Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
SUSPENSION
0591306/07/200510017906Vibration at highway speeds over a wide speed range on vehicles built after 8/1/2004 equipped with a 3.0l engine and continental contitrac p235/70r16 104t tires only. *tt12/07/2005

Consumer Complaints


Fail datemilesoccurencesPurchase date
SUSPENSION
03/08/2013184180
 Tl-the contact owns a 2005 ford escape. the contact stated that while driving at various speeds he heard a loud noise coming from the rear of the vehicle. the contact inspected his vehicle by removing the rear passenger tire. the contact discovered that the shock absorber mounting plate was rusted and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and offered no assistance. the failure and current mileages were approximately 184,180. kmj
03/08/2013184180
 Tl-the contact owns a 2005 ford escape. the contact stated that while driving at various speeds he heard a loud noise coming from the rear of the vehicle. the contact inspected his vehicle by removing the rear passenger tire. after inspection he saw that the shock absorber mounting plate rusted and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance. the failure and current mileages were approximately 184,180. tb
03/09/2013135000
 Right rear shock tower completely rusted out, causing the rear shock to become unattached from the body of the car.
03/09/2013135000
 Right rear shock tower completely rusted out, causing the rear shock to become unattached from the body of the car.
03/09/2013135000
 Right rear shock tower completely rusted out, causing the rear shock to become unattached from the body of the car.
03/09/2013135000
 Right rear shock tower completely rusted out, causing the rear shock to become unattached from the body of the car.
03/06/2013115000
 As i was driving over the weekend with my husband and 2 young children i noticed a loud banging noise in the back of my vehicle. when i checked the right rear wheel area i noticed the the inner and outer wheel house were completely rusted through, so much so that the shock was hitting the inside of my vehicle as it had nothing to attach to anymore. i noticed road debris inside my vehicle when i pulled up the carpet. i looked at it with several co-workers who have been in the insurance industry for 10-15 years, stating they had never in their lives seen something like this. i started to do some research online and found a shocking amount of the same complaints for this year/made/model, most of them recent. i am extremely upset with ford for not recognizing this as a manufacturer defect as it is clear that it is. my family and i could have been killed if the shock went straight through the floor. i called tousley ford where i brought the vehicle and the woman simply said, well, there isn't a recall on it so you have to pay for it. this is going to cost me thousands of dollars, thousands of dollars for a manufacturer defect that is not being recognized by ford. astounding.
03/09/2013135000
 Right rear shock tower completely rusted out, causing the rear shock to become unattached from the body of the car.
03/06/2013115000
 As i was driving over the weekend with my husband and 2 young children i noticed a loud banging noise in the back of my vehicle. when i checked the right rear wheel area i noticed the the inner and outer wheel house were completely rusted through, so much so that the shock was hitting the inside of my vehicle as it had nothing to attach to anymore. i noticed road debris inside my vehicle when i pulled up the carpet. i looked at it with several co-workers who have been in the insurance industry for 10-15 years, stating they had never in their lives seen something like this. i started to do some research online and found a shocking amount of the same complaints for this year/made/model, most of them recent. i am extremely upset with ford for not recognizing this as a manufacturer defect as it is clear that it is. my family and i could have been killed if the shock went straight through the floor. i called tousley ford where i brought the vehicle and the woman simply said, well, there isn't a recall on it so you have to pay for it. this is going to cost me thousands of dollars, thousands of dollars for a manufacturer defect that is not being recognized by ford. astounding.
03/06/2013115000
 As i was driving over the weekend with my husband and 2 young children i noticed a loud banging noise in the back of my vehicle. when i checked the right rear wheel area i noticed the the inner and outer wheel house were completely rusted through, so much so that the shock was hitting the inside of my vehicle as it had nothing to attach to anymore. i noticed road debris inside my vehicle when i pulled up the carpet. i looked at it with several co-workers who have been in the insurance industry for 10-15 years, stating they had never in their lives seen something like this. i started to do some research online and found a shocking amount of the same complaints for this year/made/model, most of them recent. i am extremely upset with ford for not recognizing this as a manufacturer defect as it is clear that it is. my family and i could have been killed if the shock went straight through the floor. i called tousley ford where i brought the vehicle and the woman simply said, well, there isn't a recall on it so you have to pay for it. this is going to cost me thousands of dollars, thousands of dollars for a manufacturer defect that is not being recognized by ford. astounding.
03/06/2013115000
 As i was driving over the weekend with my husband and 2 young children i noticed a loud banging noise in the back of my vehicle. when i checked the right rear wheel area i noticed the the inner and outer wheel house were completely rusted through, so much so that the shock was hitting the inside of my vehicle as it had nothing to attach to anymore. i noticed road debris inside my vehicle when i pulled up the carpet. i looked at it with several co-workers who have been in the insurance industry for 10-15 years, stating they had never in their lives seen something like this. i started to do some research online and found a shocking amount of the same complaints for this year/made/model, most of them recent. i am extremely upset with ford for not recognizing this as a manufacturer defect as it is clear that it is. my family and i could have been killed if the shock went straight through the floor. i called tousley ford where i brought the vehicle and the woman simply said, well, there isn't a recall on it so you have to pay for it. this is going to cost me thousands of dollars, thousands of dollars for a manufacturer defect that is not being recognized by ford. astounding.
02/14/2013128000
 I heard a loud noise coming from passenger rear. when i looked to see what the noise was i saw the shock mount was coming threw the inside. upon futher inspection it was found that the wheel well was all rusted out, which included the shock mount. i took it to a emerling ford only to find out that it will cost me around $1500.00 to have this repaired. this is the 4th vehicle that needed this repair at their shop.
02/14/2013128000
 I heard a loud noise coming from passenger rear. when i looked to see what the noise was i saw the shock mount was coming threw the inside. upon futher inspection it was found that the wheel well was all rusted out, which included the shock mount. i took it to a emerling ford only to find out that it will cost me around $1500.00 to have this repaired. this is the 4th vehicle that needed this repair at their shop.
