Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | |||||
| TSB-10-22-10 | 11/09/2010 | 10039131 | Ready | 07/11/2011 | |
| TSB-10-22-10 | 11/09/2010 | 10039131 | Ford:the liftgate window glass may break in cold temperatures. 2010-2011 escape/mariner. *rm | 07/11/2011 | |
| TSB-11-2-9 | 02/11/2011 | 10039080 | Ready | 07/07/2011 | |
| TSB-11-2-9 | 02/11/2011 | 10039080 | Ford: the liftgate window glass may break in cold temperatures. 2010-2011 escape/mariner. *rm | 07/07/2011 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY | ||||||
| PE11016 | FORD MOTOR COMPANY | 04/27/2011 | 08/18/2011 | Rear Liftgate Window Glass Breakage | ||
| In its response to the agency, ford acknowledged a higher than normal level of glass breakage incidents in the model year (my) 2010 to early-build my 2011 subject vehicles.the incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends odi investigates) that could explain the reports.it did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.starting at my 2008 vehicle production the motor was attached to the glass using an adhesive.ford revised that design to a nut and bolt type attachment in october 2010, during my 2011 vehicle production.odi's review of ford data indicates that vehicles built after this change exhibit lower glass breakage rates.among the 296 consumer complaints on the subject vehicles, odi identified 15 injury incidents resulting in a total of 18 alleged injuries.all the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see pe04-045, my 2002 ford explorer liftgate glass failure, which resulted in nhtsa safety recall 04v442). in november 2010 ford issued technical service bulletin (tsb) 10-22-10 to address reports of liftgate glass breakage on all my 2010 vehicles, and my 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.the tsb enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances. | ||||||
| PE11016 | FORD MOTOR COMPANY | 04/27/2011 | Liftgate Window Glass Breakage | |||
| Odi has received eighteen consumer complaints concerning liftgate window glass breakage on 2010-2011 ford escape and mercury mariner vehicles. the complaints alleged that the liftgate window glass shattered spontaneously, while opening the liftgate or while closing the liftgate. in one alleged injury incident, the complainant and her 10 year old son were cut by glass fragments.many of the incidents occurred during cooler temperature operation.ford issued tsb 10-22-10 dated november 22, 2010 titled broken liftgate window glass - built on or before 10/15/2010 for the subject vehicles.the issue section of the tsb states some 2010-2011 escape and mariner vehicles built on or before 10/15/2010 may experience the liftgate window glass breakage, typically when colder ambient temperature are present.this pe investigation is opened to ascertain the extent of the issue. | ||||||
| VISIBILITY - GLASS, SIDE/REAR | ||||||
| PE11016 | FORD MOTOR COMPANY | 04/27/2011 | 08/18/2011 | Rear Liftgate Window Glass Breakage | ||
| In its response to the agency, ford acknowledged a higher than normal level of glass breakage incidents in the model year (my) 2010 to early-build my 2011 subject vehicles.the incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends odi investigates) that could explain the reports.it did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.starting at my 2008 vehicle production the motor was attached to the glass using an adhesive.ford revised that design to a nut and bolt type attachment in october 2010, during my 2011 vehicle production.odi's review of ford data indicates that vehicles built after this change exhibit lower glass breakage rates.among the 296 consumer complaints on the subject vehicles, odi identified 15 injury incidents resulting in a total of 18 alleged injuries.all the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see pe04-045, my 2002 ford explorer liftgate glass failure, which resulted in nhtsa safety recall 04v442). in november 2010 ford issued technical service bulletin (tsb) 10-22-10 to address reports of liftgate glass breakage on all my 2010 vehicles, and my 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.the tsb enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances. | ||||||
| PE11016 | FORD MOTOR COMPANY | 04/27/2011 | Liftgate Window Glass Breakage | |||
| Odi has received eighteen consumer complaints concerning liftgate window glass breakage on 2010-2011 ford escape and mercury mariner vehicles. the complaints alleged that the liftgate window glass shattered spontaneously, while opening the liftgate or while closing the liftgate. in one alleged injury incident, the complainant and her 10 year old son were cut by glass fragments.many of the incidents occurred during cooler temperature operation.ford issued tsb 10-22-10 dated november 22, 2010 titled broken liftgate window glass - built on or before 10/15/2010 for the subject vehicles.the issue section of the tsb states some 2010-2011 escape and mariner vehicles built on or before 10/15/2010 may experience the liftgate window glass breakage, typically when colder ambient temperature are present.this pe investigation is opened to ascertain the extent of the issue. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 02/02/2013 | 26829 | 1 | |
