Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 16187 | 09/01/2002 | 10008595 | Roof paint scratching from luggage rack crossbars. *mj | 08/09/2004 | |
| 15882 | 05/01/2002 | 637748 | Subject regarding roof rack scratches paint on roof panel. *tt | 12/04/2002 | |
| 15334 | 10/01/2001 | 630247 | Some vehicles may exhibit a popping noise beneath the driver's feet area coming from the floorboard. *tt | 04/15/2002 | |
| STRUCTURE - BODY - DOOR | |||||
| 15379 | 11/01/2001 | 630390 | Some vehicles built prior to 10/11/01 may exhibit scratches at the top of the cargo doors. *tt | 04/16/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 07/10/2005 | 94300 | 3 | 07/17/2002 |
| Tl*the contact owns a 2002 ford excursion. while parked, the vehicle accelerated without warning and crashed into the front of another vehicle. the dealer was unable to diagnose the cause of failure. the vehicle was taken to a second dealer who replaced the throttle cable. the failure has not occurred since the replacement was made. the current mileage is 95,000 and failure mileage was 94,300. the consumer provided an eyewitness statement, freeport police repor, various articles pertaining to the defect, and the repair invoice. the dealer stated there is a strong smell of fuel, passenger door does not lock with remote, and customer overhead door is broken. updated 08/27/07 *tr | |||
| 08/28/2006 | 103000 | 1 | 06/01/2002 |
| My 2002 ford excursion had a total brake failure resulting in a near fatal situation. when the vehicle was towed to the ford dealership, they found a manufacturing defect. the plastic wheel well liner on the front left wheel was positioned against the metal brake line from the abs pump and from the vehicle motion the liner had worn a hole in the metal line causing total failure of the brake system. this is a very serious design defect that needs immediate attention. *jb | |||
| 02/01/2002 | 1 | 12/12/2001 | |
| While driving 70 mph consumer activated both rear windows, as soon as the windows were lowered, the vehicle started to shake violently, it was difficult to control vehicle, when the windows were closed the shaking stopped.*ak. consumer contacted the manufacture and was informed that all the excursions are that way.*jb | |||
| STRUCTURE - BODY - DOOR | |||
| 08/26/2002 | 1 | 02/18/2002 | |
| The vehicle has a front suspension problem which causes the vehicle to vibrate, the vehicle has been to the dealer 3 times but the problem still exist, both driver side doors are misaligned with respect to the fender trim, the differential was originally misaligned with respect to the rear fender trims, now the differential is properly aligned and the consumer questioned the technicians who stated that they did nothing to correct the misalignment, the consumer feels this is a definite safety problem if the differential goes in and out of alignment on is own, the a/c was not cooling and needed to be recharged, the consumer can hear static in radio when turning on the rear tv switch, a/c and turn signal, steering gear and hydro boost line replaced, tire out of balanced causing vibration at 75-70 mph, steering out of adjustment (off center), calipers replaced, transmission experiencing a delay when shifting, both wiper blades off center, drain plug leaking oil, weather stripping on right rear door failed, headliner is coming loose on the left side, windshield washers inoperative, fuel gauge read incorrectly, faulty accelerator pedal caused the vehicle to stall when coming to a stop. nlm | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 09/27/2004 | 36200 | 1 | 05/01/2002 |
| 2002 ford excursion. rear glass shattered and fell on the ground when our child attempted to close the rear glass and the two rear gates in the incorrect order. this is a design defect and poses a significant risk to humans should the rear glass fall onto a person while attempting to close the rear glass and gates. the defect is that the rear glass and the lower gates are designed such that if they are operated in the incorrect fashion, with the upper glass lowered first and then the lower gates attempted to be swung closed, the lower gates impinge with a very long torque arm on the glass of the upper window, and the resultant force literally causes the upper glass to shatter. the shattered safety glass then falls on the ground at the operator's feet, or worse, some of the small and very sharp glass fragments fly horizontally and land on the operator or occupants. in our case, a adolescent child was the operator, and luckily avoided injury. there were three other children inside the rear compartment of the vehicle, and glass showered into the compartment and onto their legs, but no injuries were sustained. the manufacturer has been contacted, but there is no recourse at this point. the manufacturer has no recall in effect. curiously, i personally know of four other such incidents in the town in which i live, and those folks also found no recourse with the ford dealer or the manufacturer.*ak | |||