Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 03/09/2012 | 300 | ||
| When faced with a situation that requires brisk accelleration, ie., passing, the car exhibits a strong tendency to steer to the right, torque steer. this has occured at a level that causes the driver to immediately take his foot off the gas pedal causing a reversal of the direction the car wants to go, right to left, and jeopardizes the completion of the passing move. as this occurs with the vehicle in the opposite lane, oncoming traffic, the car's occupants contined safety comes into question. | |||
| 05/17/2011 | 500 | ||
| During acceleration, vehicle pulls to the right with steering wheel turn to the right. pulling happens regardless of accelerating from stop or moving. the harder the acceleration, the harder the pull. during coasting and braking, vehicle travels straight. | |||
| 02/01/2011 | 1000 | ||
| I purchased a 2011 ford edge limited. within 2 weeks i noticed the car was veering to the right. i took the car into the dealership and a 4 wheel alignment was performed. i had to take the car back within a few days as the car was still pulling to the right. a 2nd alignment was performed. a few days later i took it back again as the car was still veering to the right. this time the service manager came to me and said i found the fix on the ford inner company memo. he then performed a sub frame adjustment. the car still veers to the right and i took it in once again and a 3rd wheel alignment was performed. after each wheel alignment i was informed an adjustment was made, something was out of whack i even took a salesman for a test drive in a different edge car from the lot and the car veered to the right. i have spoken to the service advisor and she has mentioned that other edge owners have brought their car in for the same problem as well as lincoln customers. there are also severe problems with the ford my touch sync system. i have taken my car in 3 different times for updates. i have been told that these updates will not fix the problems and that there are at least 6-10 more updates needed to hopefully fix all the problems. i believe the car pulling to the right is a severe safety issue. | |||
| 04/06/2011 | 9000 | ||
| Tl*the contact owns a 2011 ford edge. while driving approximately between 10-20 mph, the contact attempted to make a right turn and the steering wheel locked without warning. the vehicle was driven onto the side of the road and the engine shut off. upon restarting, the vehicle, the steering wheel functioned normally. the vehicle was taken to an authorized dealer where the ptu assembly was replaced. the similar failure recurred after the vehicle was repaired. the contact planned to take the vehicle back to the dealer. the manufacturer was made aware of the failure and recommended that the failure be diagnosed. the failure mileage was approximately 9,000. | |||
| 04/06/2011 | 9000 | ||
| Tl-the contact owns a 2011 ford edge. while driving approximately between 10-20 mph, the contact attempted to make a right turn and the steering wheel locked without warning. the vehicle was pulled over to the side of the road and the engine turned off. upon restarting, the steering operated normally. the vehicle was taken to an authorized dealer where the ptu assembly was replaced. the similar failure recurred after the repair. the contact planned to take the vehicle back to the dealer. the manufacturer was made aware of the failure and they recommended the vehicle be diagnosed. the failure mileage was approximately 9,000. js | |||
| 02/19/2011 | 4885 | ||
| My vehicle is a ford edge 2011. i just received this fleet vehicle in december. recently (february) noticed the alignment was drastically off. in order to go straight, the wheel was cranked all the way to the left. i took it into firestone redondo beach to get checked for alignment when they informed me that there was no way a pot hole or bump changed the alignment by that much. they stated that the jam nut on the left side tie rod was loose. to fix this, this was tightened and alignment toe set. however, this is alarming considering that this was a manufacturing issue. as stated by the technician, it was clear that the rod was set but not actually tightened. this could have led to a significant accident with loss of steering had i not gotten it fixed in time. this was definitely a manufacturing defect and a scary one for lack of quality checks. | |||
| 12/15/2010 | 1000 | ||
| 2011 ford edge. from the time that i took posssesion of this new vehicle, it has drifted or pulled to the right. it will move about 5 feet in a matter of 50 to 75 feet in moving direction. the dealer ship service manafger states , it is in specification. in 560 years of traveling in my work and with 28 different vehicles, i have never had this situation that could not be corrected.. another stateement by theservice manager was that another auto line owned by ford motor company and their engineers helped to design and engineer the all wheel drive system of this vehicle, the 2011 ford edge. i have hqd this vehicle on two different trips on interstate highways, a good flat surface and when you take your hands slightly off the steering wheel, the drifting starts immediately. i absolutely bwelieve this is a fault in this car and can be corrected, even if it requires a recall. when i had my car in tshe deaaler service department and the service manager drove this vehicle, he came back to the dealership, took another brand new forrd edge off of the lot and we rode in it and it did the same thing, drifting or puling to the right, therefore the reason i believe for his statement that the car was in its tolerance. the vechicle purchased at ken wilson ford, dealership, in canton, north carolina | |||
| 01/06/2011 | 2400 | ||
| Tl- the contact owns a 2011 ford edge. the contact stated when the driving the vehicle, if you take your hands off the steering wheel, the vehicle will drift sharply to the right. the contact took the vehicle to the dealer and after the dealer drove the vehicle, they said this occurs when the vehicle has all wheel drive. the contact does not feel any vehicle should drift if the vehicle is properly aligned. the contact stated the vehicle was aligned properly. the failure mileage was 2,400 and the current mileage was 2,700.rl | |||
| 12/15/2010 | 1000 | ||
