Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | |||||
| TSB-12-1-5 | 01/12/2012 | 10043322 | Ford/lincoln: in the front door window glass, some model year vehicles may exhibit stress cracks from glass edge. *pe | 03/13/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 03/18/2012 | 42000 | ||
| The window cracked from bottom upwards for no apparent reason. door was not closed hard or slammed. nothing hit window. just cracked. | |||
| 07/19/2011 | 800 | ||
| On july 19th, 2011 while driving south bound on folly road in charleston, sc i was slowing down towards the intersection w/ fort johnson road. i was travelling approximately 30mph when i heard a very large pop or explosion like sound. after a second or two, i noticed shards of glass falling off the roof over the back window. i pulled over into a lot and found the rear most fixed glass roof panel (of the panoramic vista roof) had completely shattered. the local ford dealership indicated that ford will not treat this as a warranty covered item. the vehicle was brand new, bought only 4 days prior to the incident. i have formally submitted a complaint with ford and am supposed to receive a response in 15 days. i had no choice but to file an insurance claim in the meantime - the vehicle can not be driven and needs to be fixed. this has apparently happened in other panoramic vista roofs from ford, and just like in this case it happened spontaneously and without any impact from any object. | |||
| 12/10/2010 | 3565 | ||
| Sync/my touch console on 2011 ford edge locks up or goes dead. there is no way to activate the windshield defrost without the touch screen. dealership service department has been unable to unlock screen. this problem has been widely reported on owners website for the 2011 edges, but ford does not seem to have a fix for it. it is winter and i need to run defrost. | |||
| VISIBILITY/WIPER | |||
| 05/01/2011 | 15000 | ||
| Tl- the contact owns a 2011 ford edge. the contact stated that the headlights failed. the headlight assembly had a black lens that caused the low beam headlight not to provide adequate lighting when driving in rural areas. the dealer adjusted the low beam headlight to illuminate higher however, the failure was not corrected. the vehicle was taken back to the dealer where the low beam headlight was reset back to factory specifications and the contact was advised that there was nothing else they could do to correct the failure. the manufacturer was made aware of the failure. the failure mileage was 15,000 and the current mileage was 28,000. kmj | |||
| 05/01/2011 | 15000 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that the vehicle headlight failed. the headlight assembly had a black lens that caused the low beam not to provide the adequate lighting when driving in rural area. the dealer adjusted the low bean a little higher; however the failure was not corrected. the vehicle was taken back to the dealer the low beam was reseted back to factory specification and advised that there was nothing else they could do. the manufacturer was made aware of the failure. the failure mileage was 15,000 and the current mileage was 28,000. li | |||
| 06/02/2011 | 2219 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that the vehicle was parked when she noticed that the rear windshield was shattered. the vehicle was taken to an authorized dealer and the contact was informed that the failure occurred due to excessive heat. the failure recurred one year later. the vehicle was taken back to the dealer for repair. the manufacturer offered no assistance. the failure mileage was 2,219. sm. | |||