Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 02/02/2013 | 23195 | 1 | |
| I pulled into a parking space. felt the car move forward. immediately turned the steering wheel to avoid the car directly parked in front of me. accelerating to 25-30 miles per hour and not knowing what was happening, steered the car up the parking lane into a snow-covered field, circled and came back into another row of the parking lot. i had my foot on the brakes the whole time. when i got to the end of that row and realized i had no brakes, finally threw it in park. the car stopped, gears grinding. the vehicle maintained the same speed the whole time. if there would have been people or other car movement at the time, i don't know what would have happened. ford inspected the vehicle and found nothing. *tr | |||
| 02/02/2013 | 23195 | ||
| I pulled into a parking space. felt the car move forward. immediately turned the steering wheel to avoid the car directly parked in front of me. accelerating to 25-30 miles per hour and not knowing what was happening, steered the car up the parking lane into a snow-covered field, circled and came back into another row of the parking lot. i had my foot on the brakes the whole time. when i got to the end of that row and realized i had no brakes, finally threw it in park. the car stopped, gears grinding. the vehicle maintained the same speed the whole time. if there would have been people or other car movement at the time, i don't know what would have happened. ford inspected the vehicle and found nothing. | |||
| 10/04/2012 | 26400 | 1 | |
| The throttle body failed while i was driving about 65 miles per hour on interstate 65. this fail happened at an extremely busy portion of i-65 as you leave indiana and cross into louisville, ky. luckily, the time of day was approximately 1:30 p.m. so traffic was rather light. if this had happened during rush hour, i would not have been able to get my car off the interstate and over to an emergency lane. who knows what that result would have been - a horrible crash - possibly death. ford really needs to step up and recall the throttle body part. as i have researched this on the internet, i see many instances where ford appears to have several models (old and new) that are experiencing failed throttle body components. this is unacceptable and will surely cause additional fatalities (they have already had one fatality due to this part failure). *tr | |||
| 09/15/2012 | 33000 | 1 | |
| I attempted to park behind a parked vehicle. i backed out of a driveway approx 60' from the parked car and when i put the car in drive the engine started to race & rev very quickly (6 - 7 rpm) like the accelerator was stuck. the car raced forward and would not stop until it hit the parked vehicle. i tried to brake immediately but the car continued to move forward. i applied both feet with more pressure on the brake and the car would not stop. the only thing that finally stopped the car was the parked car in front of me. my husband was the passenger and can verify the facts. another person (female) who lives at the house next to the parked vehicle also came out to verify that she heard a car's engine racing/revving up before the actual impact. there were others in the yard (graduation party) across the street that also heard the revving/racing engine before they heard the impact/crash. there was no fault of mine that this car had a mind of it's own and proceeded to accelerate forward and the brakes could not stop it from hitting a parked car. i am just glad that we were not injured and that no one else was hurt or killed. *tr | |||
| 06/23/2012 | 20000 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that while driving approximately 1 mph, the vehicle unexpectedly increased acceleration and then crashed into a tree. the driver sustained injury to the shoulder. the vehicle was towed to a collision center and repaired for the exterior body damages. the manufacturer was made aware of the failure. the approximate failure mileage was 20,000. pmb | |||
| 06/21/2012 | 37550 | ||
| My wife was driving home from work on the freeway when all of a sudden her vehicle went limp. while the vehicle was in limp' mode there is no acceleration and you can feel huge vibrations as if the engine is about to die. she was forced to maneuver her way through 3 lanes of traffic with her hazards on in order to get to a safe spot. the only way she was able to get out of the situation was to turn off the vehicle and restart it. the on board computer had a wrench light up and a message asking to look in our manual. per our manual this is a powertrain issue. this has happened 2 more times in less than 4 days and twice our 3 month old son was with us/her. my wife is currently taking the vehicle to a ford dealership and she just called to inform me that it had happened the third time. this is a dangerous thing and has disaster written all over it! | |||
| 05/07/2012 | 1 | ||
| Letter from congressman king on behalf of constituent regarding her issue with the 2011 ford edge; please respond to massapequa park district office at 1003 park blvd., massapequa park, new york 11762 *tgw the consumer stated the vehicle suddenly accelerated from 30 mph to 90 mph. the consumer was unable to stop the vehicle. the vehicle was towed to the dealer. when the service tech drove the vehicle into the bay, the vehicle was still accelerating. the dealer performed tests, but they did not make any repairs. *jb | |||
| 03/24/2012 | 10000 | ||
| Tl* the contact owns a 2011 ford edge. while driving approximately 10 mph, the engine began to rev up and the vehicle accelerated in reverse independently to 35 mph. the vehicle began to spin and the contact crashed into a motor home. the police reported to the scene and a report was filed. the vehicle was towed to a tow yard. the passenger of the vehicle sustained injuries and bruising to his ribs, arms, legs, and head. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 10,000. | |||
| 03/24/2012 | 10000 | ||
| Tl- the contact owns a 2011 ford edge. while driving at approximately 10 mph the engine began to rev up and accelerate backwards on its own to about 35 mph. the vehicle began to spin around on its own. the contact crashed into a motor home. the police reported to the scene and a report was filed. the vehicle was towed to a tow yard. the passenger of the vehicle sustained injuries and bruising to his ribs, arms, legs and head. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 10,000. ds | |||
| 06/11/2011 | 10000 | ||
| Tl* the contact owns a 2011 ford edge. the contact stated that the vehicle would intermittently surge forward while driving approximately 40 mph. the vehicle would continue to accelerate until the brakes were applied. the vehicle was taken to an authorized dealer and they were unable to diagnose the failure. the throttle body was replaced, but the failure continued. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 10,000. | |||
| 06/11/2011 | 10000 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that the vehicle would intermittently surge forward while driving approximately 40 mph. the vehicle would continue to accelerate until the brakes were applied. the vehicle was taken to an authorized dealer and they were unable to diagnose the failure. the throttle body was replaced, but the failure continued. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 10,000. kmj | |||
| 06/11/2011 | 10000 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that the vehicle would intermittently surge forward while driving approximately 40 mph. the vehicle would continue to accelerate until the brakes were applied. the vehicle was taken to an authorized dealer and they were unable to diagnose the failure. the throttle body was replaced, but the failure continued. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 10,000. sm. | |||