Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| TIRES | |||||
| 14 | 02/01/2004 | 10006650 | Firestone tire safety campaign. firestone steeltex radial a/t lt265/75r16 lr d owl and bsw tires. tire inspection and replacement. *mr | 05/07/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 09/06/2011 | 183000 | ||
| While driving on i-84 east bound, between the dalles and pendleton oregon, our 2002 ford excursion experienced a tire tread separation on the right rear. we experienced a recurring popping sound just prior to the tread separation. we were pulling a light trailer. tread separated but tire remained inflated. i was able to see the tread leave the tire in my right mirror as it happened. we were traveling up hill at the time so speed was approximately 63mph. dry roads and 93 degrees. | |||
| 08/23/2008 | 60000 | 1 | |
| I am the original owner of a 2002 ford excursion that is equipped with the firestone steeltex a/t tires lt 265/75r16 119/116r load range d; with about 60k miles. on friday night i experienced a tire blowout while operating at highway speeds (55 mph). it appears that the tread separated from the tire. in checking the web sights this evening there appears to have been a safety improvement for this tire. i have yet to receive it. who can address my issues of replacing my tires and or repairing the damage. *tr | |||
| 10/01/2004 | 30725 | 1 | |
| Firestone steeltex tires experienced tread separation. *bf the owner requested reimbursement. *sc *jb | |||
| 06/11/2004 | |||
| Consumer received a recall letter regarding firestone steel tex radial tires, lt265/75r16 load range d. prior to receiving the recall letter consumer replaced one of the tires. manufacturer won't honor the expenses consumer paid to replace the tire. *ak | |||
| 05/10/2004 | 23000 | 1 | |
| While driving 30 mph the consumer lost control of the vehicle and ended up in a ditch. the consumer stated that the vehicles tires lose air prematurely. the cause has yet to be determined. please provide any additional information. *nm | |||
| 04/12/2004 | 50000 | 2 | |
| The dealership replaced the front and rear tires, manufacturer and consumer split the cost of the tires. one year later consumer received a recall letter, on firestone, steeltex a/t, 265/75r16, but manufacturer refused to reimburse the money that he already paid about a year ago. *ak | |||
| 04/05/2004 | 01/02/2002 | ||
| Ford and firestone are refusing to honor vehicle recall. the manufacturer says the consumer's truck is not part of the recall. consumer has the steel tex r4sii lt265 load range d original equipment.*mr | |||
| 03/10/2004 | 3 | 08/01/2003 | |
| My daughter drives a 2002 ford excursion and with very low miles the wear of the tires is unacceptable. they are wearing fast and uneven and make noise. please look into these tires because she travels with my precious grandchildren daily. she has twins that are 2 years old and another son that is 3 that all ride in car seats. thank you. *ak | |||
| 03/09/2004 | 09/01/2002 | ||
| Firestone steeltex tires for 2002 ford excursion recalled. consumer had already replaced two of the tires with michelin. ford dealer says replace all 5 tires including michelin with proposed b. f. goodrich or no tires replaced. consumer prefers keeping michelin tires. no compensation offered. consumer experienced a blow out with firestone steeltex on previous model excursion (2000) and filed complaint and did not recieve any response. ford should allow me to replace the 3 defective tires, under the recall, and keep the replaced tires, in fact, consumer should be reimbursed. | |||
| 09/24/2003 | 1 | ||
| While driving at normal speed. firestone steel tex, size lt235/75r16 dot# unknown tread separated, forcing the consumer to pull out the road. *ak | |||
| 09/20/2003 | 28000 | 1 | 01/02/2002 |
| The consumer noticed a vibration while driving. the front driver's side tire exploded like it was over pressured. *ak the vehicle was thrown across another traffic lane, spun backwards and left the road sideways into the median. the vehicle did not roll but received extensive damage. *la *jb | |||
| 08/02/2003 | 34000 | 1 | 06/28/2003 |
| While driving, the consumer suddenly heard a strange noise from the left rear tire. *ak aaa came and changed the tire. *jb | |||
| 04/14/2003 | 29714 | 1 | 02/17/2003 |
| At 5 mph noticed that the back end of 2002 excursion was woobling. found the tire had ballooned on the inside sidewall and tread. ford replaced with same model tire. *tt | |||
| 03/24/2003 | 1 | ||
| The front passenger tire blew out. *jb | |||
| TIRES - PRESSURE MONITORING AND REGULATING SYSTEMS | |||
| 03/10/2004 | 3 | 08/01/2003 | |
| My daughter drives a 2002 ford excursion and with very low miles the wear of the tires is unacceptable. they are wearing fast and uneven and make noise. please look into these tires because she travels with my precious grandchildren daily. she has twins that are 2 years old and another son that is 3 that all ride in car seats. thank you. *ak | |||
