Consumer Complaints


Fail datemilesoccurencesPurchase date
SEATS
10/14/20011
 Excursion was bought 7-01 approximately 3months after purchase head lamp switch broke off. took truck into dealer and was told this was not covered under warranty and would be 190.00 to fix. upon research found that the 2000 model excursion had a recall for this same problem [nhtsa recall no. 01v075/ford recall no. 01s09] the part no. for the 2000 and 2001 has been replaced. it would be logical to me if the part number for the 2000 excursion and the 2001 excursion are the same then they both should be recalled. in addition the passenger front and side door do not lock when internal button is depressed. the interior lights do not shut off if the back hatch is opened and moisture is present. drivers seat is stuck does not go forward or back, motor works seat will not move. *tr
10/26/200889000
 Tl*the contact owns a 2001 ford excursion. the front passenger seat burned because the heating switch failed to deactivate automatically. the vehicle will be taken to the dealer. a report was filed with the manufacturer. the manufacturer advised her to file a report with her insurance company. the current and failure mileages were 89,000.