Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 02/15/2012 | 79152 | ||
| Part two: note from customer: no particular dashboard light issue (except for one) worked fine until utter system collapse of car -- utter and quick death, lies lifeless on driveway,leaving me w/broken heart -- my love affair w/ford rocked to depths. had 3 perfect tauruses, & i never expected a $5000 fix on a car when it's been done to others with no good results. we are as poor as pickles. i have read so many exact same stories online that i believe there is a known issue & that you all will be (no offense) be hit by a class action law suit or a bunch of lemons law suits. i've read the same story over and over -- battery failure, new battery also failed in dangerous places with children car. all happens with no warning; our battery was pretty new. but a new battery bought, installed & failed after one week, died and never recovered - the car, i mean.) i had just finished paying for it; it seemed as though it had been put on a failure when paid for internal timer! tech said he had never seen 5 simultaneous failures at once, though i have already read of the most crucial, dangerous problem many, many times, despite the local floridian manager (i'm in ca) who urged me, in a sweetly condescending fashion, to go back to ford for the fix because there are so many things floating around out there on the internet. damn straight, & many of them are right. so glad i found this site. please tell me what to do, what my options are -- we could have failed in the freeway -- we almost failed coming home from a party and two weeks in a row lost our spots at the farmers' market because the vehicle died. okay, ford -- i'm truly and totally upset -- i put $27k into that vehicle and now it tis a dead heap. people with other 2006 hev (ford only) write of truly terrifying failures on the freeway. make it right -- this is a known issue and we want recourse & justice. | |||
| 02/15/2012 | 79152 | ||
| Repair quote from journey ford, novato: j#1: steering concern-customer states no power assit (?) to power steering & service power steering is on message center. test drove vehicle & confirmed power steering does not work. ran tests & pulled code b2277. performed pin point & found epa's module & gear failing. suggested replacing module & gear & re-testing.customer declined repair. j#1: check engine light: customer states wrench is on & brake light is on. has been hit on rt side & repaired. inspected vehicle & multiple lights are on in dash. pulled codes & have codes b1239. rear door mode failure. ran tests & found hybrid battery mode door is faulty. suggest replacing & reprogramming bcm. code p0a81 & p0a8d found tsb for updated hbrd battery & cooling fans. suggest replacing & retesting. ran tests & found u2060 for abs concern. ran tests & found tsb for updated harness & nuts & bolts for abs module ground circuits. also pulled multiple codes for low battery.tested battery & failed test. customer declined repair. j# +91foz declined services (we expected more of ford - we are left without a car at the worst possible time of our lives. we are both disabled, over 60, with excellent prospects for living in our car -- if we could get it to move. here is the list of the services, totaling close to $6k!!!!! to continue the tech's quote: #9999 eps module & electronic steering gear abs wire hybrid blend door hybrid cooling fan kit align battery this is part one -- part two to follow. lucky you all! i'm sorry to complain as i am a real ford lover -- have had three tauruses around here in my life and have never, ever been disappointed in them. i thought i would be safe in this car and i know, i know i never will be. i believe i should be given a new car or a good repair and then a solid re-test. that's because i believe in real justice. | |||
| 02/15/2012 | 79152 | ||
| Part two: note from customer: no particular dashboard light issue (except for one) worked fine until utter system collapse of car -- utter and quick death, lies lifeless on driveway,leaving me w/broken heart -- my love affair w/ford rocked to depths. had 3 perfect tauruses, & i never expected a $5000 fix on a car when it's been done to others with no good results. we are as poor as pickles. i have read so many exact same stories online that i believe there is a known issue & that you all will be (no offense) be hit by a class action law suit or a bunch of lemons law suits. i've read the same story over and over -- battery failure, new battery also failed in dangerous places with children car. all happens with no warning; our battery was pretty new. but a new battery bought, installed & failed after one week, died and never recovered - the car, i mean.) i had just finished paying for it; it seemed as though it had been put on a failure when paid for internal timer! tech said he had never seen 5 simultaneous failures at once, though i have already read of the most crucial, dangerous problem many, many times, despite the local floridian manager (i'm in ca) who urged me, in a sweetly condescending fashion, to go back to ford for the fix because there are so many things floating around out there on the internet. damn straight, & many of them are right. so glad i found this site. please tell me what to do, what my options are -- we could have failed in the freeway -- we almost failed coming home from a party and two weeks in a row lost our spots at the farmers' market because the vehicle died. okay, ford -- i'm truly and totally upset -- i put $27k into that vehicle and now it tis a dead heap. people with other 2006 hev (ford only) write of truly terrifying failures on the freeway. make it right -- this is a known issue and we want recourse & justice. | |||
| 02/15/2012 | 79152 | ||
