Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 15476 | 12/01/2001 | 630558 | On some vehicles, the aftermarket/non-factory installed trailer tow wiring may become inoperative. *tt | 04/18/2002 | |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 02208 | 10/14/2002 | 10013060 | Climate control a/c service tech tips. *eh | 04/07/2005 | |
| 16209 | 09/01/2002 | 10008599 | Cimate control system odor. *mj | 08/09/2004 | |
| 15456 | 12/01/2001 | 630564 | Exhibiting a condition of the climate control system defaulting to defrost/windshield on acceleration. *tt | 04/18/2002 | |
| EQUIPMENT - ELECTRICAL - ANTI-THEFT DEVICES | |||||
| 16266 | 10/01/2002 | 10013067 | False alarm activation. *tt | 04/07/2005 | |
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||||
| 15999 | 06/01/2002 | 637443 | Some vehicles may exhibit cd ejecting or loading issues with the cdx-6 radio. *tt | 11/26/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 07/28/2011 | 79996 | ||
| Metal straps holding up the gas tank rusted and broke on july 28, 2011 while filling the gas tank. had to have it towed to dealership where they replaced the two metal straps on august 1, 2011. on august 2, 2011 a recall was issued for the same problem on similar ford vehicles that were manufactured during the same year. dealership confirmed it was the same problem that was cited in the recall and stated that i was very lucky that i was not driving the vehicle at the time this occurred. | |||
| 08/20/2002 | 5 | ||
| We drive a 2002 ford escape. it is driven by both my husband (bill) and myself. while driving we stopped in front of a restaurant to eat. we pulled into parking place, foot on brake to stop and car suddenly accellerated and we almost went into the restaurant window. my husband was able to hold the car back by using a lot of pressure on the brake. he then reached down and turned the key off. we have had this experience on 4 separte occassions and had the car in the garage on 6 occassions for this problem. the last time this happened was 4 weeks ago. i was driving. i pulled into a parking place, had my hand on the gear shift to put into park when the car suddenly accellerated. i was not able to put as much pressure on the brake as my husband and went into a plate glass window of a restaurant that fortunately was not open and being remodeled. i did $4,000 worth of damage to the car and the restaurant is claiming $30,000 damage to their building. again we had it in the garage. they can find nothing wrong with it. it usually happens when your foot is on the brake. we have heard from ford that they can do nothing about it. we are afraid to drive it as sooner or later, when it happens, someone is going to get hurt. we are just looking for a car that works properly. other times when driving along it would accellerate on its own but then cut back. most often when your foot is on the brake for some reason. ford garage can find nothing wrong and ford co. can do nothing about it so they say. *ak | |||
| 07/04/2004 | 39300 | 2 | 04/30/2002 |
| 1)2002 ford escape died while driving. control of the steering and brakes was lost. )this has happened on two occasions. two different ford service centers are unable to identify the problem. i feel this vehicle is unsafe to drive. i could be in an accident if in any traffic and am unable to recover the vehicle. 3)both ford dealerships were unable to detect this failure on their diagnostic equipment. i contacted ford customer relations and was told to have the car towed to the dealership next time this happens. service department notified me there is a atsb for a pcm reprogram, but did not perform this repair because he cannot guarantee that it will fix the problem. i have all documentation from the service departments regarding these complaints and repairs.*ak | |||
| 07/02/2002 | 1 | 06/26/2002 | |
| Consumer stated on july 2, 2002 the vehicle was taken back to the dealer for a broken headlight and missing equipment from the vehicle, on july 23, 2002 the vehicle began experiencing stalling, brake and odometer problems, the brakes were replaced due to a flaw, the stalling and the odometer problems could not be duplicated, also there were problems with the speakers and the clutch sticking, consumer stated while the vehicle was parked, the parking brake disengaged and the vehicle rolled into a hotel.*jb | |||
| EQUIPMENT - ELECTRICAL | |||
| 10/15/2003 | 45000 | ||
| Computer controls locked down the car. the dealer said that the computer was resetting when it done this and there was nothing they could do. the windshield is separating from the car and the dealer will not cover this as a defect because my car is the only one they know of. | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 02/07/2008 | 62000 | 1 | 01/01/2002 |
| Tl*the contact owns a 2002 ford escape. while driving 60 mph, the accelerator pedal went down to the floor and would not release. the contact was able to place the vehicle into second gear. the vehicle was towed to the dealer and they stated that the cruise control cable failed and jammed the throttle cover. the transmission became damaged when the contact shifted into reverse gear. the manufacturer may not be able to assist. on november 25, 2007, the vehicle was taken to the dealer due to reverse. the dealer cleaned the throttle body, flushed the injectors, and cleaned the upper intake gasket and spark plugs. the fuel filters, coil boots, and ignitions wires were replaced. the current and failure mileages were 62,000. the consumer stated the battery light comes on while driving, replace fuel filter, and a/c is not blowing cold. updated 03/31/08 *tr | |||
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||
| 07/11/2003 | 15464 | 1 | |
| Cds were repeatedly sticking in the 6-disc cd changer; sticking in all six slots. took vehicle into dealer. a new cd player was ordered and installed.*ak | |||
| 12/12/2003 | 29000 | 4 | 10/01/2003 |
| While driving at any speed, the engine was rumbling. the dealer could not duplicate or correct the problem. *ak there was uncontrollable jumping and or kicking. the dealer replaced one defective part and was told that the rumbling noise would need to be investigated by ford engineers. ford did not know what was causing the noise, but say it was not dangerous. the vehicle would shake at certain speeds and cd's would get stuck in the cd player. *sc the rotors were replaced because they were out of round, the stabilizer end links were replaced *jb | |||
| 07/02/2002 | 1 | 06/26/2002 | |
| Consumer stated on july 2, 2002 the vehicle was taken back to the dealer for a broken headlight and missing equipment from the vehicle, on july 23, 2002 the vehicle began experiencing stalling, brake and odometer problems, the brakes were replaced due to a flaw, the stalling and the odometer problems could not be duplicated, also there were problems with the speakers and the clutch sticking, consumer stated while the vehicle was parked, the parking brake disengaged and the vehicle rolled into a hotel.*jb | |||