02/14/2013128000
 I heard a loud noise coming from passenger rear. when i looked to see what the noise was i saw the shock mount was coming threw the inside. upon futher inspection it was found that the wheel well was all rusted out, which included the shock mount. i took it to a emerling ford only to find out that it will cost me around $1500.00 to have this repaired. this is the 4th vehicle that needed this repair at their shop.
02/14/2013128000
 I heard a loud noise coming from passenger rear. when i looked to see what the noise was i saw the shock mount was coming threw the inside. upon futher inspection it was found that the wheel well was all rusted out, which included the shock mount. i took it to a emerling ford only to find out that it will cost me around $1500.00 to have this repaired. this is the 4th vehicle that needed this repair at their shop.
02/11/2013100000
 Tl* the contact owns a 2005 ford escape. the contact stated that while the vehicle was being serviced, the contact was informed that the rear passenger side of the suspension was severely corroded. the contact was also informed that the sub frame needed to be replaced. the vehicle was repaired. the manufacturer was contacted and offered no assistance. the failure and current mileages were approximately 100,000. the vin was unavailable.
02/11/2013100000
 Tl* the contact owns a 2005 ford escape. the contact stated that while the vehicle was being serviced, the contact was informed that the rear passenger side of the suspension was severely corroded. the contact was also informed that the sub frame needed to be replaced. the vehicle was repaired. the manufacturer was contacted and offered no assistance. the failure and current mileages were approximately 100,000. the vin was unavailable.
02/03/20131050001
 The rear passenger wheel well corroded completely through the metal and encompasses the entire upper shock absorber mounting point. nothing is holding the upper shock absorber attachment in place. *tr
02/11/2013100000
 Tl- the contact owns a 2005 ford escape. the contact stated that while the vehicle was being serviced, the contact was informed that the rear passenger side of the suspension was severely corroded. the contact was also informed that the sub frame needed to be replaced. the vehicle was repaired. the manufacturer was contacted and offered no assistance. the failure and current mileages were approximately 100,000. the vin was unavailable. mah
02/11/2013100000
 Tl- the contact owns a 2005 ford escape. the contact stated that while the vehicle was being serviced, the contact was informed that the rear passenger side of the suspension was severely corroded. the contact was also informed that the sub frame needed to be replaced. the vehicle was repaired. the manufacturer was contacted and offered no assistance. the failure and current mileages were approximately 100,000. the vin was unavailable. mah
02/11/2013100000
 Tl-the contact owns a 2005 ford escape. the contact stated that he took his vehicle in for regular maintenance. after inspection he was informed that the rear right suspension was severely corroded. they advised him that the sub frame needed to be replaced. the vehicle was repaired for the sub frame. the manufacturer was contacted and they offered no assistance. the failure and current mileages were approximately 100,000. the vin was unavailable. tb
02/04/201373028
 Tl - the contact owns a 2005 ford escape. the contact stated that while the vehicle was being serviced, the technician stated that the passenger rear shock mount had rotted and the vehicle was unsafe to drive. the technician advised that there was no remedy for the failure and recommended that a new vehicle be purchased. the manufacturer was made aware of the failure and offered no assistance. the vehicle was not repaired. the approximate failure and current mileage was 73,028. mah
02/04/201373028
 Tl - the contact owns a 2005 ford escape. the contact stated that while the vehicle was being serviced, the technician stated that the passenger rear shock mount had rotted and the vehicle was unsafe to drive. the technician advised that there was no remedy for the failure and recommended that a new vehicle be purchased. the manufacturer was made aware of the failure and offered no assistance. the vehicle was not repaired. the approximate failure and current mileage was 73,028. mah
02/04/201373028
 Tl - the contact owns a 2005 ford escape. the contact stated that while the vehicle was being serviced, the technician stated that the passenger rear shock mount had rotted and the vehicle was unsafe to drive. the technician advised that there was no remedy for the failure and recommended that a new vehicle be purchased. the manufacturer was made aware of the failure and offered no assistance. the vehicle was not repaired. the approximate failure and current mileage was 73,028. mah
02/04/201373028
 Tl - the contact owns a 2005 ford escape. the contact stated that while the vehicle was being serviced, the technician stated that the right rear shock mount was rotting away and was unsafe to drive. the technician advised that there was no remedy for the failure and that a new vehicle was recommended to be purchased. the manufacturer was made aware of the failure and offered no assistance. the vehicle was not repaired. the approximate failure and current mileage was 73,028. dr
10/01/2012850001
 Passenger side rear shock mount completely rotted off of vehicle. *tr
10/01/201285000
 Passenger side rear shock mount completely rotted off of vehicle
10/01/201285000
 Passenger side rear shock mount completely rotted off of vehicle
10/01/201285000
 Passenger side rear shock mount completely rotted off of vehicle
11/21/201269000
 Inner and outer wheel houses, and quarter panels on both sides of the vehicle were rusted/corroded to the extent that the shock was pushing through the inside of the vehicle on the passenger side. loud banging noises and water inside the vehicle led to inspection by professionals. visible holes in the wheel house area were discovered at this time. upon inspection, it was realized that the driver side was just as badly rusted/corroded. all parts listed above needed to be replaced, as well as both shocks, which were also damaged due to their detachment from the rusted areas. all were replaced at my expense, immediately, due to the danger of driving the vehicle any further, thus avoiding a potentially serious accident. the expenses were $3402.08. ford will not cover these expenses because the vehicle is out of warranty. the car only has 69,000 miles, and is otherwise in top condition. the damages seem excessive at this mileage and age. photographs are available of the vehicle before, during, and after repairs.
