Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 12/28/2011 | 99800 | 1 | |
| This vehicle will go into fail-safe mode, which shuts the ic engine off while you're driving at highway speeds. it happens very intermittently and not in any consistent pattern. once it happens, it continues to occur unless the car cools off completely. happens only when car is used for long trips. multiple fault codes show up on the computer, and based on those fault codes, i've had the hybrid coolant pump replaced, the air filter for the batteries replaced, and the fans that cool the battery replaced. i've had multiple trips to both ford dealership service and excellent independent mechanics (who were blocked on the ford technical website, even though these independent mechanics subscribe, from finishing their research into repair options) with the final results that they can't do anything to repair it. other than this problem, it's a very nice vehicle....... but, i'm very nervous that this shut-down will occur in fast, heavy traffic where i cannot get to the side of the road safely and cause a horrible accident and loss of life...... including my own or my family. i cannot keep this vehicle longer...... but, if i trade it off.... it's only going to be someone else's problem. this should have been a recall issue for ford. go online, and you can find many people with the same problem, several of which have had terrifying experiences with this problem. fortunately, most of my driving with this vehicle is on 2-lane state highways where i can pull off when this happens. in the middle of 80-mph la traffic on a 6 lane freeway..... in the middle lane...... i shudder to think. i bought this vehicle in december, 2011, and will be giving someone else the problem soon, as i cannot continue to spend money on a vehicle that no one is capable of fixing, and i cannot keep it with this problem. *tr | |||
| 12/28/2011 | 99800 | ||
| This vehicle will go into fail-safe mode, which shuts the ic engine off while you're driving at highway speeds. it happens very intermittently and not in any consistent pattern. once it happens, it continues to occur unless the car cools off completely. happens only when car is used for long trips. multiple fault codes show up on the computer, and based on those fault codes, i've had the hybrid coolant pump replaced, the air filter for the batteries replaced, and the fans that cool the battery replaced. i've had multiple trips to both ford dealership service and excellent independent mechanics (who were blocked on the ford technical website, even though these independent mechanics subscribe, from finishing their research into repair options) with the final results that they can't do anything to repair it. other than this problem, it's a very nice vehicle....... but, i'm very nervous that this shut-down will occur in fast, heavy traffic where i cannot get to the side of the road safely and cause a horrible accident and loss of life...... including my own or my family. i cannot keep this vehicle longer...... but, if i trade it off.... it's only going to be someone else's problem. this should have been a recall issue for ford. go online, and you can find many people with the same problem, several of which have had terrifying experiences with this problem. fortunately, most of my driving with this vehicle is on 2-lane state highways where i can pull off when this happens. in the middle of 80-mph la traffic on a 6 lane freeway..... in the middle lane...... i shudder to think. i bought this vehicle in december, 2011, and will be giving someone else the problem soon, as i cannot continue to spend money on a vehicle that no one is capable of fixing, and i cannot keep it with this problem. | |||
| 06/17/2012 | 92040 | ||
| While traveling in the high speed lane at approximately 2 am, the vehicle lost engine power without any notice as the engine shut off and the power was reduced to minimal power given by the electric motor. this caused an inability to maintain speed on a very dangerous overpass curve of the freeway and nearly caused two vehicles in the immediate proximity to collide with my vehicle as speed rapidly dropped and the vehicle said to pull over ands shut off vehicle safely. this part of the freeway had no pull over spot nor did it have an area to really safely pull off the freeway. this is the second time the car has done this at high speed within two weeks. it has done this approximately 1-0 times at low speeds on city streets. the car is able to be driven after shutting off the power, letting it sit, and then restarting the system. there is an accompanying overheating that occurts as a result of the engine shutting off, causing the engine to be unable to be easily restarted at that point. this event gives no warning or indication it will happen and is a very dangerous situation for any driver to be thrust into. if it had been rush hour traffic, i am certain there would have been accidents and vehicle collisions as a result. | |||