| TIRES - SIDEWALL | |||
| 04/04/2004 | 5000 | 10/16/2003 | |
| 4/4/04 i rec'd a flat ti,e told it was irreparable since air was seeping out of the sidewall. 4/5/04, i receive letter from firestone/ford reagrding tire recall on my 2002 ford excursion.. 4/6/04 i phone 3 ford dealerships and 5 firestone stores trying to locate replaceable tires. told they had no idea when tires would be avail. i called ford corp., they blame firestone, call firestone hotline, they blame ford. ford corp- keisha, cust. service told me to - drive as little as possible, wear my seat belt, ck air in tires and drive under the speed limit. 4/6/04 i ordered 5 new recommended b.f. goodrich tires fromjim babbitt ford, flagstaff, az. i ck each wk on order. still have no idea when tires will be in. called ford corp., cust service -charmaine today & was told it is not ford problem, even though the replacement tires were advised & ordered thru ford. ford certainly does not take this tire replacmeent seriously nor cares !! meanwhile i am driving with no spare due to a faulty tire already ! | |||
| 09/20/2003 | 33000 | 1 | 09/19/2002 |
| Our firestone tires are falling apart near the lettering on the sidewalls. we first noticed it on a trip to chicago. they are firestone steelteck r4s. *la | |||
| 02/25/2003 | 1 | ||
| I had a tire inside wall failure with a firestone tire on my excursion. there was about 22000 miles on them when the blowout occurred. no inuries but it happened at freeway speed and i could have lost control. report was made a state trooper who came on scene.*ak | |||
| 05/30/2003 | 30823 | 1 | 02/17/2003 |
| Freeway driving at 65 mph when no apparent reason rear left tire blowout. further investagation found the tire had sidewall peeled away and the tread was wrapped around the axle. not before doing damage to rear quarter panel and parking brake cable. full tread separation.*ak | |||
| 04/10/2003 | |||
| While driving the front tires sidewall separated (size#2657516) please provide the dot#. *nlm | |||
| TIRES - TREAD/BELT | |||
| 11/16/2004 | 37000 | 1 | |
| The consumer received letter regarding recall # 03t0020000. however, bridgestone/firestone has not cooperated with the consumer. the right rear passenger tire blew out. chunks of the tire damaged underneath the vehicle, and ford said there was nothing they can do. please provide any further information. *jb | |||
| 10/01/2004 | 30725 | 1 | |
| Firestone steeltex tires experienced tread separation. *bf the owner requested reimbursement. *sc *jb | |||
| 09/06/2004 | 43909 | 1 | 12/31/2002 |
| Traveling east bound on i-84 10 miles from mountain home, idaho when my left rear tire tread separated from the tire and then the tire blew. tire type was a firestone lt 365/75r16 load range d steeltex r4s model. the thread damage my quarter panel, wheel well splash gaurds and paint on vehicle. i was travel at 75 mph with my tire pressure set at recommended pressure set by ford at 45 psi front and 55 psi in the rear. vehicle was 2002 ford excursion xlt. i file a insurance claim for repair and they completed on sept. 10, 2004. on sept 14, 2004 i contact firestone tech services about the tire. they will send a complaint and instruction how file a claim. | |||
| 08/12/2004 | 44567 | 1 | |
| The consumer stated the tires on his vehicle had irregular wear and made a lot of noise. he read that the manufacturer was recalling these tires, so he took them to the dealer and had them checked, at which time he was advised to get more tires, because of the irregular wear. the consumer stated he did purchased more tires, after consulting the manufacturer who at that time advised him of what to do to get reimbursed for the bad tires. the consumer is now having a hard time trying to get reimbursement. bridgeport/goodyear lt 265/75 r 16 lrd. *jb | |||
| 06/18/2004 | 29300 | 1 | |
| Consumer received recall 03t 002 000 concerning firestone, steeltex a/t, lt265/75r16 load range d from the manufacturer on march 2004. consumer was told by dealer and manufacturer that the tires needed were not available. it has been almost six months and consumer was constantly being told the same in 30 day increments.*ak | |||
| 03/10/2004 | 3 | 08/01/2003 | |
| My daughter drives a 2002 ford excursion and with very low miles the wear of the tires is unacceptable. they are wearing fast and uneven and make noise. please look into these tires because she travels with my precious grandchildren daily. she has twins that are 2 years old and another son that is 3 that all ride in car seats. thank you. *ak | |||
| 02/23/2004 | 1 | ||
| I drive a new 2002 ford excursion and with very low miles the wear of the tires is unacceptable. they are wearing fast and uneven and make noise. please look into these tires as i have 2 year old twins and a 3 year old that travel with me everyday. thanks.*ak | |||