Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 01/30/2012 | 49000 | ||
| Tl- the contact owns a 2007 ford escape. the contact stated that the steering pump was replaced three times from a recurring failure. the dealer advised the contact that the steering pump was a component that was known to continuously fracture. most recently, the contact was advised that the steering pump would need replacing yet again, as well as the steering rack. the dealer advised that metal shavings were entering into the steering rack because of the replacement of the steering pump. the failure mileage was 49,000 and the current mileage was 52,000. kmj | |||
| 01/30/2012 | 49000 | ||
| Tl- the contact owns a 2007 ford escape. the contact stated that they had the steering pump replaced three times. the contact had the steering pump replaced 1/30/12 and then again on 10/2/12. the dealer stated that the pumps are known to break. the final time the contact took the vehicle to the dealer they were told the steering pump had to be replaced yet again and this time the steering rack had to be replaced as well because of metal shavings getting into the steering rack because of the replacement the steering pump. the failure mileage was 49,000 and the current mileage was 52,000.rl | |||
| 02/15/2011 | 42000 | ||
| Tl- the contact owns a 2007 ford escape. while driving approximately 40 mph, the steering wheel became difficult to maneuver while turning. there was also an abnormal hissing sound within the steering column. the vehicle was taken to seven different independent mechanics for diagnostics. the mechanics replaced the driver side lower control arm, ball joints and steering pump. the failure continued after the repair. later, the failure recurred and the contact lost control of the steering wheel. the contact then crashed into another vehicle. the vehicle was taken back to the independent mechanic who advised that the rack and pinion would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 42,000. kmj | |||
| 02/15/2011 | 42000 | ||
| Tl- the contact owns a 2007 ford escape. while driving at approximately 40 mph the steering wheel became difficult to maneuver while turning. there was also a hissing sound in the steering column. the vehicle was taken to seven different independent mechanics for diagnostic. the mechanics replaced the drivers side lower control arm, ball joints and steering pump. the failure continued after the repair. on one occasion the contact lost control of the steering wheel when it became difficult to maneuver and crashed into another vehicle. the vehicle was taken back to an independent mechanic who stated the rack and pinion would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 42,000. ds | |||
| 04/22/2011 | |||
| Tl- the contact owns a 2007 ford escape. the contact stated the steering is going in and out on the vehicle. the contact stated the wheel gets tight when driving and if you are idling, the steering wheel will not move. the contact mechanic checked the power steering fluid and flushed the lines, but could not find what was causing the failure. the failure mileage was unknown, but the current mileage was 42,000.rl | |||
| 02/03/2007 | 34166 | 1 | |
| Rattle was noticed for quite awhile. took in car for another problem and mentioned rattle under car. problem was diagnosed as having 'wornfront sway links causing knock noise.replaced both front links. *cn | |||
| 10/05/2007 | 21731 | 6 | 03/28/2007 |
| Tl*the contact owns a 2007 ford escape. while driving approximately 70 mph, the vehicle stalled without warning. when the failure occurred, the steering column locked and prevented the contact from controlling the vehicle. the vehicle was towed to the dealer and they repaired the torque converter. the failure recurred several months later. the dealer is currently diagnosing the vehicle to determine the cause of the failure. all of the remedies to date have been insufficient in correcting the failure. the failure mileage was 21,731 and current mileage was 22,000. the transmission was jerking and shifting hard. when coming to a stop it made a sound like twisting metal and the brakes popped and jerked, when accelerating in a curve. there was no response from the vehicle when the accelerator was applied. the vehicle also pulled to the left. the consumer also stated the vehicle stalled while driving 70 mph. the overdrive light illuminated for no reason, the automatic door locks did not work properly, they would lock and unlock at will while the consumer was backing up. updated 02/05/09. *jb | |||