| 2011 ford edge. from the time that i took posssesion of this new vehicle, it has drifted or pulled to the right. it will move about 5 feet in a matter of 50 to 75 feet in moving direction. the dealer ship service manafger states , it is in specification. in 560 years of traveling in my work and with 28 different vehicles, i have never had this situation that could not be corrected.. another stateement by theservice manager was that another auto line owned by ford motor company and their engineers helped to design and engineer the all wheel drive system of this vehicle, the 2011 ford edge. i have hqd this vehicle on two different trips on interstate highways, a good flat surface and when you take your hands slightly off the steering wheel, the drifting starts immediately. i absolutely bwelieve this is a fault in this car and can be corrected, even if it requires a recall. when i had my car in tshe deaaler service department and the service manager drove this vehicle, he came back to the dealership, took another brand new forrd edge off of the lot and we rode in it and it did the same thing, drifting or puling to the right, therefore the reason i believe for his statement that the car was in its tolerance. the vechicle purchased at ken wilson ford, dealership, in canton, north carolina | |||
| 01/06/2011 | 2400 | ||
| Tl- the contact owns a 2011 ford edge. the contact stated when the driving the vehicle, if you take your hands off the steering wheel, the vehicle will drift sharply to the right. the contact took the vehicle to the dealer and after the dealer drove the vehicle, they said this occurs when the vehicle has all wheel drive. the contact does not feel any vehicle should drift if the vehicle is properly aligned. the contact stated the vehicle was aligned properly. the failure mileage was 2,400 and the current mileage was 2,700.rl | |||
| 12/15/2010 | 1000 | ||
| 2011 ford edge. from the time that i took posssesion of this new vehicle, it has drifted or pulled to the right. it will move about 5 feet in a matter of 50 to 75 feet in moving direction. the dealer ship service manafger states , it is in specification. in 560 years of traveling in my work and with 28 different vehicles, i have never had this situation that could not be corrected.. another stateement by theservice manager was that another auto line owned by ford motor company and their engineers helped to design and engineer the all wheel drive system of this vehicle, the 2011 ford edge. i have hqd this vehicle on two different trips on interstate highways, a good flat surface and when you take your hands slightly off the steering wheel, the drifting starts immediately. i absolutely bwelieve this is a fault in this car and can be corrected, even if it requires a recall. when i had my car in tshe deaaler service department and the service manager drove this vehicle, he came back to the dealership, took another brand new forrd edge off of the lot and we rode in it and it did the same thing, drifting or puling to the right, therefore the reason i believe for his statement that the car was in its tolerance. the vechicle purchased at ken wilson ford, dealership, in canton, north carolina | |||
| 01/06/2011 | 2400 | ||
| Tl- the contact owns a 2011 ford edge. the contact stated when the driving the vehicle, if you take your hands off the steering wheel, the vehicle will drift sharply to the right. the contact took the vehicle to the dealer and after the dealer drove the vehicle, they said this occurs when the vehicle has all wheel drive. the contact does not feel any vehicle should drift if the vehicle is properly aligned. the contact stated the vehicle was aligned properly. the failure mileage was 2,400 and the current mileage was 2,700.rl | |||
| 12/15/2010 | 1000 | ||
| 2011 ford edge. from the time that i took posssesion of this new vehicle, it has drifted or pulled to the right. it will move about 5 feet in a matter of 50 to 75 feet in moving direction. the dealer ship service manafger states , it is in specification. in 560 years of traveling in my work and with 28 different vehicles, i have never had this situation that could not be corrected.. another stateement by theservice manager was that another auto line owned by ford motor company and their engineers helped to design and engineer the all wheel drive system of this vehicle, the 2011 ford edge. i have hqd this vehicle on two different trips on interstate highways, a good flat surface and when you take your hands slightly off the steering wheel, the drifting starts immediately. i absolutely bwelieve this is a fault in this car and can be corrected, even if it requires a recall. when i had my car in tshe deaaler service department and the service manager drove this vehicle, he came back to the dealership, took another brand new forrd edge off of the lot and we rode in it and it did the same thing, drifting or puling to the right, therefore the reason i believe for his statement that the car was in its tolerance. the vechicle purchased at ken wilson ford, dealership, in canton, north carolina | |||
| 01/06/2011 | 2400 | ||
| Tl- the contact owns a 2011 ford edge. the contact stated when the driving the vehicle, if you take your hands off the steering wheel, the vehicle will drift sharply to the right. the contact took the vehicle to the dealer and after the dealer drove the vehicle, they said this occurs when the vehicle has all wheel drive. the contact does not feel any vehicle should drift if the vehicle is properly aligned. the contact stated the vehicle was aligned properly. the failure mileage was 2,400 and the current mileage was 2,700.rl | |||
| 11/27/2010 | 890 | ||
| Vehicle purchased new, driven 890 miles in first trip. vehicle has dramatic pull to the right. constant left steering input for vehicle to remain on roadway. dealer adjusted alignment , but was not able to correct. dealer and ford representative indicate that that is the limit of the design and ford is unable to correct the pull. complete attention and grip on the steering wheel with constant left input is very tiring and potentially deadly as a near miss of a parked car on an i-20 at night was experienced. just a slight inattention of the left input caused the car to drift out of the travel lane and onto the edge of the shoulder. this will ultimately cause someone to lose their life or be injured. as speed increases to highway speeds the reaction time to make constant corrections is reduced. numerous instances of the right pull have been documented to ford dealers from 2007. ford had issued a tsb in 2008 but this did not fix or correct the design deficiency. no caster adjustments are provided in the front wheel drive axle, only toe adjustments. improper toe adjustments can be achieved but significant tire wear is induced. this toe adjustment has to be readjusted to an out of tolerance condition every time a tire set is changed. | |||