11/21/201269000
 Inner and outer wheel houses, and quarter panels on both sides of the vehicle were rusted/corroded to the extent that the shock was pushing through the inside of the vehicle on the passenger side. loud banging noises and water inside the vehicle led to inspection by professionals. visible holes in the wheel house area were discovered at this time. upon inspection, it was realized that the driver side was just as badly rusted/corroded. all parts listed above needed to be replaced, as well as both shocks, which were also damaged due to their detachment from the rusted areas. all were replaced at my expense, immediately, due to the danger of driving the vehicle any further, thus avoiding a potentially serious accident. the expenses were $3402.08. ford will not cover these expenses because the vehicle is out of warranty. the car only has 69,000 miles, and is otherwise in top condition. the damages seem excessive at this mileage and age. photographs are available of the vehicle before, during, and after repairs.
11/21/201269000
 Inner and outer wheel houses, and quarter panels on both sides of the vehicle were rusted/corroded to the extent that the shock was pushing through the inside of the vehicle on the passenger side. loud banging noises and water inside the vehicle led to inspection by professionals. visible holes in the wheel house area were discovered at this time. upon inspection, it was realized that the driver side was just as badly rusted/corroded. all parts listed above needed to be replaced, as well as both shocks, which were also damaged due to their detachment from the rusted areas. all were replaced at my expense, immediately, due to the danger of driving the vehicle any further, thus avoiding a potentially serious accident. the expenses were $3402.08. ford will not cover these expenses because the vehicle is out of warranty. the car only has 69,000 miles, and is otherwise in top condition. the damages seem excessive at this mileage and age. photographs are available of the vehicle before, during, and after repairs.
11/20/2012790001
 My daughters 2005 escape started making a pounding noise when going over bumps. not being a mechanic i thought it was a shock absorber. after a closer inspection i saw the top shock mount was rusting away from the frame. i could actually move it slightly by hand. the structural damage is a hole on the inside of the storage area inside the vehicle. after checking the driver side upper shock mount there is also a hole in the body in the rear storage compartment right next to the gasoline filler neck tube. this is a potential tragedy waiting to happen.please do something to remedy this unheard of problem before someone gets hurt.this type of damage surely took a few years to progress this bad.saw a lot of owners of same vehicle with similar complaints. *tr
11/20/2012790001
 My daughters 2005 escape started making a pounding noise when going over bumps. not being a mechanic i thought it was a shock absorber. after a closer inspection i saw the top shock mount was rusting away from the frame. i could actually move it slightly by hand. the structural damage is a hole on the inside of the storage area inside the vehicle. after checking the driver side upper shock mount there is also a hole in the body in the rear storage compartment right next to the gasoline filler neck tube. this is a potential tragedy waiting to happen.please do something to remedy this unheard of problem before someone gets hurt.this type of damage surely took a few years to progress this bad.saw a lot of owners of same vehicle with similar complaints. *tr
12/05/20121350001
 Took escape to mechanic after loud banging heard. right wheel well has large hole in it and the shock mount has rusted through, source of the banging. mechanic stated that this problem most likely began prior to purchase of car. ford failed to inform us of this problem after multi-point inspection 5 months ago. car has had two owners within same family. ford quoted $2500 repair will not reimburse and stated that the repairs would not even be covered by factory warranty, because it is not the body of the car. *tr
07/03/2012575001
 My 2005 ford escape has had a loud banging in rear passenger side for several months. i has assumed that the strut needed replaced. upon further investigation my mechanic and i noticed a terrible amount of rust and corrosion to rear passenger wheel well that has bolts attached to strut. you can see into interior of vehicle from outside. i researched recalls of these problem and found none, although there were several other complaints for the same issue. this seems to happen only on the rear passenger side although has me worried about other complications that could arise. this is a very serious issue that the ford motor co. should address post haste. i fear that my families and others lives are at stake if this problem is not taken care of soon. *tr
12/05/20121350001
 Took escape to mechanic after loud banging heard. right wheel well has large hole in it and the shock mount has rusted through, source of the banging. mechanic stated that this problem most likely began prior to purchase of car. ford failed to inform us of this problem after multi-point inspection 5 months ago. car has had two owners within same family. ford quoted $2500 repair will not reimburse and stated that the repairs would not even be covered by factory warranty, because it is not the body of the car. *tr
07/03/2012575001
 My 2005 ford escape has had a loud banging in rear passenger side for several months. i has assumed that the strut needed replaced. upon further investigation my mechanic and i noticed a terrible amount of rust and corrosion to rear passenger wheel well that has bolts attached to strut. you can see into interior of vehicle from outside. i researched recalls of these problem and found none, although there were several other complaints for the same issue. this seems to happen only on the rear passenger side although has me worried about other complications that could arise. this is a very serious issue that the ford motor co. should address post haste. i fear that my families and others lives are at stake if this problem is not taken care of soon. *tr
12/05/20121350001
 Took escape to mechanic after loud banging heard. right wheel well has large hole in it and the shock mount has rusted through, source of the banging. mechanic stated that this problem most likely began prior to purchase of car. ford failed to inform us of this problem after multi-point inspection 5 months ago. car has had two owners within same family. ford quoted $2500 repair will not reimburse and stated that the repairs would not even be covered by factory warranty, because it is not the body of the car. *tr
07/03/2012575001
 My 2005 ford escape has had a loud banging in rear passenger side for several months. i has assumed that the strut needed replaced. upon further investigation my mechanic and i noticed a terrible amount of rust and corrosion to rear passenger wheel well that has bolts attached to strut. you can see into interior of vehicle from outside. i researched recalls of these problem and found none, although there were several other complaints for the same issue. this seems to happen only on the rear passenger side although has me worried about other complications that could arise. this is a very serious issue that the ford motor co. should address post haste. i fear that my families and others lives are at stake if this problem is not taken care of soon. *tr
12/05/2012135000
 Took escape to mechanic after loud banging heard. right wheel well has large hole in it and the shock mount has rusted through, source of the banging. mechanic stated that this problem most likely began prior to purchase of car. ford failed to inform us of this problem after multi-point inspection 5 months ago. car has had two owners within same family. ford quoted $2500 repair will not reimburse and stated that the repairs would not even be covered by factory warranty, because it is not the body of the car.