| Repair quote from journey ford, novato: j#1: steering concern-customer states no power assit (?) to power steering & service power steering is on message center. test drove vehicle & confirmed power steering does not work. ran tests & pulled code b2277. performed pin point & found epa's module & gear failing. suggested replacing module & gear & re-testing.customer declined repair. j#1: check engine light: customer states wrench is on & brake light is on. has been hit on rt side & repaired. inspected vehicle & multiple lights are on in dash. pulled codes & have codes b1239. rear door mode failure. ran tests & found hybrid battery mode door is faulty. suggest replacing & reprogramming bcm. code p0a81 & p0a8d found tsb for updated hbrd battery & cooling fans. suggest replacing & retesting. ran tests & found u2060 for abs concern. ran tests & found tsb for updated harness & nuts & bolts for abs module ground circuits. also pulled multiple codes for low battery.tested battery & failed test. customer declined repair. j# +91foz declined services (we expected more of ford - we are left without a car at the worst possible time of our lives. we are both disabled, over 60, with excellent prospects for living in our car -- if we could get it to move. here is the list of the services, totaling close to $6k!!!!! to continue the tech's quote: #9999 eps module & electronic steering gear abs wire hybrid blend door hybrid cooling fan kit align battery this is part one -- part two to follow. lucky you all! i'm sorry to complain as i am a real ford lover -- have had three tauruses around here in my life and have never, ever been disappointed in them. i thought i would be safe in this car and i know, i know i never will be. i believe i should be given a new car or a good repair and then a solid re-test. that's because i believe in real justice. | |||
| 02/15/2012 | 79152 | ||
| Part two: note from customer: no particular dashboard light issue (except for one) worked fine until utter system collapse of car -- utter and quick death, lies lifeless on driveway,leaving me w/broken heart -- my love affair w/ford rocked to depths. had 3 perfect tauruses, & i never expected a $5000 fix on a car when it's been done to others with no good results. we are as poor as pickles. i have read so many exact same stories online that i believe there is a known issue & that you all will be (no offense) be hit by a class action law suit or a bunch of lemons law suits. i've read the same story over and over -- battery failure, new battery also failed in dangerous places with children car. all happens with no warning; our battery was pretty new. but a new battery bought, installed & failed after one week, died and never recovered - the car, i mean.) i had just finished paying for it; it seemed as though it had been put on a failure when paid for internal timer! tech said he had never seen 5 simultaneous failures at once, though i have already read of the most crucial, dangerous problem many, many times, despite the local floridian manager (i'm in ca) who urged me, in a sweetly condescending fashion, to go back to ford for the fix because there are so many things floating around out there on the internet. damn straight, & many of them are right. so glad i found this site. please tell me what to do, what my options are -- we could have failed in the freeway -- we almost failed coming home from a party and two weeks in a row lost our spots at the farmers' market because the vehicle died. okay, ford -- i'm truly and totally upset -- i put $27k into that vehicle and now it tis a dead heap. people with other 2006 hev (ford only) write of truly terrifying failures on the freeway. make it right -- this is a known issue and we want recourse & justice. | |||
| 02/15/2012 | 79152 | ||
| Repair quote from journey ford, novato: j#1: steering concern-customer states no power assit (?) to power steering & service power steering is on message center. test drove vehicle & confirmed power steering does not work. ran tests & pulled code b2277. performed pin point & found epa's module & gear failing. suggested replacing module & gear & re-testing.customer declined repair. j#1: check engine light: customer states wrench is on & brake light is on. has been hit on rt side & repaired. inspected vehicle & multiple lights are on in dash. pulled codes & have codes b1239. rear door mode failure. ran tests & found hybrid battery mode door is faulty. suggest replacing & reprogramming bcm. code p0a81 & p0a8d found tsb for updated hbrd battery & cooling fans. suggest replacing & retesting. ran tests & found u2060 for abs concern. ran tests & found tsb for updated harness & nuts & bolts for abs module ground circuits. also pulled multiple codes for low battery.tested battery & failed test. customer declined repair. j# +91foz declined services (we expected more of ford - we are left without a car at the worst possible time of our lives. we are both disabled, over 60, with excellent prospects for living in our car -- if we could get it to move. here is the list of the services, totaling close to $6k!!!!! to continue the tech's quote: #9999 eps module & electronic steering gear abs wire hybrid blend door hybrid cooling fan kit align battery this is part one -- part two to follow. lucky you all! i'm sorry to complain as i am a real ford lover -- have had three tauruses around here in my life and have never, ever been disappointed in them. i thought i would be safe in this car and i know, i know i never will be. i believe i should be given a new car or a good repair and then a solid re-test. that's because i believe in real justice. | |||
| 02/15/2012 | 79152 | ||