| Vehicle was parked in a lot of a grocery store, opened hatch and put grocery in back of hatch. when i closed hatch door the window exploded sending glass inside the back and on the ground. temperature was below freezing and there nothing that hit the glass to cause it to shatter. did not close hatch door with any excessive force. *tr | |||
| 12/25/2012 | 34000 | 1 | |
| When closing the rear hatch of the 2010 ford escape, the glass shattered. temperature below freezing at the time and matches tsb: tsb-11-2-9. no reason for the glass to break at all. glass shattered and cut my finger. small chunk of glass had to be removed from finger. *tr | |||
| 11/16/2012 | 31000 | 1 | |
| My family was about to leave on a trip, my wife closed the rear trunk of our 2010 ford escape, and the window on the rear trunk shattered completely. there was absolutely no obstruction; the window exploded on impact. broken glass fell in all directions: in the car, in the parking lot, on my wife, and around the neighboring cars. we cleaned up the glass on the ground and drove the car to our dealership. we have a full bumper-to-bumper warranty, but were told this type of damage is unwarrantable. as it was explained to me, any instance in which a window shatters completely and glass shards fall inside the car, ford concludes there must have been an obstruction and does not cover the cost of replacement. ford's corporate office said they could not overturn the serviceman's conclusion unless there was a recall on the part in question. i believe this is an abuse. the window is clearly defective: i have been driving for seventeen years and never witnessed a window explode as this one did, and then i find that at least 18 similar complaints have been filed with the nhtsa for the same issue. to insist that a part must be under recall before they honor a warranty is an unrealistic hurdle that ford puts in place. *tr | |||
| 01/01/2011 | 10000 | ||
| Tl-the contact owns a 2010 ford escape. the contact stated that the windshield glass would fracture with the slightest impact. the vehicle was taken to a glass mechanic who advised the contact that the windshield glass was installed at an incorrect angle. the windshield was not repaired. the failure mileage was 10,000 and the current mileage was 21,643. kmj | |||
| 01/01/2011 | 10000 | ||
| Tl-the contact owns a 2010 ford escape. the contact stated that the windshield glass would fracture with the slightest impact. the vehicle was taken to a glass mechanic who advised the contact that the windshield glass was installed in an incorrect angle. the windshield was not repaired. the failure mileage was 10,000 and the current mileage was 21,643. li | |||
| 12/15/2011 | 40500 | ||
| The glass on the driver's side door of my vehicle has many verticle scrathes - more as i use the window. i am fearful that as time passes these scratches will impair my view. i have read of many owners having the same problem and at least one in which the glass spontaneously 'spider webbed'. i have contacted the local ford dealer as well as ford customer care regading this issue and because the vehicle is out of warranty for that component they will not repair. they will not even allow a field representative to have a look. ford has issued a technical service bulletin - tsb 10-25-5 that describes the problem i am experiencing and the repair procedures. currently there are numerous scratches on the driver's side and a few on the passenger side (passenger window is used less frequently). there are numerous complaints regarding window glass - http://www.aboutautomobile.com/complaint/2010/ford/escape/window+glass. http://www.arfc.org/complaints/2010/ford/escape/visibility/problem.aspx. i am contacting you becuase i feel this and other glass problems are a safety issue and should be recalled and repaired by ford.please help to fix these problems and mine. thank you, | |||
| 11/21/2011 | 17 | ||
| While closing the rear hatch, the glass/hatch exploded. exploeded into and outside of the car hitting my daughter in the face. there was not unusual tention or binding while closing the rear glass hatch. did not require additional effort to close it. vehicle was in park engine was off temparature outside approx 50 degrees vehicle was warm as it had been previously driven | |||
| 10/24/2011 | 4500 | ||
| Rear wiper fails to operate at constant speed, often preventing driver from seeing what is behind, which creates a safety concern. owner's manual (page 66) states that rear wiper has a normal speed and an intermittent speed. however, dealership and ford customer care claim that two intermittent settings (one with longer delay) is the design intent. this is absurd. no other vehicle with a rear wiper which i have driven (rent frequently) does not have a constant speed operation. | |||
| 08/07/2011 | 45000 | ||
