Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 01/31/2013 | 3000 | ||
| I purchased a 2013 ford escape in oct 2012. it has been in service three times for the same issue. faulty engine light service now but computer didn't capture any issues with vehicle. first time dealer changed the mass pressure air sensor. the second time they contact ford which told them to upgrade the computer software, this time i called to have the manufacturer send the ford engineer which states it is the onboard computer. he emailed ford for the diagrams since vehicle is new and not available to the dealer (so that is what i am being told). the dealer has no idea of what the problem truly is. finally contact manufacturing who states it is a computer component. vehicle still at dealership for repair. it is a safety hazard due to the lunging and hesistation of the vehicle when you depress the accelrator. it doesn't have enough power to get you out of an intersection if needed. it lunges forward as if the transmission is defective or the fuel injectors. | |||
| 02/01/2013 | 2 | ||
| 2013 ford escape. consumer writes in regards to vehicle throttle issues and consumer seeks reimbursement. *smd the consumer stated the throttle response on the vehicle was horrible. the consumer stated there was an abnormal hesitation. the dealer claimed it had to with the new 1.6 no boost engine and the delayed response of the turbo. however, there was no fix for it. also, the consumer noticed the clock would reset for not reason and the preset radio stations would randomly go blank. the dealer re-loaded the software for the display to fix the issue. however, a week later the radio went completely dead for one day, but came back on the next day. also, the gas mileage was no where near where ford indicated it should be ( 23 mpg city, 26 mpg combo, 33 mpg highway). | |||
| 07/11/2012 | 1000 | 1 | |
| The myfordtouch system with navigation is unsafe. due to continuous software and hardware errors, the large video screen is distracting to the driver. phone does not sync from time to time, navigation does not acquire gps signal or vehicle position is incorrect. many problems with bluetooth and usb integration, too many to list here. when glitches occur, the screen often goes completely blank, showing nothing at all. i have had my escape in for service three times for these problems. my spouse complains when she rides in the car that i am distracted by continuous errors of the mft display. problems with mft system have also been noted by consumer reports. i will take advantage of the lemon law to correct this unsafe situation with my vehicle. *tr | |||
| 07/11/2012 | 1000 | ||
| The myfordtouch system with navigation is unsafe. due to continuous software and hardware errors, the large video screen is distracting to the driver. phone does not sync from time to time, navigation does not acquire gps signal or vehicle position is incorrect. many problems with bluetooth and usb integration, too many to list here. when glitches occur, the screen often goes completely blank, showing nothing at all. i have had my escape in for service three times for these problems. my spouse complains when she rides in the car that i am distracted by continuous errors of the mft display. problems with mft system have also been noted by consumer reports. i will take advantage of the lemon law to correct this unsafe situation with my vehicle. | |||
| 08/12/2012 | 28 | ||
| Tl* the contact owns a 2013 ford escape. the contact stated that the active sync technology malfunctioned which causes her to take her eyes off the road. the vehicle was taken to the dealer where the failure was unable to be replicated. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure mileage was 28 and the current mileage was 3,233. | |||
| 08/12/2012 | 28 | ||
| Tl- the contact owns a 2013 ford escape. the contact stated that the active sync technology malfunctioned which causes her to take her eyes off the road. the vehicle was taken to the dealer where the failure was unable to be replicated. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure mileage was 28 and the current mileage was 3,233. pmb | |||
| 08/12/2012 | 28 | ||
| Tl- the contact owns a 2013 ford escape. the contact stated that the active sync technology has malfunctioned which causes her to take her eyes off the road. the vehicle was taken to the dealer where the failure could not be replicated. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure mileage was 28 and the current mileage was 3,233. mh | |||
| 09/10/2012 | 1000 | 1 | |
| There is an acceleration lag on partial throttle. this mainly occurs when starting the vehicle or when accelerating after a turn. when no acceleration is felt, the throttle pedal is depressed further and, after a delay, the vehicle takes off like a rocket. when driving the vehicle using the manual shift mode, it operates without an acceleration delay. the vehicle was brought to the dealership for this problem. they looked at the vehicle and stated it drives like all of the other 1.6 liter escape vehicles on their lot. the delay in acceleration has the potential to cause an accident. a side issue is with sync. the clock loses time, it's very slow to respond, it isn't always able to sync phones, understand voice commands, and it's locked up...requiring a master reset. there's also too much road noise transmitted to those on the other end...consequently, it's difficult for them to hear the conversation. *tr | |||
| 09/10/2012 | 1000 | ||
| There is an acceleration lag on partial throttle. this mainly occurs when starting the vehicle or when accelerating after a turn. when no acceleration is felt, the throttle pedal is depressed further and, after a delay, the vehicle takes off like a rocket. when driving the vehicle using the manual shift mode, it operates without an acceleration delay. the vehicle was brought to the dealership for this problem. they lloked at the vehcle and stated it drives like all of the other 1.6 liter escape vehicles on their lot. the delay in acceleration has the potential to cause an accident. a side issue is with sync. the clock loses time, it's very slow to respond, it isn't always able to sync phones, understand voice commands, and it's locked up...requiring a master reset. there's also too much road noise transmitted to those on the other end...consequently, it's difficult for them to hear the conversation. | |||
