Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 03112 | 06/09/2003 | 10002773 | On-vehicle front integrated hub/bearing rocking end-play measurement. including 2003 and 2004 super duty f series. *tt | 09/16/2003 | |
| 14244 | 01/01/2000 | 620400 | Some 4x4 vehicles may exhibit a pop / clunk noise during turns, turning onto uneven surfaces or when driving over bumps. engineering has determined that this may be caused by an under torqued upper front sway bar bolt which attaches the u | 08/07/2001 | |
| 0132 | 02/19/2001 | 619148 | Some vehicles may exhibit stiff steering, wandering, or poor returnability after turns. *tt | 05/16/2001 | |
| 14569 | 01/01/2001 | 617956 | Some vehicles may exhibit a noise coming from the rear of the vehicle when traveling over bumps. *tt | 04/02/2001 | |
| 13306 | 10/01/1999 | 6092130 | Some vehicles may exhibit a vibration at speeds above 40 mph. *tt | 11/27/2000 | |
| 7421 | 11/01/1999 | 610810 | Exhibiting a popping noise from the front suspension or passenger side floor pan. *tt | 05/15/2000 | |
| 7153 | 10/01/1999 | 6090771 | Exhibiting a vibration at speeds above 40 mph. *tt | 03/29/2000 | |
| 13272 | 09/01/1999 | 6090701 | Some vehcles may exhibit a vibration at speeds above 40 mph. *tt | 03/23/2000 | |
| SUSPENSION - FRONT | |||||
| 13476 | 05/01/1999 | 610891 | Some vehicles may exhibit a pull to the left while braking condition. *tt | 05/18/2000 | |
| 13443 | 11/01/1999 | 610881 | Experiencing a popping noise from the front suspension or passenger side floor pan. *tt | 05/16/2000 | |
| 7456 | 11/01/1999 | 610832 | Some vehicles may exhibit a pull to the left condition while braking. *tt | 05/15/2000 | |
| SUSPENSION - FRONT - HUB | |||||
| 03143 | 07/21/2003 | 10003743 | Front hubs will not engage or disengage properly. *tt | 10/29/2003 | |
| 7921 | 01/01/2000 | 7921 | 612407 | A slow release of the hubs, at times, which may be regarded a not normal by the operator. slow release of the hublocks is not considered abnormal for this system. | 06/08/2000 |
| SUSPENSION - FRONT - WHEEL BEARING | |||||
| 16924 | 06/01/2003 | 10002635 | Slight purge of grease from the hub bearing unit. this grease may be noted between the hub unit and the inboard rotor flange and on the inboard side of the bearing. 1999-2003 models. *tt | 09/09/2003 | |
| 14840 | 04/01/2001 | 619326 | A slight purge of grease from the front hub bearing unit that may be noted between the hub unit and the inboard rotor flange. *tt | 05/23/2001 | |
| SUSPENSION - REAR | |||||
| 14349 | 09/01/2000 | 618622 | A clunk / popping noise from front sway bar area. *jb | 04/18/2001 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA01004 | FORD MOTOR COMPANY | 01/22/2001 | 10/30/2002 | PULLS UNDER HARD BRAKING | ||
| Alleged that the subject vehicles may exhibit a brake pull, especially during hard braking. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 04/10/2003 | 52000 | 9 | 12/19/2002 |
| My excursion has been to the dealership 8+ times since purchase in 12-2002. the brakes and suspension are the top recurring problems. i do not have enough room to conclude all problems. brakes have been serviced 3 times at dealership, i have asked them to look at the brakes two times in the last two months because of difficulty stopping, they find no problems. i don't see how they can tell when my mileage in is the same as my mileage out. i don't think ford wants to deal with this problem. they are waiting for someone to die, and in this huge vehicle it is going to have to be a major accident for that to occur. why does someone have to die before this vehicle is recalled. i am afraid for my and my family's life. i bought this vehicle for safety and comfort, and i am afraid of it. i have tried trading it in but word must be out because no one wants to give me anything for it. what do myself and so many others have to do to get this problem taken care off. *ak | |||
| 06/01/2004 | 3 | 04/24/2004 | |
| 2000 ford excursion has an occasional vibration coming from the front of the vehicle. *mr the right front tire had a cut in the sidewall when the consumer first purchased the vehicle. the dealer agreed to replace all of the tires. the consumer noticed a vibration that seemed to be coming from the right rear, with an occasional vibration in the front. it started at about 55 and continued until about 70. the dealer then replaced the rear tires again. they rebalanced all four tires. the vibration was still there. they found this problem in another excursion but worse. *sc *jb | |||
| 10/20/2000 | 01/01/2000 | ||
| It will not pull 10,000 pounds. it has a stability problem. puling 5000 pound cause rollover. *ak | |||
| 04/01/2002 | 2 | 02/01/2002 | |
| Consumer stated that when applying brakes, vehicle pulls significantly into on coming traffic or to the left. dealer notified, but unable to fix the problem. *yh | |||
| 03/01/2002 | |||
| At speeds of 40 mph and over vehicle shakes/vibrates and pulls to the side. dealer is unable to remedy. *ak | |||