| 2010 ford escape limited(hybrid) rear windshield glass exploded sometime during the day while i was working a 12 hour shift in the parking lot of my current job. location being indianapolis, in, yesterday was in the 90 degree range of temperature. walk out to my car about 1:30 a.m. this morning and saw glass all over the ground, looked up to my vehicle, and noticed the back window was still in one piece in the middle and glass cracked out all around the edges. no sign of an accident or damage to the exterior of my vehicle except little scratches from where the glass had busted out. components holding the glass were hanging out of the latch including the windshield wiper component, hinges glass was attached to., and glass latch you would use to open the compartment. being that this happened on a saturday night/sunday morning, no replacements were done as the ford dealership will not be open until monday. have a 5 year/100k warranty on the vehicle and plan on taking it in the first thing tomorrow morning. the trunk compartment had not been used all day or even the vehicle since about 11 am earlier saturday morning. had been sitting for close to 13 hours. glass exploded out about 4-5 feet behind the vehicle. very displeased. | |||
| 05/06/2011 | 10295 | ||
| My husband and i were at our camp site and loading the vehicle for a trip in the woods. it was early morning, around 34 degrees outside. we had the rear hatch door open, putting the dogs inside the back of the vehicle. upon closing the hatch, the rear hatch window violently exploded. glass went flying everywhere, luckily the dogs weren't hurt and no persons were in the car at the time. we immediately called our ford dealer to report the incident & asked if there was a defect known and if this was a warranty issue. they said they had never heard of a problem. this is extremely dangerous!!! i can only imagine there are probably lots more of these incidents that haven't been reported because most companies flat out tell you glass is not covered. | |||
| 01/20/2011 | 11342 | ||
| Closed rear door on my 2010 ford escape. the window shattered and the glass cut up my hand. | |||
| 12/17/2010 | 10600 | ||
| I went to open up my real tailgate to place a blanket in the back of the escape. i closed the tailgate with normal velocity and when it shut, the rear window imploded. the tailgate was not slammed, the window itself did not have any damage prior to this incident. i only had the car for <1 month. i only put 312 miles myself on the vehicle. this could of been more dangerous if either the vehicle was traveling or children were in the backseat. | |||
| 11/23/2010 | 15653 | ||
| Tl- the contact owns a 2010 ford escape. when closing the trunk, the contact stated that the rear window bust causing it to shattered at least 10 feet away. the dealer had not been notified. the manufacturer had been contacted but offered no assistance. the vehicle was not repaired. the current and failure mileage was 15,653. bw | |||
| 11/15/2010 | 10000 | ||
| After closing liftgate, rear glass exploded, sending shards 10 ft. the gas cylinder struts were then stuck at full extension out of the vehicle. they could not be pushed in with force. weather was dry, 35 deg.f. we have owned four previous escapes and have never seen anything like this. | |||
| 08/10/2010 | 600 | ||
| Tl. contact owns a 2010 ford escape. the contact stated while driving at 35 mph the sun roof exploded inside the vehicle. the contact was not injured by the glass due the the cover of the sun roof. the contact took the vehicle to a dealer and the dealer took picture of th shattered glass and sent the images to the manufacturer and they determined their was no defect on the glass. the contact stated their is no reason the sun roof should have exploded nothing hit glass and their was no debris on the road. the contact stated the manufacturer should be responsible for the repairs and does not feel safe driving the vehicle. the failure mileage was 600. jo | |||
| 04/23/2010 | 1000 | ||
| Windshield has a manufacturing defect that creates a heat shimmer like effect when looking through it. this causes a distortion during the day, but distortion increases at night or rainy weather. ford has replaced this once under warranty with another ford windshield. new windshield has same defect. | |||
| 01/28/2010 | 850 | 1 | |
| The rear window on our 2010 ford escape shattered when the door was closed. we purchased the car on november 5, 2009. the car was less than 90 days old and had less than 900 miles on it. it is used within a 10 mile radius of our home with very little expressway use. the ford service department said that our warranty and extended care policy did not cover glass. the window was repaired through our insurance company. there was no evidence that the window had been hit by flying debris or misused in any way. we feel that the window/glass was defective and a safety concern. it could have caused more damage if it had shattered when we were driving or if someone had been in the back seat when it shattered. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 05/14/2010 | 41900 | 1 | |
| A/c not cooling, after checked by dealer i was told the complete system was damaged by coming apart from the inside out. complete a/c and lines replaced. ok for about 8 weeks, now same problem no a/c and dealer will not stand behind their work, nor will ford motor. they want me to pay again to have unit checked and they are not even willing to give me a loaner for the 3 days they claim it is going to take them to find the problem. ford states i have to pay for the check and they are unsure if they will help me pay to the repairs again. *tr | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 09/29/2012 | 53000 | 1 | |
