride with me and tell me that was normal. when i pressed him it's normal to have to come to a complete stop to get my car back into normal shift mode he just shrugged his shoulders and said there was nothing he could do for me. i actually had to pull off to the emergency lane one morning because me car did this and a transfer truck also most rearended me. | |||
| 11/24/2012 | 20900 | 1 | |
| Two weeks ago my ford edge limited (2011), which i had for less than 2 years and it had ~21000mi, started to have serious problems. while driving on one of the busiest highways in houston, the acceleration suddenly disappeared (gas pedal went limp) when i was going 65-70mph. the car still had power and i was able to break and steer to the emergency lane. while doing that, almost got hit from the back twice. after complete stop at emergency lane, i restarted the car. it started fine, and i was able to get home, though i was afraid to take a highway. next day, same problem happened twice, and both times at about the same speed. these times, however, i felt strong vibrations when restarting the engine. all of the times, an orange wrench appeared on the dashboard indicating power train problems. after the second time, a light indicating that engine needs to be serviced soon also appeared. this light turned off on its own couple days later. i had plenty of problems with this car before. this was the last point when my patience with this car had ended. besides, i could get into a serious accident. luckily, all of the times i was driving after the rush hour and traffic was not too bad. otherwise, i would be definitely be hit by someone. in any case, i brought the car to the dealership and traded it in. no wonder, i was told in the dealership that they are not aware of any problems like this and offered servicing the car. i refused it, because of multiple problems i had with this car before and just didn't want to keep it anymore. ford definitely needs to recall 2011 ford edge with such problems. i will call them and complaint to them as well. for now, i would recommend people not to buy 2011 ford edge as it has so many issues, especially with electrical wiring/components and sync. this was the most expensive and most unreliable car i've ever had. *tr | |||
| 11/24/2012 | 20900 | ||
| Two weeks ago my ford edge limited (2011), which i had for less than 2 years and it had ~21000mi, started to have serious problems. while driving on one of the busiest highways in houston, the acceleration suddenly disappeared (gas pedal went limp) when i was going 65-70mph. the car still had power and i was able to break and steer to the emergency lane. while doing that, almost got hit from the back twice. after complete stop at emergency lane, i restarted the car. it started fine, and i was able to get home, though i was afraid to take a highway. next day, same problem happened twice, and both times at about the same speed. these times, however, i felt strong vibrations when restarting the engine. all of the times, an orange wrench appeared on the dashboard indicating power train problems. after the second time, a light indicating that engine needs to be serviced soon also appeared. this light turned off on its own couple days later. i had plenty of problems with this car before. this was the last point when my patience with this car had ended. besides, i could get into a serious accident. luckily, all of the times i was driving after the rush hour and traffic was not too bad. otherwise, i would be definitely be hit by someone. in any case, i brought the car to the dealership and traded it in. no wonder, i was told in the dealership that they are not aware of any problems like this and offered servicing the car. i refused it, because of multiple problems i had with this car before and just didn't want to keep it anymore. ford definitely needs to recall 2011 ford edge with such problems. i will call them and complaint to them as well. for now, i would recommend people not to buy 2011 ford edge as it has so many issues, especially with electrical wiring/components and sync. this was the most expensive and most unreliable car i've ever had. | |||
| 09/28/2012 | 18500 | 1 | |
| I was driving with my two children on the highway going 65 miles per hour/average speed limit when all of a sudden my car acceleration went limp and the car engine stalled. the accelerator pedal no longer worked and a little orange wrench flashed in the digital dash. there was no warning. i put on my hazards. shut off the ar, then restarted and it was fine. this happened two more times. ford dealership can't find anything wrong with the vehicle and can't recreate the problem. i looked online and there are consumer complaints all over user group websites complaining of this problem but when i call ford customer care they say that no one has ever filed this complaint with them. call ford. blow up their hotlines and if you are having this problem get the word out to them and everyone else including consumer affairs, bbb and more. someone is going to get killed. it's so dangerous and clearly a manufacture defect that they will not acknowledge because they don't' know what it is. *tr | |||
| 08/18/2012 | 23000 | 1 | |
