Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| SERVICE BRAKES, HYDRAULIC | |||||
| ASI-22242 | 03/01/2012 | 10044212 | Ford/mercury: some hybrid vehicles may require a unique bleed procedure after a replacement for one or more of hydraulic brake system components. *pe | 05/22/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 12/30/2012 | 115000 | 1 | |
| Warning light (abs) and messages appeared (service 4 x 4, service brakes soon) unexpectedly. after letting the car sit for a day, the light and messages went away. however, the next time the car was driven, it bucked when the brakes were applied, and the traction control warning light came on - on a dry road. after researching the problem online, it seems that many escape hybrid owners have had the same issue. owner is afraid to drive the car for fear of complete brake failure and afraid to take it to the dealer for fear of costly repairs for this issue after having spent $5000 to repair complete failure of power train system. *tr | |||
| 12/30/2012 | 115000 | ||
| Warning light (abs) and messages appeared (service 4 x 4, service brakes soon) unexpectedly. after letting the car sit for a day, the light and messages went away. however, the next time the car was driven, it bucked when the brakes were applied, and the traction control warning light came on - on a dry road. after researching the problem online, it seems that many escape hybrid owners have had the same issue. owner is afraid to drive the car for fear of complete brake failure and afraid to take it to the dealer for fear of costly repairs for this issue after having spent $5000 to repair complete failure of power train system | |||
| 07/01/2010 | 25000 | 1 | |
| For the past year my feh '07 has had the triangle light with the explanation point come on. including the awful pull over safely now message. i have children in the back seat, it's texas summer heat & we're on the side of the road with no power except electric! while driving on cruise control of 65mph the engine stops, i have to coast (no acceleration) over 3 lanes of traffic. 18 wheelers, cattle haulers, etc. my children are scared witless, as am i. this has occurred numerous times. vehicle sent to the dealership (where it was purchased) they did an electrical reset. while driving from texas to tennessee it occurs soooo many times i've given up. matters worse, the children are with me. i am not safe while driving this new vehicle. i thought this was a matter of safety with ford!! after looking at others on this site, i agree. i will not buy another ford. though that is all we've purchased in the past 20yrs!! my husband even sold his hybrid and purchased a hyundai!!! why is ford not coming out with a recall?? all i seem to find is the cloth cover that may prevent the air bag deployment. are they ignoring the other complaints about the warning light of pull over safely now and your coasting to the side of a busy freeway of 18 wheelers???? *tr | |||
| 07/01/2010 | 25000 | ||
| For the past year my feh '07 has had the triangle light with the explanation point come on. including the aweful pull over safely now message. i have children in the back seat, it's texas summer heat & we're on the side of the road with no power except electric! while driving on cruise control of 65mph the engine stops, i have to coast (no accelereation) over 3 lanes of traffic. 18 wheelers, cattle haulers, etc. my children are scared witless, as am i. this has occured numerous times. vehicle sent to the dealership (where it was purchased) they did an electrical reset. while driving from texas to tennessee it occures soooo many times i've given up. matters worse, the children are with me. i am not safe while driving this new vehicle. i thought this was a matter of safety with ford!! after looking at others on this site, i agree. i will not buy another ford. though that is all we've purchased in the past 20yrs!! my husband even sold his hybrid and purchased a hundai!!! why is ford not coming out with a recall?? all i seem to find is the cloth cover that may prevent the air bag deployment. are they ignoring the other complaints about the warning light of pull over safely now and your coasting to the side of a busy freeway of 18 wheelers???? | |||
| SERVICE BRAKES, ELECTRIC | |||
| 09/13/2010 | 55000 | ||
| At 41000 miles, the service brake system light came on and required an abs tone ring to be replaced. this is now looking to be quite the common part to break after the warranty expires. the service brake system light would come on in frequently, but would never generate a diagnostic code. at ~55000 miles, the service brake system light turned on and when i depressed my brake pedel, it went to the floor and was only able to stop the car by downshifting and using the emergency brake. luckily i was only driving ~25 mph on an empty road, but my young children were in the car. i turned the car off, and back on and tested the brakes on a short flat section of the road and they worked. i proceeded the 1/4 mile to my house and after stopping at a red light and 2 stop signs, the brakes failed pulling into my driveway being stopped by my other car!!! the ford dealer had the car and pulled a diagnostic code which had them replace an actuator in the d-pillar. they assured me that this solved the issue. my wife left to take the kids to school and the service brake system light turned on and the brakes failed as she pulled into the driveway. we had the vehicle towed to ford and they have been unable to find anything wrong or get the brakes to fail. no codes were generated. the general manager of the dealership claimed he had never heard of brakes failing on ford hybrids. | |||
| 05/27/2010 | 47500 | ||
| In spetember 2009 i had to have the abs tone ring on dirvers side replaced because i was having issues where breaks would slip when breaking- they would engage for a bit then slip and re-engage. this issue didn't prove to be dangerous for me, but could have been. the end of may i began having the same issues again and i knew what the problem was so i took it into dealer where they replaced the passenger side abs ring- problem seemed to be solved. until the next day whe i was driving home from work on the highway and lost my breaks completely- less than 24 hours after they had serviced the breaks. had car towed to dealer where they informed me that the master cylinder was bad and needed replaced- for $1400. this is not something that i believe i can wear unusally so that it would go bad like this, and so suddenly. it was an extremely dangerous situation it put me into where i was unable to stop my car without the use of the emergency brakes. i do not understand how the toyota break issues were recalled but this one has not been, it seems after searching the internet that this is not an uncommon probelm with the ford escape hybrids. i feel let down by whatever agency it is that should be regulating this issue and by ford who until now i thought was a respectible corporation. | |||
