Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| TSB-11-8-8 | 08/16/2011 | 10041932 | Ford: after refueling vehicle, would be hard to start, runs rough and an audible clicking noise can be heard. *pe | 11/16/2011 | |
| TSB-11-3-22 | 03/15/2011 | 10040948 | Ford: there may be a leaking/stuck canister purge valve which can cause multiple driving systems. the malfunction light may be on with or without stored trouble codes. *rm | 09/14/2011 | |
| TSB-11-3-22 | 03/15/2011 | 10040948 | Ready | 09/14/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| TSB-10-19-1 | 09/17/2010 | 10037083 | Ready | 05/04/2011 | |
| TSB-10-19-1 | 09/17/2010 | 10037083 | Ford: on various 2009-2010 models there may be a malfunction light on with five possible fault codes. *rm | 05/04/2011 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| TSB11-1-5 | 02/01/2011 | 10037561 | Ford: vehicles may run rough, hard start after refueling, clicking noise under hood, and have trouble codes stored. *rm | 05/25/2011 | |
| TSB11-1-5 | 02/01/2011 | 10037561 | Ready | 05/25/2011 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||||
| TSB-10-18-3 | 09/07/2010 | 10037097 | Ford: some hybrid vehicles may have a malfunction light on with two possible fault codes. *rm | 05/04/2011 | |
| TSB-10-18-3 | 09/07/2010 | 10037097 | Ready | 05/04/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 09/08/2012 | 2 | 02/09/2012 | |
| 2009 ford escape. consumer writes in regards to acceleration problems. *smd the consumer stated she was driving in the city, at 50 mph, when suddenly the vehicle failed to accelerate. her foot was all the way to the floor, but it would not accelerate. she also noticed two symbols, a gas and a wrench light, appeared on the left side of the dashboard. she was able to pull over, and turned the engine off. shortly after she turned the engine off and started it again, she was able to drive without any problem. she contacted the dealer, and was advised to monitor the situation. on december 21, 2012, as she was driving 40 mph in the city, the vehicle suddenly failed to accelerate again. at that time, only the symbol of the wrench appeared on the left side of the dashboard. the consumer took the vehicle to the dealer for an inspection, only to be told, they could not find a problem. | |||
| 11/16/2011 | 20000 | ||
| Tl* the contact owns a 2009 ford escape. the contact was driving approximately 50 mph uphill when the check engine warning indicator illuminated intermittently. the vehicle began to jerk with hesitation. the failure recurred whenever the contact encountered a slight grade or hill at any given speed. the vehicle was taken to an independent mechanic where the contact was awaiting diagnosis of the failure. the manufacturer was notified of the defect. the approximate failure mileage was 20,000. | |||
| 04/02/2012 | 32791 | ||
| Intermittent problem when driving gas pedal seems to loose resistance, vehicle starts to slow even though adding more power, as vehicle slows and approaches 5 mph it starts transmission to seize and engine to backfire. then with car stopped it won't go. when restarted it won't go the first time but the second start wil then operate normally. has happened several times in a day at highway speed or in town. ford dealer unable to repair it so far had a minor leak in axle seal in front wheel drive repaired that no help. i believe it is a throttle body problem and have found this problem being suffered by many others on internet forums for repair advice/questions. | |||
| 11/16/2011 | 20000 | ||
| Tl-the contact owns a 2009 ford escape. the contact was driving approximately 50 mph uphill when the check engine warning indicator illuminated intermittently. the vehicle began to jerk with hesitation. the failure recurred whenever the contact encountered a slight grade or hill at any given speed. the vehicle was taken to an independent mechanic where the contact was awaiting diagnosis of the failure. the manufacturer was notified of the defect. the approximate failure mileage was 20,000. kmj | |||
| 04/02/2012 | 32791 | ||
| Intermittent problem when driving gas pedal seems to loose resistance, vehicle starts to slow even though adding more power, as vehicle slows and approaches 5 mph it starts transmission to seize and engine to backfire. then with car stopped it won't go. when restarted it won't go the first time but the second start wil then operate normally. has happened several times in a day at highway speed or in town. ford dealer unable to repair it so far had a minor leak in axle seal in front wheel drive repaired that no help. i believe it is a throttle body problem and have found this problem being suffered by many others on internet forums for repair advice/questions. | |||
| 11/16/2011 | 20000 | ||
| Tl-the contact owns a 2009 ford escape. while the contact was driving approximately 50 mph up an incline, the engine warning indicator illuminated intermittently. the engine began to jerk with hesitation continuously. the failure occurred whenever encountering a slight grade or hill at any given speed. the vehicle was taken to an independent mechanic and currently being diagnosed. the manufacturer was notified of the defect. the approximate failure mileage was 20,000. js | |||
| 04/02/2012 | 32791 | ||
