Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 07/14/2011 | 8000 | ||
| Electrically assisted steering is hard on turns on winding roads. had car to 2 different dealers and they say the steering is normal. it did not feel this way when it was new. | |||
| 05/01/2011 | 2500 | ||
| Tl- the contact owns a 2011 ford escape. the contact stated while driving the steering wheel was hard to maneuver and it was making a squeaky noise. the vehicle was taken to the dealer who stated that in order to remedy the failure the rack and pinion needed to be replaced. the remedy failed to repair the failure. the manufacturer was not made aware of the problem. the vehicle was not repaired. the failure mileage was 2,500 and current mileage was 5,000. rvk | |||
| 05/01/2011 | 2500 | ||
| Tl- the contact owns a 2011 ford escape. the contact stated that while driving the steering wheel was hard to maneuver and it was making a squeaky noise. the vehicle was taken to the dealer who stated that in order to remedy the problem the rack and pinion needed to be replaced. the remedy failed to repaired the failure. the manufacturer was not made aware of the problem the vehicle was not repaired. the failure mileage was 2,500 and current mileage was 5,000. pm | |||
| 04/27/2011 | 3000 | ||
| Tl-the contact owns a 2011 ford escape. the contact stated while making a turn the steering wheel would emit a loud noise. the failure was a permanent occurrence. the vehicle was taken to an authorized dealer and they were informed by the manufacturer not to diagnosis the vehicle because a technical bulletin was being issued regarding the defect. the contact was waiting upon a response from the dealer for the vehicle to be repaired. the approximate failure mileage was 3,000. the vin was unavailable. js | |||
| 02/18/2011 | 5 | ||
| Tl* the contact owns a 2011 ford escape. the contact stated that there was an abnormal pop coming from the steering wheel whenever attempting a turn. the vehicle was taken to the dealer for repairs where the steering column, power assist motor, steering rack and shaft were being replaced. the failure mileage was 5 and the current mileage was 1,000. | |||
| 02/18/2011 | 5 | ||
| Tl- the contact owns a 2011 ford escape. the contact stated the steering column, power assist motor, steering rack and the shaft on the vehicle. the contact stated this was because of a popping noise coming from the steering column whenever you made a turn. the contact stated the vehicle was still being worked on at the time of the complaint. the failure was 5 and the current mileage was 1,000.rl | |||