Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, GASOLINE | |||
| 01/23/2012 | |||
| Last year i purchased a 2011 ford escape and have been completely dissatisfied with my purchase. the selling dealer, tower ford in great neck, new york has done absolutely nothing to help me rectify my serious complaint and concerns with my vehicle. one of my biggest concerns is that the transmission slips, the accelerator pedal sticks, the brakes are very low, and a swishing liquid noise is heard in the fuel tank when stopping, the right side rear passenger door squeaks, and the center console is loose. i've brought my truck back to this dealer many times and all i receive is that they can not verify my complaint and concerns. i am concerned for my family and my safety. any help would be appreciated. | |||
| 12/01/2011 | 10340 | ||
| As i was exiting a highway, my car message center alerted me to safely come to a stop. as i was attempting to get into a parking lot, the car shut off. i restarted and was able to get into parking lot on electric, i guess. it was towed to utter ford, in sherman, tx. they ran a diagnostic and told me it had to do with the fuel pump and the electrical. they kept it overnight and said they replaced the fuel pump. i picked it up on 12/3 around 2:30pm. i got 40 miles and the car went into fail/safe mode again. i was able to make it safely to a parking lot. after the engine was turned off and then back on, the accelerator stuck. hitting the break did not help. the car had to be turned off to keep the engine from revving. it was towed to david mcdavid lincoln in plano, texas. the service tech said that there was nothing registering on the diagnostic. on their second test drive, the car turned off while the driver was on the highway. they had to send a tow truck to get him. the car would not restart. | |||