| Intermittent problem when driving gas pedal seems to loose resistance, vehicle starts to slow even though adding more power, as vehicle slows and approaches 5 mph it starts transmission to seize and engine to backfire. then with car stopped it won't go. when restarted it won't go the first time but the second start wil then operate normally. has happened several times in a day at highway speed or in town. ford dealer unable to repair it so far had a minor leak in axle seal in front wheel drive repaired that no help. i believe it is a throttle body problem and have found this problem being suffered by many others on internet forums for repair advice/questions. | |||
| 11/16/2011 | 20000 | ||
| Tl-the contact owns a 2009 ford escape. while the contact was driving approximately 50 mph up an incline, the engine warning indicator illuminated intermittently. the engine began to jerk with hesitation continuously. the failure occurred whenever encountering a slight grade or hill at any given speed. the vehicle was taken to an independent mechanic and currently being diagnosed. the manufacturer was notified of the defect. the approximate failure mileage was 20,000. js | |||
| 04/02/2012 | 32791 | ||
| Intermittent problem when driving gas pedal seems to loose resistance, vehicle starts to slow even though adding more power, as vehicle slows and approaches 5 mph it starts transmission to seize and engine to backfire. then with car stopped it won't go. when restarted it won't go the first time but the second start wil then operate normally. has happened several times in a day at highway speed or in town. ford dealer unable to repair it so far had a minor leak in axle seal in front wheel drive repaired that no help. i believe it is a throttle body problem and have found this problem being suffered by many others on internet forums for repair advice/questions. | |||
| 11/16/2011 | 20000 | ||
| Tl-the contact owns a 2009 ford escape. while the contact was driving approximately 50 mph up an incline, the engine warning indicator illuminated intermittently. the engine began to jerk with hesitation continuously. the failure occurred whenever encountering a slight grade or hill at any given speed. the vehicle was taken to an independent mechanic and currently being diagnosed. the manufacturer was notified of the defect. the approximate failure mileage was 20,000. js | |||
| 04/02/2012 | 32791 | ||
| Intermittent problem when driving gas pedal seems to loose resistance, vehicle starts to slow even though adding more power, as vehicle slows and approaches 5 mph it starts transmission to seize and engine to backfire. then with car stopped it won't go. when restarted it won't go the first time but the second start wil then operate normally. has happened several times in a day at highway speed or in town. ford dealer unable to repair it so far had a minor leak in axle seal in front wheel drive repaired that no help. i believe it is a throttle body problem and have found this problem being suffered by many others on internet forums for repair advice/questions. | |||
| 02/16/2012 | 99535 | ||
| The day after purchasing my 2009 ford escape on 2/16/2012, the engine stalled while i was driving. i was slowing down to turn into a driveway, and the dash board lit up (engine, oil and other lights). i put the car and park and restarted it. i thought it was a random event. a week later it stalled again while traveling approx 60 miles per hour on a highway. i had slowed because the speed limit had decreased in that area. the dash lit up again and the car stalled. i again, put it in park and restarted the truck. the car was taken to the approved mechanic for the dealership and they could not find out why the vehicle stalled. the mech stated a code indicated problems with the gas cap but no reason for the stalling. the fuel assembly was replaced. the car has stalled approx three times since then. today, 4/23/12, i was traveling approx 40 mph and it stalled while in traffic. i was glad the person behind me stopped without rear ending me. approx 5 minutes later, as i was turning into my parking space at work, it stalled again. i repeated the usual ...shift to park and restart. this is very dangerous!!! | |||
| 12/18/2011 | 3 | 12/05/2011 | |
| 2009 ford escape. consumer states vehicle died while driving *tgw the consumer stated a wrench symbol appeared on the dashboard. the vehicle was taken to the dealer. however, they were unable to find any codes and the vehicle passed all their tests. the dealer did fix a transmission leak and an air sensor. on january 5, 2012, the vehicle stalled again and the wrench symbol appeared again. the dealer was unable to find any codes. on march 5, 2012, the vehicle stalled again, and the battery symbol illuminated. *jb | |||
| 08/29/2010 | 18400 | ||
| The traffic was light; i was driving on rt. 173 going east between hunt club rd and 41. as i passed over the bridge covering i-94, i let my foot off the gas to cruise which allowed traffic to merge and clear. the road changes from two lanes to one lane at this point. i was driving about 40-45 mph and i slowed down to about 30-35 mph. i was driving straight in the left lane. as i started to accelerate after traffic in front of me cleared, i stepped on the gas and there was no response. i repeated and looked down and saw that all the gauge lights were on. the steering was difficult and i applied the brakes slightly and realized that the engine was off. the engine stalled. there were no noises. the windows were open. the ac was off. i shifted the car in neutral and started the engine as the car coasted in a straight line. the engine re-started and i continued to drive to rt. 41. the engine stalled again 2/4/12 with mileage at 33,866. both times i informed the dealer who said there were no issues found. | |||
| 12/05/2011 | 36000 | ||
