Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 08/12/2003 | 108000 | 1 | |
| Door lock actuators on driver's door, and rear passenger door do not work. must manually open and lock doors daily. *tr | |||
| 01/01/2006 | 60000 | 1 | |
| Have 2000 ford excursion. i had the door lock actuators replaced in 2003. since then i now have 2 door locks and the rear tailgate that will not lock electronically. seems as though the electrical system is going out one thing at a time. *tr | |||
| 01/15/2005 | 75000 | 1 | 08/15/2000 |
| 2000 ford excursion xlt 7.3l diesel. four door lock motors failed after approximately 75,000 miles. doors did not lock or unlock with use of electric door lock switches located on front door handles. replaced all door lock motors at ase certifed technician shop, fairbanks, alaska. old parts are available.*ak | |||
| 06/26/2004 | 73000 | 1 | 06/25/2004 |
| I have a 2000 ford excursion and all my door locks do not work. it tries to lock and unlock them, but it does not have enough power or something. i have talked to other owners that have the same problem. i was just wondering why there hasnt beena recall if there are many people with the same problem. *ak | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 01/01/2002 | 1 | ||
| The power locks stopped working approximately a year after i purchased the vehicle. at first i thought it was the remote start changed battery, then the toggle switches inside the truck that control the locks also stopped working. contacting my local ford dealer and was told there was no recall on the truck. a friend of mine also has a 2000 ford excursion with the same problem. the locks have not been fixed because i was told they would have to do a diagnostic test before they can do anything. i would be responsible for the cost of that test. *nm | |||
| 01/01/2006 | 23000 | 4 | |
| I have a 2000 ford excursion 4x4. the problem is none of the door will lock or unlocked using keyless entry and door lock switch. i read that ford has a serious problem with the door lock actuators from many models of ford trucks for some time now. there are so many complaints out there about this problem with no one willing to help the consumer especially ford. with this said i have to wonder why the national highway traffic safety administration isn't helping !!!!!!!!! what will it take so the consumer can get help? a accident were someone must die because they were stuck in the back of the vehicle due to the doors not being able to unlock. i truly hope this will never happen to anyone owning a ford truck. | |||
| 02/16/2004 | 56000 | 2 | 08/05/2002 |
| I am the owner of a 2000 ford excursion (diesel). since owning the vehicle i have had a continuous problem with the automatic door locks. when they fail, persons can not enter or leave the car. two years ago i took the vehicle to the ford dealer so they could repair or replace two failed door lock mechanisms. instead of replacing only the two failed components, they replaced all 4 doors (not the hatch) and told me they know the others will fail as well. now the rear passenger door lock and the hatch door lock do not work. i went back to the dealer and they told me the cost of the repair is $1500. they indicated the problem was ramped among similar vehicles with the same door lock mechanisms but they would not honor the repair or replacement as a faulty component problem. i have since contacted several other auto repair businesses in my area and learned they have a fairly steady flow of business related to ford door lock malfunctions. i have three small children as do many families choosing to purchase larger ford suvs. the kids get into the habbit of relying on the automated doorlocks controlled by the adults in the front seats. in the event of an automobile fire type of accident the adults would probably rely on the doorlock mechanisms as well. the kids may not be able to get out and the rescuers would not be able to get in without using force. by the statements given to me by the ford dealership employees, the unreliable doorlock mechanisms used by ford is a well established dealer problem, but it has not been addressed as a recall item. i feel that ford, knowing about the faulty component should recall the doorlock mechanisms and replace them with with a more reliable component. i have a lifetime number of vehicles. one of my vehicles is a 1990 chevy k5 blazer. i have never had any problems with any automatic doorlock mechanisms before purchasing the ford excursion. sincerely, greg gay. *ak | |||
| 02/02/2004 | 46000 | 3 | 01/02/2000 |
| After using remote and keyless entry, doors appeared to be unlocked but the doors would not open. finally the door lock released the door and gained access to the car interior. tried all 5 doors before drivers door finally opened. while driving, the door ajar light came on and the drivers door opened with no warning. this happened to both rear doors also. *jb | |||
| After keyless entry lock was activated, all doors except the rear passenger side door failed to lock. dealership indicated that the door power motor went out. consumer had motor replaced. provide more details. ts | |||
| As a result of a tire blowout consumer ran into a wall and passenger's doors opened upon impact. manufacturer was contacted. please provide further information.*ak | |||
| LATCHES/LOCKS/LINKAGES - TAILGATE - LATCH | |||
| 02/16/2004 | 56000 | 2 | 08/05/2002 |
| I am the owner of a 2000 ford excursion (diesel). since owning the vehicle i have had a continuous problem with the automatic door locks. when they fail, persons can not enter or leave the car. two years ago i took the vehicle to the ford dealer so they could repair or replace two failed door lock mechanisms. instead of replacing only the two failed components, they replaced all 4 doors (not the hatch) and told me they know the others will fail as well. now the rear passenger door lock and the hatch door lock do not work. i went back to the dealer and they told me the cost of the repair is $1500. they indicated the problem was ramped among similar vehicles with the same door lock mechanisms but they would not honor the repair or replacement as a faulty component problem. i have since contacted several other auto repair businesses in my area and learned they have a fairly steady flow of business related to ford door lock malfunctions. i have three small children as do many families choosing to purchase larger ford suvs. the kids get into the habbit of relying on the automated doorlocks controlled by the adults in the front seats. in the event of an automobile fire type of accident the adults would probably rely on the doorlock mechanisms as well. the kids may not be able to get out and the rescuers would not be able to get in without using force. by the statements given to me by the ford dealership employees, the unreliable doorlock mechanisms used by ford is a well established dealer problem, but it has not been addressed as a recall item. i feel that ford, knowing about the faulty component should recall the doorlock mechanisms and replace them with with a more reliable component. i have a lifetime number of vehicles. one of my vehicles is a 1990 chevy k5 blazer. i have never had any problems with any automatic doorlock mechanisms before purchasing the ford excursion. sincerely, greg gay. *ak | |||