Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - COLUMN | |||||
| TSB-10-13-2 | 06/01/2010 | 10034548 | Ford/mercury: steering column pop/clunk noise on turns. some vehicles may exhibit a pop or clunk noise from the steering column area while turning. this noise typically occurs quarter turn before the steering wheel reaches it's end of tr | 12/03/2010 | |
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||||
| SB-21321 | 05/01/2010 | 10034530 | Ford/mercury: clunk noise at steering; stops during first lock to lock cycle. the noise typically occurs during tight parking lot maneuvers. the clunk noise heard on the first steering lock to lock cycle is a normal characteristic of the | 11/29/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 02/27/2013 | 74000 | ||
| Tl-the contact owns a 2009 ford escape. the contact stated that while driving approximately 55 mph, the power steering failed. the steering wheel became extremely difficult to maneuver. the vehicle was taken to the dealer where they advised her that the steering sensor needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and offered no assistance. the failure and current mileages was approximately 74,000. kmj | |||
| 01/15/2013 | 147000 | ||
| At the time of the first incident i was driving my 2009 ford escape down a two lane road when the steering locked up. after shutting off the vehicle and restarting the problem stopped. after a few weeks it started doing it more frequent immediately followed by a intense shaking in the steering wheel the vehicle can't even be drove now due to the safety issues it poses. | |||
| 02/25/2013 | 127000 | ||
| Tl* the contact owns a 2009 ford escape. the contact stated that while driving 39 mph, the power steering assist failed. the vehicle was shut off and once restarted, the power steering assist then operated as designed. the failure recurred numerous times. the vehicle was not diagnosed by a mechanic or repaired. the failure and current mileage was 127,000. | |||
| 02/27/2013 | 74000 | ||
| Tl-the contact owns a 2009 ford escape. the contact stated that while driving approximately 55 mph, the power steering failed. the steering wheel became extremely difficult to maneuver. the vehicle was taken to the dealer where they advised her that the steering sensor needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and offered no assistance. the failure and current mileages was approximately 74,000. kmj | |||
| 01/15/2013 | 147000 | ||
| At the time of the first incident i was driving my 2009 ford escape down a two lane road when the steering locked up. after shutting off the vehicle and restarting the problem stopped. after a few weeks it started doing it more frequent immediately followed by a intense shaking in the steering wheel the vehicle can't even be drove now due to the safety issues it poses. | |||
| 02/25/2013 | 127000 | ||
| Tl* the contact owns a 2009 ford escape. the contact stated that while driving 39 mph, the power steering assist failed. the vehicle was shut off and once restarted, the power steering assist then operated as designed. the failure recurred numerous times. the vehicle was not diagnosed by a mechanic or repaired. the failure and current mileage was 127,000. | |||
| 02/27/2013 | 74000 | ||
| Tl-the contact owns a 2009 ford escape. the contact stated that while driving approximately 55 mph and higher the power steering failed. the steering wheel became extremely difficult to maneuver. the vehicle was taken to the dealer. after diagnosis they advised her that the steering sensor needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance. the failure and current mileages was approximately 74,000. tb | |||
| 01/15/2013 | 147000 | ||
| At the time of the first incident i was driving my 2009 ford escape down a two lane road when the steering locked up. after shutting off the vehicle and restarting the problem stopped. after a few weeks it started doing it more frequent immediately followed by a intense shaking in the steering wheel the vehicle can't even be drove now due to the safety issues it poses. | |||
| 02/25/2013 | 127000 | ||
| Tl- the contact owns a 2009 ford escape. the contact stated that while driving 39 mph, the power steering assist failed. the vehicle was shut off and once restarted, the power steering assist then operated as designed. the failure recurred numerous times. the vehicle was not diagnosed by a mechanic or repaired. the failure and current mileage was 127,000. kmj | |||
| 12/31/2012 | 78686 | ||
| Tl- the contact owns a 2009 ford escape. the contact stated that while driving 5 mph, the steering became jumpy and the vehicle was difficult to steer. the vehicle was taken to a dealer for diagnosis but no cause for the failure was found. the failure recurred numerous times. the vehicle had not been repaired. the failure and current mileage was 78,686. mah | |||
| 01/15/2013 | 147000 | ||
| At the time of the first incident i was driving my 2009 ford escape down a two lane road when the steering locked up. after shutting off the vehicle and restarting the problem stopped. after a few weeks it started doing it more frequent immediately followed by a intense shaking in the steering wheel the vehicle can't even be drove now due to the safety issues it poses. | |||
