Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - COLUMN | |||||
| TSB-10-13-2 | 06/01/2010 | 10034548 | Ford/mercury: steering column pop/clunk noise on turns. some vehicles may exhibit a pop or clunk noise from the steering column area while turning. this noise typically occurs quarter turn before the steering wheel reaches it's end of tr | 12/03/2010 | |
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||||
| SB-21321 | 05/01/2010 | 10034530 | Ford/mercury: clunk noise at steering; stops during first lock to lock cycle. the noise typically occurs during tight parking lot maneuvers. the clunk noise heard on the first steering lock to lock cycle is a normal characteristic of the | 11/29/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 01/10/2013 | 96000 | ||
| Tl - the contact owns a 2010 ford escape. the contact stated that while attempting to start the vehicle, she was unable to move the steering wheel. the vehicle was taken to the dealer. the technician diagnosed that the steering shaft torque sensor needed to be replaced. the manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included on any recalls. the vehicle was repaired. the failure mileage was 96,000 and the current mileage was 96,700. mah | |||
| 01/10/2013 | 96000 | ||
| Tl - the contact owns a 2010 ford escape. the contact stated that while attempting to start the vehicle, she was unable to move the steering wheel. the vehicle was taken to the dealer. the technician diagnosed that the steering shaft torque sensor needed to be replaced. the manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included on any recalls. the vehicle was repaired. the failure mileage was 96,000 and the current mileage was 96,700. pm | |||
| 12/13/2012 | 72347 | 1 | |
| On the morning of 12/13/12 i was on my way to my daughters daycare & my work going around 70 mph on i-75 south with my 22 month old daughter in her car seat, when my steering wheel locked up on me in my 2010 ford escape. i couldn't move the car to get over onto the shoulder. i started to panic! my alignment was a little off i guess, so my tires led me to the left (thank god) & i was able to stop my car on the shoulder by slowing down & letting my car glide over. i had power steering fluid at the time, but yet i wasn't even able to strong arm the steering wheel to get it to move. it was completely locked! the ford dealership told me i had to have the whole steering system replaced and will cost me $1,200. my (2010) 3 year old car is no longer under it's 36,000 warranty, so of course ford thinks i should pay for it! how can a steering wheel not be able to move side to side??? it's a steering wheel! this wasn't caused by any lack of maintenance or vehicle up keep. there should be no reason a 3 year old car should need a whole new steering system! this could have killed my 2 year old daughter & i if the express way started to curve. i was blessed i-75 was going straight at the time! please recall this, so no one else is killed or they are put in harms way. here is a website with other people who have had problems...... http://www.carproblemzoo.com/ford/escape/2010/power-steering-failed-problems.php. *tr | |||
| 12/13/2012 | 72347 | ||
| On the morning of 12/13/12 i was on my way to my daughters daycare & my work going around 70 mph on i-75 south with my 22 month old daughter in her car seat, when my steering wheel locked up on me in my 2010 ford escape. i couldn't move the car to get over onto the shoulder. i started to panic! my alignment was a little off i guess, so my tires led me to the left (thank god) & i was able to stop my car on the shoulder by slowing down & letting my car glide over. i had power steering fluid at the time, but yet i wasn't even able to strong arm the steering wheel to get it to move. it was completely locked! the ford dealership told me i had to have the whole steering system replaced and will cost me $1,200. my (2010) 3 year old car is no longer under it's 36,000 warranty, so of course ford thinks i should pay for it! how can a steering wheel not be able to move side to side??? it's a steering wheel! this wasn't caused by any lack of maintenance or vehicle up keep. there should be no reason a 3 year old car should need a whole new steering system! this could have killed my 2 year old daughter & i if the express way started to curve. i was blessed i-75 was going straight at the time! please recall this, so no one else is killed or they are put in harms way. here is a website with other people who have had problems...... http://www.carproblemzoo.com/ford/escape/2010/power-steering-failed-problems.php | |||
| 11/05/2012 | 35000 | 1 | |
| Power steering fails for several seconds when turning steering wheel to a hard left or right. most commonly occurs when parallel parking. the problem started out as a once in a while event and is now becoming more frequent. *tr | |||
| 11/05/2012 | 35000 | ||
| Power steering fails for several seconds when turning steering wheel to a hard left or right. most commonly occurs when parallel parking. the problem started out as a once in a while event and is now becoming more frequent. | |||
| 09/05/2012 | 81000 | 1 | |
| Upon startup, vehicle extremely difficult to turn, no power steering. took to local ford dealership. hard fault code b1342, epas failure. repair: replace entire steering column. if this had happened on the freeway at higher speed, the ability to swerve would have been near impossible, potentially causing a serious accident. cost of repair, $1400. *tr | |||
| 09/05/2012 | 81000 | ||
| Upon startup, vehicle extremely difficult to turn, no power steering. took to local ford dealership. hard fault code b1342, epas failure. repair: replace entire steering column. if this had happened on the freeway at higher speed, the ability to swerve would have been near impossible, potentially causing a serious accident. cost of repair, $1400. | |||
