Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| WHEELS | |||||
| 052624 | 01/01/2005 | 10018938 | Vibration diagnosis - tire/wheel runout. *tt | 01/25/2006 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| WHEELS | |||
| 11/21/2012 | 69000 | ||
| Inner and outer wheel houses, and quarter panels on both sides of the vehicle were rusted/corroded to the extent that the shock was pushing through the inside of the vehicle on the passenger side. loud banging noises and water inside the vehicle led to inspection by professionals. visible holes in the wheel house area were discovered at this time. upon inspection, it was realized that the driver side was just as badly rusted/corroded. all parts listed above needed to be replaced, as well as both shocks, which were also damaged due to their detachment from the rusted areas. all were replaced at my expense, immediately, due to the danger of driving the vehicle any further, thus avoiding a potentially serious accident. the expenses were $3402.08. ford will not cover these expenses because the vehicle is out of warranty. the car only has 69,000 miles, and is otherwise in top condition. the damages seem excessive at this mileage and age. photographs are available of the vehicle before, during, and after repairs. | |||
| 12/05/2012 | 135000 | 1 | |
| Took escape to mechanic after loud banging heard. right wheel well has large hole in it and the shock mount has rusted through, source of the banging. mechanic stated that this problem most likely began prior to purchase of car. ford failed to inform us of this problem after multi-point inspection 5 months ago. car has had two owners within same family. ford quoted $2500 repair will not reimburse and stated that the repairs would not even be covered by factory warranty, because it is not the body of the car. *tr | |||
| 07/03/2012 | 57500 | 1 | |
| My 2005 ford escape has had a loud banging in rear passenger side for several months. i has assumed that the strut needed replaced. upon further investigation my mechanic and i noticed a terrible amount of rust and corrosion to rear passenger wheel well that has bolts attached to strut. you can see into interior of vehicle from outside. i researched recalls of these problem and found none, although there were several other complaints for the same issue. this seems to happen only on the rear passenger side although has me worried about other complications that could arise. this is a very serious issue that the ford motor co. should address post haste. i fear that my families and others lives are at stake if this problem is not taken care of soon. *tr | |||
| 12/05/2012 | 135000 | 1 | |
| Took escape to mechanic after loud banging heard. right wheel well has large hole in it and the shock mount has rusted through, source of the banging. mechanic stated that this problem most likely began prior to purchase of car. ford failed to inform us of this problem after multi-point inspection 5 months ago. car has had two owners within same family. ford quoted $2500 repair will not reimburse and stated that the repairs would not even be covered by factory warranty, because it is not the body of the car. *tr | |||
| 07/03/2012 | 57500 | 1 | |
| My 2005 ford escape has had a loud banging in rear passenger side for several months. i has assumed that the strut needed replaced. upon further investigation my mechanic and i noticed a terrible amount of rust and corrosion to rear passenger wheel well that has bolts attached to strut. you can see into interior of vehicle from outside. i researched recalls of these problem and found none, although there were several other complaints for the same issue. this seems to happen only on the rear passenger side although has me worried about other complications that could arise. this is a very serious issue that the ford motor co. should address post haste. i fear that my families and others lives are at stake if this problem is not taken care of soon. *tr | |||
| 12/05/2012 | 135000 | 1 | |
| Took escape to mechanic after loud banging heard. right wheel well has large hole in it and the shock mount has rusted through, source of the banging. mechanic stated that this problem most likely began prior to purchase of car. ford failed to inform us of this problem after multi-point inspection 5 months ago. car has had two owners within same family. ford quoted $2500 repair will not reimburse and stated that the repairs would not even be covered by factory warranty, because it is not the body of the car. *tr | |||
| 07/03/2012 | 57500 | 1 | |
| My 2005 ford escape has had a loud banging in rear passenger side for several months. i has assumed that the strut needed replaced. upon further investigation my mechanic and i noticed a terrible amount of rust and corrosion to rear passenger wheel well that has bolts attached to strut. you can see into interior of vehicle from outside. i researched recalls of these problem and found none, although there were several other complaints for the same issue. this seems to happen only on the rear passenger side although has me worried about other complications that could arise. this is a very serious issue that the ford motor co. should address post haste. i fear that my families and others lives are at stake if this problem is not taken care of soon. *tr | |||