| 02/25/2013 | 127000 | ||
| Tl- the contact owns a 2009 ford escape. the contact stated that while driving 39 mph, the power steering assist failed. the vehicle was shut off and once restarted, the power steering assist then operated as designed. the failure recurred numerous times. the vehicle was not diagnosed by a mechanic or repaired. the failure and current mileage was 127,000. kmj | |||
| 12/31/2012 | 78686 | ||
| Tl- the contact owns a 2009 ford escape. the contact stated that while driving 5 mph, the steering became jumpy and the vehicle was difficult to steer. the vehicle was taken to a dealer for diagnosis but no cause for the failure was found. the failure recurred numerous times. the vehicle had not been repaired. the failure and current mileage was 78,686. mah | |||
| 02/25/2013 | 127000 | ||
| Tl- the contact owns a 2009 ford escape. the contact stated while driving 39 mph the power steering failed. the vehicle was shut off and the steering then operated as designed. the failure had recurred numerous times. the vehicle had not been diagnosed by a mechanic. the vehicle had not been repaired. the failure and current mileage was 127,000. dt | |||
| 12/31/2012 | 78686 | ||
| Tl- the contact owns a 2009 ford escape. the contact stated that while driving 5 mph, the steering became jumpy and the vehicle was difficult to steer. the vehicle was taken to a dealer for diagnosis but no cause for the failure was found. the failure recurred numerous times. the vehicle had not been repaired. the failure and current mileage was 78,686. mah | |||
| 12/31/2012 | 78686 | ||
| Tl- the contact owns a 2009 ford escape. the contact stated that while driving 5 mph the steering became jumpy and the vehicle was difficult to handle. the vehicle was taken to a dealer for diagnosis but the contact was informed no cause for the failure was found. the failure recurred numerous times. the vehicle had not been repaired. the failure and current mileage was 78,686. dt | |||
| 02/09/2013 | 128600 | ||
| On 2/9/2013 i was driving on a city street at 25mph when i lost my power steering. took car to dealer and they couldn't find anything wrong they said it corrected itself. i took the car and the same thing happened on 2/18/2013. i returned it to the dealer and they did a diagnostic tist and told me the the sensor in the steering control assembly was only operating intermittantly. they replaced the entire module and had to align the vehicle. this cost $1256.22. i had to wait for the part as it was on national backorder. i checked with another garage in another town and was told that he had just got the same complaint on another 2009 ford escape. he said that the national backorder indicated this was a prevalent problem and he felt there should be a recall as this is a serious safety issue, especially if someone were driving at highway speed. i am a pretty rugged guy and it took all i could do to keep the vehicle on the road. i keep my vehicle extremely well maintained and have the records to show all the service i have had done since it was bought. also i am a professional driver. | |||
| 02/06/2013 | 109000 | ||
| The electric power assisted steering system failed. the vehicle was unsafe to drive since the system was working intermittently. when the steering system wasn't working, it was extremely difficult to turn the steering wheel. the vehicle was diagnosed by a ford dealership in cleveland, oh. the ford dealer replaced the steering column module at a cost of $1500.00. | |||
| 02/03/2013 | 72197 | ||
| On the first incident date my wife started the car and the steering wouldn't move. she turned off the car and re-started and the steering was working again. then two days later i was driving and the steering wheel was jerking around a little, feeling like it was sticking then releasing.the movement was occurring in both directions. i then stopped and turned off the car for a period of time. when i restarted the steering was very, very hard to move. i turned off the vehicle and restarted, the steering was easier, but there was noticeable movement in the wheel while still parked. i took the vehicle to my local ford dealer and they were well aware of the problem. the service rep stated that it would require a steering column replacement to fix for approx $1500. i was quit surprised that the service rep was so familiar with the problem until in talking with the rep. they stated that they had another escape in their service dept. and that vehicle the electronic power steering had failed and it requires a new steering colum also. the rep. also eluded to it as being a fairly common problem. (not that you care but it's not even covered by the extended warranty i paid so dearly for). | |||
| 12/17/2012 | 171352 | 1 | |
| When i'm driving, the power steering suddenly shuts down and it becomes very difficult to steer. re-staring the vehicle fixes the problem. *tr | |||
| 02/03/2013 | 72197 | ||
