Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
02/22/2012113000
 Tl- the contact owns a 2008 ford escape. the contact was driving 40 mph when the electronic power steering assist failed and caused the steering wheel to seize. the contact was unable to control the vehicle and crashed into a tree. the airbags did not deploy and the contact sustained neck and lower back injuries. the police were contacted and a police report was filed of the incident. the contact's insurance company inspected the vehicle and deemed the vehicle as destroyed. the manufacturer was contacted and did not acknowledge the failure to the power steering component. the failure and the current mileage was 113,000. kmj
02/22/2012113000
 Tl- the contact owns a 2008 ford escape. the contact stated that while driving at 40mph , without any warnings the electronic power steering locked up causing a head on collision hitting a tree. the airbags did not deploy causing the contact to suffer neck and lower back injuries. the police was contacted and wrote up a report. the insurance inspected the vehicle and confirmed the vehicle destroyed. the manufacturer was contacted and did not acknowledge the failure to the power steering. the failure and current mileage was 113,000.cv
08/15/201159000
 Tl- the contact owns a 2008 ford escape. while driving at approximately 35 mph the contact crashed into two other vehicles. the air bags did not deploy. there was damage to front end of the vehicle. the driver of one of the vehicle complained of back pain but did not seek medical attention. the police were called to the scene and a report was filed. the vehicle was taken to a body shop for repairs to the body damage. the vehicle had not repaired. the vin was not available. the approximate failure mileage was 59,000.vf
08/15/201159000
 Tl- the contact owns a 2008 ford escape. while driving at approximately 35 mph the contact crashed into two other vehicles. the air bags did not deploy. there was damage to front end of the vehicle. the driver of one of the vehicle complained of back pain but did not seek medical attention. the police reported to the scene and a report was filed. the vehicle was taken to a body shop for repairs of the body damage. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 59,000. ds
05/20/2011
 08 escape 4dsw awd was involved in a crash, was pulling out of drive when hit by a ram 350 across the front end from behind left front tire causing total loss and minor injury to passenger of chest and knees. the car has 6 locations of airbags and none of them deployed.
01/09/200912001
 Air bag amber warning light comes on after starting engine (solid light). most times it will go out when you turn the ignition off and restart. stays out for several weeks and the problem returns. this is happening for over a year. several different dealers have confirmed problem but don't have a fix. is the air bag system functional? *tr
06/03/2009365001
 In the early morning hours in heavy rain, my vehicle slid on the road and ran into the back of a mach truck. the speed was approximately 35 mph, and the entire front end of my vehicle was pushed back. the air bag did not deploy and the driver hit the steering wheel, only being somewhat protected by wearing a seat belt. the vehicle is currently in the shop for repairs, pending insurance investigation. the vehicle in question is a 2008 ford escape. *tr
11/18/2008111000
 Tl*the contact owns a 2008 ford escape. while driving between 25-30 mph on normal road conditions, the air bags deployed without an impact or crash occurring. the driver sustained minor injuries from the moderate force. the air bag warning indicator did not illuminate on the instrument panel. the entire instrument panel, windshield, and steering wheel were damaged. the police was called to the scene and a report was filed. the vehicle was able to be driven to an authorized dealer for inspection, but they were unable to determine the cause of the failure. the manufacturer was notified, but did not assist. the vehicle has not been repaired at this time. the failure and current mileages were 111,000.
08/31/200820001
 I was traveling down a busy road at about 35 miles an hour and collided into a vehicle that pulled out in front of me. my front passenger side area (the passenger side headlight) impacted with the drivers side passenger door of a 2002 mercedes benz. the mercedes' airbags deployed on the side of the impact. none of the 6 airbags deployed in my brand new 2008 escape. fortunately none of my passengers (wife, 4 yr old daughter, 11 mo old son) were injured. if this accident had occurred on the interstate or had we been traveling faster, due to the air bags not deploying, bodily injury and or death could have occurred to the occupants of my vehicle. there were damages to my vehicle in excess of $8500 at the initial estimate. i am still waiting for my truck to be fixed. i will attempt to contact the dealership as well as ford motor company to work out a remedy if possible. this is an apparent defect and needs to be addressed asap. if you have any advice on how i should approach this with the dealership and or ford mc, please let me know. *tr
11/08/20076000308/12/2007
 Tl*the contact owns a 2008 ford escape. while exiting the driveway in reverse at 10 mph, the contact depressed the brake pedal, but the vehicle would not stop. there were no warning lights illuminated prior to the failure. several months later, the failure recurred while approaching a stop sign. the contact's vehicle struck another vehicle and the damages exceeded $2,400. the dealer stated that nothing was wrong with the vehicle. several weeks later, the failure recurred and the contact was involved in another crash. the air bags failed to deploy. the damages exceeded $8,000. during each failure, the contact depressed the brake pedal all the way down to the floor. he still has possession of the vehicle. the failure mileage was 6,000 and current mileage was 13,000 updated 06/16/08 *bf
09/18/20072100102/15/2007
 Tl*the contact owns a 2008 ford escape. while driving 15mph, the contact crashed into a parked mobile home and the air bags didn't deploy. there was damage to his vehicle; however, there wasn't any damage to the motor home. the front passenger seat was damaged and destroyed. there were no passengers in the vehicle or injuries. there were no warning lights present before or after the crash occurred. a police report will be available in 10 days. photos are available. the vehicle is at the repair facility. the vin and the engine size are not available. the failure and current mileage was 2,100. california traffic collision report. updated 10/15/07 *tr
AIR BAGS - FRONTAL
12/26/201077000
 2008 ford escape, 4x4, slide with no control on 6 in of snow, crashed on driver side. the frontal airbags didn't deploy, only the side one did. driver broke the nasal bones, the bones under left eye and the nose need about 12 stitches.
01/01/20091001
 My airbag does not work for me i weigh 126 they said it can't be fixed it's made for a child i'm not a child. i should of been told this before i bought the escape. i was lead to believe i had the safety of a passenger airbag. i wouldn't have bought this car if i knew this. i was lied too. i'm not safe. *tr
AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE
08/15/20071508/15/2007
 My daughter weighs about 90 lbs. when she sits in the front passenger seat, the airbag intermittently turns on and off, some times depending on minor posture changes, sometimes at random. the dealer has seen this and says there is nothing they can do as the settings are federally mandated. it seems that it is a safety hazard to never know if a piece of safety equipment will function or not. if the air bag should be on, then it is unsafe for it to be on; if the sensor says it should be off then having it on would be unsafe. *jb