| 09/04/2012 | 22083 | ||
| Tl* the contact owns a 2013 ford escape. the contact stated that the mytouch system failed and would not allow her to make a call. in addition, the mytouch system would not properly respond to commands. the vehicle was taken to the dealer for testing on several occasions where the dealer advised that the mytouch chip needed to be replaced. the manufacturer was made aware of the failure and advised the contact that someone would call the contact at a later date. the vehicle was not repaired. the approximate failure mileage was 22,083. | |||
| 09/04/2012 | 22083 | ||
| Tl - the contact owns a 2013 ford escape. the contact stated that the mytouch system failed and would not allow her to make a call. in addition, the mytouch system would not properly respond to commands. the vehicle was taken to the dealer for testing on several occasions where the dealer advised that the mytouch chip needed to be replaced. the manufacturer was made aware of the failure and advised the contact that someone would call the contact at a later date. the vehicle was not repaired. the approximate failure mileage was 22,083. kmj | |||
| 10/21/2011 | 1725 | 1 | |
| My 2013 ford escape, 1.6 liter engine, had 3 recalls, (two were engine fire related). all 3 recall repairs were done by the local ford dealer, salem, va. we picked vehicle up after third recall work had been done on 9/17/12. we assumed the recall work was done correctly, and that ford's fix worked correctly. on 9/21/12 we were traveling east at 65 mph in the right lane on i-64 near charlottesville, va. it was about 1 pm in the afternoon. there was a pop sound in the engine area. instantly, the accelerator had no response, the high engine temperature warning light came on, and then all warning lights, gauges, & tachometer all went dead. luckily, we were adjacent to an exit ramp, and we coasted to a stop on rte 20/53. immediately, white steam came out of the engine compartment. knowing the third recall dealt with the risk of engine fires, we got out, and moved well away from the vehicle. within minutes, brown, oily smoke came out from under the hood. then flames came out from under the hood, at the windshield and out the sides of the engine compartment. then the car burst into flames and was destroyed. pictures were taken of the vehicle on fire, and after it was out, with a cell phone. after the fire was out, the vehicle was taken to the ford dealer in charlottesville, va.. we were told the insurance company had retained a fire inspector to look at the car, and ask me questions, which he did. later the inspector said the insurance company did not require a report. we feel we are lucky to be alive! *tr | |||
| 10/21/2011 | 1725 | ||
| My 2013 ford escape, 1.6 liter engine, had had 3 recalls, (two were engine fire related). all 3 recall repairs were done by the local ford dealer, salem, va. we picked vehicle up after third recall work had been done on 9/17/12. we assumed the recall work was done correctly, and that ford's fix worked correctly. on 9/21/12 we were traveling east at 65 mph in the right lane on i-64 near charlottesville, va. it was about 1 pm in the afternoon. there was a pop sound in the engine area. instantly, the accelerator had no response, the high engine temperature warning light came on, and then all warning lights, gauges, & tachometer all went dead. luckily, we were adjacent to an exit ramp, and we coasted to a stop on rte 20/53. immediately, white steam came out of the engine compartment. knowing the third recall dealt with the risk of engine fires, we got out, and moved well away from the vehicle. within minutes, brown, oily smoke came out from under the hood. then flames came out from under the hood, at the windshield and out the sides of the engine compartment. then the car burst into flames and was destroyed. pictures were taken of the vehicle on fire, and after it was out, with a cell phone. after the fire was out, the vehicle was taken to the ford dealer in charlottesville, va.. we were told the insurance company had retained a fire inspector to look at the car, and ask me questions, which he did. later the inspector said the insurance company did not require a report. we feel we are lucky to be alive! | |||
| 07/20/2012 | 700 | ||
| Cross traffic warning system is overly sensitive and provides false warnings. this creates a distraction from driving. when the transmission is in reverse the cross traffic warning system will alarm when vehicles are approximately 50 feet away or when traffic is passing on the opposite side of the road (i.e. when parallel parking). the system has also alarmed when no vehicular or pedestrian traffic is present. it is unpredictable. the alarm is extremely distracting to the driving task at hand. additionally, when in reverse, the driver should be looking behind the vehicle, not at the dashboard where an alarm message is displayed. silencing the alarm requires the driver to find a small ok button or scroll through several menus that is located next to the speedometer. the alarm has also activated as the transmission gear shift passes 'reverse' while being put in 'drive'. the dealer has acknowledged this can be distracting and that a repair for this does not exist. | |||
| 07/25/2012 | 1000 | ||
