Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 12/03/2012 | 50000 | ||
| Door ajar warning light will not go away when closing the drivers door and occasionally pops on while driving turning on the interior lights. especially dangerous at night. multiple reports of this same issue with the drivers door latch specifically on 2011 ford edges. in order for the door to close and not have the door ajar warning light come on the driver must loosen the latch before closing the door. even if one does this, it does not garantee that it would not pop on while driving. extremely dangerous. | |||
| 11/02/2012 | 42000 | ||
| 2011 ford edge the driver side door ajar sensor intermittently malfunctions and warning light illuminates . this causes the automatic door locks to malfunction and the doors to unlock. additionally the interior dome lights stays on for extended times the inability to lock the donors or for the doors to stay locked is a safety issue. i would like ford to accept responsibility for this problem. i paid for this repair as the vehicle was no longer under warranty. this however is a quality and safety issue and has nothing do with how the vehicle was used or maintained | |||
| 10/10/2012 | 19800 | ||
| My door sensor light will not turn off, which is keeping my vehicle from locking. the malfunction is with the driver's side of my 2011 ford edge limited model. sometimes you could should the door 20 times in a row and the door still would not lock. cold temperatures seem to effect the sensor more than a warm day. ford did replace my sensor on my vehicle. | |||
| 11/14/2012 | 20000 | ||
| My door locks on the driver's side of my 2011 ford edge limited model are malfunctioning. when you try to unlock the door either with the touch door sensors or the remote, the locks sounds like a machine gun. also, sometimes the door will not lock. when ford went in to replace the locking mechanism, they found out my driver's side window is starting to crack from the bottom up, so they have had my car at least a week now waiting on the glass, which is apparently an issue that is occurring on all of these ford edge vehicles. | |||
| 10/10/2012 | 19800 | ||
| My door sensor light will not turn off, which is keeping my vehicle from locking. the malfunction is with the driver's side of my 2011 ford edge limited model. sometimes you could should the door 20 times in a row and the door still would not lock. cold temperatures seem to effect the sensor more than a warm day. ford did replace my sensor on my vehicle. | |||
| 11/14/2012 | 20000 | ||
| My door locks on the driver's side of my 2011 ford edge limited model are malfunctioning. when you try to unlock the door either with the touch door sensors or the remote, the locks sounds like a machine gun. also, sometimes the door will not lock. when ford went in to replace the locking mechanism, they found out my driver's side window is starting to crack from the bottom up, so they have had my car at least a week now waiting on the glass, which is apparently an issue that is occurring on all of these ford edge vehicles. | |||
| 10/10/2012 | 19800 | ||
| My door sensor light will not turn off, which is keeping my vehicle from locking. the malfunction is with the driver's side of my 2011 ford edge limited model. sometimes you could should the door 20 times in a row and the door still would not lock. cold temperatures seem to effect the sensor more than a warm day. ford did replace my sensor on my vehicle. | |||
| 11/14/2012 | 20000 | ||
| My door locks on the driver's side of my 2011 ford edge limited model are malfunctioning. when you try to unlock the door either with the touch door sensors or the remote, the locks sounds like a machine gun. also, sometimes the door will not lock. when ford went in to replace the locking mechanism, they found out my driver's side window is starting to crack from the bottom up, so they have had my car at least a week now waiting on the glass, which is apparently an issue that is occurring on all of these ford edge vehicles. | |||
| 08/18/2012 | 23000 | ||
| Driving at highway speed, engine shutdown and vehicle had immediate loss of power. no visible alert for surrounding traffic to avoid collision. engine did not turn off, but acceleration was not possible. i turned the car completely off, waited a few minutes, restarted, and was able to proceed at normal speed onto the interstate before it occurred again. dealership thought they had it fixed on monday. they said it was a computer communication issue and they reset it. their test driver had to be towed back to the shop. next day, they repeated yesterday's fix, told me to pick it up. i had a friend drive it, while i followed. we made it 5 miles before it shut down on the interstate during rush hour traffic. i used my truck to block traffic so we could make it to the median. dealership had it towed back. one week later, the dealer says it's the throttle body, but are not confident it is safe to release, and are not positive that's the problem. i have read many blogs on ford's computer or fuel related issues that appear similar, yet with slightly different diagnosis. my concern is safety. i am looking for a safe vehicle i can trade with confidence that it will not cause the next owner to crash. | |||
| 09/16/2011 | 7000 | ||
| We have a 2011 ford edge limited which someone threw a 3 diameter rock at the driver side glass. it was noted glass was not tempered but had a sound proofing laminate in middle of glass. produce large quantities of sharp glass splinters throughout cabin and kept window glass intact. my concern is that you could be injured severely by the sharp glass splinters from any of the windows smashing in accident. lastly, how do you get a person out if trapped under water when laminate is holding glass together. what if you had to rescue someone and had to smash glass, you could potentially injure occupants severely!!!! | |||
| 03/29/2011 | 2906 | ||
| Various problems with sync/computer screen in car - side warning car coming lights go on for no reason , screen goes dark and black box appears in center including when in reverse thus blanking out center visual field of back up camera (see cameron gulbransen transportation safety act feb 2008). all this began after ford recall program 10b20 done march 29, 2011. it worked perfectly prior to that time. car was brought back to dealer ap 2, ap 21, ap 27, may 5-9 and aug 2 2011 for same issues. computer works for short time then problems start again. i do have a photo in my phone of the black screen happening which was shown to the dealer. it is often too unsafe to drive and take a photo at the same time to collect better evidence of episodes so i only have a couple of photos that came out clearly. also various other problems- phone suddenly unsyncs itself while driving - i made a call then tried to make a second call a few moments later and it had disconnected from car including all 911 service. while driving on road with no other cars nor objects, suddenly began ringing alarm and flashing that cars were coming from the sides and there was no one on either side and no wind nor rain. while at dealer past 3 times, detroit home office was called by the dealer for further advice by dealer. | |||
