Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Ready | 06/29/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Comm-trans lund: some 2009-2011 models may have the air bag inicator flashing with a stored trouble code. this is a software problem. *rm | 06/29/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 01/24/2013 | 74100 | ||
| The wrench icon illuminated the 4 times the escape failed to respond to acceleration. each time it needed to be turned off and restarted. 1st failure (1/24/13) was at about 20mph (or less) while making a u-turn. i was able to coast over to bus lane. 2nd failure (2/4/13) was at 50mph after traveling 30 miles in heavy traffic. i drove directly to a transmission shop and was told what an extreme safety issue this could be and that this was an expensive transmission to rebuild and it would be $2000 to $2500. 3rd failure (2/5/13) and by now i am quick to start emergency flashers. i was unable to restart in n. i was able to pull into a turn lane and had to turn escape off and restart. i started researching on internet and determined that the problem was the electronic throttle body. 4th failure (2/11/13) same senerio. 2/14/13 i drove to don reid ford, maitland, fl. i spoke to the service manager who agreed with me that the problem was the throttle body. $300 fix included $99. labor with a 12 month warranty at any ford dealer. that point sold me since this vehicle was likely to travel out of town, and that it could be done while i waited. i was not happy to check my paperwork after i got home and find that instead of stating the issue it said customer states replace throttle body per customer request i called the service manager and expressed my concern that this very dangerous safety issue was not documented on my paperwork. i was told that since the dealer did not diagnose the problem, which would have cost another $99 that this was the way it had to be written up. i believe that this sudden gas pedal failure could cause an accident and should be a recall before a death occurs. this 2010 was built 12/09. we bought this escape 10/3/12 with 73,600 miles on it. we have tested it out on a 200 mile trip and a 1,000 mile trip.now trust the 2010 escape. | |||
| 02/24/2013 | 40000 | ||
| Upon entering the flow of traffic on highway my 2010 ford escape began to accelerate on its own and increasing speed, realizing what was happening i engaged the brake to no avail, i was unable to stop my vehicle. i navigated to the shoulder and was gaining speed on the traffic ahead so i looked for an exit into a parking lot with no one walking in my way and turned into the lot literally on two wheels due to my increasing speed. i saw a wooded area with a snow bank and thought i would head that way rather than the alternative of other vehicles, building or people. as i got closer i then turned the engine off and stopped but not after standing on my brakes and smelling burning from them, | |||
| 02/06/2013 | 41788 | 1 | |
| I was driving down the road and my car stalled and started jerking before shutting down entirely. i would push on the gas and my car would not drive forward, as if it lost its power. the ford dealership had to replace the throttle body, after i owned the car for less than a year. *tr | |||
| 02/06/2013 | 41788 | ||
| I was driving down the road and my car stalled and started jerking before shutting down entirely. i would push on the gas and my car would not drive forward, as if it lost its power. the ford dealership had to replace the throttle body, after i owned the car for less than a year. | |||
| 12/04/2012 | 60400 | ||
| The car lost engine power unexpectedly while under way. pressing the gas pedal made no difference, and the car would not coast - it lost speed rapidly. upon turning the car off and waiting a few minutes, the car would restart and operate normally. sometimes it would operate for normally for the entirety of the trip, other times the car would exhibit the problem again. | |||
| 12/22/2012 | 43000 | 1 | |
| At freeway speed the car lost power. we were able to pull to the shoulder of the highway. a small wrench warning light appeared on the dashboard. we checked the owner's manual, and it referred to a throttle/power train issue and told us to seek dealer attention as soon as possible. the engine restarted, so we continued our trip. we stopped in sulfur springs, tx, at the ford dealership. that morning the vehicle battery was dead (which was the first problem we have ever had with the vehicle), and we began our trip after jump-starting the car. i thought the stalling was related to the battery problem. the events were explained to the tech, we replaced the battery which we felt would also solve the stalling problem. the stall occurred the next day, and again on our return trip. i took the vehicle to our local ford dealer where the throttle body assembly was replaced. we have not, as of now, tested the repair at freeway speed, but were assured by the dealer that the problem was solved. *tr | |||
| 12/22/2012 | 43000 | ||
| At freeway speed the car lost power. we were able to pull to the shoulder of the highway. a small wrench warning light appeared on the dashboard. we checked the owner's manual, and it referred to a throttle/power train issue and told us to seek dealer attention as soon as possible. the engine restarted, so we continued our trip. we stopped in sulphur springs, tx, at the ford dealership. that morning the vehicle battery was dead (which was the first problem we have ever had with the vehicle), and we began our trip after jump-starting the car. i thought the stalling was related to the battery problem. the events were explained to the tech, we replaced the battery which we felt would also solve the stalling problem. the stall occurred the next day, and again on our return trip. i took the vehicle to our local ford dealer where the throttle body assembly was replaced. we have not, as of now, tested the repair at freeway speed, but were assured by the dealer that the problem was solved. | |||