| 12/05/2012 | 135000 | ||
| Took escape to mechanic after loud banging heard. right wheel well has large hole in it and the shock mount has rusted through, source of the banging. mechanic stated that this problem most likely began prior to purchase of car. ford failed to inform us of this problem after multi-point inspection 5 months ago. car has had two owners within same family. ford quoted $2500 repair will not reimburse and stated that the repairs would not even be covered by factory warranty, because it is not the body of the car. | |||
| 07/03/2012 | 57500 | ||
| My 2005 ford escape has had a loud banging in rear passenger side for several months. i has assumed that the strut needed replaced. upon further investigation my mechanic and i noticed a terrible amount of rust and corrosion to rear passenger wheel well that has bolts attached to strut. you can see into interior of vehicle from outside. i researched recalls of theis problem and found none, although there were several other complaints for the same issue. this seems to happen only on the rear passenger side although has me worried about other complications that could arise. this is a very serious issue that the ford motor co. should address post haste. i fear that my families and others lives are at stake if this problem is not taken care of soon. | |||
| 10/29/2012 | 185000 | 1 | |
| The passenger-side rear wheel well has completely rusted through to the point where you can see into the cabin, and the shock/strut is mounted to nothing and is poking into my trunk. the metal all around the mount (or where it should be mounted) is completely corroded and rusted to the point of being completely detached, and the surrounding metal is stamped so thin to begin with that it is pliable. the shock is completely ineffective, and my car is a ticking time bomb of safety issues. i have contactedford several times, and ford canada is denying that this is a safety or quality issue and have taken no responsibility; they refuse to fix my car. i cannot find a recall at present, however there are numerous people reporting the same problem with their escapes, 6 alone on [xxx] and 5 on [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 10/29/2012 | 185000 | ||
| The passenger-side rear wheel well has completely rusted through to the point where you can see into the cabin, and the shock/strut is mounted to nothing and is poking into my trunk. the metal all around the mount (or where it should be mounted) is completely corroded and rusted to the point of being completely detached, and the surrounding metal is stamped so thin to begin with that it is pliable. the shock is completely ineffective, and my car is a ticking time bomb of safety issues. i have contactedford several times, and ford canada is denying that this is a safety or quality issue and have taken no responsibility; they refuse to fix my car. i cannot find a recall at present, however there are numerous people reporting the same problem with their escapes, 6 alone on fordforums.com and 5 on carproblemzoo.com. | |||
| 10/24/2012 | 57911 | 1 | |
| Started hearing loud rattling sounds from rear of car , looked and saw passenger rear wheel well/shock mount rusted out and separated from rest of vehicle. *tr | |||
| 10/24/2012 | 57911 | ||
| Started hearing loud rattling sounds from rear of car , looked and saw passenger rear wheel well/shock mount rusted out and seperated from rest of vehicle. | |||
| 07/25/2012 | 106880 | 1 | |
| Driving my ford escape 2005, 35mph, heard a thump/bang then very loud rattling from the back of the vehicle. arrived home, found that the right rear shock, shock mount, and a dinner-plate-sized chunk of wheel well had punched up into the back of the vehicle. opened the liftgate, saw the shock mount flopping around inside the car and a dangling cluster of wires that had been shredded by the jagged metal. entire right side of the rear compartment had been shoved up 10cm. husband was shocked, sure i must have hit something, but i had not. right rear wheel well had completely rusted out underneath the undercoating. could not see the rust from the outside, so did not know it was happening. checked left rear wheel well, saw no rust, but undercoating lifts right off to reveal terrible rust underneath as well. vehicle is not safe to drive, no shock, water and road debris would fly right up into the car through the huge hole. this kind of damage is incredible. estimate for repair from dealership (brondes ford, toledo) was $5752.34. certainly can not afford that. researched online for repair alternatives and found dozens of other people with the same type of damage to the same vehicle make and model. reported the damage to ford customer relationship hotline, was informed that no recall has been issued for this vehicle, and that they were unaware that this was a common, frequent, or widespread problem. they did not consider it a defect. this is extremely dangerous. my children were afraid we were going crash. easily could have lost control if this had happened while turning a corner, merging into traffic, driving 65mph on the highway, etc. i am certain, however, that once ford motor company realizes the potential harm this defect can cause to life and property, they will be determined to do right by their loyal customers. *tr | |||