07/03/201257500
 My 2005 ford escape has had a loud banging in rear passenger side for several months. i has assumed that the strut needed replaced. upon further investigation my mechanic and i noticed a terrible amount of rust and corrosion to rear passenger wheel well that has bolts attached to strut. you can see into interior of vehicle from outside. i researched recalls of theis problem and found none, although there were several other complaints for the same issue. this seems to happen only on the rear passenger side although has me worried about other complications that could arise. this is a very serious issue that the ford motor co. should address post haste. i fear that my families and others lives are at stake if this problem is not taken care of soon.
10/29/20121850001
 The passenger-side rear wheel well has completely rusted through to the point where you can see into the cabin, and the shock/strut is mounted to nothing and is poking into my trunk. the metal all around the mount (or where it should be mounted) is completely corroded and rusted to the point of being completely detached, and the surrounding metal is stamped so thin to begin with that it is pliable. the shock is completely ineffective, and my car is a ticking time bomb of safety issues. i have contactedford several times, and ford canada is denying that this is a safety or quality issue and have taken no responsibility; they refuse to fix my car. i cannot find a recall at present, however there are numerous people reporting the same problem with their escapes, 6 alone on [xxx] and 5 on [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
10/29/20121850001
 The passenger-side rear wheel well has completely rusted through to the point where you can see into the cabin, and the shock/strut is mounted to nothing and is poking into my trunk. the metal all around the mount (or where it should be mounted) is completely corroded and rusted to the point of being completely detached, and the surrounding metal is stamped so thin to begin with that it is pliable. the shock is completely ineffective, and my car is a ticking time bomb of safety issues. i have contactedford several times, and ford canada is denying that this is a safety or quality issue and have taken no responsibility; they refuse to fix my car. i cannot find a recall at present, however there are numerous people reporting the same problem with their escapes, 6 alone on [xxx] and 5 on [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
10/29/2012185000
 The passenger-side rear wheel well has completely rusted through to the point where you can see into the cabin, and the shock/strut is mounted to nothing and is poking into my trunk. the metal all around the mount (or where it should be mounted) is completely corroded and rusted to the point of being completely detached, and the surrounding metal is stamped so thin to begin with that it is pliable. the shock is completely ineffective, and my car is a ticking time bomb of safety issues. i have contactedford several times, and ford canada is denying that this is a safety or quality issue and have taken no responsibility; they refuse to fix my car. i cannot find a recall at present, however there are numerous people reporting the same problem with their escapes, 6 alone on fordforums.com and 5 on carproblemzoo.com.
10/29/2012185000
 The passenger-side rear wheel well has completely rusted through to the point where you can see into the cabin, and the shock/strut is mounted to nothing and is poking into my trunk. the metal all around the mount (or where it should be mounted) is completely corroded and rusted to the point of being completely detached, and the surrounding metal is stamped so thin to begin with that it is pliable. the shock is completely ineffective, and my car is a ticking time bomb of safety issues. i have contactedford several times, and ford canada is denying that this is a safety or quality issue and have taken no responsibility; they refuse to fix my car. i cannot find a recall at present, however there are numerous people reporting the same problem with their escapes, 6 alone on fordforums.com and 5 on carproblemzoo.com.
10/26/20121600001
 Right rear shock absorber mount is rusting prematurely making the vehicle unsafe to drive. *tr
10/26/2012160000
 Right rear shock absorber mount is rusting prematurely making the vehicle unsafe to drive.
10/26/2012160000
 Right rear shock absorber mount is rusting prematurely making the vehicle unsafe to drive.
10/24/2012579111
 Started hearing loud rattling sounds from rear of car , looked and saw passenger rear wheel well/shock mount rusted out and separated from rest of vehicle. *tr
10/24/201257911
 Started hearing loud rattling sounds from rear of car , looked and saw passenger rear wheel well/shock mount rusted out and seperated from rest of vehicle.
10/08/20121090001
 Hi- i have a 2005 ford escape. i bought it used. just recently i started to hear a banging in the back rear of the cab part of the car. i found out the shock mounts are rusted out, and i feel like this is a safety issue due to the fact that the car could fall apart while driving or catch fire. i researched this and found it a common problem. *tr
10/08/20121090001
 Hi- i have a 2005 ford escape. i bought it used. just recently i started to hear a banging in the back rear of the cab part of the car. i found out the shock mounts are rusted out, and i feel like this is a safety issue due to the fact that the car could fall apart while driving or catch fire. i researched this and found it a common problem. *tr
07/25/20121068801
 Driving my ford escape 2005, 35mph, heard a thump/bang then very loud rattling from the back of the vehicle. arrived home, found that the right rear shock, shock mount, and a dinner-plate-sized chunk of wheel well had punched up into the back of the vehicle. opened the liftgate, saw the shock mount flopping around inside the car and a dangling cluster of wires that had been shredded by the jagged metal. entire right side of the rear compartment had been shoved up 10cm. husband was shocked, sure i must have hit something, but i had not. right rear wheel well had completely rusted out underneath the undercoating. could not see the rust from the outside, so did not know it was happening. checked left rear wheel well, saw no rust, but undercoating lifts right off to reveal terrible rust underneath as well. vehicle is not safe to drive, no shock, water and road debris would fly right up into the car through the huge hole. this kind of damage is incredible. estimate for repair from dealership (brondes ford, toledo) was $5752.34. certainly can not afford that. researched online for repair alternatives and found dozens of other people with the same type of damage to the same vehicle make and model. reported the damage to ford customer relationship hotline, was informed that no recall has been issued for this vehicle, and that they were unaware that this was a common, frequent, or widespread problem. they did not consider it a defect. this is extremely dangerous. my children were afraid we were going crash. easily could have lost control if this had happened while turning a corner, merging into traffic, driving 65mph on the highway, etc. i am certain, however, that once ford motor company realizes the potential harm this defect can cause to life and property, they will be determined to do right by their loyal customers. *tr
