Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 03112 | 06/09/2003 | 10002773 | On-vehicle front integrated hub/bearing rocking end-play measurement. including 2003 and 2004 super duty f series. *tt | 09/16/2003 | |
| SUSPENSION - FRONT - HUB | |||||
| 03143 | 07/21/2003 | 10003743 | Front hubs will not engage or disengage properly. *tt | 10/29/2003 | |
| SUSPENSION - FRONT - WHEEL BEARING | |||||
| 16924 | 06/01/2003 | 10002635 | Slight purge of grease from the hub bearing unit. this grease may be noted between the hub unit and the inboard rotor flange and on the inboard side of the bearing. 1999-2003 models. *tt | 09/09/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 11/07/2002 | 2500 | 1 | 09/30/2002 |
| 2003 ford excursion lost control under normal highway driving conditions swerving into both left and right lanes barely missing other vehicles. i returned vehicle to dealership with complaint. they had no explanation or solution. i contacted ford and was told it was up to the dealership to rectify problem. i was not willing to wait and see if it would happen again considering the safety of my family. we were left with no option from the dealership other than to trade vehicle in with great financial loss. they would not consider a buy-back under circumstances. i have copies of letter of complaint and surveys ford sent to me. i got no further response from ford. in light of the recent firestone recall regarding excursions i feel validated in my complaint and would like financial compensation. we acted hastily out of fear and lost a large amount of money in the trade-in.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 04/26/2006 | 78500 | 2 | 12/09/2003 |
| Tl*the contact owns a 2003 ford excursion. the contact took the vehicle to the dealer due to a rattling noise in the front end. the failure was noticed while driving 10 mph. he was informed that all four ball joints needed to be replaced. seventeen thousand miles after the replacement, he took the vehicle to be inspected and it failed because of the ball joints. the contact returned to the dealer and they confirmed that all four ball joints should be replaced again. the failure mileage was 78,500 and current mileage was 95,500. updated 03-04-08 *bf | |||
| 01/01/2005 | 60000 | 1 | 11/01/2002 |
| Dt: the contact states while driving at any speed the vehicle wandered into another lane. there was poor steering return. he took the vehicle to a dealer numerous times. the dealer made several attempts to correct the problem. he took the service manager on a drive, who agreed that there was a problem. the technician stated this was a death trap, and ball joints needed to be replaced. the dealer discovered a technical service bulletin (tsb) on earlier models that suggested replacing the ball joints. the dealer replaced the upper and lower ball joints. since the repairs there have been no further problems. *ak | |||
| 02/10/2005 | 60011 | 1 | 10/25/2002 |
| Vehicle experienced a problem with the front ball joints. this vehicle had 60,000 miles on it. owner took the vehicle to the dealer for a check up on the brakes when it was discovered that the ball joints had worn out, and there was plenty of movement with in the wheel. *ak dealer replaced left front lower ball joint. and machined the front rotors. *tt | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 01/01/2005 | 60000 | 1 | 11/01/2002 |
| Dt: the contact states while driving at any speed the vehicle wandered into another lane. there was poor steering return. he took the vehicle to a dealer numerous times. the dealer made several attempts to correct the problem. he took the service manager on a drive, who agreed that there was a problem. the technician stated this was a death trap, and ball joints needed to be replaced. the dealer discovered a technical service bulletin (tsb) on earlier models that suggested replacing the ball joints. the dealer replaced the upper and lower ball joints. since the repairs there have been no further problems. *ak | |||