| 10/12/2001 | |||
| Steering wheel column pulled to left, and when applying brakes vehicle wandered away. *ak | |||
| 06/01/2001 | |||
| At four thousand miles a popping noise could be heard coming from engine. consumer contacted dealer for this problem. vehicle was deemed unsafe, and was traded for a 2001 model. consumer began to experience same problem. please provide further details.*ak | |||
| 07/11/2000 | 5 | 12/20/1999 | |
| While driving and when making a right or a left hand turn consumer has noticed a very loud knocking noise when turning. consumer has contacted dealer. *ak sway bar repaired. mounts, bushings, bolts and springs were missing. steering was lost twice. the dealer had tried to repair but the problem still continued. *yh | |||
| While driving vehicle pulls to either left or the right. also, extreme vibration occurs. please give any further details. *ak | |||
| 09/01/2000 | |||
| Vehicle has very poor handling on rough roads. dealer installed steering stabilizer which has helped with the vibration in the steering wheel, however, the vehicle still experiences a loss of control on bumpy road surfaces. vehicle pulls to the right. it has been aligned 3 times in 2,500 miles and dealer is still unable to fix. drivers side door creaks at highway speeds. has been in shop 3 times for this and dealer is unable to fix.*ak | |||
| 09/30/2000 | 1 | 08/29/2000 | |
| While driving above 45 mph and making a stop vehicle goes to the left which may cause a crash. ford is aware of problem, but has no solution. *ak | |||
| 07/01/2000 | 2 | 04/01/2000 | |
| My suv drives very unstable at any speed. it seems to bounce while going down a flat smooth road. bob bell ford had it for 1 week and finally found the problem when i wrote a letter demanding that they either figure out the problem or give me a new truck. 1/2 hour after my telephone call to them where in they advised me they had no idea what the problem was but that they had the entire truck tore apart, and 1/2 hour after receiving my letter making a demand, they figured out the so-called problems. the sway bar was upside down and they said something about bolts not being put in at the assembly line and that is why we were getting a clanking noise. we picked up the truck, only to have it begin again the next day. if you go over a speed bump slowly or go up a dip, etc. the truck bounces you all over the place, as if it is going to roll. when you put the brakes on it shakes violently, and bounces to the point it is as though the brakes are being bounced from stopping the truck. i am scared something is wrong and it is going to cost my family, me or someone else their life. ford has no idea what the heck is wrong, they tell us all sorts of off the wall reasons. at first they even said oh we don't see a problem, but then after saying they did not see a problem they tore my truck apart. explain that, why would you tear my truck apart if you don't see a problem. it took them one week and it still is not fixed. i purchased a $38,000.00 suv that vibrates all over the place, is very difficult to stop because of the vibration and bounces when you are driving down the road, in other words i am driving a roller coaster on wheels that is going to come off the track and kill people. if nhtsa can help, we would be truly grateful. someone has to find out what is wrong with my truck before it kills us or someone else. i want an excursion, but i am really very scared of this one. please help us, velma and keith dietz. thank you. *ak | |||
| 1 | 11/18/1999 | ||
| Poor design causes vehicle to experience serious shaking/vibrating while driving at speeds over 55 mph. nlm | |||
| SUSPENSION - FRONT | |||
| 09/27/2000 | 3 | 04/28/2000 | |
| On several occasions, vehicle pulls slightly at slower speeds 15-40 mph and violently at speeds above 55 mph, the pulling would occur to both the left and right sides and intensify as the brakes get hotter, dealer replaced disc brake rotors and pads, aligned front end and rotated tires, however repairs did not remedy problem, tech states that engineers are working on repair solution. *tt | |||
| 08/27/2001 | 2 | 03/23/2001 | |
| Consumer states that on several occasions, the vehicle pulls to the right or pulls to the left when braking, dealer replaced disc brake rotors, performed front wheel alignment, engineering investigating, consumer also stated that there was a popping noise on drivers side floorboard when going over bumps and when brakes were applied, dealer tightened sway bar links and replaced front brake pads. *tt | |||
| 09/27/2000 | 3 | 04/28/2000 | |
| On several occasions, vehicle pulls slightly at slower speeds 15-40 mph and violently at speeds above 55 mph, the pulling would occur to both the left and right sides and intensify as the brakes get hotter, dealer replaced disc brake rotors and pads, aligned front end and rotated tires, however repairs did not remedy problem, tech states that engineers are working on repair solution. *tt | |||