07/25/20121068801
 Driving my ford escape 2005, 35mph, heard a thump/bang then very loud rattling from the back of the vehicle. arrived home, found that the right rear shock, shock mount, and a dinner-plate-sized chunk of wheel well had punched up into the back of the vehicle. opened the liftgate, saw the shock mount flopping around inside the car and a dangling cluster of wires that had been shredded by the jagged metal. entire right side of the rear compartment had been shoved up 10cm. husband was shocked, sure i must have hit something, but i had not. right rear wheel well had completely rusted out underneath the undercoating. could not see the rust from the outside, so did not know it was happening. checked left rear wheel well, saw no rust, but undercoating lifts right off to reveal terrible rust underneath as well. vehicle is not safe to drive, no shock, water and road debris would fly right up into the car through the huge hole. this kind of damage is incredible. estimate for repair from dealership (brondes ford, toledo) was $5752.34. certainly can not afford that. researched online for repair alternatives and found dozens of other people with the same type of damage to the same vehicle make and model. reported the damage to ford customer relationship hotline, was informed that no recall has been issued for this vehicle, and that they were unaware that this was a common, frequent, or widespread problem. they did not consider it a defect. this is extremely dangerous. my children were afraid we were going crash. easily could have lost control if this had happened while turning a corner, merging into traffic, driving 65mph on the highway, etc. i am certain, however, that once ford motor company realizes the potential harm this defect can cause to life and property, they will be determined to do right by their loyal customers. *tr
07/25/20121068801
 Driving my ford escape 2005, 35mph, heard a thump/bang then very loud rattling from the back of the vehicle. arrived home, found that the right rear shock, shock mount, and a dinner-plate-sized chunk of wheel well had punched up into the back of the vehicle. opened the liftgate, saw the shock mount flopping around inside the car and a dangling cluster of wires that had been shredded by the jagged metal. entire right side of the rear compartment had been shoved up 10cm. husband was shocked, sure i must have hit something, but i had not. right rear wheel well had completely rusted out underneath the undercoating. could not see the rust from the outside, so did not know it was happening. checked left rear wheel well, saw no rust, but undercoating lifts right off to reveal terrible rust underneath as well. vehicle is not safe to drive, no shock, water and road debris would fly right up into the car through the huge hole. this kind of damage is incredible. estimate for repair from dealership (brondes ford, toledo) was $5752.34. certainly can not afford that. researched online for repair alternatives and found dozens of other people with the same type of damage to the same vehicle make and model. reported the damage to ford customer relationship hotline, was informed that no recall has been issued for this vehicle, and that they were unaware that this was a common, frequent, or widespread problem. they did not consider it a defect. this is extremely dangerous. my children were afraid we were going crash. easily could have lost control if this had happened while turning a corner, merging into traffic, driving 65mph on the highway, etc. i am certain, however, that once ford motor company realizes the potential harm this defect can cause to life and property, they will be determined to do right by their loyal customers. *tr
07/25/20121068801
 Driving my ford escape 2005, 35mph, heard a thump/bang then very loud rattling from the back of the vehicle. arrived home, found that the right rear shock, shock mount, and a dinner-plate-sized chunk of wheel well had punched up into the back of the vehicle. opened the liftgate, saw the shock mount flopping around inside the car and a dangling cluster of wires that had been shredded by the jagged metal. entire right side of the rear compartment had been shoved up 10cm. husband was shocked, sure i must have hit something, but i had not. right rear wheel well had completely rusted out underneath the undercoating. could not see the rust from the outside, so did not know it was happening. checked left rear wheel well, saw no rust, but undercoating lifts right off to reveal terrible rust underneath as well. vehicle is not safe to drive, no shock, water and road debris would fly right up into the car through the huge hole. this kind of damage is incredible. estimate for repair from dealership (brondes ford, toledo) was $5752.34. certainly can not afford that. researched online for repair alternatives and found dozens of other people with the same type of damage to the same vehicle make and model. reported the damage to ford customer relationship hotline, was informed that no recall has been issued for this vehicle, and that they were unaware that this was a common, frequent, or widespread problem. they did not consider it a defect. this is extremely dangerous. my children were afraid we were going crash. easily could have lost control if this had happened while turning a corner, merging into traffic, driving 65mph on the highway, etc. i am certain, however, that once ford motor company realizes the potential harm this defect can cause to life and property, they will be determined to do right by their loyal customers. *tr
07/25/2012106880
 Driving my ford escape 2005, 35mph, heard a thump/bang then very loud rattling from the back of the vehicle. arrived home, found that the right rear shock, shock mount, and a dinner-plate-sized chunk of wheel well had punched up into the back of the vehicle. opened the liftgate, saw the shock mount flopping around inside the car and a dangling cluster of wires that had been shredded by the jagged metal. entire right side of the rear compartment had been shoved up 10cm. husband was shocked, sure i must have hit something, but i had not. right rear wheel well had completely rusted out underneath the undercoating. could not see the rust from the outside, so did not know it was happening. checked left rear wheel well, saw no rust, but undercoating lifts right off to reveal terrible rust underneath as well. vehicle is not safe to drive, no shock, water and road debris would fly right up into the car through the huge hole. this kind of damage is incredible. estimate for repair from dealership (brondes ford, toledo) was $5752.34. certainly can not afford that. researched online for repair alternatives and found dozens of other people with the same type of damage to the same vehicle make and model. reported the damage to ford customer relationship hotline, was informed that no recall has been issued for this vehicle, and that they were unaware that this was a common, frequent, or widespread problem. they did not consider it a defect. this is extremely dangerous. my children were afraid we were going crash. easily could have lost control if this had happened while turning a corner, merging into traffic, driving 65mph on the highway, etc. i am certain, however, that once ford motor company realizes the potential harm this defect can cause to life and property, they will be determined to do right by their loyal customers.
