Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY/WIPER | |||
| 01/20/2013 | 18000 | 1 | |
| Went grocery shopping. loaded groceries in rear. closed tailgate, window literately exploded, glass everywhere. *tr | |||
| 01/20/2013 | 18000 | ||
| Went grocery shopping. loaded groceries in rear. closed tailgate, window literately exploded, glass everywhere. | |||
| 12/22/2012 | 1 | ||
| My rear hatch window just exploded. i pulled into the car port at the airport for our christmas flight home, took luggage out the back and closed the hatch and boom glass everywhere. luckily no one was hurt but what was i supposed to do? miss our flight home for christmas or call a neighbor at 8 am to come swap out vehicles so it wouldn't be vandalized while i was gone. it was in the upper 30s when this happened, however my vehicle stays parked outside so it warmed up gradually like it always does. we i got to my destination i called my ford dealer since i bought the extended warranty and they told me it was not covered under warranty even though i stated the numerous articles that i have read about this issue. *tr | |||
| 12/22/2012 | |||
| My rear hatch window just exploded. i pulled into the car port at the airport for our christmas flight home, took luggage out the back and closed the hatch and boom glass everywhere. luckily no one was hurt but what was i supposed to do? miss our flight home for christmas or call a neighbor at 8 am to come swap out vehicles so it wouldn't be vandalized while i was gone. it was in the upper 30s when this happened, however my vehicle stays parked outside so it warmed up gradually like it always does. we i got to my destination i called my ford dealer since i bought the extended warranty and they told me it was not covered under warranty even though i stated the numerous articles that i have read about this issue. | |||
| 12/11/2012 | 17936 | ||
| Tl- the contact owns a 2010 ford escape. the contact stated upon closing the rear lift gate, the glass shattered outwardly. the vehicle was in the process of being repaired by an authorized dealer. the manufacturer was not notified of the problem. the approximate failure mileage was 17,936. rvk | |||
| 12/08/2012 | 20000 | 1 | |
| 2010 ford escape. i pulled into the driveway after shopping, unloaded the car, and then closed the rear liftgate door. upon closing, the rear liftgate window exploded and sent small pieces of glass all over my garage. there was no previous damage to the window, and the door was closed with a normal amount of force. fortunately, noone was in or around the car (except for me) and there were no injuries. *tr | |||
| 12/08/2012 | 20000 | ||
| 2010 ford escape. i pulled into the driveway after shopping, unloaded the car, and then closed the rear liftgate door. upon closing, the rear liftgate window exploded and sent small pieces of glass all over my garage. there was no previous damage to the window, and the door was closed with a normal amount of force. fortunately, noone was in or around the car (except for me) and there were no injuries. | |||
| 11/20/2012 | 21000 | 1 | |
| Wife was driving vehicle, when she heard a pop. when she got home she noticed the sunroof glass had exploded. she told me and i went out to see if i could find a rock or any other foreign object. could not find anything. the sunroof glass just failed in an outward direction. ford has denied warranty claim and denied our appeal. i have read several other reports of this same thing happening with their ford escapes. driving along and hear a pop sound. then later realize their sunroof has failed. this critical situation needs to be brought to attention of ford motor co. and have them stand behind their product, if said product is still under the manufacturers warranty. *tr | |||
| 11/20/2012 | 21000 | ||
| Wife was driving vehicle, when she heard a pop. when she got home she noticed the sunroof glass had exploded. she told me and i went out to see if i could find a rock or any other foriegn object. could not find anything. the sunroof glass just failed in an outward direction. ford has denied warranty claim and denied our appeal. i have read several other reports of this same thing happening with their ford escapes. driving along and hear a pop sound. then later realize their sunroof has failed. this critical situation needs to be brought to attention of ford motor co. and have them stand behind their product, if said product is still under the manufacturers warranty. | |||
| 11/02/2012 | 31000 | ||
| Tl* the contact owns a 2010 ford escape. the contact stated that she closed her lift gate and the window exploded. the contact stated that she sustained minor cuts from the glass. the vehicle was taken to a glass repair shop and they stated that the window may have been off track. the vehicle was repaired. the manufacturer was notified and they stated that they were aware of the failure. the failure mileage was 31,000. | |||
| 11/02/2012 | 31000 | ||
| Tl- the contact owns a 2010 ford escape. the contact stated that she closed her lift gate and the window exploded. the contact stated that she sustained minor cuts from the glass. the vehicle was taken to a glass repair shop and they stated that the window may have been off track. the vehicle was repaired. the manufacturer was notified and they stated that they were aware of the failure. the failure mileage was 31,000. pmb | |||
| 11/02/2012 | 31000 | ||
| Tl- the contact owns a 2010 ford escape. the contact stated that she closed her lift gate, and the window exploded. the contact stated that she had minor cuts from the glass exploding. the vehicle was taken to a glass repair shop and they stated that the window may have been off track. the vehicle was repaired. the manufacturer was notified and they stated that they were aware of the failure. the failure mileage was 31,000. ap | |||
| 06/07/2012 | 34531 | ||
| Tl-the contact owns a 2010 ford escape. the contact stated that a bad odor was emitting from the air conditioner vents. the vehicle was taken to the dealer who diagnosed that there was mold in the evaporator. the vehicle was repaired but the failure recurred. the manufacturer was made aware of the failure who did not offer any assistance. the failure mileage was 34,531. pmb | |||
| 06/07/2012 | 34531 | ||
| Tl-the contact owns a 2010 ford escape. the contact stated there was a bad odor coming out of the air conditioner. the contact took the vehicle to the dealer for inspection and they stated that there was mold in the evaporator. the vehicle was repaired but the failure recurred. the manufacturer was notified and they stated that there was nothing that could be done about the failure. the failure mileage was 34,531. ap | |||