Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
VISIBILITY - WINDSHIELD WIPER/WASHER
07231611/01/200710023867Windshield wiper chatter/noise--built only on 4/14/2007. *nj02/08/2008

Consumer Complaints


Fail datemilesoccurencesPurchase date
VISIBILITY
09/01/2011
 Out of nowhere in sept and oct of 2011 my sun roof, right passenger and right back passenger windows stopped working. they fell straight down.. the motor and the band quit and now come august and october of .2012 the same thing on the left. i bought this brand new on 2008 out of the dealership and now i have to spend my time and money for a defective auto. *tr
11/01/201146888
 11/01/2011: while driving the 2008 ford escape xls at approximately 40 mph on a smooth paved street, the rear window completely shattered. the rear window and tailgate were closed at the time. no injuries or other damage reported. the rear defroster had been on for 5-10 minutes prior to the incident and was turned off about a minute before the rear window shattered. note: the glass had an aftermarket tint film applied approximately 6 months prior to the incident.
07/25/201170000
 Tl* the contact owns a 2008 ford escape. the contact stated that three of the windows on the vehicle dropped down into the door panel abnormally. the vehicle was taken to the dealer who repaired the window regulators on two of the windows. the third window needed to be fully replaced. a complaint was filed with the manufacturer, who offered no assistance. the vin was unavailable. the failure mileage was 70,000.
07/25/201170000
 Tl-the contact owns a 2008 ford escape. the contact stated that three of the windows on the vehicle dropped down into the door panel abnormally. the vehicle was taken to the dealer who repaired the window regulators on two of the windows. the third window needed to be fully replaced. a complaint was filed with the manufacturer, who offered no assistance. the vin was unavailable. the failure mileage was 70,000. kmj
07/25/201170000
 Tl-the contact owns a 2008 ford escape. all three windows around the vehicle dropped down in the door. the vehicle was taken to the dealer who repaired the window regulators on two of the windows at a cost of $590 and the third needed to be replaced. the manufacturer was notified and two complaints was file. they offered no other assistance. the vin was unknown. the failure mileage was 70,000. mw
12/10/201033000
 Tl-the contact owns a 2008 ford escape. the contact stated upon leaving the store she noticed that her rear windshield had exploded. she inspected the windshield herself and saw that pieces of the glass were stained brown and thinks that the defroster had overheated. no police were called and no report was filed. the vehicle was inspected by a dealer who informed the contact that he was unable to diagnose the failure. the vehicle has not been repaired. the failure mileage was approximately 33,000. tb
08/26/200922000
 The passage side rear view mirror fell of the 2008 ford escape. ford delar said the motor that the mirror snaps into is broken and not covered under warranty. the motor is not broken and in fact the motor and mirror were redesigned to correct the saftey defect. ford contends that the mirror and motor that holds the mirror are not defective.
04/27/2009200001
 Spontaneous windshield crack. this is the second time the windshield has cracked within a seven month period. when i replace this windshield it will be the third windshield on this vehicle after owing it for 16 months and traveling 20,000 miles. the cracks have appeared in the same general location and the crack pattern is the same. *tr
01/28/200990001
 I have a 2008 ford escape. the problem concerns the wipers. each time it has snowed and we have needed to drive in it, snow and ice builds up on the middle 2/3rds of the blade lifting it enough so the blade does not make contact and clean the windshield. i called the dealership where we purchased the vehicle and asked for winter blades, i was told that was not available, i then asked if they could put different arms on our vehicle so it could accept regular wipers, i was again told no. the wiper is called a contour wiper and what both the dealership and ford motor consumer line have told me, there is no other wiper arm or blade that will fit this vehicle. ok, now the danger factor arises when driving in snowy conditions, the blade looses contact with the windshield, hence the windshield builds up snow and ice and visibility is near zero. the only way to clean it is to stop, no matter where you are and clean it, and this is not easy on a very busy highway, problem is, when you lose visibility, you have no choice but to stop wherever you are. the design is so poor and i can not believe in any testing that this did not arise. and to design and put such a limited availability product on a vehicle that causes such a dangerous condition is totally unacceptable. they do not have a single option for a consumer to replace these wipers except with the exact same dangerous product. i would like to know how i may get ford to take a return on this vehicle or to replace this wiper. thanks. *tr
01/13/2009200001
 2008 ford escape - windshield wipers. the 2008 model escape utilizes a new springless wiper design. the ford edge and taurus also use the same wiper design for 2008. the design does not place enough downward pressure on the windshield to allow for consistent contact leaving large areas completely missed by the blade. i've noticed this to be more problematic in cold weather, which may be a result of the blade material stiffening allowing for curved blade to not flex and lie flat against the windshield surface. i've contacted ford and the dealer, and ford does not make a winter blade for this vehicle. after market blades are also not an option because the connection between the blade arm and blade only supports the ford stock wipers. ford also does not currently offer an optional blade arm for this vehicle that would utilize a different connector. with the wipers consistently missing sections of the windshield, the driver's field of view becomes limited presenting an unsafe driving condition. replacing the blades with the same exact design of blade will not correct the design problem. *tr