| 06/15/2012 | 29321 | 1 | |
| On june 15, 2012, the 2010 ford escape with 29321 miles lost power (i.e. no gas, but electronics remained on) while merging onto a crowded highway at 50 mph. an accident was barely avoided. error lights were lit on the dashboard and the car would not restart. however, upon removing the keys from the ignition and reinserting them, the error lights turned off and the car restarted without any apparent problems. the car was immediately driven to the university ford dealership in chapel hill, nc. the service department could not detect a problem, stated that the computer was not registering any errors, and returned the car without fixing anything. on june 27, 2012, the car (29988 miles) again lost power in the middle of an intersection while making a left turn. the car had been stopped at a traffic light and was accelerating from a stopped position. again, an accident was barely avoided. this time, the car's computer did register an error. the service department at university ford identified a faulty throttle body sensor (part no. 9l8z9e926a) and replaced it with part no. ds7z9e926a. the service department ensured the problem would not repeat itself. on november 24, 2012, the car (roughly 34000 miles) lost power for a third time while stopped at a traffic light. removing the keys from the ignition and replacing them allowed the car to be restarted, and the car was promptly taken to university ford. the service department stated that no error was registered on the computer and that the car would have to be returned. the warranty policy states that no parts can be replaced if a problem is not detected. *tr | |||
| 08/09/2012 | 42000 | 1 | |
| I was driving on the highway when suddenly i lost all acceleration and had to coast off the road. a wrench was lit up on my dashboard and although i had no acceleration, my engine was still sputtering/running. after turning the car off for a few minutes and restarting it, it ran fan and the wrench light was off. it ran fine for the next week until it happen again. i was pullin onto the access road to the highway and the car again lost all acceleration, but continued to run. this continued all the way home, which i arrived safely, luckily. i called a ford dealership and they were unable to get a service manager on the phone. they were supposed to call me back, which they never did. i ended up taking my car to another shop near my home and they told me that my electronic throttle body had gone out. they had recently made this fix to two other ford escapes, which concerned me. they also had to get the replacement piece directly from ford, which also concerns me because i am now convinced it is a faulty piece altogether. i still feel at risk as they have only replaced the piece which i feel may still by faulty. i am disappointed that ford was put so many people at risk and my hope is that this is researched and is recalled for peoples safety. i feel so blessed that my child was not in the car with me during these incidents although i was extremely scared for my own well being. i would like ford to be held responsible for this. *tr | |||
| 08/09/2012 | 42000 | ||
| I was driving on the highway when suddenly i lost all acceleration and had to coast off the road. a wrench was lit up on my dashboard and although i had no acceleration, my engine was still sputtering/running. after turning the car off for a few minutes and restarting it, it ran fan and the wrench light was off. it ran fine for the next week until it happen again. i was pullin onto the access road to the highway and the car again lost all acceleration, but continued to run. this continued all the way home, which i arrived safely, luckily. i called a ford dealership and they were unable to get a service manager on the phone. they were supposed to call me back, which they never did. i ended up taking my car to another shop near my home and they told me that my electronic throttle body had gone out. they had recently made this fix to two other ford escapes, which concerned me. they also had to get the replacement piece directly from ford, which also concerns me because i am now convinced it is a faulty piece altogether. i still feel at risk as they have only replaced the piece which i feel may still by faulty. i am disappointed that ford was put so many people at risk and my hope is that this is researched and is recalled for peoples safety. i feel so blessed that my child was not in the car with me during these incidents although i was extremely scared for my own well being. i would like ford to be held responsible for this. | |||
| 08/08/2012 | 35700 | 1 | |
| Twice, vehicle went into limp mode and failed to accelerate, once while stopped at a traffic signal, and a second time when turning onto another roadway. the engine would only idle and we had to pull out of moving traffic and shut down the engine for a minute and then restart. it would then run fine. guessing the throttle computer had to reboot to function again. *tr | |||
| 08/08/2012 | 35700 | ||
| Twice, vehicle went into limp mode and failed to accelerate, once while stopped at a traffic signal, and a second time when turning onto another roadway. the engine would only idle and we had to pull out of moving traffic and shut down the engine for a minute and then restart. it would then run fine. guessing the throttle computer had to reboot to function again. | |||
| 06/07/2012 | 34531 | ||
| Tl-the contact owns a 2010 ford escape. the contact stated that a bad odor was emitting from the air conditioner vents. the vehicle was taken to the dealer who diagnosed that there was mold in the evaporator. the vehicle was repaired but the failure recurred. the manufacturer was made aware of the failure who did not offer any assistance. the failure mileage was 34,531. pmb | |||
| 06/07/2012 | 34531 | ||
| Tl-the contact owns a 2010 ford escape. the contact stated there was a bad odor coming out of the air conditioner. the contact took the vehicle to the dealer for inspection and they stated that there was mold in the evaporator. the vehicle was repaired but the failure recurred. the manufacturer was notified and they stated that there was nothing that could be done about the failure. the failure mileage was 34,531. ap | |||