07/25/2012106880
 Driving my ford escape 2005, 35mph, heard a thump/bang then very loud rattling from the back of the vehicle. arrived home, found that the right rear shock, shock mount, and a dinner-plate-sized chunk of wheel well had punched up into the back of the vehicle. opened the liftgate, saw the shock mount flopping around inside the car and a dangling cluster of wires that had been shredded by the jagged metal. entire right side of the rear compartment had been shoved up 10cm. husband was shocked, sure i must have hit something, but i had not. right rear wheel well had completely rusted out underneath the undercoating. could not see the rust from the outside, so did not know it was happening. checked left rear wheel well, saw no rust, but undercoating lifts right off to reveal terrible rust underneath as well. vehicle is not safe to drive, no shock, water and road debris would fly right up into the car through the huge hole. this kind of damage is incredible. estimate for repair from dealership (brondes ford, toledo) was $5752.34. certainly can not afford that. researched online for repair alternatives and found dozens of other people with the same type of damage to the same vehicle make and model. reported the damage to ford customer relationship hotline, was informed that no recall has been issued for this vehicle, and that they were unaware that this was a common, frequent, or widespread problem. they did not consider it a defect. this is extremely dangerous. my children were afraid we were going crash. easily could have lost control if this had happened while turning a corner, merging into traffic, driving 65mph on the highway, etc. i am certain, however, that once ford motor company realizes the potential harm this defect can cause to life and property, they will be determined to do right by their loyal customers.
05/01/2012161000
 Tl* the contact owns a 2005 ford escape. the contact stated the vehicle made a loud noise while driving. the vehicle was taken to a local mechanic where the failure was located at the passenger rear well area, which was severely corroded and caused the bolts and struts to corroded and separate from the well. the contact stated that the front and rear wheel bearings were replaced but was unaware if the replacement was due to corrosion. the vehicle well was not repaired. the manufacturer was made aware of the failure. the failure and the current mileage was 161,000.
05/01/2012161000
 Tl- the contact owns a 2005 ford escape. the contact stated the vehicle made a loud noise while driving. the vehicle was taken to a local mechanic where the failure was located at the passenger rear well area, which was severely corroded and caused the bolts and struts to corroded and separate from the well. the contact stated that the front and rear wheel bearings were replaced but was unaware if the replacement was due to corrosion. the vehicle well was not repaired. the manufacturer was made aware of the failure. the failure and the current mileage was 161,000. kmj
05/01/2012161000
 Tl- the contact owns a 2005 ford escape. the contact stated the vehicle made a loud noise while driving. the vehicle was taken to a local mechanic where the failure was located at the passenger rear well area, which was severely corroded and caused the bolts and struts to corroded and separate from the well. the contact stated that the front and rear wheel bearings were replaced but was unaware if the replacement was due to corrosion. the vehicle well was not repaired. the manufacturer was made aware of the failure. the failure and the current mileage was 161,000. kmj
05/01/2012161000
 Tl- the contact owns a 2005 ford escape. the contact stated the vehicle made a loud noise while driving. the vehicle was taken to a local mechanic where the failure was located at the passenger rear well area, which was severely corroded and caused the bolts and struts to corroded and separate from the well. the contact stated that the front and rear wheel bearings were replaced but was unaware if the replacement was due to corrosion. the vehicle well was not repaired. the manufacturer was made aware of the failure. the failure and the current mileage was 161,000. kmj
05/01/2012161000
 Tl- the contact owns a 2005 ford escape. the contact stated the vehicle made a loud noise while driving. the vehicle was taken to a local mechanic where the failure was located at the passenger rear well area, which was severely corroded and caused the bolts and struts to corroded and separate from the well. the contact stated that the front and rear wheel bearings were replaced but was unaware if the replacement was due to corrosion. the vehicle well was not repaired. the manufacturer was made aware of the failure. the failure and the current mileage was 161,000. kmj
05/01/2012161000
 Tl- the contact owns a 2005 ford escape. the contact stated the vehicle made a loud noise while driving. the vehicle was taken to the local mechanic. the failure was located at the passenger rear well area was severely corroded and cause the bolts and strut to corroded and separate from the well. the contact stated that the vehicle front and rear wheel bearing was replaced but the contact does not know if the replacement was due to corrosion. the vehicle well was not repaired. the vehicle was not safe to drive. the manufacturer was made aware of the failure. the failure and the current mileage was 161,000. li
10/26/2011115000
 2005 ford escape with a rusted out right rear wheel well around the upper shock mount. i checked with a ford dealer about any recalls, none. ford manager said they have never seen such an issue at lasco ford fenton mi. (ford est. to repair was 3400.00) i stopped at a couple bodyshops in the area and they (knew) of this problem and could quote me the parts needed, along with the 25 hours to replace/repair it. my escape is 7 years old and has 115,000 miles, however i don't think that the body structure (in wheel well) should have rusted completely away (right side only?), leaving the top shock mount flapping back and forth, making the vehicle unsafe and (not) drivable. this problem ended up costing 2005.00 to repair. this is a safety issue that should be addressed. i called ford customer service and this was there response: i understand that you are experiencing rust issues on the right rear fender and shock mounts of your vehicle. i apologize for the inconvenience this may have caused. i can also see why you feel this is a might be a common issue with the research you made. please understand, we share all of our vehicle concern documentation with national highway traffic and safety administration (nhtsa) and ford engineering. together, we work to further determine if a recall or customer satisfaction programs (csp) is needed for component failures. if a recall or csp becomes available for your vehicle, you will be notified by u.s. mail to the current address we have on file. please keep in mind that nhtsa, which is the federal agency responsible for motor vehicle safety is the only organization with the authority to order a recall or csp. in addition, i found there are no warranties, field service actions (recalls) / csps on your vehicle that would provide assistance for your current concern. ford motor company.
