Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 05174 | 10/07/2005 | 10018067 | Vacuum pump inoperative or runs continuously - climate control defaults to defrost mode. *tt | 12/14/2005 | |
| 04168 | 08/23/2004 | 10011168 | Vacum pump inoperative or runs continuosly - climate control default to defrost. *ar | 01/06/2005 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
| 031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
| 17669 | 03/01/2004 | 10007425 | Climate control defaults to defrost. *tt | 06/22/2004 | |
| VISIBILITY - WINDSHIELD WIPER/WASHER - SWITCH/WIRING | |||||
| 05188 | 10/07/2005 | 10018054 | Service kit available for wiper motor wiring. *tt | 12/14/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 09/08/2008 | 90000 | ||
| Tl*the contact owns a 2004 ford excursion. the contact stated that the entire vehicle is electronic. he stated that the speedometer does not work, the windows occasionally roll up and down, the door locks do not open, and the temperature gauge works intermittently. the vehicle was purchased used and the dealer stated that they cannot repair the failures. the vin is not included in the recall. the nhtsa campaign id number was unknown. the failure mileage was 90,000. | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 07/26/2006 | 33000 | 1 | 02/06/2005 |
| We were driving in our 2004 ford excursion on a 4 lane road with no other vehicles in sight. the back window exploded, almost causing us to run off the road. when we stopped and looked at the vehicle there were no holes in the window, it was all hanging to the tint in a million pieces. no object struck the window. when we took the vehicle to the dealer they stated that it would not be warranted because they could not tell if it was a defect or not, so it would be up to us to pay for it. i asked about the problem with the ford excursion back windows shattering since this is also one of their suv's. they denied any knowledge of problems with windows shattering. yet, there was a recall in 2002. as of yet the vehicle has not been repaired. *jb | |||
| 03/14/2005 | 67000 | 1 | |
| While vehicle was parked for 3 hours and rear cargo window shattered. dealership was notified, but did not resolve the problem. *ak | |||
| 07/31/2004 | 7334 | 1 | 12/28/2003 |
| Drivers side rear seat passenger window spontaneously exploded while car parked in driveway. nothing had impacted the glass. ford refuses to honor its warranty, claiming no proof that glass had not been impacted. glass replaced $529.28 and paint touchup of door damage by falling glass $133.75 minor cut injury from glass fragments. | |||