Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 042513 | 12/27/2004 | 10014265 | Serviceability of instrument panel register vents. *tt | 04/29/2005 | |
| STRUCTURE - BODY - DOOR | |||||
| 15756 | 03/01/2002 | 636397 | Subject regarding hanging door weatherstrip. *tt | 11/08/2002 | |
| 0293 | 05/13/2002 | 636092 | Some vehicles built before 12/15/01 may exhibit door latches that will not open. *tt | 11/05/2002 | |
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||||
| 16420 | 11/01/2002 | 10008347 | Squeak, creak or rattle type noise from rear liftgate area. *tt | 07/28/2004 | |
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||||
| 16103 | 08/01/2002 | 636122 | This bulletin states that the rear underbody heat shield is discontinued. *tt | 11/05/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 06/21/2011 | 93000 | ||
| Tl. the contact owns a 2002 ford escape. the contact stated the hinge that holds the rear window feel off while the tailgate was lifted and hit the contact in the head. the contact was not injured. the contact called the manufacturer regarding the hinge and they stated there is no recall for that component. the contact stated the rear window could have caused serious injuries. the failure mileage was 93,000. jo | |||
| 12/31/2010 | 114083 | ||
| Tl-the contact owns a 2002 ford escape. the contact stated while driving 55mph she heard a metal noise she examined the vehicle, and when she opened, the passenger front door, the door fell on her foot, she was able to put the door back in placed. the vehicle was taken to the dealer whom performed a diagnosed that located the front passenger door pin was installed upside down causing the pin to fail. the dealer replaced the door pin, and hinge assembly. the failure and the current mileage were 114,083. li | |||
| 10/27/2010 | 76000 | ||
| Tl- the contact owns a 2002 ford escape. while the vehicle was taken to the dealer for routine maintenance the dealer located severe corrosion at the vehicle under-body, muffler, and differential system. the manufacturer was contacted they advised the vehicle was out of warranty therefore they will not assist with the repair. the vehicle was repaired. the failure and the current mileage were 76,000. li | |||
| 03/03/2010 | 60000 | ||
| In january of 2010 i opened the back hatch on my 2002 ford escape and when i shut the door the glass shattered. then 3 months later i was driving down the road and the back passenger door glass shattered. my dog was in the back and luckily he was ok but if there had been a child in the seat they would have been severely injured. glass should not just shatter like this. since the incidents i have replaced both windows and paid for it out of pocket. | |||
| 09/17/2003 | 45000 | 1 | |
| The windshield leaked water when it rained. the dealer stated that the windshield was separating from the molding, and it's not a safety defect it was normal. *ak while driving water would get inside the vehicle. *sc *jb | |||
| 09/26/2003 | 13349 | 4 | 12/10/2001 |
| While driving about 45 mph, the vehicle shut down without warning. engine check light appeared on the dashboard. *ak the cause was due to defective engine controls. other problems are as followed: both rear door's body weatherstrips had come loose and were warped and the left rear quarter panel window. *scc *jb | |||
| STRUCTURE - BODY | |||
| 03/07/2013 | 120000 | ||
| Tl* the contact owns a 2002 ford escape. the contact was driving approximately 45 mph and heard an abnormal noise outside of the vehicle. the failure recurred intermittently. the vehicle was taken to an independent mechanic, who stated that the sub frame was completely rusted and would need to be replaced. the vehicle was not repaired. the manufacturer was not notified of the problem. the approximate failure mileage was 120,000. the vin was unavailable. | |||
| 03/07/2013 | 120000 | ||
| Tl-the contact owns a 2002 ford escape. the contact was driving approximately 45 mph and heard an abnormal noise outside of the vehicle. the failure recurred intermittently. the vehicle was taken to an independent mechanic, who stated that the sub frame was completely rusted and would need to be replaced. the vehicle was not repaired. the manufacturer was not notified of the problem. the approximate failure mileage was 120,000. the vin was unavailable. kmj | |||
| 03/07/2013 | 120000 | ||
| Tl-the contact owns a 2002 ford escape. while driving approximately 45 mph, the contact heard a clunking noise outside the vehicle intermittently. the vehicle was taken to an independent mechanic who stated the sub frame was completely rusted and would need to be replaced. the vehicle had not been repaired. the manufacturer was not notified of the problem. the approximate failure mileage was 120,00. the vin was unavailable. js | |||
| 01/31/2013 | 93000 | ||