| Numerous faults with radio and navigation system part of myfordtouch system. the radio will come on by itself and will not shut off. this usually occurs when a cell phone is in use and connects or disconnects via bluetooth when the car is started or turned off. when this fault occurs the radio will not allow different stations to be selected. the radio will not turn off even after the engine is turned off and the doors are opened. the power button for the radio will not function to shut off the radio at these times. the radio will remain on for approximately 20 minutes after the vehicle is shut off and the alarm is turned on. the dealer has acknowledged this problem exists with similar vehicles and has stated that a repair does not exist. the navigation system is slow to respond and at times cannot properly locate the vehicle. the navigation system also has faulted by not allowing manual entry of addresses or selection of saved destinations. the dealer has acknowledged a repair for this does not exist other than to disconnect the battery terminals for at least 10 minutes. | |||
| 07/20/2012 | 700 | ||
| Cross traffic warning system is overly sensitive and provides false warnings. this creates a distraction from driving. when the transmission is in reverse the cross traffic warning system will alarm when vehicles are approximately 50 feet away or when traffic is passing on the opposite side of the road (i.e. when parallel parking). the system has also alarmed when no vehicular or pedestrian traffic is present. it is unpredictable. the alarm is extremely distracting to the driving task at hand. additionally, when in reverse, the driver should be looking behind the vehicle, not at the dashboard where an alarm message is displayed. silencing the alarm requires the driver to find a small ok button or scroll through several menus that is located next to the speedometer. the alarm has also activated as the transmission gear shift passes 'reverse' while being put in 'drive'. the dealer has acknowledged this can be distracting and that a repair for this does not exist. | |||
| 07/25/2012 | 1000 | ||
| Numerous faults with radio and navigation system part of myfordtouch system. the radio will come on by itself and will not shut off. this usually occurs when a cell phone is in use and connects or disconnects via bluetooth when the car is started or turned off. when this fault occurs the radio will not allow different stations to be selected. the radio will not turn off even after the engine is turned off and the doors are opened. the power button for the radio will not function to shut off the radio at these times. the radio will remain on for approximately 20 minutes after the vehicle is shut off and the alarm is turned on. the dealer has acknowledged this problem exists with similar vehicles and has stated that a repair does not exist. the navigation system is slow to respond and at times cannot properly locate the vehicle. the navigation system also has faulted by not allowing manual entry of addresses or selection of saved destinations. the dealer has acknowledged a repair for this does not exist other than to disconnect the battery terminals for at least 10 minutes. | |||
| 07/20/2012 | 700 | ||
| Cross traffic warning system is overly sensitive and provides false warnings. this creates a distraction from driving. when the transmission is in reverse the cross traffic warning system will alarm when vehicles are approximately 50 feet away or when traffic is passing on the opposite side of the road (i.e. when parallel parking). the system has also alarmed when no vehicular or pedestrian traffic is present. it is unpredictable. the alarm is extremely distracting to the driving task at hand. additionally, when in reverse, the driver should be looking behind the vehicle, not at the dashboard where an alarm message is displayed. silencing the alarm requires the driver to find a small ok button or scroll through several menus that is located next to the speedometer. the alarm has also activated as the transmission gear shift passes 'reverse' while being put in 'drive'. the dealer has acknowledged this can be distracting and that a repair for this does not exist. | |||
| 07/25/2012 | 1000 | ||
| Numerous faults with radio and navigation system part of myfordtouch system. the radio will come on by itself and will not shut off. this usually occurs when a cell phone is in use and connects or disconnects via bluetooth when the car is started or turned off. when this fault occurs the radio will not allow different stations to be selected. the radio will not turn off even after the engine is turned off and the doors are opened. the power button for the radio will not function to shut off the radio at these times. the radio will remain on for approximately 20 minutes after the vehicle is shut off and the alarm is turned on. the dealer has acknowledged this problem exists with similar vehicles and has stated that a repair does not exist. the navigation system is slow to respond and at times cannot properly locate the vehicle. the navigation system also has faulted by not allowing manual entry of addresses or selection of saved destinations. the dealer has acknowledged a repair for this does not exist other than to disconnect the battery terminals for at least 10 minutes. | |||
| 07/20/2012 | 700 | ||
| Cross traffic warning system is overly sensitive and provides false warnings. this creates a distraction from driving. when the transmission is in reverse the cross traffic warning system will alarm when vehicles are approximately 50 feet away or when traffic is passing on the opposite side of the road (i.e. when parallel parking). the system has also alarmed when no vehicular or pedestrian traffic is present. it is unpredictable. the alarm is extremely distracting to the driving task at hand. additionally, when in reverse, the driver should be looking behind the vehicle, not at the dashboard where an alarm message is displayed. silencing the alarm requires the driver to find a small ok button or scroll through several menus that is located next to the speedometer. the alarm has also activated as the transmission gear shift passes 'reverse' while being put in 'drive'. the dealer has acknowledged this can be distracting and that a repair for this does not exist. | |||
| 08/15/2012 | 1 | ||
| Warning light failed to go on for a flat tire. light went on when tire was removed. after temporary tire was put on 3 different lights kept flashing on and off when driven. *tr | |||