| On the first incident date my wife started the car and the steering wouldn't move. she turned off the car and re-started and the steering was working again. then two days later i was driving and the steering wheel was jerking around a little, feeling like it was sticking then releasing.the movement was occurring in both directions. i then stopped and turned off the car for a period of time. when i restarted the steering was very, very hard to move. i turned off the vehicle and restarted, the steering was easier, but there was noticeable movement in the wheel while still parked. i took the vehicle to my local ford dealer and they were well aware of the problem. the service rep stated that it would require a steering column replacement to fix for approx $1500. i was quit surprised that the service rep was so familiar with the problem until in talking with the rep. they stated that they had another escape in their service dept. and that vehicle the electronic power steering had failed and it requires a new steering colum also. the rep. also eluded to it as being a fairly common problem. (not that you care but it's not even covered by the extended warranty i paid so dearly for). | |||
| 12/17/2012 | 171352 | ||
| When i'm driving, the power steering suddenly shuts down and it becomes very difficult to steer. re-staring the vehicle fixes the problem. | |||
| 02/01/2013 | 115000 | 1 | |
| Power steering failed while driving, restarting car temporarily fixes problem. has happened multiple times in the past week. doesn't matter if car is cold or warm, and doesn't matter if it is shut off for a few seconds or longer for the problem to correct itself. effect is as if there's no power steering, difficult to maneuver. (i understand that it's not actually power steering, there's no fluid, but i don't know what else to call it.) steering wheel has started to rattle and vibrate while idling. dealership said computer sensor was out of calibration, re-calibrated, but it did not fix the problem. they say needs whole new steering column, a $1500 fix. got a second opinion from other repair shop, same conclusion. i keep up on all maintenance and have never had a repair on this vehicle before. i'm surprised there's not a recall on this problem as i've read numerous report of the same problem online. *tr | |||
| 12/17/2012 | 171352 | ||
| When i'm driving, the power steering suddenly shuts down and it becomes very difficult to steer. re-staring the vehicle fixes the problem. | |||
| 02/01/2013 | 115000 | ||
| Power steering failed while driving, restarting car temporarily fixes problem. has happened multiple times in the past week. doesn't matter if car is cold or warm, and doesn't matter if it is shut off for a few seconds or longer for the problem to correct itself. effect is as if there's no power steering, difficult to maneuver. (i understand that it's not actually power steering, there's no fluid, but i don't know what else to call it.) steering wheel has started to rattle and vibrate while idling. dealership said computer sensor was out of calibration, re-calibrated, but it did not fix the problem. they say needs whole new steering column, a $1500 fix. got a second opinion from other repair shop, same conclusion. i keep up on all maintenance and have never had a repair on this vehicle before. i'm surprised there's not a recall on this problem as i've read numerous report of the same problem online. | |||
| 12/17/2012 | 171352 | ||
| When i'm driving, the power steering suddenly shuts down and it becomes very difficult to steer. re-staring the vehicle fixes the problem. | |||
| 02/01/2013 | 115000 | ||
| Power steering failed while driving, restarting car temporarily fixes problem. has happened multiple times in the past week. doesn't matter if car is cold or warm, and doesn't matter if it is shut off for a few seconds or longer for the problem to correct itself. effect is as if there's no power steering, difficult to maneuver. (i understand that it's not actually power steering, there's no fluid, but i don't know what else to call it.) steering wheel has started to rattle and vibrate while idling. dealership said computer sensor was out of calibration, re-calibrated, but it did not fix the problem. they say needs whole new steering column, a $1500 fix. got a second opinion from other repair shop, same conclusion. i keep up on all maintenance and have never had a repair on this vehicle before. i'm surprised there's not a recall on this problem as i've read numerous report of the same problem online. | |||
| 12/17/2012 | 171352 | ||
| When i'm driving, the power steering suddenly shuts down and it becomes very difficult to steer. re-staring the vehicle fixes the problem. | |||
| 02/01/2013 | 115000 | ||
| Power steering failed while driving, restarting car temporarily fixes problem. has happened multiple times in the past week. doesn't matter if car is cold or warm, and doesn't matter if it is shut off for a few seconds or longer for the problem to correct itself. effect is as if there's no power steering, difficult to maneuver. (i understand that it's not actually power steering, there's no fluid, but i don't know what else to call it.) steering wheel has started to rattle and vibrate while idling. dealership said computer sensor was out of calibration, re-calibrated, but it did not fix the problem. they say needs whole new steering column, a $1500 fix. got a second opinion from other repair shop, same conclusion. i keep up on all maintenance and have never had a repair on this vehicle before. i'm surprised there's not a recall on this problem as i've read numerous report of the same problem online. | |||
