Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 07/14/2004 | 1 | ||
| We purchased 2004 ford excursion with the 6.0l diesel engine new in february 2004. it has been to the dealer now 2 times for the back up sensor, approximately 5 times for the turbo, unable to count the number of times for the lack of power, the vent windows not working, 3 times for the motor on the power drivers seat, ball joints 1 time, and now other front end parts. this vehicle is primarily used to go to church and travel with the entire family on the weekends for day trips. we have had it to graham ford several times, germain ford several times, (both are in columbus, ohio) and the last place we have it is donley ford in mount vernon, ohio. we can get a full history of all repairs on this vehicle if needed. there have been so many things gone wrong with the truck that it is difficult to keep track. the service advisor is now telling my wife to just trade it in. we just want all of the problems fixed correctly and find the cause of the electrical failures/issues/problems instead of just fixing what breaks and not fixing the cause. we paid 50,000 bucks for this vehicle and have had nothing but problems. the start was when we wanted to go to maine and could not take it but had to take our older conversion van. *tr | |||
| SEATS - MID/REAR ASSEMBLY | |||
| 01/01/2004 | 12/16/2003 | ||
| Lack of headrests on rear seat and middle seat ford excursion models. cervical spine injury risks and unacceptable. i cannot believe ford has been allowed to get away with this. a recall is in order. | |||
| 10/17/2003 | 09/18/2003 | ||
| No head rest on rear seat of excursions and no shoulder belts on center rear seats. these safety features were developed specifically to prevent cervical spine and lumbar spine injuries and there is no excuse for these being absent. i could see ford theoretically being held liable if persons were injured due to lack of these features. i strongly believe ford should provide an aftermarket solution to solve this problem. dr. w. j. wall, md. *la | |||