Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 09/07/2012 | 92000 | ||
| My vehicle will be driving fine until suddenly the car losses the ability to accelerate and the wrench light appears and the engine shakes forcefully. at that time i power the vehicle off and restart it. when it restarts the engine shakes for like 30 seconds and then the car proceeds to drive normal until the next incident occurs. at the time i was driving on a busy road at about 50 miles per hour. this has happened on several occasions. i was on the highway driving 65 and it has happened. i have three kids and this is extremely dangerous. | |||
| 12/18/2012 | 45000 | ||
| Driving and wrench light came on at the same time that the vehicle lost power. this had happened previously on 11/25/12 and the dealer repair was replacing both vct solenoids and valve cover gaskets. both times when this had happened before i turned the engine off and restarted after 3-5 minutes. i was able to go another 6-8 miles and then the wrench light came back on. the second time, the check engine light came on and then seconds later 8 other lights were lit on the dash. i turned the engine off after coasting to the median of the highway (was in left lane with traffic at 55mph) and waited for a tow from the dealer. now the dealer is telling me this repair (replacement of throttle body) is not covered as the vehicle is more than 3 years old (actually, i've had it for 44 months). i want ford to pay for this repair as it seems rather common from what i'm seeing on-line. | |||
| 07/15/2012 | 29500 | ||
| I was driving on a freeway going approx 55 mph. after driving approx 6 miles the rpm's started to rev up and down from 500 to the max rpm. i could hear the engine reving but my speed was not changing. i could not accelerate, i could only break. i quickly pulled to the side of the road, shut off the engine and waited for approx. 5 minutes. i restarted the engine, reved the engine a few times. all seemed normal. so i continued slowly. nothing futher happened for 3 weeks. then it happened again, also on the freeway at the same approximate speed. i did the same thing and had no issues until recently. since then my mpg has gone down from avg 28 to avg 24 mpg. the engine/trans? always hesitates to shift and occasionally the rpm's go higher then they should before the engine shifts back down. two days ago on 11/22/12 i was stopped at a red light after getting off the freeway (70 mph). after sitting through the red light i attempted to accelerate, my car would not move. the rpm's did not move either, they were steady at idle rpm of about 1500. i hit the gas peddle again and finally my car jerked into gear and revved up to about 3000 rpm. i tried to replicate this at the next stop light but it hasn't done it since. i will be taking my car in on monday to have it looked at but fear that dealer will again find nothing wrong. after my first incident i took it to the dealership and they found nothing wrong with it. i was told it was probably just because it was hot outside. | |||
| 10/30/2012 | 27000 | ||
| Pulling out into traffic while stopped, pressed gas peddle car rolled but not strong , hesitated as i had told ford dealer, had to slam brakes so car would not go, by then upcoming car was to close. no accident but scarred me. this happens often. not safe to have passengers, or myself. many complaints to ford but nothing done about it. | |||
| 08/19/2010 | |||
| I was driving on the highway when the suv started to decelerate. i was traveling at 70mph. the rpm did not change when i pressed the gas pedal. the suv coasted to 0mph. i had to turn the car off for a few minutes. when i restarted it, it drove well enough to get to the ford dealership. diagnostics were run and i was told that it was a hiccup and nothing registered in the computer as an alert. i was told to return if it happened again but was told again that it was a hiccup. the following week, it happened again as i was leaving work. i drove to the ford dealership but this time i took video. i was told it was the throttle that needed to be replaced. possibly a sensor?? i'm not sure. because the suv was out of warranty and it was a saturday, ford didn't know if my extended warranty would cover the part. they cleaned the throttle, i think, and told me to come back on monday. i drove out into the road in front of the dealership and the throttle messed up again. the car decelerated. i turned it off, waited, turned it back on and drove back and paid for ford to install the part. the car still seems to want to decelerate at times but it doesn't and there are no warning alerts/lights. again, i do have video of what actually happened the 2nd time the suv's throttle messed up. | |||
| 07/30/2012 | |||
| The car jerks forward without pressing the gas pedal. when switching from reverse to drive it jerks forward also. i just read an article that talks about the same type of problem with other ford escapes. | |||
| 07/12/2012 | 44000 | ||
| My ford escape is a 2009, 3 year old car with regular maintenance checks. on july 12th, i opened and closed the driver door and the window slid down. once taken to get diagnosed, i was told the regular cable had gone out. i had it fixed and was on my way. on july 16th, just 4 days after, i was picking up dry cleaning, i put clothes in the back seat, and once the door was closed, same thing happened, window slowly slid down. no opening/closing windows to provoke it. i was told once again it was the regulator cable and needed to be replaced. both problems exactly the same, within 4 days of each other. all mechanics and service reps told me it was very unusual that the regulator go out on such a new car. called ford corporate and was unable to get assistance to pay for this defect. how can a 3 year old car with no extreme use of the power windows be capable of such problems? the car is defective and ford should've paid for the repair. | |||
| 06/16/2012 | 58000 | ||
