Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 7896 | 01/01/2000 | 7896 | 612292 | Servicing trailer hitch. | 06/07/2000 |
| 98113 | 01/19/1998 | 605574 | Subject pertaining to red rust stains on the edges of the bumper center vent and fog lamp openings. *tt | 07/12/1999 | |
| STRUCTURE - BODY | |||||
| 15939 | 05/01/2002 | 637848 | Concerns with speed body boom. *tt | 12/06/2002 | |
| 13744 | 01/01/2000 | 612801 | Some vehicles may exhibit a body boom while driving highway speeds. *mjs | 06/12/2000 | |
| 983284 | 02/06/1998 | 607451 | Some vehicles may experience an audible 50 hz body boom. *tt | 09/23/1999 | |
| 982323 | 11/23/1998 | 603930 | Information regarding replacement and / or repairs on any lock component. *yc | 03/11/1999 | |
| 98021698312 | 05/27/1998 | 600597 | Some components of the frame may require servicing due to collision damage. *yc | 05/27/1998 | |
| 9833 | 02/16/1998 | 600587 | Service tips for surface defect removal without repainting. *yc | 05/27/1998 | |
| 9831 | 02/16/1998 | 600585 | Repairs to vinyl covered surfaces. *yc | 05/27/1998 | |
| STRUCTURE - BODY - BUMPERS | |||||
| 13106 | 08/01/1999 | 6091911 | On some vehicles the front bumpers may exhibit red staining (spots) on the bumer wing ends. *tt | 11/16/2000 | |
| 996876 | 08/01/1999 | 608807 | Information pertaining to conditions with red staining (spots) on the front bumper wing ends. *tt | 12/06/1999 | |
| STRUCTURE - BODY - DOOR | |||||
| 99-8-15 | 05/03/1999 | 606419 | Subject regarding door trim panel replacement - service tip. *tt | 01/05/2001 | |
| 12796 | 05/01/1999 | 6091732 | On some vehicles, the door trim panels may have loose or broken pull handles. *tt | 11/14/2000 | |
| 98163 | 08/17/1998 | 6090873 | Locks failed. yd | 03/31/2000 | |
| 99242 | 11/15/1999 | 6090184 | Information on replacing and / or repairing malfunctioning (door, ignition and decklid) locks. *tt | 03/09/2000 | |
| 9912792 | 05/01/1999 | 607109 | Conditions on brokent door pull handles. *tt | 09/13/1999 | |
| 6332 | 06/01/1999 | 606806 | Conditions with door trim panel having loose or broken pull handles. *tt | 09/02/1999 | |
| BC106039705 | 05/01/1997 | 52883 | Instructions on how to enable and disable the auto lock feature. *tw | 09/18/1997 | |
| BC2245970501 | 05/01/1997 | 52784 | Instructions for enabling/disabling the automatic lock feature. *tw | 09/12/1997 | |
| BC3141970220 | 02/20/1997 | 51733 | Vehicles built with running boards after 1/30/97 will not have seals on the lower edge of the front and rear doors. *tw | 06/27/1997 | |
| BC5194961001 | 10/01/1996 | 50471 | Revised switch bezel is available that will minimize cargo contact w/ the switch. *tt | 04/24/1997 | |
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||||
| BC3360972301 | 01/23/1997 | 51447 | Inoperative floor mode concerns may be due to the panel/floor door vacuum actuator linkage disconnecting from the door pivot. *jd | 06/27/1997 | |
| BC1022497230 | 01/23/1997 | 51588 | Inoperative floor mode concerns may be due to the panel/floor door vacuum actuator linkage disconnecting from the door pivot. *jd | 06/27/1997 | |
| STRUCTURE - BODY - TAILGATE | |||||
| 97050110612 | 05/01/1997 | 52891 | Rattle or buzz in tailgate trim panel after removal if the retaining clips are not replaced after repair. *tw | 10/30/1997 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 15122 | 08/01/2001 | 624622 | Some vehicles may exhibit a vibration at idle and/or engine droaning noise on acceleration from a stop. *slc | 11/08/2001 | |
| 12738 | 05/01/1999 | 6091707 | Some vehicles may exhibit a idle vibration. | 11/09/2000 | |
| BC2375970501 | 05/01/1997 | 52819 | Vehicles built before 3/24/97 may experience wind noise at the a-pillar. *tw | 09/12/1997 | |
| BC2382970501 | 05/01/1997 | 52822 | Vehicles may experience a staining of the anodized aluminum trim with the use of some car washes which contain ultra violet protectants. *tw | 09/12/1997 | |
| BC3277970207 | 02/07/1997 | 51874 | Vehicles equipped with 4-wheel drive, roof rack and base suspension may experience clearance difficulties with certain garages/carports. *tw | 07/17/1997 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 08/16/2011 | 156000 | ||
| Tl-the contact owns a 1997 ford expedition. the contact stated that while driving 5 mph over a small bump in the road, the spare tire detached from underneath the vehicle. the contact examined the vehicle and noticed that the cable which held the spare tire in place fractured due to rust. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure and current mileages were 156,000. vf | |||
| 08/16/2011 | 156000 | ||
| Tl-the contact owns a 1997 ford expedition. the contact stated that while driving 5 mph over a small bump in the road, the spare tire detached from underneath the vehicle. the contact examined the vehicle and noticed that the cable which held the spare tire in place fractured due to rust. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure and current mileages were 156,000. sm. | |||
| 04/12/2009 | 136000 | 1 | |