10/26/2011115000
 2005 ford escape with a rusted out right rear wheel well around the upper shock mount. i checked with a ford dealer about any recalls, none. ford manager said they have never seen such an issue at lasco ford fenton mi. (ford est. to repair was 3400.00) i stopped at a couple bodyshops in the area and they (knew) of this problem and could quote me the parts needed, along with the 25 hours to replace/repair it. my escape is 7 years old and has 115,000 miles, however i don't think that the body structure (in wheel well) should have rusted completely away (right side only?), leaving the top shock mount flapping back and forth, making the vehicle unsafe and (not) drivable. this problem ended up costing 2005.00 to repair. this is a safety issue that should be addressed. i called ford customer service and this was there response: i understand that you are experiencing rust issues on the right rear fender and shock mounts of your vehicle. i apologize for the inconvenience this may have caused. i can also see why you feel this is a might be a common issue with the research you made. please understand, we share all of our vehicle concern documentation with national highway traffic and safety administration (nhtsa) and ford engineering. together, we work to further determine if a recall or customer satisfaction programs (csp) is needed for component failures. if a recall or csp becomes available for your vehicle, you will be notified by u.s. mail to the current address we have on file. please keep in mind that nhtsa, which is the federal agency responsible for motor vehicle safety is the only organization with the authority to order a recall or csp. in addition, i found there are no warranties, field service actions (recalls) / csps on your vehicle that would provide assistance for your current concern. ford motor company.
10/26/2011115000
 2005 ford escape with a rusted out right rear wheel well around the upper shock mount. i checked with a ford dealer about any recalls, none. ford manager said they have never seen such an issue at lasco ford fenton mi. (ford est. to repair was 3400.00) i stopped at a couple bodyshops in the area and they (knew) of this problem and could quote me the parts needed, along with the 25 hours to replace/repair it. my escape is 7 years old and has 115,000 miles, however i don't think that the body structure (in wheel well) should have rusted completely away (right side only?), leaving the top shock mount flapping back and forth, making the vehicle unsafe and (not) drivable. this problem ended up costing 2005.00 to repair. this is a safety issue that should be addressed. i called ford customer service and this was there response: i understand that you are experiencing rust issues on the right rear fender and shock mounts of your vehicle. i apologize for the inconvenience this may have caused. i can also see why you feel this is a might be a common issue with the research you made. please understand, we share all of our vehicle concern documentation with national highway traffic and safety administration (nhtsa) and ford engineering. together, we work to further determine if a recall or customer satisfaction programs (csp) is needed for component failures. if a recall or csp becomes available for your vehicle, you will be notified by u.s. mail to the current address we have on file. please keep in mind that nhtsa, which is the federal agency responsible for motor vehicle safety is the only organization with the authority to order a recall or csp. in addition, i found there are no warranties, field service actions (recalls) / csps on your vehicle that would provide assistance for your current concern. ford motor company.
10/26/2011115000
 2005 ford escape with a rusted out right rear wheel well around the upper shock mount. i checked with a ford dealer about any recalls, none. ford manager said they have never seen such an issue at lasco ford fenton mi. (ford est. to repair was 3400.00) i stopped at a couple bodyshops in the area and they (knew) of this problem and could quote me the parts needed, along with the 25 hours to replace/repair it. my escape is 7 years old and has 115,000 miles, however i don't think that the body structure (in wheel well) should have rusted completely away (right side only?), leaving the top shock mount flapping back and forth, making the vehicle unsafe and (not) drivable. this problem ended up costing 2005.00 to repair. this is a safety issue that should be addressed. i called ford customer service and this was there response: i understand that you are experiencing rust issues on the right rear fender and shock mounts of your vehicle. i apologize for the inconvenience this may have caused. i can also see why you feel this is a might be a common issue with the research you made. please understand, we share all of our vehicle concern documentation with national highway traffic and safety administration (nhtsa) and ford engineering. together, we work to further determine if a recall or customer satisfaction programs (csp) is needed for component failures. if a recall or csp becomes available for your vehicle, you will be notified by u.s. mail to the current address we have on file. please keep in mind that nhtsa, which is the federal agency responsible for motor vehicle safety is the only organization with the authority to order a recall or csp. in addition, i found there are no warranties, field service actions (recalls) / csps on your vehicle that would provide assistance for your current concern. ford motor company.
10/26/2011115000
 2005 ford escape with a rusted out right rear wheel well around the upper shock mount. i checked with a ford dealer about any recalls, none. ford manager said they have never seen such an issue at lasco ford fenton mi. (ford est. to repair was 3400.00) i stopped at a couple bodyshops in the area and they (knew) of this problem and could quote me the parts needed, along with the 25 hours to replace/repair it. my escape is 7 years old and has 115,000 miles, however i don't think that the body structure (in wheel well) should have rusted completely away (right side only?), leaving the top shock mount flapping back and forth, making the vehicle unsafe and (not) drivable. this problem ended up costing 2005.00 to repair. this is a safety issue that should be addressed. i called ford customer service and this was there response: i understand that you are experiencing rust issues on the right rear fender and shock mounts of your vehicle. i apologize for the inconvenience this may have caused. i can also see why you feel this is a might be a common issue with the research you made. please understand, we share all of our vehicle concern documentation with national highway traffic and safety administration (nhtsa) and ford engineering. together, we work to further determine if a recall or customer satisfaction programs (csp) is needed for component failures. if a recall or csp becomes available for your vehicle, you will be notified by u.s. mail to the current address we have on file. please keep in mind that nhtsa, which is the federal agency responsible for motor vehicle safety is the only organization with the authority to order a recall or csp. in addition, i found there are no warranties, field service actions (recalls) / csps on your vehicle that would provide assistance for your current concern. ford motor company.