| Driving at highway speed, engine shutdown and vehicle had immediate loss of power. no visible alert for surrounding traffic to avoid collision. engine did not turn off, but acceleration was not possible. i turned the car completely off, waited a few minutes, restarted, and was able to proceed at normal speed onto the interstate before it occurred again. dealership thought they had it fixed on monday. they said it was a computer communication issue and they reset it. their test driver had to be towed back to the shop. next day, they repeated yesterday's fix, told me to pick it up. i had a friend drive it, while i followed. we made it 5 miles before it shut down on the interstate during rush hour traffic. i used my truck to block traffic so we could make it to the median. dealership had it towed back. one week later, the dealer says it's the throttle body, but are not confident it is safe to release, and are not positive that's the problem. i have read many blogs on ford's computer or fuel related issues that appear similar, yet with slightly different diagnosis. my concern is safety. i am looking for a safe vehicle i can trade with confidence that it will not cause the next owner to crash. *tr | |||
| 08/18/2012 | 23000 | ||
| Driving at highway speed, engine shutdown and vehicle had immediate loss of power. no visible alert for surrounding traffic to avoid collision. engine did not turn off, but acceleration was not possible. i turned the car completely off, waited a few minutes, restarted, and was able to proceed at normal speed onto the interstate before it occurred again. dealership thought they had it fixed on monday. they said it was a computer communication issue and they reset it. their test driver had to be towed back to the shop. next day, they repeated yesterday's fix, told me to pick it up. i had a friend drive it, while i followed. we made it 5 miles before it shut down on the interstate during rush hour traffic. i used my truck to block traffic so we could make it to the median. dealership had it towed back. one week later, the dealer says it's the throttle body, but are not confident it is safe to release, and are not positive that's the problem. i have read many blogs on ford's computer or fuel related issues that appear similar, yet with slightly different diagnosis. my concern is safety. i am looking for a safe vehicle i can trade with confidence that it will not cause the next owner to crash. | |||
| 08/11/2012 | 40130 | 3 | |
| This is the 3rd time in the past 3 months that my ford edge has stalled. the first two times were on the highway going 55mph. this time was in my neighborhood going 35mph. car just sporadically goes limp and loses all acceleration, with wrench light coming on. have been able to coast to side of road each time. ford refuses to fix. they keep saying they can't duplicate the problem. i'm going to get killed in this car if something isn't done about it. apparently i'm not the only consumer with this issue. *tr | |||
| 08/11/2012 | 40130 | ||
| This is the 3rd time in the past 3 months that my ford edge has stalled. the first two times were on the highway going 55mph. this time was in my neighborhood going 35mph. car just sporadically goes limp and loses all acceleration, with wrench light coming on. have been able to coast to side of road each time. ford refuses to fix. they keep saying they can't duplicate the problem. i'm going to get killed in this car if something isn't done about it. apparently i'm not the only consumer with this issue. | |||
| 07/01/2011 | 1000 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that the vehicle emitted a loud banging noise while changing gears and the vehicle would jerk. the failure occurred at various speeds. the vehicle was taken to an authorized dealer and the contact was informed that the failure was normal. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 1,000. kmj | |||
| 07/01/2011 | 1000 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that the vehicle emitted a loud banging noise while changing gears and the vehicle would jerk. the failure occurred at various speeds. the vehicle was taken to an authorized dealer and the contact was informed that the failure was normal. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 1,000. sm. | |||
| 06/21/2012 | 37550 | ||
| My wife was driving home from work on the freeway when all of a sudden her vehicle went limp. while the vehicle was in limp' mode there is no acceleration and you can feel huge vibrations as if the engine is about to die. she was forced to maneuver her way through 3 lanes of traffic with her hazards on in order to get to a safe spot. the only way she was able to get out of the situation was to turn off the vehicle and restart it. the on board computer had a wrench light up and a message asking to look in our manual. per our manual this is a powertrain issue. this has happened 2 more times in less than 4 days and twice our 3 month old son was with us/her. my wife is currently taking the vehicle to a ford dealership and she just called to inform me that it had happened the third time. this is a dangerous thing and has disaster written all over it! | |||
| 07/01/2011 | 1000 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that the vehicle emitted a loud banging noise while changing gears and the vehicle would jerk. the failure occurred at various speeds. the vehicle was taken to an authorized dealer and the contact was informed that the failure was normal. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 1,000. sm. | |||
| 06/21/2012 | 37550 | ||
| My wife was driving home from work on the freeway when all of a sudden her vehicle went limp. while the vehicle was in limp' mode there is no acceleration and you can feel huge vibrations as if the engine is about to die. she was forced to maneuver her way through 3 lanes of traffic with her hazards on in order to get to a safe spot. the only way she was able to get out of the situation was to turn off the vehicle and restart it. the on board computer had a wrench light up and a message asking to look in our manual. per our manual this is a powertrain issue. this has happened 2 more times in less than 4 days and twice our 3 month old son was with us/her. my wife is currently taking the vehicle to a ford dealership and she just called to inform me that it had happened the third time. this is a dangerous thing and has disaster written all over it! | |||