| Tl - the contact owns a 2002 ford escape. the contact stated that the vehicle made a clunking noise. after inspecting the vehicle, she noticed that the frame was completely corroded. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the current and failure mileage was 93,000. mah | |||
| 01/31/2013 | 93000 | ||
| Tl - the contact owns a 2002 ford escape. the contact stated that the vehicle was making a clunking noise. after inspecting the vehicle she noticed that the frame was completely corroded. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the current and failure mileage was 93,000. pm | |||
| 09/03/2012 | 80000 | 1 | |
| 1 - rear latch is not working properly. when it is cool outside, the latch will not open the back door. 2 - window latch has rusted causing the rear window to detach from the hinge. not that i am bidder, but at 37k miles, the transmission blew.... i discussed this issue with both ford and my dealership ([xxx]). both companies stated they could not help me and that it was on me to pay to correct. i explained that this was due to a lack of using proper supplies. they could not have cared less. i am hoping you can have them look into this because i would really hate to be involved in a car accident cannot use the rear as an exit.... information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 09/03/2012 | 80000 | ||
| 1 - rear latch is not working properly. when it is cool outside, the latch will not open the back door. 2 - window latch has rusted causing the rear window to detach from the hinge. not that i am bidder, but at 37k miles, the transmission blew.... i discussed this issue with both ford and my dealership (kennyross). both companies stated they could not help me and that it was on me to pay to correct. i explained that this was due to a lack of using proper supplies. they could not have cared less. i am hoping you can have them look into this because i would really hate to be involved in a car accident cannot use the rear as an exit.... | |||
| 08/29/2012 | 94000 | ||
| Tl-the contact owns a 2002 ford escape. the contact stated that while parked, the rear lift gate hinge fractured. the vehicle was not taken to the dealer. the contact stated the hinge part number was the same part number for the hinge being recalled under nhtsa campaign id number: 04v442000 structure:body:hatchback/liftgate:hinge and attachments. the dealer was made aware of the failure and stated the vehicle was not included in that recall. the vehicle was not repaired. the approximate failure mileage was 94,000. pmb | |||
| 08/29/2012 | 94000 | ||
| Tl-the contact owns a 2002 ford escape. while parked the contact noticed the rear lift gate hinge had fractured. the vehicle was not taken to the dealer for diagnostic. the contact stated the hinge part number was the same part number for the hinge being recalled under nhtsa campaign id number: 04v442000 structure:body:hatchback/liftgate:hinge and attachments. the dealer was made aware of the failure and stated the vehicle was not included in that recall. the vehicle was not repaired. the approximate failure mileage was 94,000. da | |||
| 05/21/2009 | 90000 | ||
| Tl- the contact owns a 2002 ford escape. the contact stated the rear lift-gate latch was inoperable. the vehicle was taken to the dealer who stated nhtsa recall campaign id number: 04v602000 component: latches/locks/linkages: doors: latch was related, however, the vin was not included. the contact will be responsible for the repair cost of $85. the manufacturer was notified and stated the recall did not include her vin. the vehicle was not repaired. the failure mileage was 90,000 and the current mileage was 140,000. rvk | |||
| 05/21/2009 | 90000 | ||
| Tl-the contact owns a 2002 ford escape. the contact stated the rear lift-gate latch was inoperable. the vehicle was taken to the dealer who stated there was a recall nhtsa campaign id number: 04v602000 component: latches/locks/linkages: doors: latch, but the vin was not included. the repairs would cost $85 to the contact. the manufacturer was notified who stated the recall did not include her vin. the vehicle was not repaired and offered no other assistance. the failure mileage was 90,000 and the current mileage was 140,000. mw | |||
| 07/01/2009 | 1 | ||
| Rear fenders rusting through, paint bubbling badly. *tr | |||
| 08/20/2008 | 91263 | 1 | |
| Paint peeling on left side of my ford escape 2003. *tr | |||
| 08/01/2002 | |||
| While driving a piece of metal that was in the road pierced through the bottom vehicle's floorboard and rug, cutting consumer on the leg. consumer stated dealer replaced floorboard and rug. please provide any further information.*ak | |||
| STRUCTURE - BODY - DOOR | |||
| 03/05/2008 | 22064 | 1 | 10/01/2002 |
