Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 05/09/2005 | 43500 | 09/08/2001 | |
| Since taking posession of a new 2002 ford escape xls in september 2001, i have noticed that the cushioning on the left side of the drivers seat was not as dense as the cushioning on the opposite side. the left portion of this seat has remained compressed through normal daily use, and will not spring back to match the opposite side. this has created a somewhat unlevel seating position with respect to a driver leaning into the driver's side door. i have just noticed that because of this compression, cracks and tears have formed in the vinyl upholstery trim where the creases are most apparent, and look only to get worse through repeated use. i have been informed that since my vehicle is out of warranty, i would be responsible for repairs to this seat. | |||
| SEATS - FRONT ASSEMBLY - POWER ADJUST | |||
| 05/05/2004 | 24347 | 1 | 09/06/2002 |
| Drivers seat moves foward approx 1/2 on acceleration and stopping. vehicle has noise possible bearing, transmission, or driveshaft like a lope as if something was out of round or has a high spot. it is not the tires.*ak | |||
| SEATS - FRONT ASSEMBLY - RECLINER | |||
| 07/16/2004 | 29085 | 5 | 08/31/2002 |
| (1) ce light on again (2) vehicle not idling normally (3) vehicle not advancing from stop (4) smell burning oil from engine when shut off, no visible oil leak found on driveway (5) rattling from lf of the vehicle; speed of rattling directly related to speed of vehicle; starts around 25 mph. (6) driver's seat lurches forward on seat track when braking; only occurs with lighter weight drivers. took vehicle to dealer for the 30k mile check & to have them address the issues. dealer did the following - issues 1-4: engine covered in oil upon inspection (second oil leak); leak coming from the front cover & oil pan; dealer replaced the front cover gasket, oil pan gasket, valve cover gaskets, upper intake gaskets, & oil filter; dealer replaced the catalytic converter monitor sensor again (third time). issue 5: dealer did not hear noise coming from lf of vehicle; heard a noise from rear of vehicle; rear lift door latch loose; adjusted/oiled it. issue 6: dealer compared problem with other escapes; found to be a normal condition of power driver's seat to have some play in it (this is very unsafe; seat lurches forward 1-2in when braking; i'm a short female who struggles to sit a min of 10in from the sw for the ab; moving me forward another 1-2in in a crash is not safe). dealer found front brake pads/rotors below specs; stated that this is normal for 30k miles; seems too soon. several complaints filed to nhtsa regarding excessive brake/rotor wear. vehicle was in the shop 7/16-7/23. dealer paid for a rental car (third time). picked up vehicle & drove it off lot; heard rattling from the lf of vehicle. took it back & a mechanic went on test drive with me, heard noise. took it back & inspected vehicle together. i noticed the weather stripping on the left side of the windshield was cracked & detaching from vehicle. had been slapping outside of apillar when driving, making noise. dealer stated they would order new part & i'd have to bring vehicle back again to have it installed. *ak | |||