| 08/22/2012 | 27000 | ||
| Tl- the contact owns a 2010 ford escape limited. the contact stated that while the driver was traveling 5 mph the power steering assist failed, causing the steering wheel to spin out of control. the contact was unable to maneuver the vehicle with the steering loss and crashed into a pole. the contact sustained head and arm injuries. the police were not contacted. the vehicle was towed to a private mechanic. the manufacturer was not contacted and the vehicle was not repaired. the failure and current mileages were 27,000. kmj | |||
| 08/22/2012 | 27000 | ||
| Tl- the contact owns a 2010 ford escape limited. the contact stated while the driver was traveling 5 mph the steering failed causing the steering wheel to spin out of control and the vehicle crashed into a pole. the crash caused head and arm injuries to the driver. the police were not contacted. the vehicle was towed to a private mechanic. the manufacturer was not contacted and the vehicle was not repaired. the failure and current mileages were 27,000. rds. | |||
| 05/18/2012 | 64000 | ||
| Tl* the contact owns a 2010 ford escape. the contact stated that while driving approximately 30 mph in reverse, the steering wheel unexpectedly seized without warning. the steering wheel was maneuvered numerous times and then eventually released. the vehicle was currently being diagnosed by an authorized dealer. the technician stated that the steering column would need to be replaced. the vehicle had not been repaired. the manufacturer was notified of the failure. the approximate failure mileage was 64,000. | |||
| 05/18/2012 | 64000 | ||
| Tl-the contact owns a 2010 ford escape. the contact stated that while driving approximately 30 mph in reverse, the steering wheel unexpectedly seized without warning. the steering wheel was maneuvered numerous times and then eventually released. the vehicle was currently being diagnosed by an authorized dealer. the technician stated that the steering column would need to be replaced. the vehicle had not been repaired. the manufacturer was notified of the failure. the approximate failure mileage was 64,000. sm. | |||
| 05/18/2012 | 64000 | ||
| Tl-the contact owns a 2010 ford escape. while driving approximately 30 mph in reverse, the steering wheel unexpectedly locked without warning. the steering wheel was maneuvered numerous times and then eventually released. the vehicle was currently being diagnosed by an authorized dealer. the technician informed the steering column would need to be replaced. the vehicle had not been repaired. the manufacturer was notified of the problem. the approximate failure mileage was 64,000. js | |||
| 07/18/2011 | 32500 | ||
| 2010 ford escape limited awd, build date 10-29-2009. power steering failed during left turn, nearly causing a sideswipe crash when the steering wheel would not return to straight ahead position. quick reflexes and braking prevented the crash. car had been running for about 5 minutes, outside air temperature was 106 degrees. after braking the power steering resumed normal functioning. | |||
| 08/01/2010 | 1200 | ||
| Tl*the contact owns a 2010 ford escape. the contact stated while driving approximately 55 mph the vehicle began to veer to the left and right. the vehicle was taken to an authorized dealer where they were unable to diagnose the failure. the vehicle was not repaired. the failure continued to recur. approximately six months later, while driving approximately 55 mph the power steering failed and the contact had a hard time turning the steering wheel. the vehicle was taken to an authorized dealer where the contact where an unknown steering mechanism was replaced. the failure mileage was 1,200 and the current mileage was 10,500. | |||
| 08/01/2010 | 1200 | ||
| Tl-the contact owns a 2010 ford escape. the contact stated while driving approximately 55 mph the vehicle began to veer to the left and right. the vehicle was taken to an authorized dealer where they were unable to diagnose the failure. the vehicle was not repaired. the failure continued to recur. approximately six months later, while driving approximately 55 mph the power steering failed and the contact had a hard time turning the steering wheel. the vehicle was taken to an authorized dealer where the contact where an unknown steering mechanism was replaced. the failure mileage was 1,200 and the current mileage was 10,500. sm. | |||
| 06/29/2010 | 800 | ||
| Purchased new ford escape 06/01/10, at approx 800 miles it developed a metal to metal clicking sound within steering column when manuvering in and out of parking lots and slow speed turns. brought escape to dealer on 06/21/10, dealer said they have to realign motor to frame. noise returned and escape was returned to dealer on 07/27/10. dealer replaced steering shaft and coupling. noise returned again, escape returned to dealer on 08/30/10, this time they are replacing whole steering column. as of 09/13/10 dealer still has escape. ford issued ssm # 21321 but this was a different kind of noise and service manager agreed. to me noise sounded like the steering wheel lock was trying to engage and that may be why they are replacing steering column. | |||
| 12/14/2009 | 500 | 1 | |
| Purchased 2010 ford escape xlt on 12-12-09. on monday, 12-14-09 power steering went out and light for stabilizer came on and would not shut off. car was hardly drivable and extremely hard to steer. dealership stated the power steering was newly computerized this year and did not run on belt and pistons anymore. dealership replaced steering column and returned car on friday 12-18-09. today is 1-6-10 and my power steering went out again tonight. will be taking vehicle to dealership tomorrow. will post second complaint for the 2nd incident once resolved. *tr | |||