| Part two: note from customer: no particular dashboard light issue (except for one) worked fine until utter system collapse of car -- utter and quick death, lies lifeless on driveway,leaving me w/broken heart -- my love affair w/ford rocked to depths. had 3 perfect tauruses, & i never expected a $5000 fix on a car when it's been done to others with no good results. we are as poor as pickles. i have read so many exact same stories online that i believe there is a known issue & that you all will be (no offense) be hit by a class action law suit or a bunch of lemons law suits. i've read the same story over and over -- battery failure, new battery also failed in dangerous places with children car. all happens with no warning; our battery was pretty new. but a new battery bought, installed & failed after one week, died and never recovered - the car, i mean.) i had just finished paying for it; it seemed as though it had been put on a failure when paid for internal timer! tech said he had never seen 5 simultaneous failures at once, though i have already read of the most crucial, dangerous problem many, many times, despite the local floridian manager (i'm in ca) who urged me, in a sweetly condescending fashion, to go back to ford for the fix because there are so many things floating around out there on the internet. damn straight, & many of them are right. so glad i found this site. please tell me what to do, what my options are -- we could have failed in the freeway -- we almost failed coming home from a party and two weeks in a row lost our spots at the farmers' market because the vehicle died. okay, ford -- i'm truly and totally upset -- i put $27k into that vehicle and now it tis a dead heap. people with other 2006 hev (ford only) write of truly terrifying failures on the freeway. make it right -- this is a known issue and we want recourse & justice. | |||
| 02/15/2012 | 79152 | ||
| Repair quote from journey ford, novato: j#1: steering concern-customer states no power assit (?) to power steering & service power steering is on message center. test drove vehicle & confirmed power steering does not work. ran tests & pulled code b2277. performed pin point & found epa's module & gear failing. suggested replacing module & gear & re-testing.customer declined repair. j#1: check engine light: customer states wrench is on & brake light is on. has been hit on rt side & repaired. inspected vehicle & multiple lights are on in dash. pulled codes & have codes b1239. rear door mode failure. ran tests & found hybrid battery mode door is faulty. suggest replacing & reprogramming bcm. code p0a81 & p0a8d found tsb for updated hbrd battery & cooling fans. suggest replacing & retesting. ran tests & found u2060 for abs concern. ran tests & found tsb for updated harness & nuts & bolts for abs module ground circuits. also pulled multiple codes for low battery.tested battery & failed test. customer declined repair. j# +91foz declined services (we expected more of ford - we are left without a car at the worst possible time of our lives. we are both disabled, over 60, with excellent prospects for living in our car -- if we could get it to move. here is the list of the services, totaling close to $6k!!!!! to continue the tech's quote: #9999 eps module & electronic steering gear abs wire hybrid blend door hybrid cooling fan kit align battery this is part one -- part two to follow. lucky you all! i'm sorry to complain as i am a real ford lover -- have had three tauruses around here in my life and have never, ever been disappointed in them. i thought i would be safe in this car and i know, i know i never will be. i believe i should be given a new car or a good repair and then a solid re-test. that's because i believe in real justice. | |||
| 02/15/2012 | 79152 | ||
| Part two: note from customer: no particular dashboard light issue (except for one) worked fine until utter system collapse of car -- utter and quick death, lies lifeless on driveway,leaving me w/broken heart -- my love affair w/ford rocked to depths. had 3 perfect tauruses, & i never expected a $5000 fix on a car when it's been done to others with no good results. we are as poor as pickles. i have read so many exact same stories online that i believe there is a known issue & that you all will be (no offense) be hit by a class action law suit or a bunch of lemons law suits. i've read the same story over and over -- battery failure, new battery also failed in dangerous places with children car. all happens with no warning; our battery was pretty new. but a new battery bought, installed & failed after one week, died and never recovered - the car, i mean.) i had just finished paying for it; it seemed as though it had been put on a failure when paid for internal timer! tech said he had never seen 5 simultaneous failures at once, though i have already read of the most crucial, dangerous problem many, many times, despite the local floridian manager (i'm in ca) who urged me, in a sweetly condescending fashion, to go back to ford for the fix because there are so many things floating around out there on the internet. damn straight, & many of them are right. so glad i found this site. please tell me what to do, what my options are -- we could have failed in the freeway -- we almost failed coming home from a party and two weeks in a row lost our spots at the farmers' market because the vehicle died. okay, ford -- i'm truly and totally upset -- i put $27k into that vehicle and now it tis a dead heap. people with other 2006 hev (ford only) write of truly terrifying failures on the freeway. make it right -- this is a known issue and we want recourse & justice. | |||
| 02/15/2012 | 79152 | ||
