Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 09/08/2012 | 5787 | ||
| Tl- the contact owns a 2013 ford escape. the contact stated that there was no way to secure the fuel system from vandalism because there was not a locking mechanism on the fuel cap. the manufacturer was contacted however, they offered no assistance. the local dealer was contacted and advised that there was no remedy available for the problem. the failure mileage was 5,787. kmj | |||
| 09/08/2012 | 5787 | ||
| Tl- the contact owns a 2013 ford escape with 5787 miles. the contact stated that there is no way to secure the fuel system from vandalism on her vehicle. she has contact the manufacturer in regards to this issue but they offered her no assistance. the local dealer was contact and told the contact that there is no fix for this problem. bl | |||
| 07/28/2012 | 300 | 1 | |
| 2013 ford escape situation is that when i transfer my foot from the accelerator to the brake pedal, besides lightly braking the vehicle experiences a surge in acceleration ... causing unexpected acceleration when the driver would expect the vehicle to be braking. there are 1 or 2 problems: 1) the brake pedal is too close to the accelerator pedal [more so for a male driver with a wider foot than a female driver]. 2) the brake pedal has too much movement while the driver is trying to brake, in that pressure on the brake pedal pushes the pedal to and past the accelerator petal; in that if the foot is not exactly on the brake pedal, the accelerator pushes down and causes a power surge, when the driver is expecting the vehicle to be braking. the problem is the design and function of the brake pedal. the brake petal has such a long travel, that when a person's foot is not 100% on the brake that the foot also presses on the accelerator pedal, causing the vehicle to surge forward unexpectedly, instead of stopping. this is most likely to happen with a man's foot, being wider than a female's foot. i have experienced this on various occasions; all of which caused an extremely traumatic situation(s): 1) travelling on the freeway, when traffic backs up or another vehicle changes into my driving lane - in either condition, where forced to brake 'unexpectedly', the vehicle surges forward. 2) when braking at an intersection, taking the foot from the accelerator to the brake, initially the car slows down, but when the brake is pressed to stop the car, the car accelerates unexpectedly, i.e, a pedestrian is crossing the street in an intersection and the vehicle accelerates unexpectedly and possibly injuring the pedestrian. the ford dealer said that they cannot fix a design flaw. *tr | |||
| 07/28/2012 | 300 | ||
| 2013 ford escape situation is that when i transfer my foot from the accelerator to the brake petal, besides lightly braking the vehicle experiences a surge in acceleration ... causing unexpected acceleration when the driver would expect the vehicle to be braking. there are 1 or 2 problems: 1) the brake petal is too close to the accelerator petal [more so for a male driver with a wider foot than a female driver]. 2) the brake petal has too much movement while the driver is trying to brake, in that pressure on the brake petal pushes the petal to and past the accelerator petal; in that if the foot is not exactly on the brake petal, the accelerator pushes down and causes a power surge, when the driver is expecting the vehicle to be braking. the problem is the design and function of the brake petal. the brake petal has such a long travel, that when a person's foot is not 100% on the brake that the foot also presses on the accelerator petal, causing the vehicle to surge forward unexpectedly, instead of stopping. this is most likely to happen with a man's foot, being wider than a female's foot. i have experienced this on various occasions; all of which caused an extremely traumatic situation(s): 1) travelling on the freeway, when traffic backs up or another vehicle changes into my driving lane - in either condition, where forced to brake 'unexpectedly', the vehicle surges forward. 2) when braking at an intersection, taking the foot from the accelerator to the brake, initially the car slows down, but when the brake is pressed to stop the car, the car accelerates unexpectedly, i.e, a pedestrian is crossing the street in an intersection and the vehicle accelerates unexpectedly and possibly injuring the pedestrian. the ford dealer said that they cannot fix a design flaw. | |||
| 11/20/2012 | 1000 | ||
| My wife was driving the vehicle at the time of the incident. the car was at a stop when it accelerated suddenly for a short burst. the brakes did not hold the vehicle in one spot and she tapped the vehicle in front of her cause two minor scratches on the other vehicle's bumper. our insurance company has been contacted and is in the process of getting the other vehicle repaired. the escape did not sustain any noticeable damage. the escape is heading back to the dealership to be looked at. this has only occurred once that we know of but i have noticed once that the vehicle did jump a bit in rpms and speed while driving it at a steady speed on a fairly flat road. | |||
| 10/21/2011 | 1725 | 1 | |
| My 2013 ford escape, 1.6 liter engine, had 3 recalls, (two were engine fire related). all 3 recall repairs were done by the local ford dealer, salem, va. we picked vehicle up after third recall work had been done on 9/17/12. we assumed the recall work was done correctly, and that ford's fix worked correctly. on 9/21/12 we were traveling east at 65 mph in the right lane on i-64 near charlottesville, va. it was about 1 pm in the afternoon. there was a pop sound in the engine area. instantly, the accelerator had no response, the high engine temperature warning light came on, and then all warning lights, gauges, & tachometer all went dead. luckily, we were adjacent to an exit ramp, and we coasted to a stop on rte 20/53. immediately, white steam came out of the engine compartment. knowing the third recall dealt with the risk of engine fires, we got out, and moved well away from the vehicle. within minutes, brown, oily smoke came out from under the hood. then flames came out from under the hood, at the windshield and out the sides of the engine compartment. then the car burst into flames and was destroyed. pictures were taken of the vehicle on fire, and after it was out, with a cell phone. after the fire was out, the vehicle was taken to the ford dealer in charlottesville, va.. we were told the insurance company had retained a fire inspector to look at the car, and ask me questions, which he did. later the inspector said the insurance company did not require a report. we feel we are lucky to be alive! *tr | |||
| 10/21/2011 | 1725 | ||
| My 2013 ford escape, 1.6 liter engine, had had 3 recalls, (two were engine fire related). all 3 recall repairs were done by the local ford dealer, salem, va. we picked vehicle up after third recall work had been done on 9/17/12. we assumed the recall work was done correctly, and that ford's fix worked correctly. on 9/21/12 we were traveling east at 65 mph in the right lane on i-64 near charlottesville, va. it was about 1 pm in the afternoon. there was a pop sound in the engine area. instantly, the accelerator had no response, the high engine temperature warning light came on, and then all warning lights, gauges, & tachometer all went dead. luckily, we were adjacent to an exit ramp, and we coasted to a stop on rte 20/53. immediately, white steam came out of the engine compartment. knowing the third recall dealt with the risk of engine fires, we got out, and moved well away from the vehicle. within minutes, brown, oily smoke came out from under the hood. then flames came out from under the hood, at the windshield and out the sides of the engine compartment. then the car burst into flames and was destroyed. pictures were taken of the vehicle on fire, and after it was out, with a cell phone. after the fire was out, the vehicle was taken to the ford dealer in charlottesville, va.. we were told the insurance company had retained a fire inspector to look at the car, and ask me questions, which he did. later the inspector said the insurance company did not require a report. we feel we are lucky to be alive! | |||