Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL | |||||
| 18554 | 04/01/2005 | 10017879 | Rpm surge at idle; audible egr surge; low power/smoke/rough idle following a cold start that corrects after engine is warm; surge on resume with speed control; intake flutter sound at steady state throttle, just before downshift, on automat | 12/06/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 06/06/2012 | 175000 | ||
| Tl* the contact owns a 2004 ford excursion. the contact stated that while driving 65 mph with the cruise control engaged, he depressed the brake pedal but the vehicle did not decelerate. the contact had to apply repeated pressure to the brake pedal to stop the vehicle. the vehicle was not taken to the dealer, but the dealer was notified and stated that the vehicle was not included in any recalls. the manufacturer was also notified and stated that the vehicle was no longer under warranty. the failure and current mileages were 175,000. | |||
| 06/06/2012 | 175000 | ||
| Tl-the contact owns a 2004 ford excursion. the contact stated that while driving 65 mph with the cruise control engaged, he depressed the brake pedal but the vehicle did not decelerate. the contact had to apply repeated pressure to the brake pedal to stop the vehicle. the vehicle was not taken to the dealer, but the dealer was notified and stated that the vehicle was not included in any recalls. the manufacturer was also notified and stated that the vehicle was no longer under warranty. the failure and current mileages were 175,000. sm. | |||
| 06/06/2012 | 175000 | ||
| Tl- the contact owns a 2004 ford excursion. the contact stated while driver 65 mph he pressed the brake to slow down the vehicle while the vehicle was on cruise control. the vehicle would not slow down. he had to press the pedal a couple of times for the vehicle to stop. the vehicle was not taken to the dealer, but he called the dealer and they stated the vehicle was not under any recalls. the manufacture was contacted was and they stated the vehicle was out of warranty. the failure and the current mileage was 175,000.jp | |||
| 07/30/2010 | 131000 | ||
| Tl-the contact owns a 2004 ford excursion. in july of 2009 the vehicle was taken to the dealer for recall 09v399000 vehicle speed control. however the repair didn't correct the failure. on july 30, 2010 while driving the contact noticed smoke under the hood. the vehicle was towed to the garage located a faulty switch in the cruise control area that caused the fan, and fuses, to fail. the manufacturer was contacted they stated the vehicle was no longer under warranty and the switch was only replaced at the time of the recall repair if it was leaking therefore they are not responsible for the switch failing. the failure mileage was 131,000 and the current mileage was 140,000. li | |||
| 10/15/2004 | 2248 | 3 | 04/16/2004 |
| While driving, vehicle would stall. the driver was able to restart and noticed that the vehicle would accelerated suddenly on its own without warning. the driver applied the brakes the pedal went to the floor and the vehicle continue to accelerated with speed. the driver was able to maintain control of the vehicle and drove it to the dealer for inspection. the mechanic informed the driver that the problem can not be duplicated. *nm there was an oil leak. *sc | |||
| 05/25/2004 | 4049 | 4 | 04/16/2004 |
| While driving engine revved and the vehicle surged forward, although the consumer's foot was not on the accelerator pedal. the vehicle has done this n several occasion and sometimes the vehicle even stalled. the dealership serviced the vehicle 3 times for this issue. the dealer is currently working on the vehicle but is unable to remedy the problem because they can not duplicate it. *ak *nm | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 05/15/2004 | 5000 | 1 | |
| Vehicle experienced cruise control problems. when driving down a hill cruise control disengaged. when the driver pressed cruise control it will not engage, and vehicle will continue to slow down, and then it stalled. *ak | |||
| 04/01/2004 | 500 | 30 | 03/09/2004 |
| Purchased new 2004 ford excursion on 3/9/2004. within a month we discovered a problem with the cruise control. when going down hill, the unit would fail to re-engage as it started back up the hill. sometimes it would re-engage with a massive surge of engine. once the engine totally stalled forcing us to fight the vehicle off the road and out of the flow of traffic. after three returns to the dealership, they finally admitted that there is a known defect and ford is working on determining a fix. we have been calling and waiting since april, 2004 to have this repaired. in the meantime, we do not dare use the cruise control for fear of another stall in heavy traffic. we have continually called the dealership and ford motor (reference number 1684711834). each time we call, they ask the same questions over and over and have yet to tell us an estimated date for a fix. (note in the number of failures below, this is a best guess as it happens every time we go down/up a steep hill...we've stopped using the cruise control because of this...also the incident date is best guess as to when it first started happening.*ak | |||