Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 042513 | 12/27/2004 | 10014265 | Serviceability of instrument panel register vents. *tt | 04/29/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 07/01/2011 | 208000 | ||
| Tl - the contact owns a 2004 ford escape. the contact stated that the vehicle tail gate door would not open . the vehicle was taken to the dealer who diagnosed that the power door lift was defective and needed to be replaced. the manufacturer was made aware of the failure who referred her to nhtsa. the vehicle was not repaired. the vehicle identification number was not available. the failure and current mileage was 208,000. pm | |||
| 05/23/2011 | 125000 | ||
| Tl* the contact owns a 2004 ford escape. the contact was driving 70 mph when he heard a loud noise in the rear of the vehicle as it started swaying abnormally. the passenger side rear fender well was corroded around the strut mount and the strut had come through. the vehicle was taken to the dealer who confirmed the failure. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was out of warranty. the vehicle was not repaired. the failure and current mileage was 125,000. | |||
| 05/23/2011 | 125000 | ||
| Tl - the contact owns a 2004 ford escape. the contact stated that while driving 70 mph he heard a loud noised in the back of the vehicle and it started swerving. he stated that he noticed that the passenger side rear fender well corroded around the strut mount and strut came through. the vehicle was taken to the dealer who confirmed the failure. the manufacturer was made aware of the failure who did not offered any assistance since the vehicle was out of warranty. the vehicle was not repaired. the failure and current mileage 125,000. pm | |||
| STRUCTURE - BODY | |||
| 02/08/2013 | 98000 | ||
| Tl* the contact owns a 2004 ford escape. the contact stated that there was an abnormal knocking noise coming from the vehicle. the vehicle was taken to the dealer for inspection where they stated that the frame was rusted and needed to be replaced. the vehicle was not repaired. the manufacturer was notified and advised that they could not provide any assistance to the contact. the failure mileage was 98,000. | |||
| 02/08/2013 | 98000 | ||
| Tl- the contact owns a 2004 ford escape. the contact stated that there was an abnormal knocking noise coming from the vehicle. the vehicle was taken to the dealer for inspection where they stated that the frame was rusted and needed to be replaced. the vehicle was not repaired. the manufacturer was notified and advised that they could not provide any assistance to the contact. the failure mileage was 98,000. kmj | |||
| 02/08/2013 | 98000 | ||
| Tl- the contact owns a 2004 ford escape. the contact stated that whenever she would drive the vehicle, she would hear a knocking noise. the vehicle was taken to the dealer for inspection and they stated that the frame was rusted and needed to be replaced. the vehicle was not repaired. the manufacturer was notified and they stated they could not provide any assistance. the failure mileage was 98,000. ap | |||
| 06/07/2012 | 40100 | ||
| Tl* the contact owns a 2004 ford escape. the contact was trying to open the trunk by engaging the key alarm but the trunk would not open. the trunk also could not be opened manually. the vehicle was taken to the dealer where they stated that they needed to replace the trunk latch. the vehicle was not repaired. the manufacture was not contacted. the failure mileage was 40,100 and the current mileage was 43,000. | |||
| 06/07/2012 | 40100 | ||
| Tl- th contact owns a 2004 ford escape. the contact was trying to open the trunk by engaging the key alarm but the trunk would not open. the trunk also could not be opened manually. the vehicle was taken to the dealer where they stated that they needed to replace the trunk latch. the vehicle was not repaired. the manufacture was not contacted. the failure mileage was 40,100 and the current mileage was 43,000. kmj | |||
| 06/07/2012 | 40100 | ||
| Tl- th contact owns a 2004 ford escape. the contact stated she was trying to open her trunk by pressing on the key alarm. the trunk would not open. she tried opening it up by pressing on the hood but it still would not open. the vehicle was taken to the dealer. they stated that they needed to replace the trunk latch. the vehicle was not repaired. the manufacture was not contacted. the failure mileage was 40,100 and the current mileage was 43,000.jp | |||
| 03/08/2012 | 150000 | ||
| When taking my escape in for an oil change, the mechanics pointed out to me that the rear passenger shock mount was almost completely rusted out. i took it for an estimate that day and could not immediately afford the repairs. within a few days the shock had completely broken through the mount and into the passenger compartment with only normal roadway driving. only the rear passenger wheel well has this problem. online research with other escape owners shows this is a common problem that ford knows about and even acknowledges as a manufacturing defect but will not cover. | |||