| I shut my tailgate and the rear window shattered on my 2010 ford escape. no one was injured, but it definitely made a huge mess and it was a shock to have this happen. this is the second issue my vehicle has had this year. a few months ago the throttle control went on the vehicle. both not covered by ford, due to the warranty over. i have many concerns that a two year old vehicle could have these type of things going wrong with it. my other concern is ford won't acknowledge these issues with recalls and many of my fellow ford owners are having the same issues. please check into this for us. can say i definitely won't be buying ford again after this. *tr | |||
| 05/10/2010 | 1890 | ||
| Tl* the contact owns a 2010 ford escape. while driving at speeds of 45 mph, the drivers side rear window abruptly shattered without warrant. the vehicle was taken to an authorized dealer but the vehicle was not serviced. the failure and current mileages were 1,890. | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 01/24/2011 | |||
| I just leased a 2010 ford escape only 10 months old. the hatch back windo exploded 3 times. the last 2 times was in a matter of 2 months. the last time it exploded by daughter was by the glass and most of the pieces shattered on her. this is crazy. know as i google i see this is an ongoing issue. i am going to ford. they better do something about this. the glass company i went to to get it fixed said it will happen again. this car should be recalled!!!!!!! | |||
| 05/25/2010 | 3325 | ||
| This complaint involves the spontaneous explosion of the rear cargo door window in a 2010 ford escape. the explosion occurred for no apparent reason. my family members suffered very minor cuts and scratches. some of our personal property was ruined by the millions of glass slivers that went everywhere. the vehicle was owned by budget car rental, so i do not know what the cost of repair was, since they ultimately did not hold me liable. i prepared a complaint with a lot of details that is over 5000 characters long. i do not want to re-write it here. please contact me and tell me how to send the entire document, if you need it. | |||
| 12/03/2010 | 8100 | ||
| Simply closed the rear hatch of our 2010 ford escape and the back glass exploded in our faces. there was nothing in vehicle that hit or contacted the glass whatsoever. there was no extra effort used to close hatch. simply closed it as we alwasy do (not slammed) and the glass blew up all over us, our groceries and the interior of vehicle. we went to dealership and talked to service manager who replied it was because you live on a dirt road. i said, so if you live on a dirt road you should avoid purchasing a ford escape?. he had no reply to this only said ford would not cover the damage. there are thousands of escapes with this problem online and nothing seems to be getting done about it. we had to replace the window at the cost of almost $500.00 with no guarantee it wont happen again. looks to me like the weight of the rear wiper motor over the latch is too much weight and causes stress on window when closing. | |||
| 12/04/2010 | 21297 | ||
| Was loading shopping bags into the back of my 2010 ford escape when i closed the hatch, the back window exploded into a million pieces sending glass flying everywhere. i did not slam the back door, i closed it the same way i always close it. | |||
| 12/03/2010 | 8100 | ||
| Simply closed the rear hatch of our 2010 ford escape and the back glass exploded in our faces. there was nothing in vehicle that hit or contacted the glass whatsoever. there was no extra effort used to close hatch. simply closed it as we alwasy do (not slammed) and the glass blew up all over us, our groceries and the interior of vehicle. we went to dealership and talked to service manager who replied it was because you live on a dirt road. i said, so if you live on a dirt road you should avoid purchasing a ford escape?. he had no reply to this only said ford would not cover the damage. there are thousands of escapes with this problem online and nothing seems to be getting done about it. we had to replace the window at the cost of almost $500.00 with no guarantee it wont happen again. looks to me like the weight of the rear wiper motor over the latch is too much weight and causes stress on window when closing. | |||
| 12/04/2010 | 21297 | ||
| Was loading shopping bags into the back of my 2010 ford escape when i closed the hatch, the back window exploded into a million pieces sending glass flying everywhere. i did not slam the back door, i closed it the same way i always close it. | |||
| 12/03/2010 | 8100 | ||
| Simply closed the rear hatch of our 2010 ford escape and the back glass exploded in our faces. there was nothing in vehicle that hit or contacted the glass whatsoever. there was no extra effort used to close hatch. simply closed it as we alwasy do (not slammed) and the glass blew up all over us, our groceries and the interior of vehicle. we went to dealership and talked to service manager who replied it was because you live on a dirt road. i said, so if you live on a dirt road you should avoid purchasing a ford escape?. he had no reply to this only said ford would not cover the damage. there are thousands of escapes with this problem online and nothing seems to be getting done about it. we had to replace the window at the cost of almost $500.00 with no guarantee it wont happen again. looks to me like the weight of the rear wiper motor over the latch is too much weight and causes stress on window when closing. | |||