| 07/25/2012 | 106880 | ||
| Driving my ford escape 2005, 35mph, heard a thump/bang then very loud rattling from the back of the vehicle. arrived home, found that the right rear shock, shock mount, and a dinner-plate-sized chunk of wheel well had punched up into the back of the vehicle. opened the liftgate, saw the shock mount flopping around inside the car and a dangling cluster of wires that had been shredded by the jagged metal. entire right side of the rear compartment had been shoved up 10cm. husband was shocked, sure i must have hit something, but i had not. right rear wheel well had completely rusted out underneath the undercoating. could not see the rust from the outside, so did not know it was happening. checked left rear wheel well, saw no rust, but undercoating lifts right off to reveal terrible rust underneath as well. vehicle is not safe to drive, no shock, water and road debris would fly right up into the car through the huge hole. this kind of damage is incredible. estimate for repair from dealership (brondes ford, toledo) was $5752.34. certainly can not afford that. researched online for repair alternatives and found dozens of other people with the same type of damage to the same vehicle make and model. reported the damage to ford customer relationship hotline, was informed that no recall has been issued for this vehicle, and that they were unaware that this was a common, frequent, or widespread problem. they did not consider it a defect. this is extremely dangerous. my children were afraid we were going crash. easily could have lost control if this had happened while turning a corner, merging into traffic, driving 65mph on the highway, etc. i am certain, however, that once ford motor company realizes the potential harm this defect can cause to life and property, they will be determined to do right by their loyal customers. | |||
| 07/16/2012 | 30167 | ||
| Tl-the contact owns a 2005 ford escape. the contact stated that while driving 60 mph, she heard a grinding noise coming from the wheels. the vehicle was taken to an independent mechanic and the contact was informed that the front driver's wheel bearing needed to be replaced. the vehicle was in the process of being repaired. the manufacturer was not made aware of the failure. the failure mileage was 30,167. sm. | |||
| 02/27/2012 | 90000 | ||
| Tl* the contact owns a 2005 ford escape. while driving approximately 20 mph, the contact noticed a thumping noise coming from the rear passenger side. the vehicle was taken to the dealer for diagnostics where the technicians advised the contact that there was corrosion on the passenger side rear wheel well and the under coating was chipping. the vehicle was not repaired. the approximate failure mileage was 90,000. | |||
| 02/27/2012 | 90000 | ||
| Tl-the contact owns a 2005 ford escape. while driving approximately 20 mph, the contact noticed a thumping noise coming from the rear passenger side. the vehicle was taken to the dealer for diagnostics where the technicians advised the contact that there was corrosion on the passenger side rear wheel well and the under coating was chipping. the vehicle was not repaired. the approximate failure mileage was 90,000. kmj | |||
| 04/25/2008 | 40910 | 1 | |
| The finish on my aluminum wheels is peeling off and there is corrosion that has formed around the rim and center of all four of my wheels. i checked the spare wheel and the finish in the center of the wheel is starting to bubble also. the vehicle is a 2005 ford escape. these are factory wheels and i have only 40,000 miles on the vehicle. i have an extended warranty and ford will not cover this item even though it is obviously a manufacturing defect. the exfoliating on the wheels is so bad that i am able to remove small chunks. *tr | |||
| 12/11/2004 | 3600 | 1 | |
| Complaint received via e-mail. the front wheel assembly came apart while driving, thus causing another vehicle damage as well. no contact was with this car until after parts came off the escape, causing us to lose control and cross the center line. there has been no remedy from ford motor company at all to fix my car. ford will not even acknowledge that it was a defect in workmanship or in manufacturing. *ak | |||
| 08/21/2004 | 5500 | 2 | |
| Back wheels were misaligned making th evehicle unstable. the wheels rocked back and forth. consumer was told by the dealer that they could not repair the defect until they received new specifications. also, acceleration was very high. rpms went up 8,000 rpms. however, on this vehicle the rpm's went to 15,000 rpms, which was to0 high. *ak *nm | |||