| Driving ford escape 2009 at consistent highway speed for approximately 20 minutes. iphone plugged into usb port, head lights, air conditioning on and working. sudden feeling of hesitation and then floating. orange wrech light appeared. sudden loss of rpm's and engine power. semi-truck behind me weaved into other lane. i activated hazard lights and coasted/changed lanes over 3 lanes of highway traffic to shoulder of expressway. stopped and parked car. wrench light remained on. air conditioning, music, and lights remained working. i looked up code in owner's manual and found powertrain service immediately. i turned off car. i turned off air conditioning, unplugged iphone, music, and lights. i restarted car. car immediately restarted with no warning light. with car in park, tested acceleration, no hesitation with rpms. i turned off car and waitied 5 minutes. i turned car back on, again no wrench light, no hesitation with rpm/gas pedal tested. i turned off hazards and attempted to drive. no further problem driving that night or the next day. on monday i took car to ford dealership for inspection. i was called and told that battery needed replacement. i explained i was concerned because there was no loss of auxillary power, rather engine power. the service representative stated they would replace battery at my agreement and continue testing. i was called later in day an notified that there was nothing wrong with my car. while waiting for call from dealer, i googled ford escape 2009 wrench light. i found multiple problems attributed to throttle body sticking, with inability of ford dealers able to identify this recurrent problem. my car remains at dealer. i called ford dealer again today and was told my car was fine to drive. i am concerned to drive this vehicle on any streeet/expressway with the potential for this to happen again, as reported by other drivers. | |||
| 11/25/2011 | 33633 | ||
| Sunroof exploded while driving down the road. glass exploded outward and not inward if something hit it. | |||
| 11/15/2011 | 42000 | ||
| The rear hatch on my 2009 ford escape xlt 4x4 finally quit opening. i have had the vehicle into the dealer for numerous issues and always mentioned a problem with the rear hatch not always opening but they could never duplicate the problem. i am now 5000 miles out of the bumper to bumper warranty and the hatch will not open. it used to 'hang up and not open on occasion, but now appears to be permanent. when i called my dealer they told me it was out of warranty and they had other customers that had the same problem, unfortunately, those customers paid between $250.00 and $700.00 to have it fixed. i contacted ford directly requesting they repair the the lift gate since it had been reported when originally under warranty, only to be advised to pay to have it repaired as it is now out of warranty, and save my receipts in case there ever is a recall. (i find this statement interesting because it means they are aware of the problem). the only latch on the lift gate is a button above the license plate, there is no latch inside the vehicle or glove compartment that would allow you to manually open it. i consider this a huge safety concern. | |||
| 11/01/2011 | 19000 | ||
| The entire interior of the car where any metal is exposed is completely rusted out. all the exposed metal components including the tracks for the front seats, the undersides of the seats, the bolts holding the seats in place, and any pieces of metal on the interior of the car that are exposed are completely rusted out. the car was taken into the dealer and i was told that ford does know about this problem and it is because all of the metal on the inside of the car is untreated metal and this will rust. i was further told that this is a cosmetic problem and because the car is still functioning then they are not responsible for fixing the problem. the interior of the car looks like an old, neglected car instead of a two year old pristine low mileage car that it is. ford refuses to fix this problem until the mechanisms completely rust out and fall apart. | |||
| 08/13/2011 | 38900 | ||
| On aug 13, 2011 the rear window on our 2009 ford escape shattered when the hatch door was closed. this is the second time that this has happened. the first time was nov 12, 2010 and we filed a report then too. fortunately, both times our car was sitting in our driveway. both times this happened for no apparent reason when my wife closed the door. we know that the nhtsa is investigating the 2010 - 2011 escape for this problem. please include earlier models as well. we believe this problem needs immediate attention because if it happened while driving on the highway a serious accident could occur. | |||
| 12/31/2010 | |||
| Walnut creek ford misrepresented that the ford escape i was purchasing with 17 inch wheels and tires could be driven with cables at the time that we acquired the vehicle and signed an acknowledgment that it could not use snow chains. subsequently, when we had to use the cables we discovered that the vehicle could not be driven in california in snow at all because neither cables or snow chains can be used. snow tires are not an option because the california highway patrol allows snow tires only with 4 wd vehicles and this car is a 2 wd vehicle, therefore, the vehicle cannot be driven safely in snow at all. this is a safety issue and the walnut creek ford dealership will not acknowledge its responsibility to remedy this safety defect and in fact will not even return my phone calls at all. | |||
| 11/12/2010 | 27000 | ||
| My wife was loading our escape trunk before going to work in the morning. when she closed the hatch door, the rear window shattered outward. it was like the window exploded sending glass all over the driveway behind the vehicle. the window cost almost $600 to replace and the ford body shop estimated almost $1,300 damage to the hatch finish for the nicks and scratches from the broken glass. we contacted ford but they refused to cover any of the damage. our insurance covered the cost of the repairs except for our $250 deductible. we found a web site where there were 31 incidents of escape rear windows shattering. we believe there must be a defect in the glass or window design and want to go on record that this is a problem with the ford escape. | |||
| 05/04/2010 | 8500 | ||
| Visible particulate matter of unknown origin coming from interior heating/cooling ducts of 2009 ford escape. dealer kept car for 2 days to blow out the system and eliminate the problem but it still persists, causing me to cough and sneeze. dealer states the white residue is not harmful but i do not agree and would like to have samples tested for toxicity and harmful effects from continuous inhalation. | |||
| 06/19/2010 | 19318 | ||
| White flaky material coming out of vent system. 2009 ford ecape. very serious see service bulletin tsb 09-21-6 | |||