Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 06/14/2011 | 6400 | ||
| On the same day sirius satellite shut down my free radio subscription i lost the ability to dial by voice command from the phone-book and received this verbal error message:the requested contact is currently unavailable in the phone book. tried deleting the phone-book , then the phone and device, did a new re-pairing to the same result. any incoming calls display the proper phone name and i can dial by giving the number, which is difficult when so many of my contacts have three numbers and it is illegal in my province (canada) to hold a cell phone while driving and you must use bluetooth. this inability to dial from the phone-book adds more of a distraction as you have to try to come up with numbers instead of just saying a contact name. a google search turns this up to be a newer, common problem to which nobody has posted a definitive fix. am going to have to take to the dealer and see if they can fix this issue. | |||
| EQUIPMENT ADAPTIVE | |||
| 03/04/2013 | 16000 | ||
| My 2011 ford escape has now had service three times in two years for bucking/slipping in the transmission. the bucking/slipping is experienced with all gears but generally worse between 2nd and 3rd and just starting out. it is also bad when the car has been idle for many days. all three times its been in for service at the ford dealer they say its the adaptive transmission that is the culprit. they redo the algorithims its fine for a week then goes back to normal. the latest service also included having the transmission axle seals replaced. | |||
| 09/06/2012 | 4600 | ||
| Driving along and engine hesitated like it cut out is how it felt. this has happened many time since then. when it does this it is like it losed power as though the engine ingition was turn off | |||
| 11/22/2011 | 5030 | ||
| On 22 nov 2011 my 2011 ford escape xlt auto awd 2.5l i4 rear windshield exploded after closing tailgate/hatch! i look inside soon after to see if anything had been in the way to cause it and their was not! this would have only been my third time opening the hatch part as i usually open the glass part mostly and which i also did that day and there was not indication on my dash that anything was still open so later that day i had to open my tailgate and i closed it and my windshield exploded! i have since had it replaced and am writing to you to inform you of this so that i will not happen to others! i have looked online at carcomplaints.com and your site to see their are other complaints about rear windshield exploding which to be could be a safety issue for occupant and their families! i would like if possible for a review of all 2011 ford escape models to see if an upgrade to the hardware or support equipment needs to be done and maybe a safety bulleting to all 2011 ford escape owners to be aware of problem and how to prevent it! i was wondering if maybe it had anything to do with cabin pressure????? i say this because when you open the backseat windows i hear an echoing of sound in my suv and i wonder with a certain amount of pressure applied to closing rear gate the pressure pushing off backseats is causing rear windshield to blow out??????? v/r, conerned ford owner.... | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 10/17/2011 | 6000 | ||
| Tl* the contact owns a 2011 ford escape. the contact stated while driving 55 mph the air conditioner coil malfunctioned, causing a freon leak and fogged windows. the contact took the vehicle to the dealer where the dealer stated that the manufacturer would not have a replacement for the coil until february 2012. the contact stated that the vehicle was not drivable and was concerned with the time frame of the available part needed for repairs. the failure mileage was 6,000. | |||