| 12/04/2010 | 21297 | ||
| Was loading shopping bags into the back of my 2010 ford escape when i closed the hatch, the back window exploded into a million pieces sending glass flying everywhere. i did not slam the back door, i closed it the same way i always close it. | |||
| 12/03/2010 | 8100 | ||
| Simply closed the rear hatch of our 2010 ford escape and the back glass exploded in our faces. there was nothing in vehicle that hit or contacted the glass whatsoever. there was no extra effort used to close hatch. simply closed it as we alwasy do (not slammed) and the glass blew up all over us, our groceries and the interior of vehicle. we went to dealership and talked to service manager who replied it was because you live on a dirt road. i said, so if you live on a dirt road you should avoid purchasing a ford escape?. he had no reply to this only said ford would not cover the damage. there are thousands of escapes with this problem online and nothing seems to be getting done about it. we had to replace the window at the cost of almost $500.00 with no guarantee it wont happen again. looks to me like the weight of the rear wiper motor over the latch is too much weight and causes stress on window when closing. | |||
| 12/04/2010 | 21297 | ||
| Was loading shopping bags into the back of my 2010 ford escape when i closed the hatch, the back window exploded into a million pieces sending glass flying everywhere. i did not slam the back door, i closed it the same way i always close it. | |||
| 12/03/2010 | 8100 | ||
| Simply closed the rear hatch of our 2010 ford escape and the back glass exploded in our faces. there was nothing in vehicle that hit or contacted the glass whatsoever. there was no extra effort used to close hatch. simply closed it as we alwasy do (not slammed) and the glass blew up all over us, our groceries and the interior of vehicle. we went to dealership and talked to service manager who replied it was because you live on a dirt road. i said, so if you live on a dirt road you should avoid purchasing a ford escape?. he had no reply to this only said ford would not cover the damage. there are thousands of escapes with this problem online and nothing seems to be getting done about it. we had to replace the window at the cost of almost $500.00 with no guarantee it wont happen again. looks to me like the weight of the rear wiper motor over the latch is too much weight and causes stress on window when closing. | |||
| 12/04/2010 | 21297 | ||
| Was loading shopping bags into the back of my 2010 ford escape when i closed the hatch, the back window exploded into a million pieces sending glass flying everywhere. i did not slam the back door, i closed it the same way i always close it. | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 11/20/2012 | 21000 | 1 | |
| Wife was driving vehicle, when she heard a pop. when she got home she noticed the sunroof glass had exploded. she told me and i went out to see if i could find a rock or any other foreign object. could not find anything. the sunroof glass just failed in an outward direction. ford has denied warranty claim and denied our appeal. i have read several other reports of this same thing happening with their ford escapes. driving along and hear a pop sound. then later realize their sunroof has failed. this critical situation needs to be brought to attention of ford motor co. and have them stand behind their product, if said product is still under the manufacturers warranty. *tr | |||
| VISIBILITY/WIPER | |||
| 01/20/2013 | 18000 | 1 | |
| Went grocery shopping. loaded groceries in rear. closed tailgate, window literately exploded, glass everywhere. *tr | |||
| 01/20/2013 | 18000 | ||
| Went grocery shopping. loaded groceries in rear. closed tailgate, window literately exploded, glass everywhere. | |||
| 12/22/2012 | 1 | ||
| My rear hatch window just exploded. i pulled into the car port at the airport for our christmas flight home, took luggage out the back and closed the hatch and boom glass everywhere. luckily no one was hurt but what was i supposed to do? miss our flight home for christmas or call a neighbor at 8 am to come swap out vehicles so it wouldn't be vandalized while i was gone. it was in the upper 30s when this happened, however my vehicle stays parked outside so it warmed up gradually like it always does. we i got to my destination i called my ford dealer since i bought the extended warranty and they told me it was not covered under warranty even though i stated the numerous articles that i have read about this issue. *tr | |||
| 12/22/2012 | |||
