Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 03/09/2013 | 60702 | ||
| First, the vechile has been regularly maintained per the normal maintenance schedule. while driving on 03/09/13, noticed the abs dash light stayed lit. the 4wd dash light aldso started to blink intermitently. on 03/11/13 i called the local ford dealer and scheduled an appointmet to have the problems diagnosed. the vechicle was diagnosed with a broken tone ring along with marginal brake pads. reportedly the abs and 4wd sensors are interconnected. reportedly, the front rotors had to be replaced because they were too pitted to be turned. questioned the service department about service bulletins or recalls, none were list on the escape concerning this issue. according to one of the service managers, the problem with the tone ring is not a common issue. while waiting on he repairs, i checked the internet and found that this is a common problem whith repeat failiures of the part. i presented this info to the service department without any relief or recourse other that i would probably have to pay to have this done again. another note, the repairs have a 12 month, 12,000 mile waranty. if the defective part has to be replaced, the waranty goes back to the original date of install. this appears to be a common problem with possible serious repurcusions which is not being addressed by ford. | |||
| 09/01/2011 | 53339 | ||
| Tl* the contact owns a 2007 ford escape. the contact was driving 20 mph when the vehicle exhibited an abnormal squeaking noise. the contact took the vehicle to a dealer where the dealer noticed the front stabilizer link was fractured. the dealer replaced both links. the contact was unaware of what had caused the failure. the manufacturer was not made aware of the defect. the failure mileage was 53,339. | |||
| 09/01/2011 | 53339 | ||
| Tl- the contact owns a 2007 ford escape. the contact was driving 20 mph when the vehicle exhibited an abnormal squeaking noise. the contact took the vehicle to a dealer where the dealer noticed the front stabilizer link was fractured. the dealer replaced both links. the contact was unaware of what had caused the failure. the manufacturer was not made aware of the defect. the failure mileage was 53,339. kmj | |||
| 09/01/2011 | 53339 | ||
| Tl-the contact owns a 2007 ford escape. the contact stated while driving 20 mph the contact heard a squeaking sound. the contact took the vehicle to a dealer for the squeaking noise. the dealer notice the front stabilizer link were broken. the dealer replaced both links. the contact does not know what caused the both front stabilizer link arms to break. the contact did not call manufacturer. the failure mileage was 53,339. jo | |||
| SUSPENSION - REAR | |||
| 04/11/2007 | 3900 | 2 | 02/01/2007 |
| Tl* the contact owns a 2007 ford escape. on april 11, 2007, while driving 60 mph on the freeway the contact applied the brakes to avoid crashing into a vehicle that stopped in front of her. the rear suspension failed without warning. however, the contact was able to maintain control of the vehicle. the service manager of lithia ford stated that this failure occurred when the brakes were applied at 60 mph. a ford engineer provided related information. the contact was aware of the safety risk involved. the failure mileage was 3,900, and the current mileage was 4,000. *ak | |||