| 01/19/2013 | 111128 | ||
| First occurance was while at idle the wheel wouldn't turn without extreme pressure. now, 1/24/2013 the power assist goes in and out with no warning. the vehicle steering comes close to locking up but doesn't actually get there. | |||
| 01/23/2013 | 120000 | ||
| The vehicle is having intermittent power steering loss. power steering is failing during transit. sterring wheel is vibrating and making loud noises. | |||
| 01/19/2013 | 111128 | ||
| First occurance was while at idle the wheel wouldn't turn without extreme pressure. now, 1/24/2013 the power assist goes in and out with no warning. the vehicle steering comes close to locking up but doesn't actually get there. | |||
| 01/23/2013 | 120000 | ||
| The vehicle is having intermittent power steering loss. power steering is failing during transit. sterring wheel is vibrating and making loud noises. | |||
| 01/19/2013 | 111128 | ||
| First occurance was while at idle the wheel wouldn't turn without extreme pressure. now, 1/24/2013 the power assist goes in and out with no warning. the vehicle steering comes close to locking up but doesn't actually get there. | |||
| 01/23/2013 | 120000 | ||
| The vehicle is having intermittent power steering loss. power steering is failing during transit. sterring wheel is vibrating and making loud noises. | |||
| 10/13/2012 | 65000 | 1 | |
| Shortly after entering highway on dark rainy evening, with no fore warning, car began to shake and lose power. was able to pull to side of highway. even though i was pressing on the gas, car would not go forward. wrench light was illuminated on the dashboard. called for assistance. when help arrived they suggested i turn off vehicle. when i turned back on, car was fine. the next day, with no warning, same thing occurs on neighborhood road. when we took to ford dealer today, the problem did not repeat so they have no repair code. this is a very dangerous situation....could lead to accident on highway...i have to drive 17 miles to work on highway and i am scared. *tr | |||
| 10/13/2012 | 65000 | ||
| Shortly after entering highway on dark rainy evening, with no fore warning, car began to shake and lose power. was able to pull to side of highway. even though i was pressing on the gas, car would not go forward. wrench light was illuminated on the dashboard. called for assistance. when help arrived they suggested i turn off vehicle. when i turned back on, car was fine. the next day, with no warning, same thing occurs on neighborhood road. when we took to ford dealer today, the problem did not repeat so they have no repair code. this is a very dangerous situation....could lead to accident on highway...i have to drive 17 miles to work on highway and i am scared | |||
| 05/26/2012 | 28967 | ||
| This past winter the drivers side exit shaft seal failed. the transmission was serviced by our local ford dealer. upon return my wife noted the steering cocked to the left slightly but no other issues, i told her that they probable were off a tooth on the pitman arm and that she needed to take it back, she had not. the day in question was the first time that i had witnessed the malfunction. i had made a turn off a secondary street to enter the highway. it was about a 90 degree turn, and when i exited the turn, the steering wheel was still at a 45 degree angle off neutral. it stayed this way for for a few seconds as i accelerated down the on ramp, then violently returned to neutral. i pulled off to the shoulder and checked to see what happened. this happened two more times that day and the following day. i made several 90 degree turns to see if i could duplicate the issue. my wife let me know that this had happened to her, usually when she was parking the car at school. when she started the vehicle, the wheel would return to normal. it is currently at the dealership for this issue. i was told this morning that there are parts on order for the steering gear and steering position sensor. when we returned home, we were in ft worth texas for the weekend in question, i called the dealer and was told they had seen this a few times but that it was okay to drive the vehicle until it was taken in for service. i wanted to make sure and notify the nhtsa. | |||
| 11/20/2010 | 30000 | ||
| Tl* the contact owns a 2009 ford escape. the contact stated that when driving, the steering wheel locked. the contact replaced the steering column twice but the failure persisted. the vehicle was not repaired a third time and the manufacturer was not notified of the failure. the vin was unavailable. the current mileage was approximately 176,000 and the failure mileage was approximately 30,000. | |||
| 11/20/2010 | 30000 | ||
| Tl-the contact owns a 2009 ford escape. the contact stated that when driving, the steering wheel locked up. the contact replaced the steering column twice but the failure continued. the vehicle had not been repaired a third time. the manufacturer had not been notified. the vin was unavailable. the current mileage was approximately 176,000. the failure mileage was approximately 30,000-bk | |||