| My rear hatch window just exploded. i pulled into the car port at the airport for our christmas flight home, took luggage out the back and closed the hatch and boom glass everywhere. luckily no one was hurt but what was i supposed to do? miss our flight home for christmas or call a neighbor at 8 am to come swap out vehicles so it wouldn't be vandalized while i was gone. it was in the upper 30s when this happened, however my vehicle stays parked outside so it warmed up gradually like it always does. we i got to my destination i called my ford dealer since i bought the extended warranty and they told me it was not covered under warranty even though i stated the numerous articles that i have read about this issue. | |||
| 12/11/2012 | 17936 | ||
| Tl- the contact owns a 2010 ford escape. the contact stated upon closing the rear lift gate, the glass shattered outwardly. the vehicle was in the process of being repaired by an authorized dealer. the manufacturer was not notified of the problem. the approximate failure mileage was 17,936. rvk | |||
| 12/08/2012 | 20000 | 1 | |
| 2010 ford escape. i pulled into the driveway after shopping, unloaded the car, and then closed the rear liftgate door. upon closing, the rear liftgate window exploded and sent small pieces of glass all over my garage. there was no previous damage to the window, and the door was closed with a normal amount of force. fortunately, noone was in or around the car (except for me) and there were no injuries. *tr | |||
| 12/08/2012 | 20000 | ||
| 2010 ford escape. i pulled into the driveway after shopping, unloaded the car, and then closed the rear liftgate door. upon closing, the rear liftgate window exploded and sent small pieces of glass all over my garage. there was no previous damage to the window, and the door was closed with a normal amount of force. fortunately, noone was in or around the car (except for me) and there were no injuries. | |||
| 11/20/2012 | 21000 | 1 | |
| Wife was driving vehicle, when she heard a pop. when she got home she noticed the sunroof glass had exploded. she told me and i went out to see if i could find a rock or any other foreign object. could not find anything. the sunroof glass just failed in an outward direction. ford has denied warranty claim and denied our appeal. i have read several other reports of this same thing happening with their ford escapes. driving along and hear a pop sound. then later realize their sunroof has failed. this critical situation needs to be brought to attention of ford motor co. and have them stand behind their product, if said product is still under the manufacturers warranty. *tr | |||
| 11/20/2012 | 21000 | ||
| Wife was driving vehicle, when she heard a pop. when she got home she noticed the sunroof glass had exploded. she told me and i went out to see if i could find a rock or any other foriegn object. could not find anything. the sunroof glass just failed in an outward direction. ford has denied warranty claim and denied our appeal. i have read several other reports of this same thing happening with their ford escapes. driving along and hear a pop sound. then later realize their sunroof has failed. this critical situation needs to be brought to attention of ford motor co. and have them stand behind their product, if said product is still under the manufacturers warranty. | |||
| 11/02/2012 | 31000 | ||
| Tl* the contact owns a 2010 ford escape. the contact stated that she closed her lift gate and the window exploded. the contact stated that she sustained minor cuts from the glass. the vehicle was taken to a glass repair shop and they stated that the window may have been off track. the vehicle was repaired. the manufacturer was notified and they stated that they were aware of the failure. the failure mileage was 31,000. | |||
| 11/02/2012 | 31000 | ||
| Tl- the contact owns a 2010 ford escape. the contact stated that she closed her lift gate and the window exploded. the contact stated that she sustained minor cuts from the glass. the vehicle was taken to a glass repair shop and they stated that the window may have been off track. the vehicle was repaired. the manufacturer was notified and they stated that they were aware of the failure. the failure mileage was 31,000. pmb | |||
| 11/02/2012 | 31000 | ||
| Tl- the contact owns a 2010 ford escape. the contact stated that she closed her lift gate, and the window exploded. the contact stated that she had minor cuts from the glass exploding. the vehicle was taken to a glass repair shop and they stated that the window may have been off track. the vehicle was repaired. the manufacturer was notified and they stated that they were aware of the failure. the failure mileage was 31,000. ap | |||
| 06/07/2012 | 34531 | ||
| Tl-the contact owns a 2010 ford escape. the contact stated that a bad odor was emitting from the air conditioner vents. the vehicle was taken to the dealer who diagnosed that there was mold in the evaporator. the vehicle was repaired but the failure recurred. the manufacturer was made aware of the failure who did not offer any assistance. the failure mileage was 34,531. pmb | |||
| 06/07/2012 | 34531 | ||
| Tl-the contact owns a 2010 ford escape. the contact stated there was a bad odor coming out of the air conditioner. the contact took the vehicle to the dealer for inspection and they stated that there was mold in the evaporator. the vehicle was repaired but the failure recurred. the manufacturer was notified and they stated that there was nothing that could be done about the failure. the failure mileage was 34,531. ap | |||