| 01/28/2010 | 30710 | 1 | |
| I own a 07 ford escape with 30,000 mile on it. last week the abs brake system engaging when there is no need for it to. when stopping the vehicle on jan.28 2010 the vehicle began to buck badly. after stopping again at the next stop it bucked once more, as i drove off the abs light came on and the message center list both service brake system and service 4x4 system i took the car to the dealership on jan 29 and was told that the abs system tone ring for the left front wheel was defective and needed to be replace (cost $325.00) i have found on the internet that this seem to be a common replacement part on ford and mercury of this model and year. i feel this is a problem that ford should be recalling. (the dealership kept the old part). *tr | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 04/10/2012 | 79000 | ||
| Tl-the contact owns a 2007 ford escape hybrid. the contact stated that while the vehicle was being serviced by a dealer, the dealer stated that the master cylinder needed to be replaced. the manufacturer was not notified. the vehicle was not repaired. the failure and current mileages were 79,000. the vin was unknown. sm. | |||
| 04/10/2012 | 79000 | ||
| Tl- the contact owns a 2007 ford escape hybrid. the contact stated while the vehicle was being serviced by the dealer they confirmed the brake master cylinder needed to be replaced. the manufacturer was not contacted. the vehicle was not repaired and the vin was unknown. the failure and current mileages were 79,000. rds | |||
| 03/01/2012 | 87080 | ||
| I was leaving the parking lot at my office and service brake system service 4x4 and abs light all come on. it appears to be split tone ring - a well known issue with ford escape hybrid if you search with google. | |||
| 05/02/2011 | 96493 | ||
| Total brake failure. abs and brake warning lights came on, followed by total brake failure. occurred following service at ford dealership. the problem first occurred to mechanics servicing the vehicle. i was not told that a brake failure had occurred to the vehicle. | |||
| 12/10/2010 | 47600 | ||
| While driving the service brake system light came on. abs light also came on and the brake pedal did not respond normally and car pulled hard to the left when braking. when can was turned off and back on the abs light was off but the problem has recurred 2 more times. car was taken to the dealership and was diagnosed with faulty master brake cylinder sensor. | |||
| 11/15/2010 | 34000 | ||
| Tl. the contact 2007 ford escape hybrid. the contact stated while driving 5 mph the contact notice the abs and service brake was on. the contact drove the vehicle to the dealer and the dealer notice the hydraulic control unit had broken. the dealer nor the contact could not determine what caused the hydraulic control unit to brake. the contact has not called the manufacturer regarding the brake unit. the contact notice numerous complaints regarding the hydraulic control unit for this year make and model and stated this malfunction could cause a crash. the failure mileage was 34,000. jo | |||
| 09/13/2010 | 55000 | ||
| At 41000 miles, the service brake system light came on and required an abs tone ring to be replaced. this is now looking to be quite the common part to break after the warranty expires. the service brake system light would come on in frequently, but would never generate a diagnostic code. at ~55000 miles, the service brake system light turned on and when i depressed my brake pedel, it went to the floor and was only able to stop the car by downshifting and using the emergency brake. luckily i was only driving ~25 mph on an empty road, but my young children were in the car. i turned the car off, and back on and tested the brakes on a short flat section of the road and they worked. i proceeded the 1/4 mile to my house and after stopping at a red light and 2 stop signs, the brakes failed pulling into my driveway being stopped by my other car!!! the ford dealer had the car and pulled a diagnostic code which had them replace an actuator in the d-pillar. they assured me that this solved the issue. my wife left to take the kids to school and the service brake system light turned on and the brakes failed as she pulled into the driveway. we had the vehicle towed to ford and they have been unable to find anything wrong or get the brakes to fail. no codes were generated. the general manager of the dealership claimed he had never heard of brakes failing on ford hybrids. | |||
| 05/29/2010 | 72200 | ||
| The brakes suddenly did not work while pulling out of the parking lot. abs light and parking lights came on and service brake warning. diagnostic determine that hcu(hydraulic control unit) and anti-lock braking failed. | |||
| 06/15/2009 | 90000 | 1 | |
| While driving on interstate 95 in northern virginia, my family and i we're cruising at highway speeds until traffic came to a sudden halt. my wife successfully applied the brakes in our 2007 ford escape hybrid and we came to a stop. however, following that stop, the brakes no longer functioned. we had managed to successfully negotiate the vehicle off the road and called for a tow truck. the only factor that led to the stopping of the vehicle was downshifting and use of the emergency brake. thankful we were safe, but frustrated because we had been at the ford dealership that morning to have a service light and weak braking power investigated. the technician told me that the service light could be a computer malfunction (to be remedied by a re boot of the system) or a failure of the electronic control module. he assured me the vehicle was safe to drive. in the end, both the electronic control module and hydraulic control module failed, resulting in the incident on i-95. *tr | |||
| 10/20/2009 | 3000 | 1 | |
| Full brake failure on a brand new ford escape hybrid. brakes failed at 3,000 miles on the car on my way to work. dealer found and fixed a computer system defect that caused the braking system to fail completely. scattered similar reports on the internet on the ford escape. if it hadn't been six am on a quiet street i would have crashed the car. there was no braking power whatsoever. brake light warning did flash.*tr | |||