| 03/03/2011 | 108000 | ||
| On saturday, march 26, 2011 i noticed the steering wheel shaking as my 2009 ford escape idled. this 'shaking' is random; it doesn't occur all the time. since around the beginning of march, there have been times that, when i start the vehicle, the power steering freezes. to rectify it, i shut off the vehicle, waited a few moments, re-started it and power steering was restored. one time however, the 'freezing' occurred when i turned a corner. on march 29 the power steering 'froze' again. i turned the vehicle off and then on again a couple of times to restore power steering but it was still absent. i drove about 60 miles with no power steering. i took the vehicle in to the local ford dealership march 30 and was told i need a new steering column, at a cost of $1200 for parts alone. i was also told in the interim, between now and when it is repaired it is safe to drive. my 2009 ford escape has been well-driven for the two and a half years i've had it, with no collisions, etc. that may have compromised it's quality and performance. | |||
| 07/30/2010 | 27850 | ||
| Tl-the contact owns a 2009 ford escape. the vehicle was parked in a gravel driveway, the contact exited the vehicle with the engine running and the gear selector shifted in the neutral position. unexpectedly, the vehicle rolled 50 feet approximately between 10 -15 mph and struck a wooden fence post causing the vehicle to stop. the contact then entered the vehicle; and observed that the steering wheel was spinning 360 degrees. the engine was turned off. a certified mechanic arrived at the scene to inspect the vehicle. he informed that the steering column detached from the base and the steering wheel clock spring emerged through the driver side windshield. in addition, the airbags failed to deploy. the front bumper sustained minor damage. there was no police report. the vehicle was towed to the dealer and repaired for the damages. the total repair cost was an estimate of $6,000. also, a field engineer diagnosed the vehicle. the contact was waiting upon an outcome of the investigation. the failure mileage was 27,850. js | |||
| 06/04/2010 | 23389 | ||
| Tl-the contact owns a 2009 ford escape. the contact stated while in park the steering wheel froze up and would not turn left or right. the vehicle was shut off and upon restart the following day operated as normal. the vehicle was taken to an authorized dealer where the steering column was replaced. the failure and current mileages were 23,389. sm. | |||
| 08/03/2009 | 1356 | ||
| Tl* the contact owns a 2009 ford escape. he purchased the vehicle new and within the first week while driving out of the drive way he noticed that when he turned the steering to the right there was a loud noise as if metal hitting against metal. he took the vehicle to the dealer several times. the dealer stated that nothing was wrong with the steering. the dealer stated because the vehicle is black and it is warm, that is why he was hearing that noise. however the contact took the vehicle back to the dealer. the dealer replaced several parts. he doesn't know the name of the parts that were replaced; however the failure was not corrected. the dealer ordered an engineer to inspect the vehicle. the engineer's investigation concluded that the noise was normal. he contacted the manufacturer .the manufacturer stated that the dealer was an independent dealer therefore they could not assist him. the failure mileage was 1,356 and the current mileage was 13,200. | |||
| 07/13/2009 | 1113 | 1 | |
| 2009 ford escape (rental car) i received this new rental car from a major rental car company at the seattle/tacoma airport with only with 83 miles on the odometer. i rented the car on approximately 7-7-09. on 7-13-09, with approximately 1,100 miles on it, the front (passenger side) wheel separated from the lower control arm (i believe that is what it is called). i do know it came off the spindle. my wife and children were on vacation with me when the incident occurred. i had exited the highway and near the end of the exit lane, i was driving around a sharp, left hand, banked, hairpin corner that crosses over the highway. the exit lane was extremely long and i believe i was going about 20-25 miles per hour, when the wheel separated halfway through the hairpin turn. i heard a clunk clunk and the tire skidding. it was hard to keep the ford escape from leaving the roadway on the right, but because of my low speed, i was able to move over to the shoulder under control. i am extremely thankful the wheel did not separate from the chassis when we were traveling at 70 mph on the highway. there were no injuries and no damage to the fender or fender well and from what i could see no damage to the wheel. it looked like a bolt was missing from the collar (i don't know what you call it) that surrounds the spindle. don't these bolts have cotter pins? the tire went flat after three hours. the policeman asked me if i had run over something. i didn't think so, but we walked the roadway before the skidmarks anyway. neither the policeman nor i found anything. i never abused the rental car. i have pictures. *tr | |||