| 04/05/2011 | 24600 | ||
| After buying my 2011 ford edge from carmax and driving it for 35 days, my car started to have transmission problems. it was clanking, slow accleratiing, vibrating, when you would stop it wouldn''t proceed when gas applied until it would loudly thump and lurch forward. had it towed to dealer and they diagnosed it needed the part (at4z7251a). the problem is there are only 2 (at4z7251a) in the whole united states! those are on hold for customers or they appear in inventory on computer but they are no where to be found. it also appears that this part has been on back order for a very very very long time .i just can't believe that i am the only one with this problem since this part is used for at least 5 different type ford cars. my car has been at the dealer for a month waiting for the part. after reading other owner problems similar to mine there needs to be something done by the ford corporation. this is unacceptable to have to wait for a part with no eta . | |||
| 04/04/2012 | 26000 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that after paking on an incline and releasing the brake pedal, the vehicle rolled backward. the vehicle was taken to the dealer. the manufacturer was notified. the vehicle was not repaired. the failure and current mileages were 26,000. the vin was unknown. sm. | |||
| 04/05/2011 | 24600 | ||
| After buying my 2011 ford edge from carmax and driving it for 35 days, my car started to have transmission problems. it was clanking, slow accleratiing, vibrating, when you would stop it wouldn''t proceed when gas applied until it would loudly thump and lurch forward. had it towed to dealer and they diagnosed it needed the part (at4z7251a). the problem is there are only 2 (at4z7251a) in the whole united states! those are on hold for customers or they appear in inventory on computer but they are no where to be found. it also appears that this part has been on back order for a very very very long time .i just can't believe that i am the only one with this problem since this part is used for at least 5 different type ford cars. my car has been at the dealer for a month waiting for the part. after reading other owner problems similar to mine there needs to be something done by the ford corporation. this is unacceptable to have to wait for a part with no eta . | |||
| 04/04/2012 | 26000 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that after paking on an incline and releasing the brake pedal, the vehicle rolled backward. the vehicle was taken to the dealer. the manufacturer was notified. the vehicle was not repaired. the failure and current mileages were 26,000. the vin was unknown. sm. | |||
| 04/05/2011 | 24600 | ||
| After buying my 2011 ford edge from carmax and driving it for 35 days, my car started to have transmission problems. it was clanking, slow accleratiing, vibrating, when you would stop it wouldn''t proceed when gas applied until it would loudly thump and lurch forward. had it towed to dealer and they diagnosed it needed the part (at4z7251a). the problem is there are only 2 (at4z7251a) in the whole united states! those are on hold for customers or they appear in inventory on computer but they are no where to be found. it also appears that this part has been on back order for a very very very long time .i just can't believe that i am the only one with this problem since this part is used for at least 5 different type ford cars. my car has been at the dealer for a month waiting for the part. after reading other owner problems similar to mine there needs to be something done by the ford corporation. this is unacceptable to have to wait for a part with no eta . | |||
| 04/04/2012 | 26000 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that after paking on an incline and releasing the brake pedal, the vehicle rolled backward. the vehicle was taken to the dealer. the manufacturer was notified. the vehicle was not repaired. the failure and current mileages were 26,000. the vin was unknown. sm. | |||
| 04/04/2012 | 26000 | ||
| Tl- the contact owns a 2011 ford edge. the contact stated when the vehicle was in a parking lot parked on an incline the vehicle rolled in reverse after the brake pedal was released. the vehicle was taken to the dealer. the manufacturer was contacted. the vehicle was not repaired and the vin was unknown. the failure and current mileages were 26,000. rds | |||
| 06/01/2011 | 2000 | 2 | |
| Twice after backing up and shifting the car from reverse to drive, the car stalled/shut off. the first time it occurred after backing onto a busy street. while pushing on the gas with no forward movement, i saw a message displayed in the dash that the car must be in park to start. i was extremely lucky that in that instance i had enough time to start the vehicle and move prior to traffic reaching me as it occurred on a busy street. the approximate date for the first occurrence was in june of 2011. the second was on july 5, 2011, with approximately 2,450 miles. on november 3, 2011, and november 29, 2011, my cars battery died resulting in needing to call ford roadside assistance to tow it to the dealer. prior to that, i twice had a battery saver message displayed after i shut off my car, although everything was off. while at the dealer the second time it happened, the battery died for the third time after approximately 8 hours. the battery test always reported that the battery was okay. after a week at the shop they were still unable to determine the cause. two times my vehicle would not recognize that i had the key in my possession within the vehicle and therefore would not start. i do not know if all of these issues are possibly interconnected with the computer system. | |||