Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 01/26/2012 | 70000 | 1 | |
| Multiple problems have been happening for about 10 months now on this vehicle which relates to its safety. i bought this vehicle in fall 2011 from saint clair ford dealership in michigan. in jan of 2012, i was driving home from work via telegraph north around 50mph and near maple road the vehicle suddenly said -there is a theft, bring vehicle to stop safely in the middle of 50mph traffic(this road is very busy)! it was so scary. i was able to bring the vehicle to the shoulder finally. i restarted the vehicle and after about 2 more tries it started driving again and then few days later it happened again. i brought the car in to the dealer at village ford and they replaced some coolant pump ($600) and said it should be ok now. after couple days, this started again. after few weeks i took the car to another ford dealers(suburban ford waterford) and they replaced another cooling parts ($700) but the problem came back after a month again. recently for the last few weeks, i am getting these serious problems sometimes together and sometimes by themselves at least 2-3 times a day -theft and brings vehicle to stop while driving, lf tire and brings vehicle to stop while driving, service soon, service 4x4, wrench light, abs light, brake light, etc. but the error codes go away when i restart and then something new comes after driving 5 to 6 miles. when i had time to bring the vehicle to the dealer, they said there are no error codes to read. all the error codes get deleted after i turn the vehicle off. this time i got service soon light and service 4x4 light and brakes failed earlier for a while and i showed it to the dealer without turning the vehicle off. we will see if there are any resolutions. this is a very unsafe vehicle. *tr | |||
| 01/26/2012 | 70000 | ||
| Multiple problems have been happening for about 10 months now on this vehicle which relates to its safety. i bought this vehicle in fall 2011 from saint clair ford dealership in michigan. in jan of 2012, i was driving home from work via telegraph north around 50mph and near maple road the vehicle suddenly said -there is a theft, bring vehicle to stop safely in the middle of 50mph traffic(this road is very busy)! it was so scary. i was able to bring the vehicle to the shoulder finally. i restarted the vehicle and after about 2 more tries it started driving again and then few days later it happened again. i brought the car in to the dealer at village ford and they replaced some coolant pump ($600) and said it should be ok now. after couple days, this started again. after few weeks i took the car to another ford dealers(suburban ford waterford) and they replaced another cooling parts ($700) but the problem came back after a month again. recently for the last few weeks, i am getting these serious problems sometimes together and sometimes by themselves at least 2-3 times a day -theft and brings vehicle to stop while driving, lf tire and brings vehicle to stop while driving, service soon, service 4x4, wrench light, abs light, brake light, etc. but the error codes go away when i restart and then something new comes after driving 5 to 6 miles. when i had time to bring the vheicle to the dealer, they said there are no error codes to read. all the error codes get deleted after i turn the vehicle off. thsi time i got serivce soon light and service 4x4 light and brakes failed earleir for a while and i showed it to the dealer withought turning the vehicle off. we will see if there are any resolutions. this is a very unsafe vehicle. | |||
| SERVICE BRAKES, ELECTRIC | |||
| 08/11/2007 | 7000 | 2 | 04/25/2007 |
| Complete brake failure on 2007 ford hybrid. *tr | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 10/20/2008 | 20659 | 1 | |
| My wife's 2007 is back in the dealership now for the fifth time with major abs/brake system failures in the past year. this weekend while my wife was driving, it started to shake so violently she had to pull off the road and almost hit the car in front of her. she is deathly afraid to drive it any more and we would just like to get rid of it. here is a brief summary of the brake issues this year: 1. at 17,760 miles 2/1/08 the service brakes warning light came on. borgman ford checked system and said fuse #1 was blown. no other faults were found. 2. at 17,771 miles 2/1/08 miles service brakes light on again. diagnosis was the abs module was blowing fuses so the brake control assy, solenoid valve block/hcu were replaced. vehicle out of service for 6 days. 3. at 23,539 8/4/08 message center reads low brake fluid. dealer replaced the master cylinder and bled the brakes. vehicle out of service for 5 days. 4. at 23,713 8/11/08 my wife brought in because of the extremely loud noises coming from the abs pump. dealer bled the brakes..still noisy; replaced hcu bled brakes again..out of service 9 days. 5. at 26,059 10/19/08 violent shaking while on freeway almost caused accident narrowly avoiding the car in front. back to dealer. diagnosis was delayed braking (euphemism for almost hitting someone), abs & traction control warning lights on. dealer pulled the right front halfshaft and replaced broken tone ring. ford customer care said to call them when it fails again before taking it in to the dealer. *tr | |||
| 11/17/2006 | 2483 | 4 | 09/16/2006 |
| Dt*: the contact stated the brakes had failed on four separate occasions. each time, the vehicle was returned to the sales/service dealer. the right brake sensor was replaced the first time. on the 2nd visit, the master computer switch was replaced. on the 3rd visit, all sensors were replaced. also, while traveling 22 mph, the brakes failed for the 4th time. all sensors, master cylinder and electrical system of the brakes were replaced, but the brakes still failed to work properly. the manufacturer was notified.*ak | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - CONTROL UNIT/MODULE | |||
| 07/27/2007 | 15325 | 1 | 12/18/2006 |
| While driving at approximately 20-25 miles per hour both brakes lights came on - the abs light and the brake light. when i tried the brakes, i had none. i was able to pull off the road and stop the car with the emergency brake. i shut off the car and re-started it and the brakes worked. i drove it to the nearest dealership who had the vehicle from a friday afternoon through tuesday afternoon. they told me they replaced the solenoid valve block. when i picked up the car they could not guarantee this would not happen again. from research i have found that other escape hevs have also had a complete loss of brakes -this is a known problem. i called the dealership i purchased the vehicle from and the ford customer relationship center. they told me someone would get in touch with me in 2-5 days. no one contacted me and after 8 days i called them back. they offered me an extended warranty. this is not acceptable: i don't feel the car is safe and i feel there is a strong likelihood this will happen again. i have no confidence in either the vehicle or ford. *jb | |||
| 02/05/2007 | 2700 | 1 | |
| Tl* - the contact called regarding a 2006 ford escape hybrid. the contact was traveling at 60 mph when there was a complete brake failure. the road conditions were dry. the abs light and the brake light turned on. the contact stated that he applied great force to the brake pedal and the brakes would not stop the vehicle. he engaged the emergency brake. the vehicle fishtailed, and he had to drive into the median to avoid hitting other vehicles. the vehicle eventually stopped. the contact had the vehicle towed to his home. *ak updated 2/22/2007- the dealer determined that the brake module failed. *nm | |||