Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| UNKNOWN OR OTHER | ||||||
| AQ10001 | FORD MOTOR COMPANY | 11/18/2010 | Fleet Vehicle Recall Completion Audit | |||
| The agency, particularly in recent months, has been informed of incidents involving allegations of personal injury and death claimed to have been caused by safety defects and failures to conform to minimum federal motor vehicle safety standards (fmvss) on rental car vehicles for which a safety recall to remedy the safety defect or noncompliance had allegedly not been performed prior to the rental car company's lease of the vehicle.nhtsa understands that there is presently a petition before the federal trade commission (ftc) seeking to prohibit at least one rental car company from renting vehicles on which safety recall campaign remedies remain outstanding.the purpose of this audit query (aq) is to investigate recall remedy completion by rental car companies on the above-listed safety recall campaigns.these campaigns were chosen due to their inclusion of vehicles used in the rental market.this information is expected to provide the agency an indication of how completely and how quickly rental car fleets, in general or individually, perform necessary recall-related repairs or other remedies on the vehicles owned and then leased for use on the roadways.this aq is opened. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 02/19/2013 | 124000 | ||
| As i was sitting in my car with my 9 year old in the backseat, in park, with the engine on, waiting for my older son, we heard a loud explosion and the back windshield had shattered into a million pieces. i thought someone had shot or thrown something at the car but once i got outside and looked at it i could tell by the way the glass had blown outward (for the most part) that something that i could not explain must have happened/malfunctioned with the windshield. it was very scary and, as i was a half hour from home and it was raining, pretty inconvenient. the explosion was so forceful that it damaged both the rear wiper system and the hydraulic arm which lifts the rear window. i am glad my dog was not traveling in the back of the car as plenty of glass ended up in the back of the car. also, now i have to pay for all of this to get fixed? this is a problem. | |||
| 01/13/2013 | 96266 | ||
| I was driving on the expressway. the roads were clear, flat, and smooth. outside temp was in the 20's. i have been driving for about 30 minutes, after letting the vehicle warm up for 15 minutes, when the rear window exploded for no reason on the express way. there were no bridges or overpasses for anything to fall on it. the rear window defogger had been on for about 15 minutes prior. i recently purchased the vehicle used from a private party. i had driven it less than 200 miles since my purchase. approximate time of incident 16:36. | |||
| 03/01/2012 | 156000 | ||
| Tl- the contact owns a 2004 ford escape. the contact stated that the catalytic converter failed and was replaced by his personal mechanic. one year later, the failure recurred. the vehicle was taken to the dealer and the manufacturer was notified of the failure. the manufacturer informed the contact that the vehicle was not under recall and provided no further assistance. the vehicle was not repaired. the failure mileage was 156,000 and the current mileage was 177,000. kmj | |||
| 03/01/2012 | 90000 | ||
| Tl- the contact owns a 2004 ford escape. the contact stated that the catalytic converter failed a year prior and the contacts personal mechanic repaired the vehicle. the converter had then failed again and was taken to the dealer. the manufacturer was notified and informed the contact the vehicle was not under recall. the vehicle had not been repaired. the failure mileage was 156,000 and the current mileage was 177,000. | |||
| 08/30/2010 | 114500 | ||
| The #5 park plug blew out of cylinder head on my 2004 ford escape while i was driving approx 30 mph. this was the second time this happened to me in a year (it happened 1st time in aug 2009). these were both the original factory installed spark plugs, not replacement parts. | |||
| 12/05/2010 | 118500 | ||
| The #5 park plug blew out of cylinder head on my 2004 ford escape while i was driving approx 30 mph in august 2010. this was the second time this happened to me in a year (it happened 1st time in aug 2009). it happened again 12/5/10 and i am awaiting report on which spark plug it happened to this time. the first two were the original factory installed spark plugs, not replacement parts. | |||
| 08/30/2010 | 114500 | ||
| The #5 park plug blew out of cylinder head on my 2004 ford escape while i was driving approx 30 mph. this was the second time this happened to me in a year (it happened 1st time in aug 2009). these were both the original factory installed spark plugs, not replacement parts. | |||
| 12/05/2010 | 118500 | ||
| The #5 park plug blew out of cylinder head on my 2004 ford escape while i was driving approx 30 mph in august 2010. this was the second time this happened to me in a year (it happened 1st time in aug 2009). it happened again 12/5/10 and i am awaiting report on which spark plug it happened to this time. the first two were the original factory installed spark plugs, not replacement parts. | |||
| 08/30/2010 | 114500 | ||
| The #5 park plug blew out of cylinder head on my 2004 ford escape while i was driving approx 30 mph. this was the second time this happened to me in a year (it happened 1st time in aug 2009). these were both the original factory installed spark plugs, not replacement parts. | |||
| 12/05/2010 | 118500 | ||
| The #5 park plug blew out of cylinder head on my 2004 ford escape while i was driving approx 30 mph in august 2010. this was the second time this happened to me in a year (it happened 1st time in aug 2009). it happened again 12/5/10 and i am awaiting report on which spark plug it happened to this time. the first two were the original factory installed spark plugs, not replacement parts. | |||
| 08/30/2010 | 114500 | ||
| The #5 park plug blew out of cylinder head on my 2004 ford escape while i was driving approx 30 mph. this was the second time this happened to me in a year (it happened 1st time in aug 2009). these were both the original factory installed spark plugs, not replacement parts. | |||
| 12/05/2010 | 118500 | ||
| The #5 park plug blew out of cylinder head on my 2004 ford escape while i was driving approx 30 mph in august 2010. this was the second time this happened to me in a year (it happened 1st time in aug 2009). it happened again 12/5/10 and i am awaiting report on which spark plug it happened to this time. the first two were the original factory installed spark plugs, not replacement parts. | |||
| 08/30/2010 | 114500 | ||
| The #5 park plug blew out of cylinder head on my 2004 ford escape while i was driving approx 30 mph. this was the second time this happened to me in a year (it happened 1st time in aug 2009). these were both the original factory installed spark plugs, not replacement parts. | |||
| 12/05/2010 | 118500 | ||
| The #5 park plug blew out of cylinder head on my 2004 ford escape while i was driving approx 30 mph in august 2010. this was the second time this happened to me in a year (it happened 1st time in aug 2009). it happened again 12/5/10 and i am awaiting report on which spark plug it happened to this time. the first two were the original factory installed spark plugs, not replacement parts. | |||
| 11/03/2010 | 47904 | ||
| 2004 ford escape - rear window exploded after rear defroster was turned on for short period. outside temperature was approx. 28 degrees and frost was on windows. vehicle was started to defrost windows before traveling. | |||
| 04/09/2010 | 97000 | ||
| 2004 ford escape - a b s rings on axel cracked and allowed them to move .result in brake failing -have to let off the brake so it can grab again and a sensor make it pulse the brakes. useing a gasket repair to hold the rings in place...both sides have this problem. we know of three escapes different years that have now the same problem. | |||