| Our spare tire that was mounted underneath the car, -fell off- while driving through a residential neighborhood. the cable broke that was holding it in place underneath the car. thank goodness we were not on the freeway. it will cost $100. to repair. *tr | |||
| 06/15/2008 | 130000 | 1 | |
| The child safety door locks on the rear doors of our 1997 ford expedition will gradually move themselves from the off to the on position, preventing the rear passengers from being able to exit without someone opening the door from the outside. have attempted to tape the locks in the off position, but this has not worked. *tr | |||
| 01/01/2004 | 80034 | 1 | 02/01/2003 |
| Tl*the contact owns a 1997 ford expedition. the contact stated that the finish on the rear of both exterior side mirrors is peeling. he can see the printed circuit board as a result of the failure. the dealer stated that they will repair the mirrors at the contacts expense. the current and failure mileages were 80,034. updated 09/26/07 *tr | |||
| 1 | |||
| Running board design is faulty, the board is designed to catch water thrown by the wheels as the vehicle is driven. this causes the running board to be coated with ice under freezing conditions or mud with any other wet road driving. | |||
| Due to the design and the plastic material on the entry step:running board, when entering and exiting the vehicle the consumer slipped and was injured. *ak | |||
| Vehicle has exhibited vibration from date of delivery. balancing of tires or alignment has not resolved problem. | |||
| STRUCTURE - BODY | |||
| 09/25/2012 | 151000 | ||
| Husband drove car all day long with no issue. the car was running fine. he parked it about 10pm. we all went to bed. at 3:15 am we were awakened by neighbors screaming our car was on fire. it had started on fire. not sure why or how, when it was running just fine during the day. the whole front end was burnt up, the tires were melted, it was ruined. the fire scoreched part of the house on the front. it was parked in front of the garage and melted awyay some of the siding and the door. | |||
| 09/01/2010 | 45000 | ||
| Tl* the contact owns a 1997 ford expedition. the contact stated that the fuel tank straps fractured as a result of corrosion. the contact mentioned that the frame on the driver side was also affected by corrosion. the vehicle was taken to the dealer who verified the failure and advised that the vehicle could not be repaired. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the failure and current mileage was 45,000. | |||
| 09/01/2010 | 45000 | ||
| Tl - the contact owns a 1997 ford expedition. the contact stated that the fuel tank straps fractured as a result of corrosion. the contact mentioned that the frame on the driver side was also affected by corrosion. the vehicle was taken to the dealer who verified the failure and advised that the vehicle could not be repaired. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the failure and current mileage was 45,000. kmj | |||
| 09/01/2010 | 45000 | ||
| Tl - the contact owns a 1997 ford expedition. the contact stated that the fuel tank straps broke as a result of corrosion. the contact mentioned that the frame on the driver side was also affected by corrosion. the vehicle was taken to the dealer who verified the failure and stated that the vehicle could not be repaired. the manufacturer was made aware of the problem who did not offered any assistance since the vehicle was not included on any recalls. the vehicle was not repaired. the failure and current mileage was 45,000. pm | |||
| 76000 | 1 | ||
| Consumer states that running board light does not light up. cause unknown. *ak | |||
| 04/24/2001 | 1 | 04/01/1999 | |
| Cable and housing broke just forward of fire wall. possible life threatening incident.*ak | |||
| The vehicle has cracks developing on the roof on both sides. vehicle has been remedied. *ak | |||
| 02/10/1999 | 1 | 02/01/1999 | |
| The sunroof leak has caused water to enter above the headliner and short out the overhead console/interior lights | |||
| 01/18/1998 | 1 | ||
| Vehicle design is top heavy with very sensitive power steering, creating an over steering problem, due to design flaws the vehicle lost control in ice and roll over occurred. | |||
| STRUCTURE - BODY - DOOR | |||
| 05/01/2003 | 69000 | 1 | 07/01/2002 |
| Blend door is broken on my 1997 ford expedition. *ak | |||
| 11/11/2001 | 100 | 07/03/1997 | |
| After starting vehicle and putting it in gear, door should automatically lock, but it doesn't. *ak consumer states that her daughter almost fell out of the vehicle because of this. *jg | |||
| 12/11/1999 | |||
| The door jam switch failed to work properly. the switch sensors thinks door is open when it's not. also, dome light in front would remain on & would run the battery down. took vehicle to dealership & mechanic indicated the problem was repairable, but not under warranty. | |||
| 07/01/1998 | 1 | 06/01/1997 | |
| Passenger door handle came off. *yc | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 11/20/2005 | 151000 | 2 | 08/05/2001 |