| 09/01/1999 | |||
| Vehicle suspension making unusual noises since purchase. steering wheel vibrates excessively since purchase. dealer repaired body bolts without resolving problem. front tires are cupping. vehicle sways side to side, clanking noises from front and rear. brakes repaired/replaced twice. new brakes will not hold vehicle with 1800 lbs trailer when backing down slight grade. this complaint should be connected to nhsta action: ea01004. *ak | |||
| 08/07/2001 | 1 | 02/01/2000 | |
| Auguts 7, 2001 - traveling on a highway with speed limit of 65mph and the temperature was 101. approximately 25 minutes into my drive i notice vibration in my steering wheel and the vehicle felt like it had a scuttle shake which continued to get worse. i stopped and looked at my front tires and underneath the front end for any obvious defects. didn't look at the back tires closely because i assumed it was a front end problem due to the steering wheel vibration. when i got back on the highway the problem was getting worse (shaking harder) so i stopped once again to look at the front end. i happened to take a look at the rear tires while standing a distance away from the vehicle. my driver's side rear tire tread was severly warped. firestone dealer replaced tire immediately. i feel that if i had ignored these obvious warning signs and kept on driving, i would have had a blow out at highway speeds. the high temperature was most likely a factor in the tire's failure.*ak (tiresize: lt26575r16) | |||
| 1 | 09/01/2000 | ||
| While traveling at 50 mph and over vehicle wandered off road, traveling left to right. dealer has been contacted. *ak the vehicle had been aligned, tires were balanced, steering gear box was adjusted, new tires were installed but the problem was not solved. *yh | |||
| 12/06/2000 | 0 | ||
| While driving between 65 and 75 mph t vehicle would start vibrating. dealer could not find out where vibration was coming from. they believed it was manufacturer's fraud. *ak | |||
| 5 | 12/20/1999 | ||
| While driving at any speed consumer noticed vibration in front end. vibration can was felt in steering wheel. consumer has contacted dealer, dealer was unable to determine cause of problem. *ak consumer also states when he turns the vehicle, steering does not respond, consumer was advised by dealership that this is a normal characteristic of vehicle, consumer states swaybar was on upside down, mounts were missing or either loose, as well as springs were backwards, consumer states dealership is shipping vehicle to another state to have it fixed, consumer states he also had tires replaced, consumer is also experiencing braking difficulty. *jb | |||
| 1 | 11/22/2000 | ||
| While driving front end of vehicle lifts up and down. problem becomes more pronounced when vehicle is driven at high speeds. *ak the vehicle's porpoising up and down was caused possibly by inadequate shocks. *yh | |||
| 10/26/1999 | 4 | 10/01/1999 | |
| This vehicle shakes, rattles and rolls constantly , alignment 3 seperate times, extremely hard too stop, nothing but problems with frame and chassis. i am currently waiting for a dsb hearing in regards to ford repurchasing vehicle as previously they denied repurcahe of vehicle. i have also submitted all of my repair orders to ford for review and i am told i will have to testify at the dsb hearing and havent received a date for same. this vehicle is the worst too try and control, stop or drive due to steering whhel shakes, frame stability and lack there of. | |||
| 1 | |||
| Vehicle is experiencing front end suspension problems, steering instability and poor handling. nlm | |||
| 1 | |||
| The design of the front suspension with a solid front axle is not sufficient for the vehicle, steering stability and integrity of handling are dangerous, ill designed and very disconcerting to drive. *mjs | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 10/14/2006 | 74000 | 2 | |
| Dt*: the contact stated the suspension: front control arm: upper ball joints and the suspension: front control arm: lower ball joints had prematurely worn out. the old parts were not manufactured with grease fittings as were the replacement parts. the upper and lower ball joints were replaced by an independent mechanic. the manufacturer was notified. | |||
| 03/10/2004 | 1 | ||
| Ball joint failure on 2000 ford excursion. the vehicle has 67000 miles with no towing or severe use. ford has no grease joints available. i detected due to vibration at highway speeds. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 10/14/2006 | 74000 | 2 | |
| Dt*: the contact stated the suspension: front control arm: upper ball joints and the suspension: front control arm: lower ball joints had prematurely worn out. the old parts were not manufactured with grease fittings as were the replacement parts. the upper and lower ball joints were replaced by an independent mechanic. the manufacturer was notified. | |||