| Tl* the contact owns a 2009 ford escape. the contact was driving 25 mph when the vehicle stalled without warning. the contact mentioned that she was able to restart the vehicle after a couple of minutes. the vehicle was taken to the dealer who was not able to duplicate the failure. the manufacturer was made aware of the failure who did not offer any assistance since the problem had not been diagnosed. the vehicle was not repaired. the failure and the current mileage was 36,000. | |||
| 12/05/2011 | 36000 | ||
| Tl - the contact owns a 2009 ford escape. the contact was driving 25 mph when the vehicle stalled without warning. the contact mentioned that she was able to restart the vehicle after a couple of minutes. the vehicle was taken to the dealer who was not able to duplicate the failure. the manufacturer was made aware of the failure who did not offer any assistance since the problem had not been diagnosed. the vehicle was not repaired. the failure and the current mileage was 36,000. kmj | |||
| 12/05/2011 | 36000 | ||
| Tl - the contact owns a 2009 ford escape. the contact stated that while driving 25 mph the vehicle stalled without any warnings. the contact mentioned that she was able to start the vehicle back up after a couple of minutes. the vehicle was taken to the dealer who was not able to duplicate the failure. the manufacturer was made aware of the failure who did not offer any assistance since the problem has not been diagnosed. the vehicle was not repaired. the failure and current mileage was 36,000. pm | |||
| 09/26/2011 | 37200 | ||
| This is to report a recent issue with my 2009 ford escape. i was driving 65 - 70 mph when suddenly my accelerator died. it is like losing the breaks but the opposite. pressing the accelerator does not do anything and you have to go on the side for emergency stop. this is a safety concern given that it is a possible cause of a crash with any vehicle around you at the time of suddenly losing your speed in a highway. the dash showed a wrench light, which tells me to bring the car to dealer. the dealer on the other hand will not fix it because they cannot find a service code from computer. it happened 4 times and i have to bring the car the 2nd time, then they replaced the throttle body even without getting a service code. so far no repeat of the problem. but i think ford should investigate this for recall issue and for safety reason since i see similar discussions from other customers in the web. | |||
| 06/01/2011 | 5 | 08/14/2010 | |
| Letter from congressman brown on behalf of constituent regarding problems with her 2009 ford escape; she has an arbitration date on june 28 in columbus, ohio; please respond directly to the cleveland office *tgw the consumer stated the vehicle has been to the dealer on five occasions because the vehicle would jump/lunge while engaging it into drive or reverse. within the last year, the vehicle began to lung/jump while driving down the highway. the vehicle has also been to the dealer six times for a rear leaking window. the weather striping was replaced, but the leak continued. recently, when the consumer filled the gas tank, it only registered a half tank. also, there was a vibration coming from the vehicle while driving 25 mph. *jb | |||
| 07/10/2010 | 28000 | ||
| Tl. the contact owns a 2009 ford escape. the contact stated while driving 25 the timing chain cover cracked causing the serpentine belt to come loose. the contact took the vehicle to the dealer and the dealer replaced the timing cover. five months later the vehicle started leaking oil so the contact took the vehicle back to the dealer. the dealer discovered the timing chain cover had cracked again. the dealer has not determined what's causing the timing chain cover to crack. the contact stated this vehicle is unsafe to drive. the failure mileage was 28,000. jo | |||
| 11/01/2010 | 1 | ||
| 2009 ford escape. consumer states problems with engine randomly shutting down. *tgw | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 11/10/2008 | 950 | 1 | |
| This complaint applies to the 2009 escape hybrid model only. while changing oil in the vehicle, it was observed that the oil filler tube is located directly above the exhaust manifold (one of the hottest parts of the engine bay). i spilled a small amount of oil while refilling (2 tablespoons) and noticed it dropped onto the manifold, which has some creases and folds in it that can catch the oil and pool it. even though the engine had been off for a few minutes, it was still hot enough to start smoking slightly. after wiping up what oil i could with a rag, i restarted the engine and it began smoking again within 20 seconds. no doubt there would have been a fire in the engine bay within minutes had i not wiped up the pooled oil from the manifold. *tr | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 11/10/2008 | 950 | 1 | |
| This complaint applies to the 2009 escape hybrid model only. while changing oil in the vehicle, it was observed that the oil filler tube is located directly above the exhaust manifold (one of the hottest parts of the engine bay). i spilled a small amount of oil while refilling (2 tablespoons) and noticed it dropped onto the manifold, which has some creases and folds in it that can catch the oil and pool it. even though the engine had been off for a few minutes, it was still hot enough to start smoking slightly. after wiping up what oil i could with a rag, i restarted the engine and it began smoking again within 20 seconds. no doubt there would have been a fire in the engine bay within minutes had i not wiped up the pooled oil from the manifold. *tr | |||