| 06/01/2011 | 25 | ||
| The head rests on the new ford edge that i recently purchased are so large and lean so far forward that they make it very uncomfortable and dangerous to drive. they are so bad that some owners of new ford products are just removing the head rests creating a real safety hazard . i have contacted ford several times with out satisfaction. our local police department has remove the head rests from ther new expolorer. do we wait until someone get hurt or killed or do we take a very hard look at them now? i have tried to reverse mine but then you just as well remove them. i tried switching with the rear seat and they wont interchange. i am just asking that you take a good look at them and make a decision. | |||
| 03/05/2011 | |||
| The sync system is consistently locking up, the music plays when the dashboard states the audio is off, when this happens none of the buttoms work. i have been pulling over to the side of the road to turn my vehicle off, open the door to make the screen clear, this does not work. then all of a sudden the sync system will re-boot itself and then it works again. the bluetooth system is always disconnecting my phone or i call someone and i can't hear them, to the point i don't even use the bluetooth anymore. when the motor is shut off and you open the vehicles door the screen should come up with ford emblem. the sync system locking up incident has occurred 3 times and i'm fixing to take it in again. it's always been the same answer there was an update that needed to be done. it is fords responsibility to make when a vehicle is sold new for $40k, that it works. of course i still have to make my monthly payment to ford, if this continues i'm going to look into the lemon law because this is ridiculous. | |||
| 04/20/2011 | 1000 | ||
| Driving and transmission drops hard. i this has happened several times typically when foot it off gas. safety concern as the drop is so severe, sometimes it does this two to three times in a row. vehicle tends to buck in extreme. dealer cant recreate problem. dealer replaced throttle body and motor on 5/19 still have issues. vehicle will be in to dealer for 4th time in one month. | |||
| 11/20/2010 | 100 | ||
| Ford's sync system is a safety hazard. it does not work as advertised, constantly crashes and is a grave distraction for drivers | |||
| 02/07/2011 | |||
| Service engine light. my 2011 edge was 3 weeks old when this light came on one morning and stayed on. i was informed that they had to call ford hotline for a resolution and they told them to reprogram the computer. 3 months later, my light came on again. i dropped my car to the dealer yesterday - same thing, had to call ford hotline for a resolution. i still do not have my car back because the hotline hasn't responded. i don't know if this is a serious issue with my car or why the engine light keeps going off. it worries me that something is seriously wrong wtih this auto i purchased 10/15/10. i also have problems with the sync controls going wild - volume sticks and goes off or full blast - system resets itself on it's own and goes back to default screens on either side of speedometer instead of what i selected, etc. | |||
| 10/20/2010 | 10 | ||
| This is a preemptive complaint, as i thankfully have not had an accident yet. the myfordtouch system in all 2011 ford motor co vehicles are defective. the system has a multitude of defects, but the safety related defect is that the system can spontainiously reboot at any time with no warning to the driver. this can happen at random, and multiple times within a short period of time. when backing up this shuts down the backup camera which could result in injuries to children who get behind the vehicle. at night this causes the screen to suddenly go full white at full backlight, which is extremly distracting to a driver at night. another safety issue would be when the system reboots when the drive is being guided to an emergency facility or is on the phone with 911. ford acknowledged the problems to dealerships on oct 20th and informed them not to do anything at this time. many customers have been reporting these problems on the owner2owner website for the ford sync system. i am submitting this complaint in hopes it can be dealed with before someone gets hurt rather than after. thank you | |||
| 10/15/2010 | 500 | ||
| My ford touch voice commands that control hands-free phone, climate, navigation, and audio do not work reliably and consistently causing increased driver distraction and frustration either in parked position or at highway speed. actual voice commands that work vary from specific command lists in manual (both v1 and v2) including supplement. the same commands do not work twice. sd navi system with traffic alerts is a potential safety hazard in urban and highway environs. the system presents myriad traffic alerts. no voice command is available to select avoid/ignore/details and should be. one must visually distract eyes from windshield/road to touch the center stack console display screen to return to navigation map. this is a safety risk and will result in traffic crash. reported to ford customer service. they do not seem concerned. | |||
| 10/28/2010 | 299 | ||
| Before leaving my home, i tried unsuccessfully to program the built-in gps to guide me to my destination. after driving approximately 12 miles, i stopped at a rest stop. upon restarting my vehicle, the entire electronic display including radio, climate control, back-up camera, gps and other safety features failed to work whatsoever. i immediately drove to the dealer who informed me that there would not be a fox for this for at least two weeks and that all of his other 2011 edge customers were suffering the same problem. calling ford corporate, i was met with even less detail about the problem. they pretended that i am the only customer with this problem. although the vehicle is drivable, that is all it can do and frankly, i am afraid to drive it because i don't what else may simply stop working. ford refused my request for a loaner vehicle until this is resolved. | |||