| Repair quote from journey ford, novato: j#1: steering concern-customer states no power assit (?) to power steering & service power steering is on message center. test drove vehicle & confirmed power steering does not work. ran tests & pulled code b2277. performed pin point & found epa's module & gear failing. suggested replacing module & gear & re-testing.customer declined repair. j#1: check engine light: customer states wrench is on & brake light is on. has been hit on rt side & repaired. inspected vehicle & multiple lights are on in dash. pulled codes & have codes b1239. rear door mode failure. ran tests & found hybrid battery mode door is faulty. suggest replacing & reprogramming bcm. code p0a81 & p0a8d found tsb for updated hbrd battery & cooling fans. suggest replacing & retesting. ran tests & found u2060 for abs concern. ran tests & found tsb for updated harness & nuts & bolts for abs module ground circuits. also pulled multiple codes for low battery.tested battery & failed test. customer declined repair. j# +91foz declined services (we expected more of ford - we are left without a car at the worst possible time of our lives. we are both disabled, over 60, with excellent prospects for living in our car -- if we could get it to move. here is the list of the services, totaling close to $6k!!!!! to continue the tech's quote: #9999 eps module & electronic steering gear abs wire hybrid blend door hybrid cooling fan kit align battery this is part one -- part two to follow. lucky you all! i'm sorry to complain as i am a real ford lover -- have had three tauruses around here in my life and have never, ever been disappointed in them. i thought i would be safe in this car and i know, i know i never will be. i believe i should be given a new car or a good repair and then a solid re-test. that's because i believe in real justice. | |||
| 02/15/2012 | 79152 | ||
| Part two: note from customer: no particular dashboard light issue (except for one) worked fine until utter system collapse of car -- utter and quick death, lies lifeless on driveway,leaving me w/broken heart -- my love affair w/ford rocked to depths. had 3 perfect tauruses, & i never expected a $5000 fix on a car when it's been done to others with no good results. we are as poor as pickles. i have read so many exact same stories online that i believe there is a known issue & that you all will be (no offense) be hit by a class action law suit or a bunch of lemons law suits. i've read the same story over and over -- battery failure, new battery also failed in dangerous places with children car. all happens with no warning; our battery was pretty new. but a new battery bought, installed & failed after one week, died and never recovered - the car, i mean.) i had just finished paying for it; it seemed as though it had been put on a failure when paid for internal timer! tech said he had never seen 5 simultaneous failures at once, though i have already read of the most crucial, dangerous problem many, many times, despite the local floridian manager (i'm in ca) who urged me, in a sweetly condescending fashion, to go back to ford for the fix because there are so many things floating around out there on the internet. damn straight, & many of them are right. so glad i found this site. please tell me what to do, what my options are -- we could have failed in the freeway -- we almost failed coming home from a party and two weeks in a row lost our spots at the farmers' market because the vehicle died. okay, ford -- i'm truly and totally upset -- i put $27k into that vehicle and now it tis a dead heap. people with other 2006 hev (ford only) write of truly terrifying failures on the freeway. make it right -- this is a known issue and we want recourse & justice. | |||
| 02/15/2012 | 79152 | ||
| Repair quote from journey ford, novato: j#1: steering concern-customer states no power assit (?) to power steering & service power steering is on message center. test drove vehicle & confirmed power steering does not work. ran tests & pulled code b2277. performed pin point & found epa's module & gear failing. suggested replacing module & gear & re-testing.customer declined repair. j#1: check engine light: customer states wrench is on & brake light is on. has been hit on rt side & repaired. inspected vehicle & multiple lights are on in dash. pulled codes & have codes b1239. rear door mode failure. ran tests & found hybrid battery mode door is faulty. suggest replacing & reprogramming bcm. code p0a81 & p0a8d found tsb for updated hbrd battery & cooling fans. suggest replacing & retesting. ran tests & found u2060 for abs concern. ran tests & found tsb for updated harness & nuts & bolts for abs module ground circuits. also pulled multiple codes for low battery.tested battery & failed test. customer declined repair. j# +91foz declined services (we expected more of ford - we are left without a car at the worst possible time of our lives. we are both disabled, over 60, with excellent prospects for living in our car -- if we could get it to move. here is the list of the services, totaling close to $6k!!!!! to continue the tech's quote: #9999 eps module & electronic steering gear abs wire hybrid blend door hybrid cooling fan kit align battery this is part one -- part two to follow. lucky you all! i'm sorry to complain as i am a real ford lover -- have had three tauruses around here in my life and have never, ever been disappointed in them. i thought i would be safe in this car and i know, i know i never will be. i believe i should be given a new car or a good repair and then a solid re-test. that's because i believe in real justice. | |||
| 04/26/2007 | 7000 | 1 | 05/29/2006 |
| Tl*the contact owns a 2006 ford escape hev. while driving 30 mph, the steering wheel locked up completely. the failure felt as if the vehicle had shut off and the steering wheel was locked up. when the contact slammed on the brake pedal, the steering wheel unlocked. the vehicle was towed to the dealer who was unable to find any failure. the vin was unknown. the current and failure mileages were 7,000. | |||