| Hinges completely failed/broken on liftgate window of 1997 ford expedition. window hanging precariously by latch alone. could easily have fallen/shattered and injured children of owner riding in 3rd seat. this manufacturing defect acknowledged and safety recalled in explorers already. *jb | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 03/15/2006 | 153000 | 1 | 01/01/2003 |
| 1997 ford expedition - the hinges on rear glass liftgate broke / fractured causing rear window glass to disconnect from the vehicles and crash to the ground and shatter. this sounds very similar to the recall already in effect for 2002 ford explorers nhtsa campaign #04v442000. *jb | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 03/29/1998 | 1 | ||
| Had the hatchback closed. shock on right hand side pushed through window & it exploded. window was shattered. *ak | |||
| 04/26/1997 | 2 | ||
| Vehicle was parked; went to rear; opened hatch and air springs/cylinders holding hatch released & fell on driver's head; took to dealer & was informed cylinders were defective after 5 months. dealer is replacing/repairing cylinders. *ak | |||
| STRUCTURE - BODY - HOOD | |||
| 12/18/2007 | 130000 | 1 | 11/01/2005 |
| Tl*the contact owns a 1997 ford expedition. while it was raining, water began to drip on the driver's leg. the water came from under the dashboard on the driver's side. the contact inspected the vehicle and determined that the water entered through the air vent duct located outside the vehicle by the windshield. the stereo and instrument panel malfunctioned while the vehicle was parked. the contact smelled something burning. the vehicle would not restart. the manufacturer stated that the vent duct needed to be replaced. the current and failure mileages were 130,000. | |||
| 05/23/2000 | 1 | 03/01/2000 | |
| Turning rt after a stop, i began to accelerate. instantly the vehicle began to lisp to the left and travel across the center lane. applying the brakes i could not turn back into the rt lane. the left drivers mirrow was ripped off as it clipped a neighbors lawn pole. standing i still could not turn the vehicle. it stopped. not able to exit the drivers door, i did the passengers. inspecting, the left front wheel was gone. towed to beaudrt ford the vehicle had twice the damage as at the scene. ( pictures were taken at both places). ask if there were any recalls, i was told no, 4 times. this is untrue. i have been forced to allow beaudry to fix my vehicle as they tell me they cannot get any ford engineers to inspect the car. this suv fell apart. 152,000 of the same year 4x4s were recalled. *ak | |||
| STRUCTURE - BODY - ROOF AND PILLARS | |||
| 05/13/2002 | 65000 | 9 | 02/17/1999 |
| Paint and finish on roof of vehicle peeling, cracking, flaking off - oxidation from rust, ruining entire outer car surface - have been advised that primer coat was either missed or skimped during the production process... ford will not address this issue - one male rep from ford stated: the paint job is only supposed to last 2 years not an acceptable answer...also, child safety locks engage themselves, thus preventing occupants in rear seats to exit vehicle, can cause injury or death in an emergency situation... also, vehicle rear wheels and or axels chatter at low speed turns... also, an audible hum in vehicle at normal highway speeds...also, audible squeaking from interior side panels...ford dealer states: cause cannot be located...also, leather seats have cracked and show signs of abnormal wear - this is apparant in all leather seat coverings but especially in the front bucket or captain seats...ford states warranty for vehicle no longer covers -engine has had several episodes of misfiring of revving on it's own - has been explained away as a computer problem or a sensor problem - always at cost to consumer...check engine light has come on on numerous occasions, using previous explanations as stated previously. have numerous invoices for replacements of sensors, computer chips, etc.*ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 02/01/1998 | |||
| Transmission would not shift up or down, repaired as per tsb 980920, then replaced.gear shifter would not release from park, re-started many times and eventuall able to shift.essentially over the course of 6 visits the entire component has been replaced and is now returned.front fenders were curled in, paint defects with rust spots and paint clumps. | |||
| 01/17/1997 | 1 | 12/01/1996 | |
| When brakes were depressed the accelerator floored itself, passenger witnessed foot on brake and not the throttle. passenger side seat belt did not work, and not air bags deployed. the vehicle frame was bent from the crash. | |||
| 1 | |||
| Chassis cracked. | |||
| 05/30/1997 | |||
| The truck is brand new and the axle and the whole underside of the vehicle was rusted. *ak | |||
| 02/15/1997 | 2 | ||
| Back end of truck needs to be replaced/ owner said that the dealershipp has taken a month and parts are still not at dealership. *ak | |||