02/27/201290000
 Tl-the contact owns a 2005 ford escape. while driving at approximately 20 mph the contact noticed a thumping noise coming from the rear passenger side. the vehicle was taken to the dealer for diagnostic. the technicians stated there was corrosion on the passenger side rear wheel well and the under coating was chipping. the vehicle was not repaired. the approximate failure mileage was 90,000. ds
09/06/2008350001
 Wheel bearings started to fail @35,000 miles.dealer said noise was half shaft bearing and replaced it.they said noise after repair was road noise and 18,000 miles later the wheel bearings needed to be replaced and the noise was gone.should have been replaced at 35,000 miles and been under warranty but instead we had to pay $700 out of pocket due to poor judgement on dealer mechanic. *tr
06/22/2005206/22/2005
 Dt: the contact stated while driving at 50 mph there was vibration in the front end of vehicle. the dealer made numerous attempts to correct the problem. the repairs consisted of: balancing the tires on two different occasions, replacement of the tires and wheels, balancing of the new tires, and replacement of the driveshaft. after these attempts were made, the dealer came to the conclusion that the vibration was normal for this type of vehicle. *ak updated 12/27/05. *jb
SUSPENSION - FRONT
04/20/201032390
 Has been a loud noise coming from the right front wheel. there was a great deal of vibration on the floorboard of the car. took it to repair shop and found i needed a new wheel bearing on the passenger side front wheel. the car only has 32393 miles on it even though it's a 2005. i bought it new and haven't driven it hard. warranty, of course, ran out 2 years ago.
07/15/2008343301
 Noticed a rattling in front end, creaking noise when turning towards the right, after taking it to the dealership and them telling me it was not covered under my bumper to bumper warranty, i took it to a front-end specialist in my town. the passengers sway bar link had to be replaced, now 3 months later, same noise different side. took it to the same place and they had to replace the drivers side sway bar link. the front end place commented that they fix a large number of these on escapes, more than any other car. currently the parts can only be bought from ford, which means they will go bad again in 2 1/2 years! *tr
10/28/200611000108/23/2005
 2005 ford escape. noise in the front end while driving down the road at any speed. has been to the dealer for service on three separate appointments for the same thing. first they said it was due to a recall on the power steering pressure hose. the second time they blamed it on tire rotation need. the third and final time to this particular service department, they said it was in need of a four wheel alignment but the noise would still be present. the vehicle did not pull left or right. i refused their service this time but they didn't seem to care about losing a customer. that was their demeanor everytime i went there. *nm
09/08/200626000112/08/2004
 While driving home on a clear, sunny day, my ford escape pulled to the left, crossing the center line, crashing into a semi-truck twice, hitting two additional cars and flipped onto its side. i had to be cut out of my vehicle and was airlifted to a trauma center. i sustained a concussion, broken ribs and bruising all of my body. luckily, no one was killed, but my car was completely destroyed. the car had been pulling to the left on occasion, but on those occasions i was able to correct it quickly. *nm
09/24/2005500309/24/2005
 Dt: the contact stated while driving vehicle pulled to the left. it felt as if the contact constantly was making a left hand turn. this problem was intermittent. the vehicle was inspected by the service dealer three times. it was determined thhat the alignment was within the manufacturer's specifications. the service dealer completed diagnostic testing and test drove the vehicle but was unable to duplicate the problem. he contacted the manufacturer. they said their engineers were aware there was a problem, and were working to find a solution. no repairs have been made. *ak update 1/4/2006 - *nm
07/07/2005101/10/2005
 The front suspension of my 2005 ford escape has a tendency to nose dive as the brakes are applied and also have excessive play in the steering. there is also a persistent rattle of the front suspension that ford says is common to all ford escapes and thus far has not fixed. *nm
07/28/20041607/28/2004
 Bought a 2005 ford escape limited 11,312 miles ago. have had the car into the dealer six times because it keeps pulling to the left (into oncoming traffic). they have aligned, over aligned and replaced the tires. to this day, it still pulls to the left. since it pulls to the left, a head-on collison is bound to happen. the ford dealer, mac haik, doesn't seem to care or has no interest in fixing this potental dangerous situation.*ak
SUSPENSION - FRONT - WHEEL BEARING
07/16/201230167
 Tl* the contact owns a 2005 ford escape. the contact stated that while driving 60 mph, she heard a grinding noise coming from the wheels. the vehicle was taken to an independent mechanic and the contact was informed that the front driver's wheel bearing needed to be replaced. the vehicle was in the process of being repaired. the manufacturer was not made aware of the failure. the failure mileage was 30,167.
07/16/201230167
 Tl* the contact owns a 2005 ford escape. the contact stated that while driving 60 mph, she heard a grinding noise coming from the wheels. the vehicle was taken to an independent mechanic and the contact was informed that the front driver's wheel bearing needed to be replaced. the vehicle was in the process of being repaired. the manufacturer was not made aware of the failure. the failure mileage was 30,167.
07/16/201230167
 Tl* the contact owns a 2005 ford escape. the contact stated that while driving 60 mph, she heard a grinding noise coming from the wheels. the vehicle was taken to an independent mechanic and the contact was informed that the front driver's wheel bearing needed to be replaced. the vehicle was in the process of being repaired. the manufacturer was not made aware of the failure. the failure mileage was 30,167.
04/04/200723000
 Tl*the contact owns a 2005 ford escape. while driving approximately 30 mph on normal road conditions, the contact heard a loud grinding noise coming from the front driver's side wheel. the vehicle was taken to an authorized dealer and they stated that the failure was related to a defective wheel bearing. the vehicle was repaired; however, the failure recurred. on a separate occasion, the vehicle was taken to an authorized dealer for identical failures involving the front passenger wheel. the vehicle has not been repaired again. the failure mileage was 23,000 and current mileage was 37,800.