Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 05/04/2008 | 8500 | ||
| Tl* the contact owns a 2004 ford excursion. the contact stated that the vehicle developed rust and corrosion on the entire underbody, including the axle. the gas tank and supporting brackets were also corroded. the vehicle was taken to a local repair shop and the contact was informed that the corrosion was extremely severe. the manufacturer would not offer any assistance. the failure mileage was approximately 8,500 and the current mileage was 17,000. | |||
| STRUCTURE - BODY - DOOR | |||
| 09/28/2005 | 2700 | 9 | 08/19/2004 |
| I own a 2004 ford excursion which has on two occasions failed to start and was towed to fairview ford. the first occurrence the dealer replaced the camshaft sensor and reflashed the computer. the second incident the car was also towed by roadside assistance from my driveway. the tow truck driver was also unable to start the vehicle. i was contacted later in the day by my service advisor saying that the vehicle started fine and they were unable to duplicate the problem. on a third occurrence the vehicle stalled in a parking lot and would not restart for my wife. after shopping for approximately 45 minutes my wife returned and was able start the vehicle and it was driven strait to the dealer. the dealer was again unable to duplicate the problem. i have also given fairview ford six attempts to fix misaligned doors that are visibly misaligned and cause the door to have to be slammed to close them. the doors were misaligned when purchased and the dealer is unable to fix them. at one point after the dealer tried to align the front drivers side door i could stick my fingers in between the door and the body all the way to the outside with the door closed. the vehicle has been in the shop a total of 35 days and now has 16k miles. my wife is afraid to drive the vehicle with my three young children for fear of stalling and causing an accident. *nm | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 01/05/2010 | 64422 | 1 | |
| Rear liftgate glass shattered with no cause impact or no provocation. *tr | |||