| 07/27/2012 | 47500 | 1 | |
| The car literally died while driving. i pulled over (coasted more like), turned off the engine and then tried to restart (it did). then it did the same thing an hour later. i was told by a trusted mechanic it's likely a defective throttle body assembly (tba) and that there's a note in the database indicating there might be a problem. i won't know for sure until it's replaced on thursday. i called ford and they said it's possible it could be covered under their 60,000/5yr power train warranty but that a dealer might say it's under the 3 yr warranty and thus passed coverage. i went to a nearby ford dealership and surprise, surprise it's not covered. how can a car literally dying while on an interstate highway not be due to a defective part?! it's a 2010 model. i've got less than 50,000 miles on it. also the emissions warranty book specifically lists the tba as covered and it's not limited to 3 years. this looks like an accident waiting to happen. it's not a minor problem like the air conditioning going out. and i don't think this is an isolated incidence if there is sufficient concern that a mechanic can see a warning on the part. hope i'm wrong. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 08/01/2011 | 12300 | ||
| While driving to the tpa on i-75 approaching the exit for i-4 we slowed for a truck that cut us off. our vehicle shifted down at least two gears which caused the engine to over rev. we tried to speed up, but the engine just revved higher. so we slowed while exiting on to the ramp for i-4. we were able to get over to the right and pull off the ramp road before getting on to i-4. we turned the engine off and sat for a few minutes to compose ourselves. i was hoping that the system would reset itself so we could continue. we started the engine and we continued to the airport without anymore problems. i drove home, called john at brandon ford and described the problem. he said it would be difficult to solve the problem because none of the dash lights came on during the incident. he said to drive the vehicle and hopefully it wouldn't happen again. i drove for two weeks drove without incident until 8/26/2011. the same thing happened as before. the engine down shifted about 65 mph and the engine began revving. we slowed the vehicle and came to a stop to make a left turn. after accelerating we felt the engine over revving before shifting. the vehicle is unsafe to drive. it is unpredictable as to when a problem will occur. it's a matter of time before something bad is going to happen. we need this problem fixed with assurance that it is truly fixed or we need restitution from ford for selling us an unsafe vehicle. | |||
| 03/21/2011 | 8500 | ||
| Was stopped in traffic - traffic began to move, i pressed on accelerator and proceeded. hit about 5 mph and engine lost power completely and steering wheel locked up - radio and a/c remained on. battery and oil warning lamps on dash illuminated. was able to put vehicle in neutral and move to side of road. turned ignition off and was able to re-start vehicle as normal. proceeded to my destination as normal. | |||
| 01/07/2011 | 10000 | ||
| My 2010 ford escape with remote start malfunctioned in 2010 and 2011. the unit starts the vehicle when fobs are laying untouched on a table and away from all possible contact. a reprogramming of the unit was completed in 2010 but the incident occurred again in january of 2011. the entire unit was replaced on 1/12/2011. carbon monoxide poisoning a distinct possibility. | |||
| 04/20/2010 | 2000 | ||
| Tl* the contact owns a 2010 ford escape. the contact stated that whenever he got out of the vehicle, he would get shocked from any metal part of the door. the dealer stated that the failure was an operational characteristic of the vehicle. the failure mileage was approximately 2,000. the current mileage was approximately 4,600. | |||
| 12/14/2009 | 500 | 1 | |
| Purchased 2010 ford escape xlt on 12-12-09. on monday, 12-14-09 power steering went out and light for stabilizer came on and would not shut off. car was hardly drivable and extremely hard to steer. dealership stated the power steering was newly computerized this year and did not run on belt and pistons anymore. dealership replaced steering column and returned car on friday 12-18-09. today is 1-6-10 and my power steering went out again tonight. will be taking vehicle to dealership tomorrow. will post second complaint for the 2nd incident once resolved. *tr | |||
| ELECTRICAL SYSTEM - BATTERY | |||
| 01/28/2010 | 3950 | ||
| Tl*the contact owns a 2010 ford escape xlt. while driving 10 mph and entering a ramp the vehicle shut off. the battery and oil light flashed on the dashboard. the contact changed gears to neutral, turned on the hazard lights, and pulled the vehicle over to the side of the road. the contact shut the engine off for a few minutes and was able to restart the vehicle and drive to her destination. she did not use the heat or radio in case the failure was caused by the battery. the vehicle has not been diagnosed at this time. the contract is concerned that the failure could cause a major crash to occur. the failure mileage was 3,950. | |||
| ELECTRICAL SYSTEM - IGNITION | |||
| 08/19/2010 | 1 | 06/12/2010 | |
| 2010 ford escape. consumer states vehicle has a fast idle speed, ignition key lock problem and a soft brake problem. *tgw the consumer requested to have the idle speed lowered to 500 rpm. the dealer stated that could not be done because the idle was set at the factory. the consumer stated the vehicle would roll forward and backwards due to the fast idle speed. he almost hit the back of a building because the vehicle rolled back when he started the vehicle in reverse. the key was difficult to turn in the ignition which made it difficult to start the vehicle. *jb | |||