Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 02/03/2013 | 49500 | ||
| Electric power steering failed for 1-2 seconds then returned to normal. this had happened several times in the past. ford dealer followed technical service bulletin and replaced a connector. per ford, the technical service bulletin exists because this has happened on other vehicles. ford is treating this as a common, out-of-warranty component failure. electric power steering is required for safe operation of this vehicle. had this happened at highway speeds it could have had serious consequences. because of this i believe this issue should be elevated in level. | |||
| 01/02/2013 | 114750 | 1 | |
| My 2009 ford escape (escape hybrid) was being driven into a turn at 35+ miles per hour. the steering locked up as i entered the turn which forced me to hit the brakes and go skidding across full speed oncoming traffic - i narrowly avoided a head on crash, which likely would have resulted in many injuries or worse. the vehicle came to rest after skidding across the traffic lanes in the safety lane area of the far side of the road. after stopping, i found the steering wheel was still 99% locked up - i turned off the car and then after a few minutes to gain my composure, i restarted the car and found that steering had been restored - i drove home (nearby) at a speed of 25 mph. vehicle was taken to the ford dealer who confirmed that the torque sensor / steering column / power steering system - had failed causing steering lockup. an entire steering column unit was replaced at my cost of ~$1500. the unexpected failure of this critical component is very likely going to cause accidents, injuries and or fatalities as more ford escapes enter the mileage at which the steering column / power steering fails and locks up. *tr | |||
| 01/02/2013 | 114750 | ||
| My 2009 ford escape (escape hybrid) was being driven into a turn at 35+ miles per hour. the steering locked up as i entered the turn which forcred me to hit the brakes and go skidding across full speed oncomming traffic - i narrowly avoided a head on crash, which likley would have resulted in many injuries or worse. the vehicle came to rest after skidding across the traffic lanes in the safety lane area of the far side of the road. after stopping, i found the steering wheel was still 99% locked up - i turned off the car and then after a few minutes to gain my composure, i restarted the car and found that steering had been restored - i drove home (nearby) at a speed of 25 mph. vehicle was taken to the ford dealer who confirmed that the torque sensor / steering column / power steering system - had failled causing steering lockup. an entire steering column unit was replaced at my cost of ~$1500. the unexpected failure of this critical component is very likley going to cause accidents, injuries and or fatalities as more ford escapes enter the mileage at which the steering column / power steering fails and locks up. | |||
| 08/27/2012 | 39000 | 1 | |
| Thought i felt something strange in the steering while traveling at over 60mph around a curve on the freeway. 10 minutes down the road and after turning into driveway the steering suddenly failed. i almost hit the entry gate. steering became very stiff like driving a tank, the eps system completely failed. *tr | |||
| 08/27/2012 | 39000 | ||
| Thought i felt something strange in the steering while traveling at over 60mph around a curve on the freeway. 10 minutes down the road and after turning into driveway the steering suddenly failed. i almost hit the entry gate. steering became very stiff like driving a tank, the eps system completely failed. | |||
| 01/15/2012 | 45000 | ||
| Tl-the contact owns a 2009 ford escape hybrid. the contact was traveling 40 mph when the power steering failed. the vehicle was not taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 45,000 and the current mileage was 59,000. sm. | |||
| 01/15/2012 | 45000 | ||
| Tl- the contact owns a 2009 ford escape hybrid. the contact was traveling 40 mph when the power steering failed. the vehicle was not taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 45,000 and the current mileage was 59,000. rds | |||
| 12/06/2011 | 34655 | ||
| The automobile steering became stiff and wouldn't turn. i had to manually turn the car at the corner. it happened within the week 3 times. i took the car to be checked at the dealer who explained that they could not help me because they could not duplicate the incident.my car is under warranty only to 36,000 miles so i am concerned as to the safety of the steering on highway and on surface streets, as it happen periodically. | |||
| 06/06/2011 | 54000 | ||
| First occurrence driving at approx 45 miles per hour made a left turn into a parking lot and lost power steering. was able to move to parking spot, turn off car then restarted and power steering was restored. second incident was traveling at approx 50 miles per hour made a left turn, again lost power steering, was not able to stop car safely due to traffic and had to continue without power steering for approx 1 mile until i could safe stop the vehicle. turned off car and restarted and power steering was restored. | |||
| 09/15/2009 | 15000 | ||
| Tl-the contact owns a 2009 ford escape hybrid. while driving approximately 35 mph the power steering locked up. the vehicle became very difficult to steer. the vehicle was taken to an authorized dealer and the dealer was unable to duplicate the failure. the failure happen again and the vehicle was taken again to the dealer and they could not duplicate the failure. the failure has happen three times. the contact was in the process of taken the vehicle back to the dealer. the contact had not contacted the manufacture. the contact was unable to provide a vin. the approximate failure mileage was 15,000 and the current mileage was 39,000. vwb | |||
| 06/02/2010 | 21000 | ||
| While driving at about 30 miles per hour, the steering wheel has locked up on two different occassions ... once recently, and once about a year ago. in both instances, i tried to turn the wheel to follow a curve but the wheel was locked. i quickly hit the brake to slow the car, and proper steering then resumed. i'm very frightened that steering may not recover in future instances, or that even the short term loss of steering will result in a wreck, accident, injury, or death. | |||
| 12/10/2009 | 6856 | 1 | |
| On oct 25th 2008 we purchased a 2009 ford escape hybrid from encinitas ford. on april 11, 2009(mge 3809.4)while driving between 40-45 up a small incline and the steering wheel jerked hard to the right and put me into the other lane of traffic beside me. this same instance just happened again on 12/10/09 (6856.0 mge) but i was going between 30-35 under battery and trying to curve to the left when the steering stiffened up again quickly and veered me to the right off of the road. i dropped the car at the dealership on 12/14/09 and they can't find anything wrong to come and get it. i am so upset that they think this is an acceptable solution. if i were going even 5 miles per hour faster, i would hit a very large oak tree. i do not feel safe driving this vehicle, and am very afraid that my chances for an accident to myself or others has just increased 10-fold! i called ford motor company on 12/14/09 at 4:30pm (pac time) and filled out their online complaint form. on 12/16/09 at 9:17am, a rep from ford called me back and said he is opening a claim to investigate the problem. he was headed out of town and asked if he could have until tuesday, 12/22/09 to return a call to me between 12:00-4:00pm i said that was fine. *tr | |||