| 03/10/2004 | 1 | ||
| Ball joint failure on 2000 ford excursion. the vehicle has 67000 miles with no towing or severe use. ford has no grease joints available. i detected due to vibration at highway speeds. *ak | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 11/01/2000 | 1 | 02/23/2000 | |
| Rubber mount attached to bottom of frame is touching the spring, causing vehicle to bottom out, and front end to shift from side to side on a gravel road. there is only approximately less than 1/8 of a inch of clearance which is not enough to absorb shock. other ford heavy duty trucks have 3 to 3 1 inch of clearance. *ak *slc | |||
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION SYSTEM | |||
| 05/03/2000 | 0 | ||
| When driving front end bounces up and down/ up and down. consumer has to slow down to keep control. consumer stated it was front end, may be poor sharks. *ak | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| Front axle leaf spring was making a popping noise when vehicle accelerated/ braked or was going over bumps or cracks. have taken to dealership twice for problem. mechanic would pack with grease, which was a temporary measure. manufacturer has been informed of problem.*ak | |||
| 05/27/2000 | 1 | 04/01/2000 | |
| The tire failure was a blowout. the whole sidewall shredded. firestone said it was a road hazard even though we did not hit anything. ford would not replace because they don't cover tires. the fuel gauge was replaced twice by the dealer. the first time, the gauge read 1/4 tank left and it was dry. the second time the gauge read 1/4 tank and it was more than 1/2 full. the front stablizer assembly was popping so hard you could hear and feel it. the dealer replaced it. it seems to be popping again but i haven't taken it back in yet. i'm getting tired of taking it in. the rear side window motor was dying so i had it repaired. during repair, they noticed the glued piece that the motor attached to was coming off and had to replace the entire window. when does the lemon clause come into effect???( dot number: 008102 tire size: lt26575r16 ) | |||
| SUSPENSION - FRONT - SPRINGS - LEAF SPRING ASSEMBLY - HANGER,BRACKET | |||
| 06/25/2003 | 2 | ||
| Both spring of suspension bottomed out, causing the vehicle to swerve without prior warning. *ak | |||
| SUSPENSION - FRONT - SPRINGS - TORSION BAR | |||
| 07/11/2000 | 5 | 12/20/1999 | |
| While driving and when making a right or a left hand turn consumer has noticed a very loud knocking noise when turning. consumer has contacted dealer. *ak sway bar repaired. mounts, bushings, bolts and springs were missing. steering was lost twice. the dealer had tried to repair but the problem still continued. *yh | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 10/14/1999 | 10000 | 07/15/1999 | |
| I own a 2000 ford excursion and have had problems with the rotors warping since new. the dealers have said i was the only one with this problem but after seeing this web site i see that is not true. also i had the bearings go out in the right front wheel almost leading to the tire falling off if my wife had not noticed it in time. the rotors have been replaced twice have been turned at least every 15,000 miles since new i have around 80,000 miles now. the dealer did the brakes three times until the warrnty ran out at 36,000 miles i have had them fixed myself since then. this truck is said to be heavy duty and i only tow a camper with it twice a year 60 mile round trip i feel like i should not be having this kind of problem. the severe shaking that is caused by this makes if difficult to drive for my wife since she is the primary driver of the car. i cannot wait till my lease runs out so i can get rid of this car. the dealers will not help me at all. thank for and help you might can give william andrews | |||
| 07/11/2000 | 5 | 12/20/1999 | |
| While driving and when making a right or a left hand turn consumer has noticed a very loud knocking noise when turning. consumer has contacted dealer. *ak sway bar repaired. mounts, bushings, bolts and springs were missing. steering was lost twice. the dealer had tried to repair but the problem still continued. *yh | |||
| SUSPENSION - REAR | |||
| 1 | |||
| Consumer was traveling at 70 mph when there was a loud noise, and suddenly the vehicle began to wobble from the rear. *ak | |||
| 09/01/1999 | |||
| Defect in suspension system of car causes the car to move laterally on dry pavement as if the car were hydroplaning. happens when the vehicle encounters washboard or rippling in the pavement. i suspect that the suspension is too tight since it does not seem to be as bad when the vehicle is loaded, weight seems to help the issue. all occurances (4) happened on highways within 5mph of speed limit on dry pavement during optimal weather. my wife is afraid to put the children in the car and drive it. | |||