Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Ready | 06/29/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Comm-trans lund: some 2009-2011 models may have the air bag inicator flashing with a stored trouble code. this is a software problem. *rm | 06/29/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 02/15/2013 | 38000 | ||
| Vehicle was running rough at idle and check engine light was on. at stop lights, stop signs, or any idle time car would buck forward like it was going to stall. | |||
| 10/25/2012 | 36235 | ||
| As i was pulling away from the intersection, i lost all throttle. i had no power at all, it wanted to stall and i had nowhere to pull over from the inside lane. the driver behind me almost rear ended me. i had to stop in the middle of traffic with my hazard lights on. this is a serious safety issue, this should not happen on a new vehicle that has only 36,000 miles. | |||
| 11/19/2012 | 40000 | ||
| While pulling onto highway onramp the vehicle began to jerk violently and suddenly shut down and would not accelerate. it was a busy traffic time and the sudden deceleration of my vehicle caused others to have to suddenly brake to avoid a collision. pulled vehicle to side of the road and shut it off. restarted and the problem seemed to be fixed. began driving vehicle to dealer with hazard lights and problem occurred about 4 more times. dealer replaced throttle body assembly, which fixed the problem. it was a scary incident as we were just seconds away from joining heavy traffic on the interstate. | |||
| 08/06/2012 | 24528 | 2 | |
| This has happened twice. once on 7/27 and again today, 8/6. while driving on the interstate coming down off an overpass with the air on the car suddenly stalled. both times i was able to restart from the side of the road. *tr | |||
| 08/06/2012 | 24528 | ||
| This has happened twice. once on 7/27 and again today, 8/6. while driving on the interstate coming down off an overpass with the air on the car suddenly stalled. both times i was able to restart from the side of the road | |||
| 07/23/2012 | 27000 | 1 | |
| While traveling 80mph on the interstate, my 2011 ford escape with 27000 miles suddenly lost power as a wrench indicator light came on the dashboard. the gas pedal would not accelerate to pull onto shoulder or to move around traffic. all fuel acceleration was lost. as i finally coasted to the shoulder, narrowly avoiding being the cause of multiple accidents, the vehicle starting shaking. i turned the car off, waited a few minutes, and turned the car back on. the wrench indicator light (powertrain indication) remained off and the vehicle acted normal. there was not an indication before or after the incident of any faulty systems or parts. the vehicle did this without any reason, leaving me in a dangerous situation. the vehicle has been properly maintained and running without any problems since i purchased the vehicle until this incident. i fear it may happen again without reason and place my life and those of my passengers in harms' way. *tr | |||
| 07/23/2012 | 27000 | ||
| While traveling 80mph on the interstate, my 2011 ford escape with 27000 miles suddenly lost power as a wrench indicator light came on the dashboard. the gas pedal would not accelerate to pull onto shoulder or to move around traffic. all fuel acceleration was lost. as i finally coasted to the shoulder, narrowly avoiding being the cause of multiple accidents, the vehicle starting shaking. i turned the car off, waited a few minutes, and turned the car back on. the wrench indicator light (powertrain indication) remained off and the vehicle acted normal. there was not an indication before or after the incident of any faulty systems or parts. the vehicle did this without any reason, leaving me in a dangerous situation. the vehicle has been properly maintained and running without any problems since i purchased the vehicle until this incident. i fear it may happen again without reason and place my life and those of my passengers in harms' way. | |||
| 12/01/2011 | 10340 | ||
| As i was exiting a highway, my car message center alerted me to safely come to a stop. as i was attempting to get into a parking lot, the car shut off. i restarted and was able to get into parking lot on electric, i guess. it was towed to utter ford, in sherman, tx. they ran a diagnostic and told me it had to do with the fuel pump and the electrical. they kept it overnight and said they replaced the fuel pump. i picked it up on 12/3 around 2:30pm. i got 40 miles and the car went into fail/safe mode again. i was able to make it safely to a parking lot. after the engine was turned off and then back on, the accelerator stuck. hitting the break did not help. the car had to be turned off to keep the engine from revving. it was towed to david mcdavid lincoln in plano, texas. the service tech said that there was nothing registering on the diagnostic. on their second test drive, the car turned off while the driver was on the highway. they had to send a tow truck to get him. the car would not restart. | |||
| 11/09/2011 | |||
| Rear windshield exploded when my colleague was putting his belongings in the back of my suv. brand new car and the the car wasn't turned for more than 5 minutes. | |||
| 07/03/2011 | 3750 | ||
| Tl-the contact owns a 2011 ford escape. the contact stated while driving in reverse at a low speed in the driveway, the brake pedal was applied and a loud grinding noise occurred. the vehicle unexpectedly lurched when shifting from first to second gear, followed by a clunking noise. the vehicle operated as normal in the next gear. the vehicle was taken to an authorized dealer for diagnosis. the tsb chip was replaced; and the pcm reprogrammed. the technician informed the failures were a common issue with this model vehicle. the manufacturer was notified of the malfunctions and the contact filed a complaint. the approximate failure mileage was 3,750. js | |||