Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 02/27/2013 | 69016 | ||
| I was driving my escape about 15 mph and went to accelerate. when i pushed the gas pedal down, the total car did nothing. i just hesitated and stumbled then finally accelerated. it has done this since new, but thought it was just the drive by wire system they use now. this makes me nervous if in a sudden avoidance situtation and can't avoid it. | |||
| 09/25/2012 | |||
| When driving (approx 30 mph), my vehicle suddenly lost acceleration. i coasted into a parking lot. turned off vehicle and waited a moment. i then attempted to turn the vehicle back on and it started. i was able to drive to my local ford dealer for repair. today, nearly 3 months to the date later, i had the same problem. i was stopped at a light and was unable to accelerate when the light changed. turning the vehicle off and turning it back on allowed me to get home. | |||
| 11/01/2012 | 35000 | ||
| Ford i need help...my senior parents just purchased a 2012 ford escape and it has an interior carbon monoxide leak. and we have taken it to the dealer and have been informed that the dealer does not have the equipment to test for carbon dioxide leak. my parents got dizzy and got sick from the carbon monoxide leak. we have a ford warranty and now i feel we are getting the run around. we have been leaving messages for wendy carless at the ford motor customer relations dept. we just left a another message and we were told she is out to lunch. my parents have been without a car for over 3 weeks. and to top it all off the ford store of san leandro- service manager named dan says to just come pick up the vehicle because they do not have the equipment to check for this leak.. i do not want my parents to die in a car with a carbon monoxide leak. if you can help let me this is how ford treats senior customers. we are in california, it is a 2012 ford escape. please help a customer with a ford car that has a carbon monoxide leak,.,,,,,,,,,,,,, | |||
| 06/08/2012 | 200 | ||
| There is a very bad reflection of the driver's side dash vent present in the side mirror. the dash vent is trimmed in chrome and as a result it reflects in the mirror blocking the view of traffic along the driver's side. | |||
| 06/10/2012 | 3500 | ||
| Vehicle was being prepared to back out of level garage onto driveway with mild downhill slope. vehicle was started, emergency brake released and automatic transmission placed in reverse, driver's foot engaged brake. driver realized wallet with driver's license was left inside house. transmission placed in park, driver removed foot from brake and exited vehicle. vehicle not noted to be moving when driver exited. driver entered house through garage entry, retrieved wallet. when garage was re-entered vehicle was backing out of garage onto driveway on its own. driver attempted to catch up to vehicle on foot and attempt to regain control. vehicle backed down full length of driveway (approx. 100 feet) and backed across road and down fairly steep embankment on other side of road. vehicle then backed into a large tree about 10-15 feet from road and abruptly stopped, and an adjacent tree was side-swiped by the rear/left side of the vehicle. no property damage occurred, scant damage to 2 large trees. driver assessed the damage, re-entered the vehicle. driver cannot definitively recall what gear the transmission was in when vehicle was re-entered. driver was able to re-start the vehicle and move it across the road and back onto driveway. | |||
| 03/18/2012 | 600 | ||
| While driving above 50mph, get a loud thud, thud, sound. along with a change in interior pressure, or rear wheel problem. slight vibration noticed. sound relly hurts ears have to reduce speed below 50 mph. dealer has failed to make an in depth inspection or test drive suv. ford motor company has indicated this is within normal operating specifications (more or less). currently paying for a so called top rtaed ford product. but i can not enjoy the full capacity of it. more than 30 years of buying a ford product. | |||
| 03/01/2012 | 80 | ||
| Vehicle was purchased on 2/29/2012. i parked in the driveway after returning from work the following day (3/1/2012). i was sitting in the vehicle with the ignition off, while talking on the phone. the car sat in the driveway for about 5 minutes while off and stationary. the temperature outside was around 35-40 degrees fahrenheit. suddenly, the rear window spontaneously shattered, and glass was distributed both inside and outside the vehicle. the police were called, to investigate the possibility of someone throwing or shooting a projectile at the window. a police report was filed, and no evidence of human involvement was found. there were no projectiles or items in the vicinity that could have caused the window to break. i was in the vehicle when it happened, and the noise was very loud. after shattering, the window supports were in the extended position outside the vehicle. the rear wiper assembly remained in it's original position. all of the glass except small amounts around the hinges and wiper assembly were shattered. i suspect that a defect is to blame, causing the window to spontaneously break in this manner. | |||