Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||||
| TSB-12-4-3 | 04/03/2012 | 10044854 | Ford: vehicle's liftgate is difficult to open or difficult to close. *pe | 08/01/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 06/01/2011 | 5 | 08/14/2010 | |
| Letter from congressman brown on behalf of constituent regarding problems with her 2009 ford escape; she has an arbitration date on june 28 in columbus, ohio; please respond directly to the cleveland office *tgw the consumer stated the vehicle has been to the dealer on five occasions because the vehicle would jump/lunge while engaging it into drive or reverse. within the last year, the vehicle began to lung/jump while driving down the highway. the vehicle has also been to the dealer six times for a rear leaking window. the weather striping was replaced, but the leak continued. recently, when the consumer filled the gas tank, it only registered a half tank. also, there was a vibration coming from the vehicle while driving 25 mph. *jb | |||
| STRUCTURE - BODY | |||
| 11/15/2011 | 42000 | ||
| The rear hatch on my 2009 ford escape xlt 4x4 finally quit opening. i have had the vehicle into the dealer for numerous issues and always mentioned a problem with the rear hatch not always opening but they could never duplicate the problem. i am now 5000 miles out of the bumper to bumper warranty and the hatch will not open. it used to 'hang up and not open on occasion, but now appears to be permanent. when i called my dealer they told me it was out of warranty and they had other customers that had the same problem, unfortunately, those customers paid between $250.00 and $700.00 to have it fixed. i contacted ford directly requesting they repair the the lift gate since it had been reported when originally under warranty, only to be advised to pay to have it repaired as it is now out of warranty, and save my receipts in case there ever is a recall. (i find this statement interesting because it means they are aware of the problem). the only latch on the lift gate is a button above the license plate, there is no latch inside the vehicle or glove compartment that would allow you to manually open it. i consider this a huge safety concern. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 07/13/2009 | 1113 | 1 | |
| 2009 ford escape (rental car) i received this new rental car from a major rental car company at the seattle/tacoma airport with only with 83 miles on the odometer. i rented the car on approximately 7-7-09. on 7-13-09, with approximately 1,100 miles on it, the front (passenger side) wheel separated from the lower control arm (i believe that is what it is called). i do know it came off the spindle. my wife and children were on vacation with me when the incident occurred. i had exited the highway and near the end of the exit lane, i was driving around a sharp, left hand, banked, hairpin corner that crosses over the highway. the exit lane was extremely long and i believe i was going about 20-25 miles per hour, when the wheel separated halfway through the hairpin turn. i heard a clunk clunk and the tire skidding. it was hard to keep the ford escape from leaving the roadway on the right, but because of my low speed, i was able to move over to the shoulder under control. i am extremely thankful the wheel did not separate from the chassis when we were traveling at 70 mph on the highway. there were no injuries and no damage to the fender or fender well and from what i could see no damage to the wheel. it looked like a bolt was missing from the collar (i don't know what you call it) that surrounds the spindle. don't these bolts have cotter pins? the tire went flat after three hours. the policeman asked me if i had run over something. i didn't think so, but we walked the roadway before the skidmarks anyway. neither the policeman nor i found anything. i never abused the rental car. i have pictures. *tr | |||