Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 04/01/2010 | 150000 | ||
| The passenger seat warmer started turning off and on at its own will. eventually the set got so hot it started smoldering. upon pulling the leather back we found the foam material to be burning away. took an extinguisher to put fire out. have removed fuse so future occurances don't happen. | |||
| 09/10/2000 | 1 | 09/01/2000 | |
| Seat tracks for seat to be moved back and forth are excessively sharp and unprotected. two people have been injured. *ak | |||
| 09/01/2000 | 2 | 08/01/2000 | |
| Middle seat after laying down to carry cargo will not lock into place and seat slams into back of front seats and console, seat belt smashed passengers when seat projects forward at a high rate of speed | |||
| SEATS - FRONT ASSEMBLY - HEAD RESTRAINT | |||
| 12/14/2004 | 2 | ||
| 2000-2005 ford excursion manufactured with no center position shoulder harness or 3rd seat head restraint. ford should offer retrofit kit to update vehicle.*ak | |||
| 10/01/2000 | |||
| Headrests are not available for any of the 3rd seat benches. this could cause spinal injuries in a crash especially for children.*ak | |||
| SEATS - FRONT ASSEMBLY - POWER ADJUST | |||
| 10/14/1999 | 10000 | 07/15/1999 | |
| I own a 2000 ford excursion and have had problems with the rotors warping since new. the dealers have said i was the only one with this problem but after seeing this web site i see that is not true. also i had the bearings go out in the right front wheel almost leading to the tire falling off if my wife had not noticed it in time. the rotors have been replaced twice have been turned at least every 15,000 miles since new i have around 80,000 miles now. the dealer did the brakes three times until the warrnty ran out at 36,000 miles i have had them fixed myself since then. this truck is said to be heavy duty and i only tow a camper with it twice a year 60 mile round trip i feel like i should not be having this kind of problem. the severe shaking that is caused by this makes if difficult to drive for my wife since she is the primary driver of the car. i cannot wait till my lease runs out so i can get rid of this car. the dealers will not help me at all. thank for and help you might can give william andrews | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 12/01/2004 | 95000 | 1 | 04/04/2003 |
| 2000 ford excursion diesel. seat heater in passenger side overheated and burned out all wiring in the seat base at 96,000 miles. *jb | |||
| 10/14/1999 | 10000 | 07/15/1999 | |
| I own a 2000 ford excursion and have had problems with the rotors warping since new. the dealers have said i was the only one with this problem but after seeing this web site i see that is not true. also i had the bearings go out in the right front wheel almost leading to the tire falling off if my wife had not noticed it in time. the rotors have been replaced twice have been turned at least every 15,000 miles since new i have around 80,000 miles now. the dealer did the brakes three times until the warrnty ran out at 36,000 miles i have had them fixed myself since then. this truck is said to be heavy duty and i only tow a camper with it twice a year 60 mile round trip i feel like i should not be having this kind of problem. the severe shaking that is caused by this makes if difficult to drive for my wife since she is the primary driver of the car. i cannot wait till my lease runs out so i can get rid of this car. the dealers will not help me at all. thank for and help you might can give william andrews | |||