| Tl*the contact owns a 2002 ford escape. the contact is disabled and was stranded in her vehicle for over two hours. the vehicle doors do not have key holes. the fire department had to remove the rear door panel in order to free the contact from the vehicle. the contact stated that she was unaware that the vehicle did not have key holes when it was purchased. the doors only operated by remote. the manufacturer was notified and stated that the contact would receive a call back from the dealer. the door panel has been repaired. the dealer information was unknown. the current mileage was 22,074 and failure mileage was 22,064. updated 4/8/08 *cn the consumer stated frank is paralyzed. the consumer stated there is a great concern for no keyhole on the vehicle. updated 04/08/08 *tr | |||
| 08/01/2006 | 81000 | 1 | 12/01/2001 |
| Dt*: the contact stated that the vehicle's passenger side door did not open from both sides. the dealership determined that the door panel needed to removed to locate the problem but had not inspected the vehicle for repair. | |||
| 11/13/2001 | 1 | 10/10/2001 | |
| Consumer stated that six dimples had developed on both the left and right side of the rear passenger, dealer stated that the metal internal support beam is contracting and pulling the metal skin of the vehicle causing the dimpling effect, dealer stated damage was result of manufacturer defect, repaired damage and repainted affected doors. *tt | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 09/01/2002 | 1 | 09/01/2002 | |
| Dt: the contact stated while unlocking the driver's side door the tailgate locked. the contact had previous problems with the door locks, and they have been repaired. but the tailgate has not been repaired. the contact contacted the service dealer, but they wanted to charge him for repairs. he has not contacted the manufacturer.*ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 07/14/2011 | 78000 | ||
| Tl - the contact owns a 2002 ford escape. the contact stated that while driving 30 mph the lower control arm fell off and the passenger side front wheel went sideways which caused the driver to loose control of the vehicle. the vehicle was towed to the dealer who diagnosed that the failure was due to corrosion, as a result the front subframe assembly and the lower control arms needed to be replaced. the manufacturer was made aware of the failure who did not offered any assistance since the vehicle was not included on any recalls. the vehicle was not repaired. the failure and current mileage was 78,000. pm | |||
| 10/01/2010 | 120000 | ||
| The straps which hold up the gas tank on my 2002 ford escape are rusted and have snapped in half due to severe corrosion. the front strap is just hanging there. ford said there is no recall. | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 01/18/2013 | 153000 | 1 | |
| While driving through a parking lot my 2002 ford escape suddenly made a clunking sound then suddenly stopped. i could not steer the car to the side or move it forward or backward. i exited the car and looked at the drivers side tire and it seemed fine . i then went over to the passenger side and saw that my wheel was completely turned in the opposite direction. i figured that i probably broke a tie rod. i called aaa to have the auto towed to a local service station. when the tow driver arrived he took a look at my escape and said that my subframe was rusted so bad that it had separated in two. by doing that my wheel axle had completely separated from the transmission. his opinion was that if i was driving on a highway and this had happened it probably would have caused a major auto collision and maybe even causing my escape to roll over. this to me seems to be a very dangerous flaw in the design and construction of the subframe and i am very fortunate this did not happen on the highway. it could have caused major damage and even death to innocent people. *tr | |||
| 09/27/2012 | 49500 | 1 | |
| Driving 15mph down home street and heard a clunk. put in reverse to get back to driveway and right front wheel was sideways and dragging. after calling local garage was informed it was the subframe that holds the control arm that was rusted through. able to maneuver car onto front lawn where it still sits. *tr | |||
| 07/30/2012 | 79000 | 1 | |
| My car had a loud squeak and creak while driving that continually got louder over the past week... i took it to my mechanic and he discovered the sub frame assembly on the front passenger side has completely rotted away. this attaches to the control arm, and ford has no recall. he is a certified mechanic and says this part should never have rotted. he advised to check with ford for recall, however ford denies any recall with this part.. so no action from ford about a rotted frame! vehicle is now unable to be driven due to safety concerns of control arm becoming unattached. *tr | |||