| 07/25/2011 | 143000 | ||
| Lift gate glass hinge bolt corroded and fell apart leaving rear glass hanging. | |||
| 04/17/2005 | 20 | 1 | 03/07/2004 |
| While driving home from having a few drinks with my friends, a deer ran out in front of me and although i slammed on the brakes, i couldn't stop quick enough to avoid hitting the deer and smashing in the grill of my new car. when the state patrol arrived, they gave me a ticket for speeding and after i told them that i was not speeding when i hit the deer, (i had gotton the speed down to about 60mph at impact) they then wanted me to take a alcohol impaired test which i naturally declined because i wasn't impaired. i only had just a few drinks and maybe some beer & wine at dinner and maybe 2 drinks before i left to go home. they then proceeded to arrest me like a common crook and took me to jail, where i had to spend the night. anyways, my insurance company refuses to fix my new car and now the car company refuses to fix it also. this car is a piece of junk. if it had been made good, it wouldn't have sustained all that damage from hitting a lousy deer. while trying to fix the damage myself, my friend joey put some gas on the grill and lit it to soften up the plastic junk they made the grill out of, so we could bend it back together and j.b. weld it. well, joey got some of the hot melted plastic on him and it burned like hell and he jumped up and knocked over the jar with gas in it and the whole place went up in flames. my car not only burned, but my garage went up in smoke too. now the insurance company is telling me that they won't pay the claim for the garage or the car cause it looks like arson for profit. how in the hell can i profit from losing my car and garage. joeys pissed, and has threatened to sue me cause he got burned and thinks he should get some of the insurance money i thought i was going to get since he's the one that started the fire. shouldn't i be sueing him? anyway, if the damn car had been made good, i wouldn't be in this fix. now i haven't got anything to drive and no place to park it if i did. this really sucks. is there anyone i can sue? | |||
| STRUCTURE - BODY - BUMPERS | |||
| 04/17/2005 | 20 | 1 | 03/07/2004 |
| While driving home from having a few drinks with my friends, a deer ran out in front of me and although i slammed on the brakes, i couldn't stop quick enough to avoid hitting the deer and smashing in the grill of my new car. when the state patrol arrived, they gave me a ticket for speeding and after i told them that i was not speeding when i hit the deer, (i had gotton the speed down to about 60mph at impact) they then wanted me to take a alcohol impaired test which i naturally declined because i wasn't impaired. i only had just a few drinks and maybe some beer & wine at dinner and maybe 2 drinks before i left to go home. they then proceeded to arrest me like a common crook and took me to jail, where i had to spend the night. anyways, my insurance company refuses to fix my new car and now the car company refuses to fix it also. this car is a piece of junk. if it had been made good, it wouldn't have sustained all that damage from hitting a lousy deer. while trying to fix the damage myself, my friend joey put some gas on the grill and lit it to soften up the plastic junk they made the grill out of, so we could bend it back together and j.b. weld it. well, joey got some of the hot melted plastic on him and it burned like hell and he jumped up and knocked over the jar with gas in it and the whole place went up in flames. my car not only burned, but my garage went up in smoke too. now the insurance company is telling me that they won't pay the claim for the garage or the car cause it looks like arson for profit. how in the hell can i profit from losing my car and garage. joeys pissed, and has threatened to sue me cause he got burned and thinks he should get some of the insurance money i thought i was going to get since he's the one that started the fire. shouldn't i be sueing him? anyway, if the damn car had been made good, i wouldn't be in this fix. now i haven't got anything to drive and no place to park it if i did. this really sucks. is there anyone i can sue? | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 01/05/2007 | 83000 | 1 | 01/05/2006 |
| Tl*the contact owns a 2004 ford escape. the contact stated that the gap underneath the vehicle where the tow hook is located is damaged. he is attempting to trade in the vehicle and got it inspected. the inspector discovered the damage and stated that the tow hole hook is too large for the vehicle. the engine size was unknown. the current mileage is 84,000 and failure mileage was 83,000. | |||