07/01/2008241
 The silver radio faceplate - standard equipment on my new 2008 ford escape creates such a glaring reflection in my windshield that it obscures my view of objects in front of the car. i have one eye - monocular vision, which makes this even more of a problem. i contacted the ford dealership and they referred me to ford motor company who will not support that this is a problem. *tr
VISIBILITY - GLASS, SIDE/REAR
02/28/2008133502/01/2008
 Tl*the contact owns a 2008 ford escape. the contact stated that there is a large glare on the windshield, especially in the sun light, which temporarily impairs his visibility. the dealer acknowledged the failure, but was unable to provide a remedy. the contact called the manufacturer and they referred him back to the dealer. the failure still persists. the failure mileage was 13 and current mileage was 3,658. updated 6/2/08 *cn the drivers side mirror would grind when the consumer rolled it or down. updated 06/02/08
VISIBILITY - REAR WINDOW WIPER/WASHER
12/18/201040000
 My daughter was going through a mcdonalds drive thru with our 2008 escape when she heard what she thought was a explosion and glass appeared everywhere in the vehicle. it scared the heck out of her! i reviewed other complaints about this and ford doesn't seem to think this is a problem. i am wondering what might have happened if our granddaughter was in her infant seat facing backwards as she does! i feel that regardless of what ford thinks, this is a safety issued. as if that isn't enough, the cost of this simple piece of glass is in excess of $600.00 ! all but $250 of that was covered by that, however to me that is $250.00 too much to pay for what appears to be a manufacturer design problem! the repair company (safelite glass - national company) says just in the joliet il office they see this problem almost daily!
VISIBILITY - SUN ROOF ASSEMBLY
11/09/20092200951
 11/09/09 7:20 a.m. i proceeded to go out to my 2008 ford escape xlt to start it when i did i heard a strange noise above me , i thought it was birds or something, i proceeded to slowly open the cover on my sunroof about 1 inch and noticed it looked shattered. i got out of the vehicle it looked like it exploded. the glass was like a volcano erupted. i have never seen anything like it before. i called rub ford in gardner il they said it possible could of got hit by a rock, i stated the road was closed on each end due to road work on the spillway and no traffic was going by at the time due to the road was blocked off. i went to the nearest ford dealer in el paso il heller and they said it could possible a rock, or frozen ice. but the temperature outside was in the 50's and i found no rock. and i do have a rather long concrete driveway from the road. i asked for copies of the paperwork the dealership had for ford but they refused to give it to me saying it was private. ironically the dealership technician told me it would cost $660.00 to replace the window when i have a 3 yr 30,000 bumper to bumper warranty if they get it from ford it would take 2 wks but they could it from another source quicker for an additional $25 and get it in 1 day. so it made me feel like they knew it was a faulty glass. they did nothing to resolve this matter they told me to contact my insurance company. we have done a internet search and ironically there are a few people who have had their sunroofs shatter but to no avail ford has done nothing to fix the matter. i was just lucky i wasn't driving at the time. like the other consumers on the forum pages. *tr
VISIBILITY - WINDSHIELD
02/28/2008133502/01/2008
 Tl*the contact owns a 2008 ford escape. the contact stated that there is a large glare on the windshield, especially in the sun light, which temporarily impairs his visibility. the dealer acknowledged the failure, but was unable to provide a remedy. the contact called the manufacturer and they referred him back to the dealer. the failure still persists. the failure mileage was 13 and current mileage was 3,658. updated 6/2/08 *cn the drivers side mirror would grind when the consumer rolled it or down. updated 06/02/08
09/12/2007501509/11/2007
 Tl*the contact owns a 2008 ford escape. the contact stated that the dashboard was reflected on the middle of the windshield during the daytime. the failure occurs at any speed. the dealer stated that there was no remedy. the engine size was unknown. the failure mileage was 50 and current mileage was 500.
VISIBILITY/WIPER
04/17/201280000
 Tl* the contact owns a 2008 ford escape. the contact stated that abnormal fumes emitted into the interior of the vehicle when the air conditioning unit was activated. the vehicle was taken to a private mechanic. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 80,000 and the current mileage was 83,000.
04/17/201280000
 Tl- the contact owns a 2008 ford escape. the contact stated that abnormal fumes emitted into the interior of the vehicle when the air conditioning unit was activated. the vehicle was taken to a private mechanic. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 80,000 and the current mileage was 83,000. kmj
04/17/201280000
 Tl- the contact owns a 2008 ford escape. the contact stated fumes emitted from the interior of the vehicle when the air conditioning unit was activated. the vehicle was taken to a private mechanic. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 80,000 and the current mileage was 83,000. mh