Consumer Complaints


Fail datemilesoccurencesPurchase date
OTHER
12/03/200575000712/13/2004
 Iac kept going bad. car would stop in the middle of driving, i almost had 2 wrecks. i had to get this fixed due to the danger of driving. old part is not available. *jb
09/15/200356000
 My wife's escape has paint peeling off the hood. you are able to see stages of peel from small darken crack marks to exposed primer. i took it to the dealership where it was purchased and they said that since the warranty expired they will only pay 70 % of the cost to repair it. when the body shop manager evaluated the problem he stated that the the finish is coming off and it looks like it may be a factory problem. i do not think i should have to pay for something that is of no fault of ours.
11/15/200120949
 I've only had this car for two years and it died twice while driving on the road. one time on october 19, 2002 and another time on september 12, 2003. this car has also have problems with the sensors and pcm module.
1
 Consumer's cousin is the owner of 2001 ford escape which has a recall. since the cousin is in iraq, consumer requested an extension to have recall performed. *ph (deneen leban on balf of cousin brian leban). *jb
04/05/2004105/15/2001
 On my 2001 ford escape the paint is coming off the roof racks in several places. also the paint is bubbling on the hood in several places. the wiper arms don't seem to be holding the paint and it's starting to look faded and rusty. the car is kept in a garage except at work. *jb
03/29/200307/18/2001
 While driving down a town street, we heard a pop on the left hand side of the vehicle. within seconds steering became difficult, a strong vibration and loud reving sound persisted. thinking we had a transmission problem we had the vehicle towed to the dealership where it sat for three days. they insisted there was no problem with the vehicle. my husband insisted they look harder and they found the motor mount had broken. while it is repaired under warranty, it is our third defect in a vehicle we have owned for a short time.
07/08/2002203/01/2001
 Vehicle has on 2 occasions shut off while driving. without warning, the engine, battery, and oil lights come on at the same time and vehicle immediatelty shuts itself off. vehicle has been to the dealership after both occurrences. the iac, dpfe, and fuel pump relay were all replaced and my vehicle's pcm was reprogrammed. none of these fixes have solved the problem. although the technician working on the vehicle and the shop foreman have made every effort to assist me with the problem, the cause of the problem has yet to be determined. the manufacturer is aware of this problem with this particular vehicle, but cannot explain what is wrong or how to repair it. i do not feel safe driving my escape knowing that it could shut itself off at any time without warning in the middle of a busy road.*ak
08/08/2002102/01/2001
 Driving down slight downhill at constant speed. ~1/2 half tank gas. without warning or other indication, engine suddenly died. check engine light and oil light both lit. no other lights noticed. pulled off road, had to use emergency break to stop. put in park and tried to start engine. started without problem.
05/20/2002309/18/2001
 At 50mph when foot was let up from accelerator, there would be a delay in deceleration, also steering column would shake. cause unknown. dealer notified.*ak check engine light came on and stayed on. the vehicle did not always accelerate or decelerate correctly. the dealer replaced the pcm computer system three times, but the problem continued to exist. *yh
02/14/2002408/03/2001
 Vehicle stalls out intermittently between 35 and 50 mph without warning, causing a loss of vehicle control. dealer has repaired vehicle. *ak the consumer also noticed that the indicator lights for the engine coolant and the battery indicator would come on, and would stay on for several miles. *scc
10/15/2001205/01/2001
 Vehicle has stalled twice at 35-40 mph while coasting down hill. dealer replaced computer module and ecc relay. nlm consumer states keyless entry works intermittently. the weather strips coming off on both back doors. the vacuum line was loose and hissing. the coolant light continues to come on due to coolant bottle failure, also there was a cracking noise under the dash and the radio went out. *yh
04/01/2002
 Instrument panel lights will continuously come on, for example engine check light will come on, but there was never anything wrong with vehicle. contacted dealer.*ak
07/28/2001407/01/2001
 My escape stalled 4 different times while driving down the street. my speed was 40 mph or less. there is the tightness in the steering and the engine light goes on and all power is lost.it starts up with no problem.*ak
07/02/2001103/01/2001
 Engine check light indicated that that egr sensor needed to be replaced. the dealer replaced this sensor and the egr pressure valve. the dealer claimed that ford knew that this was a problem after production, so they produced a new sensor. at the minimum, a tsb should have been issued.*ak
06/15/2001111/14/2000
 While driving, engine stalled and oil light illuminated, consumer checked oil level and it was at the normal level. *slc
08/10/20010
 Consume r was traveling about 45mph on a mountain road, and without prior warning, engine check light came on the dashboard. then, there were no brakes or power steering. also, speed pedal went all the way to the floor. consumer was able to control vehicle. dealership was aware of problems. *ak
03/01/2001
 Drive down a hill at approximately 30 mph - engine and oil light went on. loss of power and car did not appear to be getting any gas. car kept running. *ak
0
 Engine check light keeps coming on and stays on. dealer has attempted to fix defect 5 times, but cannot fix defect even after replacing computer and within emmission control device sparts.